Really great and helpful. Washer and dryer issues that I'd been putting off for a long time were…read moreresolved promptly.

I reached out to Alco Appliance to schedule a repair technician to take a look at my Samsung stove…read more A friendly associate returned my call and provided excellent guidance on how to move forward with the "issue" I assumed was a problem. He was patient, knowledgeable, and very helpful throughout the conversation. I truly appreciate this level of customer service and would definitely recommend them to anyone in need of appliance repair.

Had a Bosch fridge issue- tried many things myself but could not figure out the problem. Chris M…read morecame out the same day I called the company (other companies were at least 3 days out booking and most would not deal with Bosch). Chris was able to make a good diagnosis that turned out to be correct (freeze build up inside the fan housing between freezer and fridge that was not visible even though I looked at the evap coils myself). He said to first try a 24 hour thaw. That was correct and solved the issue with minimal expense. I recommend this business and Chris M. He also called me back unprompted the next 2 days to check in. Way above what I expected. Thanks

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.

My dishwasher was leaking and Wuerstlin's fixed it by PHONE and charged me ZERO DOLLARS. They are…read morethe best. My dishwasher has a system that detects and stops leaks as soon as they happen. My dishwasher stopped because of the leak. Wuerstlin's told me BY PHONE to leave it for a few days to let it dry out. I did and the leak stopped. NO CHARGE. THANK YOU WUERSTLIN'S

Excellent communication. Professional. Once the part arrived, I was scheduled promptly and it was…read moreinstalled quickly.

I highly recommend Brothers Sew & Vac. This is our second purchase from Brothers. They were…read morefriendly, efficient, and fair. They have been great deal with. I wish more retail outlets operated like Brothers. Our original vacuum is still running strong (15-20 years now.) We needed another vacuum for a different house. You cannot go wrong going to Brothers Sew & Vac and purchasing your vacuum.

I brought in my 15-year-old Miele vacuum that smelled like the motor had burned out. Gabe really…read moreknows his vacuums--he carefully checked it out, explained what was wrong, and gave me an honest repair estimate. We also talked through the pros and cons of Sebo, Miele, Dyson, and a few others he had in the shop. I never felt pressured at all. I debated between repairing the Miele or buying a new Sebo and ultimately chose a mid-range Sebo with dual HEPA filters, a bacteria filter, and a hardwood floor attachment. Gabe even included a full filter kit with 8 vacuum bags (about $95 value) in exchange for my old Miele--enough to last me nearly two years! I had researched Sebo before I came, and I think it offers strong, reliable quality and made in Germany design and parts. With the hardwood floor attachment, the price was a good value as well since the store offered an extended 10 year warranty. Gabe is incredibly knowledgeable, patient, funny, and genuinely kind. It's rare to find service like this anymore. I highly recommend bringing your broken vacuum or sewing machine here--you'll be in excellent hands.

weinstein is terrific. hes saved me from unnecessary expenses over the years with trouble free…read morerepairs to my old fridge and washing machine. phyllis myers

I have called Mark W twice over the last couple of years for issues with appliances. This is a…read moregentleman who loves his craft. Both times, he has called me back quickly (most recently on a Saturday). And both times he walked me through steps that might solve my problems - at no charge. He also told me that my 8+ year old dishwasher was sufficiently old that a major repair was not worth it and better to replace. In other words, Mark seems like the kind of man who is not just out to make a buck off of unsuspecting customers who don't really know what their appliance issue is. I can understand some of the comments about his demeanor. He is direct and sometimes brusque. But if you can get past that and don't expect a lot of smooth talking, you will probably save yourself some money and end up with a repaired appliance at a reasonable cost.

This is the second time Henry has come out to help me with my oven. Both experiences have gone…read morewell. This time though I was impressed with his dedication to providing a job well done. Initially he repaired my oven by replacing a part and the error codes were gone. The oven at this point was fully functional and repaired of the errors. However, the new part was causing the oven to make a mild humming sound that it hadn't been making before. He asked about the sound, then took my oven back apart and fixed the sound as well. I can envision so many service providers that I've had work for me before that would have just told me they were done when they fixed the part and left me with the sound because they don't feel like taking it apart again. I appreciate that Henry did the right thing and works with integrity. My oven is working wonderfully.

March and November 2023 I want to thank H$Ms Appliances…read moreRepair for the excellent service I have received for my refrigerator on two occasions. Henry, the technician, arrived within the timeline agreed, punctually and prepared. In March he quickly found the problem in the freezer mechanism and managed to secure the correct part, even though it took a while to find it. In November, after a power outage he successfully helped me reset over the telephone some codes that were affecting the cooling system. Having a company with highly-qualified professionals such as Henry that one can trust gives a welcome sense of security in today's world. I am very pleased with the services that H$Ms Appliances Repair has provided me. I will recommend the company to my family and my friends. Jose S., Rockville, MD

I would give zero stars if I could. For those of you who are considering using this business for…read moreappliance repair, please read my review before you do so. Rusticane Appliance was recommended to me by a friend, and I've always found recommendations from people you know to usually be favorable. In hindsight, I wish I had done my own due diligence. On May 17, 2022, I reached out to Rusticane (I believe Cane is the owner of this business) via text message, asking if he did microwave repair, which he confirmed that he did. He said he would be able to come out the following day, on May 18, for an initial diagnostic (he charges $79). But the day of the scheduled diagnostic and potential repair, he canceled last minute, stating that he could not make it out to College Park from Baltimore without running into traffic. Fine. We rescheduled for the next day, May 19. On May 19, he sends me a text message stating that he had done the diagnostic and repair. Please keep in mind that he never reached out to me to ask me if I wanted to have my microwave repaired by him. Cane just went ahead and did it, claiming that he had to uninstall the microwave and reset the main control board and reinstall. He said that he would be charging me $149 (labor/diagnostic/trip charge). Again, Cane had never mentioned anything about a trip charge, just a diagnostic charge. If it's something that's always included with the diagnostic fee, as he claims, why not just be transparent and say that? Cane acknowledged that he should've reached out before he completed the repairs and told me that it was up to me if I wanted to just give him the diagnostic fee, the $79, or the total, $149. Personally, I hate when service providers do this. You know you messed up but are putting the onus on the customer. Because he did the work (or so I thought), I paid him the $149 via Zelle (more on this later). It was only fair to pay for services rendered. On June 14, my tenants (this is a rental property, FYI) told me that the microwave was still experiencing problems and only worked intermittently. I reached out to Cane again on June 15 and informed him that the microwave was still experiencing problems. Cane said he would be able to come out on June 21. But on that very day, as I was texting him to confirm he was still coming, he sent a text, canceling again because he was sick. Fine. We rescheduled for Friday, June 24. At 11:08 AM that day, Cane sent me a text saying that he was on route from Bowie to College Park. This is the very last text message he ever sent me (look at the update below). I texted him that same day at 11:11 AM to let him know the tenants were home, at 5:30 PM to ask for an update, and on Sunday, June 26 at 11:21 AM, asking him to let me know if he couldn't do the repair he should tell me so I can find someone else. What's worse, I had to reach out to my tenants and ask if Cane came by. They told me he did, it was a quick visit where he asked them what the problem was, and then told my tenants that he would reach out back to me to get confirmation that he could proceed with the work. Once again, Cane put the onus on me (and to a certain extent, making it seem like I'm holding up the repair with my tenants and not him). It's Monday, June 27 just after 11 AM (over a month since I first reached out to Cane) and I still haven't heard from him. I'm in the process of looking for someone else. I can only assume he didn't know how to repair the microwave or didn't want to and instead of informing me, he just went silent. I spent $149 that I can't get back for B.S. service and the microwave still does not work. For those still reading this, DO NOT USE ZELLE to pay Cane your money. Zelle rarely provides refunds and once the money is gone, it's gone. DO NOT USE ZELLE with him, even if he insists. I could never in good conscience recommend this person and his business to anyone else. Please do not use him. I don't want what happened to me to happen to someone else. UPDATE: FYI, Cane reached out to me just as I was about to post this review. Based on the subsequent conversation with him and a separate conversation with my tenants (which you can see for yourself), my review will stay at one (wishing it could be a zero). Just in case, I waited all day for him to respond to my last message and he didn't. He is a liar, he took my money, and instead of admitting he didn't know what the heck to do, he keeps trying to direct me to find someone else instead of offering me my money back or some other mutually acceptable alternative. I hope anyone reading this NEVER considers using him. I will be reporting his business to the Better Business Bureau or any other review platform I can find. Edited for grammatical issues.

Cane always provides exceptional service. I highly recommend this business. The thing I love the…read moremost is that they let you know if your appliance is beyond being serviced and needs replacing. Other companies will probably take your money knowing your appliance is unsalvageable, not this one.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

They were able to send someone within the week to fix an uncommon brand of toilet, including…read morelocating an alternate part for a discontinued part that was causing problems. My technician Oscar was great, as was the technician he brought with him whose name I sadly didn't catch. They were prompt, communicative, explained the issue and were able to get the part and do the full repair same day. They're a little pricey and have a fairly steep fee just to come into DC but the relief of having this done and done well is worth it.