I really like this location, I've used them for both work projects and personal projects. Chris is incredibly helpful with deciding on the right paint line and colors, I never felt like he was trying to oversell. When we painted my daughter's nursery he was informative on which paint types they recommended. Thanks Chris! read more

Was charged $38 for a quart of paint when I asked for cheap paint was told me this was the only paint that they had for quarts rude people that rip you off read more

Really great service! Far better than Home Depot. FYI, one of the few places where you can recycle old paint. read more

Service was great! Very helpful picking out colors and type of paint. I was impressed with guys ability to multi task to take care of everyone. read more

I went to pick up $500 worth of paint for my car that I ordered through Sherwin-Williams, and when I went to paint my car I noticed it was the wrong color paint, and definitely not what I ordered. So I went back to try to get things sorted out, but they were unable to refund me for their mistake. So they wasted a lot of my money and didn't do anything to help me fix something that was entirely their fault. Do not go to them they are awful! read more

Went to This Sherwin-Williams Paint store Saturday and was treated fantastic by Freddy the paint specialist! He welcomed my wife & grandson as if we were family!Freddy was very knowledgeable and extremely helpful with our questions & concerns!!! Freddy is a credit to his profession & Sherwin - Williams Paint Co. Thank You!!! My family & I will be returning customers!!! read more

Rudest customer service, EVER!!! Dude behind the counter was SO rude when we asked him to explain how it works if you come in with a chip of paint from another brand. His explanation did not make a lot of sense to myself or my husband, so we asked for a little clarification, and he literally and AUDIBLY said (under his mask, while he SHOOK HIS FOOL HEAD at us!!!) "jeez...again, you have to....". I was floored. So floored by his nasty attitude, in fact, that I couldn't even react the way I wanted to to his blatant unprofessionalism. THAT'S how off-guard it caught me!! It needs desperately to be brought to management's attention, but for all I know this loser WAS the damn manager? There didn't seem to be any other employees in the entire building. I will NEVER do business with this location again, and I advise you not to as well. F- rating BIG time. read more

I fully believe that anyone who writes a positive review of this store is either a friend of the management or a paid reviewer. The customer service here is terrible, as I now see by some other recent reviews. We asked the associate at the counter (who came from the back minutes after we got to the store, while he was listening to music) about matching colors from another paint store, as our potential contractor uses Sherwin-Williams paint exclusively. We had color codes with corresponding code numbers from the other distributor's brand. He said "we don't do that" and "there's no we we can do that." First of all, what? We sent humans to the moon over 50 years ago, surely we can match paint colors regardless of differing codes from different manufacturers, right? He was very rude and condescending. We eventually did use the pallets they had in store, basically just holding up our sheet to the pallets and eyeballing it. I could have done that without the rude attitude. It's to the point we may consider another contractor, simply because of this experience. There's other painters out there who use other paint, and I have plenty of money to spend on the job, as I'll pay it in one shot. This store obviously stays in business due to contractors buying paint in bulk of large exterior or whole-house interior paint jobs. If you're a do-it-yourself type (not a contractor), save yourself trip to this location. Sherwin-Williams is good paint, but it's not the be all/end all. Behr and Valspar make paint as well, and you can get them at Lowe's or Home Depot, and you don't have to put up with bro-dude attitude. read more

Outstanding customer service by the rep on Jan. 2, 2020. ! He helped me identify where I can locate my HOA colors and made several calls to other sherwin willams stores to verify the store had the color scheme I needed. He was so helpful and really was great. He was a younger guy and verify helpful- really he is how customer service should be done. Other stores should pay attention. Give him a raise. Great customer service and attitude. read more

Had to make a quick run after work for supplies which would have only taken 2 minutes plus register time. I got to the store with 12 minutes to spare and they were already close. It wasn't even 7:00 pm yet. I will not be coming back here again. read more

Horrible experience, first time coming to this location. Its already 8:45 and no one has showed up to open the door. Came here around 7:45 and no one is here yet. A good group of people waiting outside, by now everyone got tired of waiting and just left. I will not come here again. read more

Fire that kid at the front desk . Doesn't know how to multi task . Started getting mad over the phone because he had 2 people waiting and couldn't answer my question because he was super busy I guess . Can't handle pressure don't work in a store like this kid . You've got plenty of orders besides mine and all I wanted was a 5 gallon bucket . So only takes 15 minutes to mix read more

Worst customer service from the female with glasses! I will never step foot or refer anyone here ever. Go to Lowe's if you need any type of assistance. Sherwin associates don't want to be bothered and are just interested in ringing up sales with NO customer service. Thumbs down to Sherwin-Williams! I wish I could have left zero stars... read more

Went to return old paint for disposal, but they refused. Stated no more room for old paint.

Nice employees and fast service. I like to call ahead to ask questions and place my order. It's ready to pick up when I get there.

I will never go to Home Depot again for paint and wait in line. Service is great, usually no waiting and employees are knowledgable. SW paint is high quality, much better than the Behr paint at Home Depot and the price is about the same. They also have an app you can download to see what a color chip will look like. This is so much easier than going to the Big Box stores. read more

I had the pleasure of buying several gallons of S-W high performance paint for a cabinet remodel in my home at the store on Oceanside Blvd.. Team member Omar was extremely helpful and made sure I got the best sale price discount, and called me promptly when it was ready. read more

I think SW paints are Great. Unfortunately I've been to this particular store 3 times and left empty handed twice. First time because they didn't have paint in stock (1 gallon Emerald Matte). Today, because employees in the back were too busy talking in the back to come to the front while customers walked in and lined up. While I was first in line, others got greeted by name and ordered their paint while I had to wait. There are 2 SW paint stores in Vista, a little further drive, but you wont waste your time there. read more

I have now been to this particular Frazee a few times and each time have had very good, professional service. They have helped me with color and pricing even thought every time I have been in there they have been busy. They did say that if I call in my order they will have it ready for me when I arrive. Great customer service. read more