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    AC Pro

    5.0 (7 reviews)
    Closed 7:00 am - 11:00 AM

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.4
    (245 reviews)
    3.3 mi
    $$

    I am writing to convey my profound disappointment regarding the Oaks Aura ceiling fan light…read morefixtures, which proved exceptionally challenging to install. Despite my extensive experience with similar products, this unit's design significantly deviates from industry standards. The primary frustration stemmed from the mounting bracket's incompatibility with standard residential electrical boxes, alongside the difficulty of housing the remote control and wiring. This necessitated unconventional and time-consuming modifications, including anchoring the fixture directly into a ceiling joist and purchasing a separate ceiling medallion to conceal exposed gaps. The need for longer machine screws further highlighted design flaws to conceal the wiring and brackets. This installation process for the Oaks Aura ceiling fan light fixture was arduous, demanding a level of improvisation, technical skill, and specialized tools well beyond what an average consumer possesses. As a registered Civil Engineer, I view this design as a potential safety and liability risk for homeowners. My review has not reflection on the other ceiling fan light fixture products that I have purchased that are sold at Lowe's but consequently, I cannot recommend this Oaks Aura products for general consumer purchase due to its complex and non-standard installation requirements. Lowe's needs to consider removing Oaks Aura product from its shelves.

    stopped at LOWE's HOME IMPROVEMENT with a little over an hour to pick out new flooring for two…read morerental units while my wife was running other errands. was directed to the flooring section by a store employee after she gave Logan, the flooring guy, a heads-up to meet me there. hung out in flooring twiddling my thumbs for twenty minutes until another Lowe's employee stopped to check on me and notify Logan that I was still waiting. hung out in flooring twiddling my thumbs for another twenty minutes until the second Lowe's employee stopped to check on me and notify Logan that I was still waiting. hung out in flooring twiddling my thumbs for another twenty minutes until it was time to meet my wife. i get that my time is NOT important to Logan, but it is important to me. hopefully it will also be important to the store which will certainly NOT be Lowe's where i buy the new flooring.

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Noble on the left, fir on the right

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    Noble on the left, fir on the right
    The Home Depot

    The Home Depot

    3.0
    (197 reviews)
    6.1 mi
    $$

    I have to give kudos to the gentleman working in the tools department. I can't remember his name…read moreeven though I really wanted to give him a shout out. He is an Asian gentleman probably in his fifties. Anyway, I haven't received customer service like what he provided in a very long time. He went out of his way to find something for me which included him having to get a ladder and move half way across the store. Climb to the very top shelf to grab the item I was looking for. As someone who was fed up with Home Depot due to a poor experience in the past, this team member changed my perception. I am now a returning customer to the Home Depot. I think retailers need to understand that as consumers we can just go on Amazon and get what we need most of the time. However, when you create great experiences through amazing customer service it brings us into the stores. Hire more people like this man and more people should learn from him.

    I visited Home Depot looking for help with a door repair issue. In the door framing aisle, I asked…read morean employee for assistance and was told he was "only a merchandiser" and directed me to the customer service desk. When I approached customer service, I explained my situation to Dory. Unfortunately, the experience only got worse. She appeared to be sitting at the desk on her personal phone with what looked like a personal journal or notebook open in front of her. When I approached, her response came across as sarcastic, dismissive, and condescending, as though helping a customer was an interruption to what she was doing. After being sent to customer service for assistance, I was then told they couldn't help me with the repair issue anyway. At that point, I was frustrated and questioned why I had been directed there in the first place. To be transparent, I did use some choice words during the interaction. However, that frustration stemmed from the incompetence, lack of assistance, and attitude I received throughout the encounter. While I could have expressed my frustration differently, it does not excuse the unprofessional behavior I experienced. The situation escalated to the point where a manager, Chris, was called over. When he approached me and asked, "What's up?" I calmly explained what had happened. Instead of attempting to resolve the issue, Dory got up from her chair and essentially issued an ultimatum, stating that either I needed to leave or she was leaving. That level of entitlement and lack of accountability was astonishing. Rather than continue the confrontation, I chose to do the responsible thing and leave the store. I went to Lowe's instead, where I was treated respectfully and received the assistance I was looking for. I came to Home Depot seeking help and guidance, not sarcasm, indifference, and hostility from customer service. This experience was disappointing, unprofessional, and far below the level of customer service I would expect.

    Photos
    The Home Depot
    This is us walking out with the front face of our cabinet, without having received any assistance, whatsoever.
    This is us walking out with the front face of our cabinet, without having received any assistance, whatsoever.
    The Home Depot

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    AC Pro - hardware - Updated July 2026

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