Service is always great here at this location. I prefer this location over others in the city. I…read morelove all the selection of colors and it's great quality paint!

Super helpful and friendly staff. Be kind to them - at the moment they are understaffed. Not only…read moreare they knowledgeable and give good advice, they did a great job with a paint color match situation. I needed to match a color and brought them a chip from the wall. They said if I took it to Home Depot or other big box store, they would just run it through the computer, mix the paint and give me the result. But with Kelly Moore, they do that same computer process, but then they spend time with the paint, and apply it to different surfaces and tweak the color if necessary until they are confident they are giving you as close a match as possible. This process took an extra day or two, but was worth it in the end to get a great match. They def go the extra mile. TY.

Terrible customer service. Tried to re-cycle 5 nearly empty paint cand and they said they had no…read moreroom despite a phone commitment 30 minutes prior. Did not try to locate another site for me. Don't need them now or in the future.

In A Nutshell: -I'm…read morehaving my house painted while I'm out of the country. -In the painter's industry, Sherwin-Williams is known as one of the luxury brands. -They are known for their very high-quality of paints & expensive price points. -Their "best-in-class" Emerald paint usually costs about $75 per gallon. -Paint like, shoes and tires, are a commodity that is best not to skimp to save a few bucks. -If you go cheap, you'll end up having to spend all that time & money again. -Backed by a lifetime warranty, excellent customer service & expertise, Sherwin-Williams should be your paint of choice. -They have a plethora of colors & some booklets that help you choose a eye-catching color coordination based on "beach/coastal colors", "traditional suburban colors", "desert/southwest colors", "north east colors", etc... Overall, I was lucky to have purchased during their 3-day 40% off sale. Saved about $800.

My sister and I were there this morning around 10:30 and were kindly helped by each and everyone…read morethere, each person who saw us at the counter asked us if we needed help, we had a nice conversation with the one who first helped us and sold us our paint ,then he had gone back to mix it for us and several other employees came out to ask if we needed help,their service was outstanding and the employee who sold us our paint even carried it out to the car for us! It was a very special trip for us today to get that particular can of paint because a few years ago my sister was deathly ill and has had to take the room downstairs till she got better and finally now is able to go back upstairs to her own room to her favorite paint color so as any time would be your kindness would be appreciated but especially this trip it's a special time for her! Thank you all, next time we need paint we will be back ! Thank you everyone

Holy moly, Kristin Montoya knows her colors! We are beginning a renovation and I was absolutely…read morelost about what color tiles, quartz, backsplash, etc to choose. I came in here and spent an hour with Kristin and walked out with an interior and exterior paint palette that would make even the Property Brothers jealous! Kristin is calm, has an exceptional style sense, and is incredibly helpful. Thanks to her help in establishing a palette, I was able to choose all of my finishes with ease! **Should also mention that Kristin is finishing her interior design degree - her expertise is apparent.**

Sahil helped me find the perfect shade of paint, and he was really kind and patient when explaining…read moreeverything to me. As for the paint, I tested paint from Valspar/Behr and they were all kind of streaky compared to Sherwin Williams paint. I am so glad I decided to try Sherwin Williams instead of settling with what you see at Home Depot.

I don't like leaving reviews but the employees at this Sherwin-Williams were so professional,…read morehelpful, and friendly, I want to give a shout out. I had photos of the old, brittle, partially covered labels from the last time the house was painted. I needed new paint to cover a replacement porch railing. There was a wait but three different people cheerfully let me know that they'd be with me in as soon as possible. They seemed genuinely friendly, it was so nice! Sahil is the name on the receipt. He was able to pull up the order from almost 15 years ago, found a replacement for one of the colors that is no longer available, confirmed the application, and when I asked about caulking, he asked relevant questions about the application and directed me towards... not the most expensive one but the one I needed. He even found a box for the two gallons of paint. Thank you! I don't know how Sherwin-Willams treats their employees but have found that it's usually reflected in the way that employees treat the customers. So, thank you to the Sherwin Williams and the Bascom Avenue store.

Just like what everyone is saying in their reviews, customer service is top notch here! Eric and…read moreDavid helped me and very thankful for their expertise and guidance. Def come here, you won't be disappointed!

I went with my son to pick up a quart of paint, and they let him come to the back and learn how to…read moremix the paint! He saw how to program the paint machine, how to align the can, how they cap it, and how they shake it. It was an awesome experience, can't say thank you enough. The paint we got was great also!

Serena and her crew always give me fantastic service. Serena just taught me some things about spray…read moretips that I never knew, and I've been a painting contractor for 35 years! These guys are quick and efficient and seem to be very well stocked. She just set up a delivery for me with multiple items. She made it easy for me to track what I'd received. Great communication about delivery times. Delivery guys Enrique and Muhammad were very polite and helpful as well. Great experience!

From the owner: Your local commercial Sherwin-Williams Paint Store in San Jose, CA, serves professional…read morecontractors, facility teams, and business customers supporting fast-paced urban projects. Connect with our commercial team for specialized guidance, coating system recommendations, and support tailored to institutional, industrial, and large-scale work. As a reliable paint store near you, we provide industrial coatings, equipment, color resources, and jobsite solutions designed for demanding environments and long-term performance.

BEWARE - they told me they had a one year guarantee. They DO NOT HONOR their word. A few months…read moreafter painting my stucco house, bubbles started to appear on the wood trim and siding near my front door. I have called them 5 times and they refuse to even come to my house and look at the problem. Lance told me it is my problem, not his! He said my wood is defective!? And he told me that and he has never even come back to look at the problem. He just refuses to come back and even look at it. I paid them $8500 to paint the house and once the check cleared they were gone for good. Terrible. Beware. 3/2/26 - I just read Lance's response to my review. He says the pictures I posted were from before he painted. Not true. I just posted an additional picture showing today's date from time.gov and you can see the quality of work I have on my house today. The fact is that Lance has never come to my house to see the quality of work his people did on my house. So, he has assumed I posted old pictures.

The staff are knowledgeable, friendly, and always willing to help you find exactly what you…read moreneed--even if you're not sure what that is yet! The selection of paint and supplies is surprisingly wide for a small-town shop, and the quality is top-notch. It's clear they care about their customers and their community. I wouldn't go anywhere else for my painting projects!