I had a photo I wanted enlarged and printed. I went in late in the day and the owner Molly took…read moretime to explain my options and asked me to send her the digital photo and she'd do the best she could to call me the next day: note it was Thursday at 3pm and Friday at 4 they closed for the 3 day Memorial day weekend. I missed her call Friday but noticed she also emailed me. I replyed to her email regarding my options and she not only got back to me "after" store closing hours Friday evening but also thoroughly explained how she could produce the best quality copy and the cost. I told her I'd follow-up after the holiday weekend. She left a message Tuesday that the print was ready for pickup. Molly went over and above my expectations, gave of her time and clearly explained and answered all my questions, clearly a not a profitable job for all the time she spent with me! I suggest you Google her company and read her background and how she arrived and has grown her business in Rocklin, my home town for over 30 years! I strongly recommend Molly and her Company Ocean Shore Printing!!

Super happy with my printing job they did for me. They printed wine labels for me. Friendly staff…read morewith super fair prices and did a great job!

I come to this store whenever I need a large printing order and today Kempton helped us and was so…read moreincredibly kind and helpful. The customer Service we reviewed was phenomenal by both he and the lady working with him.

If you want atrocious, Service come here. If you want to have rude associates tell you you're dumb…read morefor coming in 30 minutes before they close come here. If you need a flyer printed go elsewhere.

This location is the best! Although they are always busy, they get the job done quickly, they…read moregreet you upon entry to the store, they are very helpful and courteous. Bobbie is the best! She always has a smile on her face and treats her employees with respect. It is nice that she lives in our community so giving back to this location is easy. Keep up the great work team UPS, we all appreciate you here in Rocklin, CA!!!!!!!

Showed up on Saturday, July 17th at 9:20 AM and they were not open, despite their hours clearly…read morestating they open at 9:00 AM. This is the second time this has happened to me recently. Showed up on a Sunday well after the time they are supposed to open and they were closed. I wish they would put a sign on the door as to what their status is so that customers know if they should attempt to come back. The previous owner was so great and kind, the new owner is missing the mark.

Special thank you and shout-out to Rick and Jon at Fedex Rocklin for their excellent customer…read moreservice! My husband wanted to get a foam-mounted poster printed for a car show that Sunday. In the past, we had printed a poster at our local Staples store but this time we had to look at other options since in-store pickup wasn't available and we would need it delivered. We did some research and found that Fedex pricing was comparable AND the poster would be ready within 1-2 days, which was faster than other options like Office Depot, Vistaprint, Signs.com, etc. We uploaded our file on a Tuesday around noon. The estimated finish time would be Weds, which was perfect. Then around 6:40pm on Tuesday, we received an email saying that the poster was ready for pickup. Since they close at 7pm, my husband was excited and decided he wanted to pick up the poster before closing. When he came home, he was clearly very disappointed. The colors on the poster were a lot darker than anticipated and his blue car ended up looking like a black car! We weren't sure what to do, since it could have been our fault with the photos, right? And since the poster had already been printed, there was a chance the company would say, "Sorry, we went off your file and you have to accept the finished product." That night, we were kinda bummed.... I did some reading and research (on Reddit forums, lol) and many posts mentioned that print shops should be able to adjust the colors on their printing. I remembered back in my teaching days, when I was at the copy machine, I'd turn the darkness on my originals higher, so maybe that was what happened in our case---the darkness was too high. We decided it was worth a try to ask Fedex if they could somehow print it with lighter tones. Honestly we were kinda apprehensive when we walked into Fedex that day. Fortunately we were greeted by Rick, who listened to our woes and was super understanding and helpful. Soon Manager Jon walked over and we explained our concerns. I was so impressed by the patience and attention to detail that both of these employees showed us that day. Long story short (guess it's not that short anymore), a few hours later, Jon called and said he had adjusted some of the colors and that the poster was ready for pick up. When we got there, the reprinted poster looked so much better. My husband was so happy and grateful, because now he had a poster he could be proud of. We know redoing the poster required extra time, effort and printing costs for Fedex, so we are very thankful that Manager Jon took the time to make a customer satisfied. Excellent customer service and two wonderful, friendly guys who made the whole process enjoyable and boosting Fedex's reputation in our mind. Now if only Fedex would accept USPS packages for drop off, they would be perfect! ^_^ Thanks again, Rick, Jon and Fedex Rocklin!

Great staff! Always willing to help and they get print jobs done in a timely manner. Customer…read moreservice 10/10!

Steve and his team do the best work! I've now had my entire truck decked out in badass decals for…read moremy detailing business, and it looks amazing!!! Fast,high value,friendly service.

Huge thanks to Steve and the team at Superfast Signs. I needed a banner done with utmost urgency…read moreand they were able to knock it out for me. They have great communication, and offered wonderful suggestions regarding the service I requested. I received a high quality product for a reasonable market price. I'll be using them for all future signage for my business!

I have been going to Custom Word since my business opened in 2000 ! They have always given me great…read morecustomer service. I always can count on my Business Cards and gift Certificates looking professional and getting to me fast when I need them in a hurry. Thank you Custom Word.

Randy and Theresa at Custom Word has been doing my printing for over 7 years now! I love working…read morewith them; they are thorough, Always on time, and helpful with suggestions to make your printing job better. I highly recommend them for their great customer service and great prices! Richard Gold Coast Carpet Care

Sent a 2-page print order (like.....literally 54 cents worth of printing) at 2:15pm through the…read morewebsite. The projected pickup time was 7pm, but I know it never actually takes that long for them to print the orders....especially when it's only 2 pages. I still hadn't gotten a confirmation email by 6pm, so I decided to just get in my car to go pick it up. Once I got there, I was informed that the website system had been either losing or grossly delaying the print order submissions all day, and my 54-cent order hadn't been received. Luckily, there were 2 very helpful employees that said, "Just email it to us and we'll print it." It took me some hassle to figure out how to do all that from my phone (I feel so Boomer trying to do ANYTHING on my phone), but luckily, I figured out how to send them what I needed and as promised, they printed it out for me and sent me on my way. The delay from the website is a huge pain in the a**, but I'm thankful for caring employees who helped me and got my order printed. Thank you!!

Every time I go in here, someone is so nice to me. The people that work here just seem to be happy…read moreand like their job which I've gotta say makes for good customer service.. I'm usually just dropping off a package and there's always somebody just standing around asking if they can help. I'm all about customer service having been a manager of customer service for many years.

I visit this UPS location about every other week, mainly due to how conveniently located it is…read more However, I find myself dreading each visit when I see Cory (the older blonde woman) working. As someone who represents the face of the store, her behavior is consistently rude and unwelcoming. She often comes across as having a power trip and is snappy with customers, creating an uncomfortable environment. It's baffling to me how someone who appears to dislike interacting with people so much is in a customer-facing role. I genuinely don't understand how she is still employed here, given the consistently negative experience she provides. I hope this issue is addressed, as it significantly impacts the overall impression of this location. Other the other hand I will see Stephanie when I am here and the times I see her she is so friendly and always providing amazing service. Cory should take some notes from Stephanie.

Absolutely baffling lack of customer service. Called to confirm notary services and mentioned I…read morewould be there in 10 minutes. Made it in 8 minutes and the notary "had to take lunch so you can try one of our other stores."