super cool, super honest, and super kind people work here! and of course, they know exactly what…read morethey're doing and will not hesitate to walk you through the process of how they are going to work on your car. they treated my CRV like a queen! plus, the shuttle service they offer is SO convenient. next time i need another repair or inspection, it's going to be these guys. guaranteed!

Since your reply is filled with inaccuracies, let me tell what actually happened…read more I brought my car in for a steering issue on my Lexus. I agree that I did take it to a friend's shop first and he checked into the issue. He wasn't able to help because he was going out of town. When I initially contacted Neue Auto, I was told that you fixed all kinds of steering systems. My Lexus has an electronic control unit for the power steering, not a hydraulic one, like most cars. I asked specifically if this is something that you were able to do...when I initially called and when I dropped the car off. That was a SPECIFIC question. Both times I was assured that you were familiar. A whole day went by and no callback. I was told that it would take a few hours to investigate the issue and after repeatedly calling for an update, I was told that at 5pm my car was still being worked on. No callback by 6p so I DROVE down there in my other car only to find the shop locked up. It was the weekend and I did without my car and without any update. I was cool about it and Alvin finally contacted me after I left a message on Monday morning. I was NOT informed that you would not be able to perform the "calibration and [potential] programming." If this was the case and you didn't have the tools to complete the job, why in the world wouldn't I take it straight to Lexus? Let me be clear...you had the car for 3 weeks...THREE Weeks and nothing was being done. Alvin kept telling me he was trying to get in contact with someone at Lexus and get the inside on how to fix it. I got my car out of there because Alvin said you were waiting on someone trying to get a "workaround" for the programming? I have text messages and voicemails about this. Needless to say, the car was unfixed. When I picked up my car, it was FILTHY...there was dirt IN my car and the whole car was dirty. My car is my baby and it has never seen a day that it was that dirty. Alvin pulled the car out and I got in and drove 1/2 a mile before realizing the needle on the gas tank was BELOW "E." I also noticed this huge gash in my dash. That was NOT there before. I went straight to the gas station and had to fill my tank and I called Alvin about the gash. He flat out denied it and went on the defensive. I just threw my hands up and didn't argue. AT NO TIME DID I ASK for any sort of compensation. NONE! I asked for acknowledgement but he just denied it right off. I have the text of that too. I buy local to support, but given your reply, without even having a conversation with me throughout this whole 3 week ordeal, it's clear you have blind loyalty to your workers that allows you to create this false narrative often a customer who just plunked down $2600 for NOTHING. My car was the SAME as when I drove it in. AUWE!! Sidenote: Took my car in to Lexus the following Monday and it was done in 3 days. When I got my car from Neue, I asked for notes on what was done and what else needed to be done. I also asked if they could give me their Lexus contact so that that person could provide any information to the repairman at Lexus. When I picked up my car, the advisor said that the part changed by Neue was unlikely to have been necessary at all. This was a HUGE, EXPENSIVE lesson learned to do my due diligence in competency!

It's been 2 years since my last update and I'm here to say that the shop is still amazing!…read more Jessica responds to my texts and inquiries Right away and Darius, the mechanic, works efficiently and quickly. His work is the best quality and the best part is that I'm not being ripped off and being charged for more than what I need. Oahu auto shop is the best!

Had the wheel bearings done. They had an appointment available, price was spot on and they are…read morevery knowledgeable and honest with their work. Jessica replies even after hours to help with quotes and scheduling!

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

Thank you for replying to me . You guys did what I wanted …read more I made humbug because of the brake fluid that's all . Your service advisor and the young lady that helped me kudos to you guys for doing a great job . And I just wanted to apologize for making humbug, sometimes I get paranoid about things .I just wanted to make sure I find someone i can trust working on my vehicle I hope in the future I can come back and I promise i will not make humbug and just let you guys do what you do no questions asked Thank you .

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car

Thank you to Sonny, Hyo, & reception guy! Everyone here was seriously so nice and helpful! I don't…read moreknow much about cars lol, so I really appreciated that they actually took the time to break everything down for me in a way I could understand instead of making me feel clueless. They gave me different options, explained what actually needed to be done, and even helped me figure out a cheaper route without sacrificing quality. I never felt pressured into spending more than I needed to, which I REALLY appreciated. in a world full of money hungry, scamming people, these guys are Super genuine, knowledgeable, and easy to talk to. Definitely recommend, especially if you're like me and need someone to explain car stuff without speaking another language Thank you guys again!!

I can't express how grateful I am to my friend for referring me to Lim's. As a kupuna, I've gotten…read moreused to dealing with so many unscrupulous auto repair shops and am sure I've paid too much for many things I didn't need. My car is a bit older and recently started having more serious engine problems. I had it towed to the dealer, which was closer to my work. After receiving an extremely high repair estimate for a "portion" of the issues, and then serious pressure to buy a new car from the same dealer, I almost caved and bought one. I was also considering giving up my car and riding the bus. My son recommended I go back to Lim's before doing anything nuts, because they are our trusted mechanics. Sure enough, the issue was repairable at a fraction of the estimate. I'm so thankful to have a trusted auto repair shop with mechanics who are knowledgeable, honest, friendly, and genuinely care about their customers. Special shout out to Hyo, whose integrity and helpfulness are so rare these days. Mahalo Hyo! Mahalo Lim's. I am truly grateful to you for going above and beyond again and again for me and all of your customers.

Kaleo recently worked on my family's Kia Sorento and we could not be more grateful for his service…read more This is our primary vehicle for getting to medical appointments, work, church, and taking care of our family's daily needs. Having it repaired correctly and safely meant everything to us. What was supposed to be a repair lasting just a few hours turned into a three-day job because new issues kept coming up. Throughout the entire process, Kaleo remained patient, honest, and committed to doing the job right. I stayed during the repair because I wanted to understand what was being done and he welcomed my questions. He took the time to explain each step and was completely transparent about the work and the challenges he encountered. In addition to providing exceptional service, Kaleo's pricing was fair and affordable. He truly embodies the aloha spirit, treating his customers with kindness, respect, and genuine care. If you are looking for a trustworthy, knowledgeable, affordable, and dependable mobile mechanic, I highly recommend him. We will definitely be calling him again for any future repairs. Mahalo Kaleo for going above and beyond to keep our family safely on the road!

Didn't do what he said. Wanted money up front before the job was done. And he gave me attitude and…read morecalled me a picky old person when I said I wouldn't pay until the job was done. Wow. I read your response. That is not what you texted to me. You were so rude to me and you could have contacted my daughter to tell her you were running late but you didn't.

I had a leak in my radiator that needed to be replaced and ac wasn't working. That was Friday…read more Monday I'm driving what feels like a new vehicle! If I could provide 10 STARS I would! This is my "go to first" when I or my family have trouble with one of our vehicles. It is the best value for the quality of work done on Oahu! They back up their work and they are a "mom and pop" FAMILY OPERATION that is rare these days due to the way vehicles are made. If you want things done right the first time, then look no further cuz this is the place! They also do safety inspections too! Thank you TEAM AULANI and thanks for caring so much about our local community! I appreciate your willingness to try and save us money where you can!

Aulani's Garage does good work with polite and professional service. When my check engine light…read morecame on, I was able to call and schedule an appointment for early the following week. They took a look at my car, noted a few other things that needed attention, provided recommendations, and provided a price quote which required approval before proceeding with any work. After issues were identified, they were honest when explaining what was truly necessary versus what was simply a "nice to have". This is particularly helpful when you're on a budget as car repair costs can really add up quickly! I was able to schedule my car drop-off ahead of time, which was super convenient since their location is a bit cramped (right off the highway off-ramp next to Seafood Cartel). This made drop-off and pick-up so much smoother. Fair quotes, great communication, and trustworthy service all around. Recommended if you're in the Salt Lake, Aiea or Pearl City area! P.S. They also do safety checks! I was able to schedule an appointment ahead of time and they completed it within 15 minutes while I waited in their office.

My tire pressure light went off after I filled air into my tires 2 weeks ago, so I knew I had a…read moreslow leak in one of my tires. I was looking for a place in town, and saw Discount Wheel and Tire does free flat repairs. I first called their phone number, which seemed like goes to a central office for Discount Wheel and Tire, and every person I spoke to was extremely kind. I called the first time to inquire, and then called the second time to just say how awesome the experience was. If you plan to do walk-ins, the shop does say it closes at 5:00pm, please know that their walk-ins are from 8:00am until 4:00pm! When I got to the Kakoi location, I went in saying "I think I have a slow leak", and they got me in right away! There is a customer waiting area with AC, and I was in and out within 20 minutes. The service was free of charge! The guys at the front were very hospitable and the overall customer service was outstanding, and I would gladly come back again for any of my tire needs. Thank you to the guys at Kakoi St!!!

We discovered a large bolt in our tire this morning on our commute and called around to local…read moreplaces but were told it would take 3 hours. Drove into Discount Wheel and Tire and were immediately helped by manager Devin who quickly evaluated our tires and gave us options for a fix. Ended up getting 4 new tires! We also got an alignment for a discount. Will definitely be back. Highly recommend!

As you can all see in the text message provided, I provided as much information as I could. You…read moreasked for nothing you didn't clarify you said everything was all good. If you were confused, you should've asked. If you wanted payment beforehand you should've asked, but you didn't. Good thing really because if I paid you, you wouldn't have showed up anyway. I hope everyone reads this and looks at everything I've shown you. Update!!! This guy just called and like meet so he can kick my ass! Grow up!! And just admit when you fucked up. Hope everyone reads this. Boycott this business!!

I've used Richard with 808 Mobile Mechanic several times and he has always been fantastic. My…read moredaughter lives in Hawaii, and when something goes wrong with her car it can be stressful trying to help from the mainland. Richard has stepped in multiple times and taken great care of things for us. He is honest, fair with his pricing, and very reliable--which is hard to find these days. Every time we've needed help, he's been responsive, knowledgeable, and straightforward about what actually needs to be fixed. It gives me real peace of mind knowing there's someone trustworthy looking out for my daughter's car. I highly recommend 808 Mobile Mechanic and Richard if you need a dependable mechanic who comes to you.