Response was great, but they do not have or would give insurance coverage or a COI…read more They only offer a 30 day labor warranty and no warranty on the parts, stating that they purchased parts from a 3rd party, so no warranty. Everyone purchases parts from a 3rd party..... I also had to ask for a receipt that finally came a day after the repair was completed.

My technician Abdullah, responded very quickly and was able to give me an estimate to fix my…read morewashing machine. He was able to answer all my questions and kept me updated on when I would receive the needed parts and came as soon as he could to fix the problems with my appliance. I will use their services again.

This is the second time Henry has come out to help me with my oven. Both experiences have gone…read morewell. This time though I was impressed with his dedication to providing a job well done. Initially he repaired my oven by replacing a part and the error codes were gone. The oven at this point was fully functional and repaired of the errors. However, the new part was causing the oven to make a mild humming sound that it hadn't been making before. He asked about the sound, then took my oven back apart and fixed the sound as well. I can envision so many service providers that I've had work for me before that would have just told me they were done when they fixed the part and left me with the sound because they don't feel like taking it apart again. I appreciate that Henry did the right thing and works with integrity. My oven is working wonderfully.

March and November 2023 I want to thank H$Ms Appliances…read moreRepair for the excellent service I have received for my refrigerator on two occasions. Henry, the technician, arrived within the timeline agreed, punctually and prepared. In March he quickly found the problem in the freezer mechanism and managed to secure the correct part, even though it took a while to find it. In November, after a power outage he successfully helped me reset over the telephone some codes that were affecting the cooling system. Having a company with highly-qualified professionals such as Henry that one can trust gives a welcome sense of security in today's world. I am very pleased with the services that H$Ms Appliances Repair has provided me. I will recommend the company to my family and my friends. Jose S., Rockville, MD

Used for many many years. Outstanding service always prompt and reliable service very trustworthyread more

when our Kenmore electric dryer stopped working, Stan correctly diagnosed and repaired it. quick…read moreand efficient!

Dennis is fantastic. Was able to fix my LG washer same day for a very reasonable price. Will never…read moreuse anyone else for washer / dryer repair.

On May 3rd my dryer went out. I called Excel Appliance Service and Dennis E Newberry answered. He…read moreasked the make and model and of my appliance and informed me that he could be over shortly to repair the dryer. Mr Newberry arrived at 1:00pm and he quickly deduced the issue as being the heating element. With surgical precision he took apart the dryer, explaining the whole time why and what he was doing. He took great care in examining the parts and making sure they were clean before putting them back. Mr Newberry, then tested the dryer and gave it a thumbs up! And we were good to go.

Darryl (hope I'm spelling that right!) and Cyrus (same here!) showed up right on time and were…read morefantastic to work with. They quickly identified the issue with my old dishwasher and installed the new one efficiently and professionally. Darryl stood out not only for his expertise but also for his friendly attitude, which made the whole experience really pleasant.

We bought a Frigidaire gas range from them and they handled the install and appropriate permits. It…read morewas very helpful and much easier to get full service for a comparable price to the usual big box stores (who hand you off to random third party contractors, many of whom don't want to help with the permits). We had a great experience.

Really great and helpful. Washer and dryer issues that I'd been putting off for a long time were…read moreresolved promptly.

I reached out to Alco Appliance to schedule a repair technician to take a look at my Samsung stove…read more A friendly associate returned my call and provided excellent guidance on how to move forward with the "issue" I assumed was a problem. He was patient, knowledgeable, and very helpful throughout the conversation. I truly appreciate this level of customer service and would definitely recommend them to anyone in need of appliance repair.

I've only encountered this business when an employee was driving on the road. I was getting in a…read moreturning lane, noticed the truck and did not proceed. Nevertheless, I suppose the employee was angry so he rolled down his window, "yelled f*ck you" and put up his middle finger. He wasn't cut off, I didnt yell at him. I guess he had a bad day? Unprofessional. Bad for business. This encounter was about 1 year old. I postponed my review for my own safety

I reached out multiple times about a basic refrigeration system repair (not a refrigerator, a…read morerefrigeration system) and provided photographs. I never received a response back from Dave, the owner. I understand times are busy for companies but I am always shocked at the lack of basic business and customer service acumen. It's sad.

First, I should share that Bogart Appliance did not actually work on my machine, but their…read moreintegrity and helpfulness merits a rave review! My washing machine stopped working, so I called or emailed at least 10 appliance repair companies. Bogart Appliance is the only company that actually called back. I spoke with Chris, who walked me through some steps over the phone and had me send him a video of what happened when I tried to use the machine. He let me know that he prefers to diagnose a problem in person, but he could tell the motor was shot and the machine not worth fixing. Anytime someone who could make money by doing a quick service call instead offers their expertise by phone to save the (new!) client money, they have earned my trust. Thank you, Bogart Appliance!

I was referred to Jose at Bogart Appliance Repair by a friend of mine who works in a kitchen…read moreappliance store. My refrigerator had broken and I was urgently looking for someone to come out and repair it. I left a voicemail for Jose and he called me back within 30-60 minutes and we scheduled for between 1-3 pm that afternoon (which was a few hours after our phone call). He told me it would cost $150-$300 depending on which parts he needed to replace. As promised, he called right before coming and arrived wearing what looked like an N95 mask equivalent, which I was appreciative of. I was able to fix my refrigerator within 30 minutes or so. It cost me $230 (he replaced the defrost heater), and that was money well spent! That price was actually 1/3 of what I had been quoted by someone else - the other company said he'd be replacing 4 different parts for $675 before even coming to see what was wrong! Thank you Jose!!! Oh, and p.s. that night, we found some water pooling around the fridge. It was 10 pm and I called Jose and left a voicemail. He texted me within minutes to tell me it was just the defrost process and to just put towels around it. I was very happy that he would check his voicemails so late at night and respond. Thank you again Jose!!!