Terrific customer service and paints! Staff is very friendly and knowledgeable. Im a new home owner and I felt comforted to ask many questions about paints. I enjoy that I have a profile for a tech to find my account to remake a paint I ordered in the past and I can call ahead for pick up (20 minutes) read more

Helpful staff, particularly the color consultant Gabe Connolly. Even as compared to another local Benjamin Moore paint store, there were better ( larger) color samples available here. And the small paint samples were less expensive than at another Benjamin Moore location ( and much smaller and cheaper than what was available at Sherwin Williams!). But the color help was the best benefit of all. This will now be my go-to paint store. read more

Favorite paint store. Staff is knowledgeable, helpful and kind. I had one piece of poor advice but when I went back, the problem was resolved politely. I would say I am a knowledgeable homeowner but in no way professional. They are always kind with my project questions. Products have been excellent as well. read more

Had an issue with the quality of spray paint we purchased which turned out to be a bad batch. Went in worried they would give us a hard time about rectifying the problem/ reimbursing us but Gabe and Adam were EXTREMELY helpful and professional. We really appreciate it! Will keep them in mind for future projects just based on how well they handled it. read more

Please watch out before you buy from this store. I had an incredibly disappointing experience at Benjamin Moore South bay Paints.my client has already purchased the paint over the phone and I ask one of the team member to go pick it up. All my team member were company T shirts with logo on it and he was there to pick up the purchased paint but instead they sale another time the paint before we leave the shop we figure out the problem and call them for refund and they refused and blaming him that he didn't say it was a pick up order.the problem get worse When I asked to speak to the manager, I expected some sort of resolution, but it only got worse. The manager was just as rude and completely uninterested in addressing my concerns. They offered no assistance or apologies, making it clear they didn't care about their customers. I won't be returning and I highly advise others to avoid this place as well. We ended up paying about $800 for 5 gallons of paint. read more

Benjamin Moore - South Bay Paints - Paint left at the shop - Hardware Stores Near Me - San Jose, California

Gabe helped me with color matching a cabinet paint given a sample. He's one of the best color matching experts in the Bay Area. They also have the color mix codes to replicate the out-of-business Kelly-Moore colors. These guys are my go-to in filling orders for touching up old paint. Highly recommended. read more

I have been coming here for years. The people that work here are super nice and friendly. They have a large selection of colors and hypoallergenic paints. Their prices are very reasonable as well. I recommend this business. read more

South Bay Paints is the Nordstroms of paint stores. Quality products sold by consummate professionals. They will answer any question you have and go the extra mile to ensure your complete satisfaction. This store feels like service in a small town. I paint for a living and I don't go anywhere else. read more

Benjamin Moore - South Bay Paints - Two coats of Sansin - Hardware Stores Near Me - San Jose, California

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Very helpful and knowledgeable staff. Serves both painters and diy-ers/homeowners. Made selecting a color a lot easier with their expertise and customer service. read more

These guys are super friendly and the have great quality paint. I have been coming here for years. They only sell No VOC paint. That mean no toxins. After about 2-3 days you can't even tell that the place was recently painted. The odor is completely gone. The colors they offer are really pleasing to the eyes as well. What else would you want in a paint place. read more

Friendly staff, fair prices. I walked in on a sat afternoon and the staff helped me find what I was needing, answered all the random question one has when matching paints and took the time to recommend some best practices. They even offered to expedite matching if the color was slightly off because I was leaving out of state the next day - even though they were backed up till Tuesday. Overall good experience. read more

This is the place to go for paint, tools and more than anything, DETAILED COLOR SELECTION. Only ever worked with Gabe...because once you've worked with him, you will literally never look elsewhere nor will you trust yourself. He's that good. Savant good. "Why isn't he famous?" good. Brought a gaggle of kids in with me today and the store treated them like family....for 2 hours. If you're painting anything that matters...give this store a chance to earn your business! read more

Benjamin Moore - South Bay Paints - Magic unfolding. Our fixer upper is going to inspire envy after this. Thanks Gabe! - Hardware Stores Near Me - San Jose, California

Wow! Awesome service. Called for a specific product. They didn't have the color I needed but the guy I spoke to offered to put me on hold while he called a different store. I said - that's okay, I can call them. He responded, "would you like their number?" That's some service I was not expecting. Thanks, South Bay Paint! read more

Matt helped my husband and I when we asked for help with matching a stain. Very helpful and knowledgeable. Unfortunately, when I returned to pick up the stain match, I got the cold shoulder from him, and a smart ass response. Waited for several minutes for him and the other employee to acknowledge me while they talked about stocking or something. I may be wrong, and if I am, I will apologize, but I believe they blew me off b/c I was a woman. Not interested in patronizing this business again. read more

Super friendly guys, easy help with any questions or concerns. Will come back for any other paint needs

I love this place. They carry a great selection of Benjamin Moore paints, including the Pottery Barn and Restoration Hardware collections. The guys there are ENDLESSLY patient, and I do mean endlessly...not only do I have some pretty ridiculous questions but I have stood behind ladies who take like an hour to go through paint samples WHILE standing at the counter. Note to paint choosing peeps, they have a cush mahogany table in the front of the shop where you can park your booty down and be way more comfy than in line holding other people up. Big perk for the new Aura line which is low VOC (paint fumes) and also Natura which is like nil VOC...also their Aura line has these huge paint sample sheets that are something like 18x18 for EVERY color they offer, and they are like $2 bucks. DEFINITELY worth it when you are trying to see what a color looks like on the wall cuz we all know that the little 1x2 swatch is not doing anything but making your imagination work overtime. Great selection of little 2 oz paint samples as well... and this place is fast and easily friendly. You can stop in at 3:50 on a Saturday when they close at 4 and they will not blink an eye as you rattle off $175 worth of paint order that you need right there. Negatives...a little pricey and they always seem to recommend way more paint than I need (as in a whole quart extra), but I love shopping local so in this case it's worth it. read more

This is paint you have to use if you love to paint.. You better love to paint because if you use it you will have to paint a lot of it. Its like painting with colored water, my daughters bedroom took 4 coats to cover. Big mistake on our part. Liked the color and bought it rather than doing what we should have done and go to Home Depot for Behr which is a great paint. Love to paint us Benjamin Moore.. Hate to paint and want to do it once, use Behr. read more

Picking out paint can be challenging for anyone who is not a color expert! BM @South Bay paint offers sooooo many wonderful colors and shades accompanied by FREE 30 MIN color consultation by a color specialist. I had the opportunity to talk to both Tricia and Gabe. Not only were they both extremely knowledgeable about color but they are clearly passionate about helping clients find the right combinations. I love that they offer this service for homeowners instead of catering solely to contractors and interior decorators. Way to go South Bay Paints BM!! read more

The only reason for the one star is that you can't give a lower review and because they have festool products. The customer service is lacking due to some of the people that work don't enjoy their job. read more

Andy was exceptionally helpful in selecting colors for repainting an entire house. Great expertise and the most profession customer service rep I have had in ages. Responsive, creative and exceeded my expectations. Product is excellent and he helped guide me on selections. Thank you, you made my job so much easier. read more

I have gone twice to choose some paint & there is a guy who claims he had been working for paint for 16 yrs. well he was no help what's so ever. He is rude too. Every time I ask him for help he got technical on me. If your such an expert then u should b able to say, hay this might go good with the color u chose. Anyway I just didn't find him to b any help what so ever. The paint is great read more

This place ROCKS!! The staff here is knowledgeable, helpful, patient (very with me!) and they don't try to push stuff that you don't need! If you're looking to use Benjamin Moore paints, which I personally feel are the best interior color choices and quality, this is the place to shop! Benjamin Moore paint is not cheap, no matter where you buy it. If you have kids, use the Aura line because you can actually wash your walls once they're painted, the paint is that good! But if you're looking to save money on material costs...go buy Home Depot paint...but good luck with that! These guys know their stuff and are super helpful. They took time to listen to what I wanted, helped me choose the colors and didn't rush me in the least. I was very appreciative of the customer service here and I will definitely be buying all my paint from them in the future! read more

I can't say enough nice things about this Benjamin Moore location (South Bay Paints). The people who work there are so nice, patient and knowledgeable. Andy was so, so, so kind to me and SO helpful! He spent a good deal of time with me helping me find the paints I was looking for. So rare to find such amazing customer service like that anymore. Thank you Andy and the rest of the staff there!! read more

Great crew and quality products. Since coming here we have never gone back to lowes/home depot. The benjamin moore line is awesome. Great brushes we never had to replace and the staff always educates us on everything. read more

These guys are fantastic. Extremely helpful in choosing colors and products, extremely fast in mixing the paint. They also were great at creating a paint color to match our stucco. We drove an extra 10 miles so we could buy our paint from them. read more

Knowledgeable employees. This was the closest place that had the Natura paint. Chapter than we had anticipated. They even have us advice to how to properly apply the paint on the different surfaces and carried the paint to the car! Would recommend. read more

I have been coming here for years. They have the patience to work with you and help you find the right colors and combos. I took home 7 large swatches so I can see how each shade would look on my walls. The paint is excellent too! read more

They carry Benjamin Moore paints so I did my purchase of a trim color for my baseboards. Nice shop with attentive staff, prices are a tad high $30 plus for a gallon. My old paint store was cheaper in Concord but; WE'RE NOT IN CONCORD ANYMORE" About 30 % higher cost here. Never the less a good spot and I'll work on the pricing. read more

I have no shame in admitting that I am dumb about painting except that I shouldn't kill my friends when they are nice enough to offer to help paint my new pad. After two weeks of internet research, I decided to go with Benjamin Moore paint because of the good reputation and their line of Natura paint (zero VOC). South Bay Paints is one of the four vendors in the San Jose area. When I strolled in the store, the guys looked suspicious/worried. It was pretty obvious I had no clue what was what. Sure enough, they had to endure my dumb questions. The second time I walked in, the guy said, "Oh yeah, I remember you." I replied, "Yes, not that many people are as clueless as I am," and he laughed. Rightly so. Three gallons of Natura primer and 6 gallons of Aura paint later, my bank account is screaming bloody murder. However, it's all worth it. The dingy white walls are now vibrantly yellow. My friends are alive and well albeit muscle soreness. My right forearm is ripped. I probably owe MFH half a dozen massages and will have to be on best behavior for months.(Not that many guys will spend 14 hours straight painting with you and then volunteer to come back for more slave labor. I know I've got a good deal). A gallon of paint is supposed to cover 350 sq. ft. surface area, although I think it's quite a conservative estimation. I have plenty of paint left over from the living room project. Take measurements before you go, so you don't end up looking like a dumbass like me. Natura is the zero VOC line. Aura is the low VOC line. Aura, I was told, is almost half primer and half paint thus it covers very, very well. If you have yellow on your mind like me, it is the most translucent color and you won't be able to use just one coat like the rest of the Benjamin Moore colors. It takes ten minutes or so to mix paint. You can call in ahead of time if you need to, esp. if you need Natura (They only have one mixer). Be prepared to spend hundreds (Aura was $56 per gallon). This is quality paint and meant to last a decade (unlike cheap paint which will last about 5 years). It takes less than 2 hours to dry in between coats, long enough of time to fix boo-boos and short enough to finish your work within a day if need be. The odor is very faint and doesn't irritate my over-sensitive nose at all. I'm happy to give a local store business and glad that I did. read more

Had a wonderful experience at this place. I went in with an idea of a color but had no clue of what type of paint to buy. This place has an interior designer who does free consultations!! (Gabe) After talking to him I was very happy with the recommendations he gave me. He brought out wood samples to see how the colors will match, also recommended a nice accent wall color that I would have never thought of. Everyone is friendly and helpful! Never expected such great customer service at a paint store... Not going back to home depot for paint anymore. read more

I own an interior design firm (Feng Shui Style) and this is my home away from home. Benjamin Moore has the best colors and quality, and I'm so lucky to have this place down the street! I literally come 2-3 times a week. Everyone is very helpful and friendly. The store is clean and well organized. My painter gets a nice discount and consequently I send all my clients here. read more

Great paint place! Everyone was very helpful and they put up with some of my confusion when I was buying samples. The fellow that helped me strongly encouraged me to look at the paper swatches in the light at home because the store light is such a contrast. I didn't even think to do this and it saved me a lot of money on buying the samples. I would not hesitate to buy painter here again in the future. I'm not sure I would rate them down because you don't like BJ paints? Don't they sell other paints too? That's just one of the lines they carry but maybe I'm confused about that. I'm not sure how the prices compare but paint in general is a lot of money lol. I'd rather pay a little bit more and give what I am presuming to be a small business some, well, business. :) read more

Love, love, love this place! I'm going to sound like a shill but this place really impressed me. We are remodeling a house and painting the entire interior and exterior, so I needed a lot of paint. I was already a fan of Benjamin Moore paint, particularly their Affinity line. (I'm told the new Color Stories line is very cool, but besides a couple of colors for our kid's rooms, I haven't used them. They seem like great colors, but not as restrained and safe to decorate adult rooms with as the Affinity paints.) Everyone here was super friendly. But best of all, they have very knowledgeable people who are happy to help you work through a paint decision crisis. Our first choice of exterior paint color turned out to be a disaster. They helped me adjust the color twice until we found something we liked. As for the person who claimed the paint didn't cover well, I'm not sure what they were using. We painted our house with Aura paint for the walls and Regal for the ceiling and it covered very well. My contractor thought that one coat had covered sufficiently for several of the paint colors we had chosen. And I was in the house while they were painting and found that the paint had very little odor compared with other paints. The Benjamin Moore paints are quite a bit more expensive, but like I said, I love the Affinity line -- which other companies can't precisely recreate -- and I had their paint in my previous home and found that it held up really well to all the scrubbing I was forced to do because of my kids. A big two thumbs up for Benjamin Moore and South Bay Paints! read more

5 years ago we painted our home with the Aura Exterior Paint by Benjamin Moore. We purchased the paint from South Bay Paints. They were very helpful with paint chips and suggestions. We saw contractors coming and going all the time. They didn't treat us like newbies, but like a well informed customer. Very good service and pricing. We've kept using them for all out paint and painting supplies. read more

First of all, I was very, very surprised to read the reviews on yelp?? My experience was far from good when dealing with the guys at Southbay Paint. Let me see if I can summerize my experience: I had picked a paint that was the perfect shade but maybe a hair too dark. I had already ordered the paint as it was but called to see if I could have them add 10 drops of white (suggest by color consultant that works with BM Paint). They said they would do it to only one of my 5 gallon containers so I could approve it. When asked what i was trying to acheive, I gave them the name of another color to show how light I wanted it but asked them only to add 10 drops of white to a 5 gallon and we would see where we were. At the end of the day, they completely changed my color to the other shade, which was clearly NOT what I asked them to do. And to top it off, they changed ALL 15 GALLONS! About $500 worth of paint! I think the drop in communication came when the person I spoke to on the phone passed the info onto another gentlemen and something was lost in translation. This is not the worst of it! After going to look at what should have been the shade I ordered w/ 5 drops of white, then realizing they completely changed all 15 gallons, the gentlemen at the front basically started to yell at me whilte there were other customers in the store. He preceeded to tell me what my request was although he was not on the phone when I made the request. I have to say, I have never been treated so unprofessionally in my life. I am in sales and sell printing, so I understand how subjective color can be. I know that I made myself clear when I called the store. If you are looking for a good deal on Benjamin Moore Paint, go to the Decor Paint in Los Gatos, previously The Avenue. They are MUCH more professional, extremely helpful and will match the price of South Bay Paints but you have to ask them to do that. Well worth the extra 5 mins than to deal with South Bay Paints. read more

I was surprised to see such unhappy Yelpers - I think this store is great and the guys there are so helpful. I've been multiple times and each time always leave happy with what I came for. This paint is more expensive than other brands, but I've found the quality to be spectacular. read more

One of the few people that carry Benjamin Moore paint. Small shop, but very helpful and courteous people. The Benjamin Moore aura line rocks. The prices are a bit steep compared to home depot lines, orchard supply, and kelly moore...but i rather have quality over quantity any day. read more

Top of the line in every aspect! Best paint, knowledgeable staff and great management.

This is the place to go for excellent paint (Benjamin Moore) and excellent service by friendly and knowledgable sales people. "The guys" know their stuff, that's for sure; I've never gone wrong from following their advice and recommendations. The store itself is attractive, there's plenty of parking, and there's no reason to go anywhere else, plain and simple!! read more

As a contractor that has been doing business in San Jose for 20 years now I've had the opportunity to work with various paint stores. South Bay Paints is definitely the most knowledgable and professional store that I get to work with. I especially love that all my transactions are quick and effortless. The Benjamin Moore products are top notch and the customer service is friendly and helpful. They are a great team! Whether it's Benny, Tom, Steve, Gabe, Rob, Eric, or Mark they will always treat you with the utmost respect and importance. That's why I keep going back. read more