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    Ship It 916

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm
    Updated 1 month ago

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    3 months ago

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    Staples

    Staples

    2.7
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    Was totally happy with the service that I received from Staples on sunrise. The representative that…read moretook care UPS She is absolutely fantastic in every way. I then had two packages that I had to return to Amazon and the gentleman that helped me there was was delightful. I commented on him and on the other representative that was handling the returns and I asked if Staples their employees to a school where they learn to cater to the customer he told me no he said what's the problem with being kind to people I don't understand. I also spoke with a manager of the store who was as delightful and very appreciative with my feedback about her to employees. Based on those two people, I would definitely recommend this store and I will continue to shop there and recommend that you as well.

    Let's start with customer service. " Horrible " absolutely wrenching! If you have an Amazon return…read morehere be prepared to wait!! They take no pride in helping Amazon customers and their returns . I literally stood in line for 15 min behind a guy who was here before me and three others with returns came after me an we are literally still standing here. I have one time had to make returns here get out of line from their Amazon return area to go ask for a sales associate to help me and I was rudely responded to with " Someone will be with you when we can. We help our customers purchasing items first." They are a priority ?!!! I was dumbfounded! With that response Literally standing here, you have five people waiting in line to make a return. I've seen three employees walked to the back. I see three employees standing not doing anything and every single person that comes to the checkout line is priority over potential customers making a return? How do you know I'm not there to purchase something either? How do you know the people in your Amazon return line are Staples customers they just wanna make the return first and then go shopping around the store? I was just literally dumbfounded .

    US Post Office

    US Post Office

    1.4
    (16 reviews)

    Came here to leave a review and noticed there are so many other negative reviews about the same…read morelady. She is very disrespectful, dismissive and does not provide any assistance or customer service at all. I literally avoid this post office at all costs because of her and travel farther for a better experience, but today I came out of convenience and of course, she was rude and disrespectful yet again. Will not be coming here again. Hopefully they put her through some retraining, customer service training or just get rid of her altogether. Very unfortunate I have to avoid my local post office because of disrespectful behavior.

    Two stars. There was…read moreonly one person ahead of me, yet the wait was incredibly long. One employee went on what was supposed to be a 10 minute break but didn't return. Meanwhile, Leslie spent roughly 30 minutes assisting the customer in front of me which was very time consuming. We politely asked if she could help other customers while that customer completed paperwork, but she said no. Seemed like she was giving good customer service to the person in front of her. She also told us it's "always like this" and that she would be the only employee working on Thursdays. During that time, the line grew to more than 20 people, and many customers gave up and left without being helped. Being severely understaffed was completely unacceptable. It showed a clear lack of respect for customers' time, resulting in excessive wait times, poor efficiency, and an overall frustrating experience that drove many people to leave without being helped. I won't be coming back unless they properly staff!

    Ship It 916 - mailboxcenters - Updated August 2026

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