David Martinez came to check on the aircon unit because it wasn't cooling down to the preset temp…read more He had identified a number of possible issues - clogging of drain line, leaking and insufficient refrigerant. The estimates of all these will amount to a big sum. After some explanations on the issues, I've decided to spread out the fixings so as to spread out the spending. David was on time, patient and willing to explain the procedures. I'd highly recommend him and the company. Rae from the office was very helpful in handling all the scheduling. Thank you.

I was sold a brand-new 2-stage HVAC system two years ago. It took the company NINE MONTHS to get…read morePinellas County to inspect their work. Even then, it took three separate inspections before the system passed because Hot2Cold failed to fill out the paperwork correctly and failed to do the job correctly. Now, it's two years later, and the system is not working. I called for a service call but was told that it would be over $250 because it was a weekend. I was sold a 10-year warranty for parts and labor, but now they tell me I must wait until Monday or pay a $250 fee because it's the weekend. I contacted the sales representative who sold us the system (James Thornsberry), but he had moved to Birmingham, AL. I am still waiting for a representative to contact me about getting the HVAC system serviced. The forecast is in the upper 90s today, and it's too hot in the house. We recently moved my mother-in-law into the house with us to care for her, and this heat could present medical issues with her. I am embarrassed that I was conned by Hot2Cold. Do yourselves a favor and DO NOT DO BUSINESS WITH THEM!

I called to use their services, and the person who answered was UNBELIEVABLE unprofessional. Then…read morethey started cursing me out. My kids got to listen to his horrible language because I had him on speaker phone. All I wanted was to get my AC fixed. DO NOT put money into someone's pocket like this, he has zero respect for you.

What can I say? This company is incredible!!! Jeff came out the day before and tried to service our…read moreold air conditioner on it's last legs and milked it for one night to allow us to be able to get a new system in the next day. Martin and Bogdan were precise, efficient, and extremely professional. I can't recommend this company enough. What could have turned into a disaster with us having to stay at a hotel ended up being saved at the last minute with a brand new system sitting on a hurricane slab. The air started immediately dropping the minute the new system turned on. And they also didn't sell me on what I didn't need they were extremely informative so that I got exactly what I needed. They were dog friendly super respectful and they Treated my house like they're own:)

During Annual Inspection - In may Technician did not advise to replace filters causing coil to burn…read moreout, ( June)leading to major repair bills.( The same Tech told He got yelled at - not by us - Deserved it) During 3+ hours of repair We could hear foul Language from technicians in the Attic. Lack of professionalism and sloppy advice - Be careful dealing with this Firm .

This company originally installed my new AC unit and gas furnace back in 2009-2010. They did…read moreexcellent work then and have continued to do excellent work as the years have passed doing my annual maintenance and keeping my unit running top notch!!! They made the process of buying a unit and installation very easy, about as easy as it can get. They came out last week to do my annual maintenance and convert me to a new Wi-Fi thermostat that I had bought. Everything was done to my liking and he cleaned up so well, it was like he was never here. Employees are very friendly and knowledgable. Finding good, honest, hard working companies with great customer service is hard to find, and I definitely found that company in A-C Specialist. Keep up the great work!!!

Service tech very knowledgeable and informed me of my need to replace "blue light" in system..which…read moreshould help flow clean air in my home. I am very impressed by their honest service, I renewed my maintenance agreement!! You can definitely count on Professor Cool!!

I have used these guys for a few years now(we have 3 units, sadly). I was having an issue with one…read moreof my air handlers, another company tried to sell me a whole new unit, Danny came out, replaced a part and serviced it, he told us that there was no reason to replace it, saved us $7k, unit has had no issues since. I have had the other owner and one of their techs out on other issues, they are all extremely honest. Today, one of my units stopped working, I called to schedule an appointment, instead of coming out and charging me a fee, he told me to check to see if there was water in the shutoff float, there was, told me to clean it out, problem solved. HIGHLY RECOMMEND these guys!

Zack B provided thorough service and delivered his recommendations in a thoughtful and…read moreunderstandable manner. He took time to make sure we understood everything. It's clear that he understands his trade and finds passion in it. We've had several service technicians throughout the years, but Zack B was the first to spend time treating us as customers, not another task to complete.

Mantainence service was good. I was told I needed a start up capacitor at a cost of over $600 for a…read morepart that costs $20 and takes 5 minutes to replace. Then the technician said he will come back next week and do it for $300 on the side. I'll do it myself.

Excellent! I wasn't…read moreconfident with my previous HVAC company, and I decided to try them out, based on the excellent Yelp reviews. GLAD I DID! John came within the time window given. Was able to diagnose the problem in minutes. Had the parts with them. Completely fixed within an hour, and back to cooling! Very nice guys. Professional. Efficient. Kind. They also offered follow up services and suggestions and guaranteed the work so that if anything related to their work goes wrong, they'll fix it for free. Now that's how you build trust. I'll definitely be using them again.

Our a/c wasn't keeping up. It was blowing but not very cool or strong. Go figure, right as the…read moretemps outside are hitting 90+. They came & figured out our problem and informed us our unit was still under warranty and handled all of that for us. Our a/c is working great now. Keeping the cool better than before. Thank you Ability!

After using them numerous times over the past years, they tried to charge me $7,300 for a 1 and 1/2…read moreton unit. That was the 'cheap' solution. You can decide if this is a fair price on your own, but it is double what I have paid in the past.

They did good work and completed it quickly. My rating is lower because:…read morea) They were very expensive @$12,000. b) They wasted my time promising me a rebate from Duke Energy. After considerable effort I learned that they are not eligible to do an AC replacement that qualifies for Duke Energy's rebate. I think they should know that (and probably do). c) I see on their website that they offer discounts for seniors - they certainly didn't offer me that discount or any other. I would not use them again.

Mercury Air & Heating was recommended and was told they charge a high price. I viewed some…read more'photo's' posted and looked like they go beyond what other companies don't do. Well I was WRONG. The Tech that came out did do some work for me did a good job. Very polite and not pushy. Were the Pic's he should me my AC-Unit??? Now I am not sure. I asked if they could use my parts another company removed which were my UV-Lites. I was told possible but would get back to me with a price. Maybe like $300-$400 / not cheap. I never hear back from the Tech. They do charge $75 just to come out and $120 an Hour for any work. Was told these are competitive prices. If they could not use my old connections, then call and give me a Price of what you would install. Instead they just ignored me and I'm letting others know how you might be treated by Mercury Air.

What a difference... AC stopped working at my newly purchased condo. Called the number of the…read morecompany on the sticker noting who had serviced it last. They came out to diagnose but couldn't contact me to schedule a fix. Wouldn't return phone calls. Contacted Mercury - left a text message at 11PM, received a call back at 8:45AM the next morning. Adam could not have been more professional or more on top of his game. He ensured that the tech had the part, and scheduled him for THE SAME DAY. Hany arrived on time, with a text ahead of time. He worked on the issue and fixed it to my satisfaction. The other company - couldn't get a part in 5 days that Mercury/Adam was able to secure in 2 hours. Pricing was up-front and fair. Enjoying the AC in my condo just 7 hours after touching base with Mercury! Use this company - you won't be sorry.