I called before coming into the store to ask if they match stain and they said yes. We drove from really far just to get there and the guy was extremely rude. He said they do not match stain. I confirmed phone numbers with the guys and he said "I have multiple numbers" then said yes. Then the guy said we do stain until next year. Do not come here. read more

Staff was helpful in helping us find the right paint color & bringing it out to our car cuz it was a big 5 gallon container!

After dealing with a very rude saleswoman in the Tustin store the one on Irvine Blvd. The salesman on Edinger store was very helpful and courteous found the paints I wanted also helped me with other items I need to do a professional job. I recommend the Edinger store if you are new to painting and need extra help. read more

Christine, I think that was the person that helped me. She was perfect on quickly on helping me identify what type of color I was looking for. I really appreciate that she took her time to help me out and gave me a quote for the price range of the colors. Thanks to her, I'm 1 step closer fixing my classic mustang read more

Sherwin-Williams Commercial Paint Store - One step closer fixing this bad boy - Paint Stores Near Me - Santa Ana, California

Had a great experience here! Jesse was super helpful and informative and answered all my questions. He's very knowledgeable and makes great recommendations! Thanks so much! read more

What a Rip off, but first let me start by telling you about the awful lack of customer service at this location. I walked in and up to the counter hoping for some assistance, there were two workers, each one on monitor of some sort behind the counter (checking social media for all we know) - no Hello or I'll be with you in a minute. I stood there waiting but nothing, so I ask if I can get some assistance? The female worker states to the male worker on the other monitor "I'm inputting an order" (still no hi or hello) so now he is stuck helping me. It gets worse, when I finally decided on a color he states it's $9.99 for a quart size tester - Jeez, who needs a quart to test a color? - I was told by a family member later that the male rolled his eyes at me when I was taken back by the tester size. We left. After a couple of hours I decide I want to test the color on my wall after all and I asked a family member to go back and get the tester. Long story short, a third attendant wanted to charge $30 for a quart tester but then discounted it to $20 - what happened to the $9.99? When we called to complain, the 3rd attendant states that he sold us a higher quality paint tester. This place is bad for paint buying people. I took the paint test can to a different paint company and had them match it. read more

Apple Maps state the store hours are to 6pm. Store sign out front is 5pm. Frustrating that I drove 30minutes, get there at 5:02, and they are closed. Maps should be updated with the correct hours. Now I have to come back - at least I know the hours. read more

I wanted to change up the color of my room. Came into the store not knowing a thing about paint. The staff of the store, including the manager were extremely helpful. They were able to help me come up with a fantastic color I love to go with my furniture. Also, gave me tips and tricks to paint the room. Will definitely come back for any paint needs! read more

Daniel was so helpful and without him I couldn't have accomplished what me and my company needed to get done. He went out of his way to call other stores and steer me in the right direction. Most of all, he was an expert that guided me with his professional opinion. read more

Please see this review in conjunction with my review of the Sherwin-Williams Commercial Paint Store on Hesperian, also in Santa Ana. If this place could be a zero, it should be. I called on a Saturday morning to make sure they were open, which they were, so I went in. There were four or five employees and no customers. I wasn't sure what colors to get and they gave me brochures which I looked through, carefully measuring out quantities I needed and finishes. Took me about 45 minutes in-store to do, during which there was barely more than 2 customers and the rest of the time, the 3-4 guys were lounging over their counters, talking sports and playing with a young boy of 8-10, perhaps the son of one of the employees. When I was finally ready, I was disturbing their play but Steve wrote everything down and said he needed to check with another store about the wood sealer I needed, and would call me on Monday. I said I had to have the paints and wood sealers for the following Saturday which Steve said was no problem at all. I was happy with that and left. Monday came and went. By Wednesday I decided to call and Steve answered. He said he couldn't find my order from Saturday as he blamed someone else for supposedly doing something in their system so the order was lost. I was shocked. Steve said it wasn't his fault. I was so upset I said I would call someone else, and did. I got five star service from Elaine at the Sherwin-Williams Commercial Store on Hesperian, also in Santa Ana who delivered everything I needed including the sealers which they had right there. So... I wonder how management of this store could be happy paying 3-4 guys to lounge around for 45 minutes. Serious customer walks in ready to spend $600-700 on paint. They fiddle faddle around with the order which the order taker, Steve, should have followed through on like Elaine did in the order store. If this is a professional store for professionals, why are they all playing with kids and each other, and losing customers' orders. Not great. Zero stars is correct but not an option on Yelp, so one star. Do yourself a favor and avoid this place. Go find the other one on Hesperian, and discover real service and follow through. read more

My Laguna Niguel home was painted with Old Quaker paint. I was remodeling my home and needed to paint two walls and do some spot-painting on other walls. After visiting home Improvement stores and other paint stores, it was extremely hard to get color-matching paint even with a painted sample. Although there are other Sherwin-Williams stores closer to my home, I decided to give this Edinger store my business because I liked how knowledgeable and helpful Andreana and JT sounded over the phone. When I met them in person, they were patient, courteous and knowledgeable. These are great attributes for winning customers and providing great customer service! read more

Very good customer service. I had to do a complicated return with paint I had purchased there. The staff worked with me to get a full refund, with several phone calls and emails involved. The manager Julio and his staff went above and beyond. They were helpful and professional. They know what good customer service is, and they run honest business. I highly recommend this store. read more