Let's start with customer service. " Horrible " absolutely wrenching! If you have an Amazon return here be prepared to wait!! They take no pride in helping Amazon customers and their returns . I literally stood in line for 15 min behind a guy who was here before me and three others with returns came after me an we are literally still standing here. I have one time had to make returns here get out of line from their Amazon return area to go ask for a sales associate to help me and I was rudely responded to with " Someone will be with you when we can. We help our customers purchasing items first." They are a priority ?!!! I was dumbfounded! With that response Literally standing here, you have five people waiting in line to make a return. I've seen three employees walked to the back. I see three employees standing not doing anything and every single person that comes to the checkout line is priority over potential customers making a return? How do you know I'm not there to purchase something either? How do you know the people in your Amazon return line are Staples customers they just wanna make the return first and then go shopping around the store? I was just literally dumbfounded . read more

The female manager is rude and not helpful. I will actually pay extra to return my Amazon packages or shop elsewhere.

Another bad Amazon review, a clerk came right over to me and helped me but was more interested in talking to his "boss" ( I wish I had gotten his name, dark hair average build). I use to get a receipt for my amazon returns so I went back in and the "boss" was rude and condescending in my opinion. Myself and my husband will never go back to this Staples for anything!! I'd rather drive further to another establishment than give them my business and my husband use to come here for everything because he works from home. Bye Bye Staples read more

I bought an office chair, and the assembly instructions were so clear and simple, and parts were so well labeled that it was a breeze! Then, when I was unable to raise or lower the chair height (completely my error), I called the Staples help number, immediately was connected to a very pleasant and knowledgeable person, who quickly solved my problem. Love the chair and love Staples! read more

One staff was extremely rude, very commanding when I asked where to find something like I should've know before hand.

When I went to write this review I was shocked to see some negative reviews. I frequently use this Staples on Sunrise for help with special projects in their printing department. I realize most of the bad reviews were for Amazon drop off but nonetheless the employees at this Staples have always been helpful and very nice... so much so that each time I leave the store I swear I'll write a review but get busy and forget. In the last several years the employees in the printing department have been very helpful in helping me with designs for work, wedding events and baby showers. They have ALL been patient in helping me troubleshoot technical difficulties. It's not just me, as I have had time to observe the way in which they help others too...always being professional and not rushed, even when I could see they were extremely busy. Wish I could remember all their names but most recently Allahya helped me with this baby shower invite, it's just part of the sign but just wanted to show how cute it turned out! If you need help with a project, I highly recommend the employees in their printing department. read more

Staples - Baby Shower Sign - Printing Services Near Me - Citrus Heights, California

Only one employee and he had no customer service skills. Ignored me even though he was right in front of me. Didn't make eye contact and not friendly. read more

This is the worst Staples! Only one employee working and he's crazy slow. I had one person ahead of me for Amazon returns. We waited a good 10+ minutes for the guy to finish dallying on the computer, then help a woman returning(?) something at the register that took forever. He finally came over and helped the guy in front of me. While helping f him someone came up who had items to check out. After helping the guy in front of me he started walking away to help the people check out. They had a full basket and I had ONE item to return. It would've taken 15 seconds at most to do. He just had to scan my phone. As he walked away I told him I just had one item. He said he had to help the other people (who had many items in their basket), that it wa policy. I was there first and would have been so quick. What AWFUL customer service. I left. I'm never coming back and hope everyone else reads this and decides to go elsewhere also. read more

Rude will never come back if you need a resume printed they need 24 hrs or you'll be charged more if it's same day been to other staples never had this issue read more

Amazon drop off. Low priority for checkers. Two people welcomed me but did not come to the Amazon drop off. One person said it would be just a minute. She went to check out paying customers. Finally no one else was there and she came to help me. I waited 15 min for a two minute transaction. I would not recommend this staples for Amazon drop off. She did say thank you for your patience. Too bad this is the closest Amazon drop off for me. read more

Their print center is by far the worst ever. The absolute worst customer service. We have tried and tried and tried again for our company to work with these people but no more! If you need printing done go elsewhere! read more

Miserable staff and management. The other 1 star reviews are 100% accurate! Went in for an Amazon return, waited for 15 minutes when Linda the store manager finally came she had the worst attitude, rude, unpleasant, and down right miserable! She was upset because I wanted a receipt for my Amazon return, she said because the system kicked them out they were not able to provide a receipt What kind of business doesn't give you a receipt for your return?! Bad energy, miserable staff and the place is extremely dirty and unorganized. Clearly the manager doesn't care! read more

I came in to do an Amazon return and went to the counter they are typically processed at, myself and 2 other customers stood there for over 5 minutes with an employee very clearly seeing people were waiting. She neglected to tell any of us we were in the wrong line and the return counter had moved. The correct counter already had a line of 3 people standing around while nobody worked the counter or acknowledged us. I approached a cashier name Lilly after she finished with her customer to ask if anyone could help us and her response was to raise her voice and say "Yeah, we all know you're there! You guys are making it pretty obvious!" then proceeded to roll her eyes as she came over to the counter to help. I've always done my Amazon returns here, as well as printing for my business, but this experience ensured that I will not be returning. read more

Tried to take a UPS package that was ready to go from my account, it had a high value of insurance, so it requires a signature. Staples said would not take it. I asked if I cancelled my shipping label and bring it in would they take it, they said yes, but the cost would be higher! Bad business! read more

They have very large wording on the wall that says "thank you for shopping"... ironically, I found it hard to shop with no sales person on the floor. I was looking for several different products and didn't know where to find them. I also had questions about them. I mentioned it to two employees (one covering the register and covering the printing department ). One went to find the manager for me to mention my observation. I wondered how this might be influencing their business. The manager was eating lunch and did not come out to speak with me. That is a true indication that Customer service is absent in this store. No wonder people are shopping online more and more. read more

I've been paying for an iPostal1 box at this location for over a year and have had constant issues with it; items lost, put into the wrong box, never marked as being there despite them being marked as delivered by the carrier. Nearly every time I have something delivered, I have to call and check up on it, which is honestly pretty annoying but in the grand scheme, not an enormous deal. Tonight I had to call to find out when my package would be updated (you can't pick it up until it's loaded into their system, and it was marked as being 'delivered' by the carrier about 4 hours prior to me calling - I'd spent the afternoon watching for an update so I could pick it up, then finally just called on the phone at around 7 PM), and spoke with someone named SCOTT, who was extremely rude and annoyed with me for calling to ask about my package. He interrupted me asking to tell me they'd been "very busy", and when I tried to clarify that this is a service I pay monthly for and have had constant issues, he cut me off and said, "Well you can pick it up now if you want, but otherwise..." and then became very short with me. I'm leaving a review because I don't appreciate being spoken to like garbage when I feel I've been more than understanding about the REPEATED AND CONSTANT ISSUES I've had with this location for over a year. read more

Super friendly. Very helpful. Jacob saw me looking for a folder and helped me see the light. Offered to search online if they didn't have what I was looking for. But within the huge selection was just what I was looking for. Thank you Jacob! read more

Price: not bad Products: I used staples for the printing services. The business cards I've gotten here are on the thin side. I asked for thicker paper and they said the thicker ones have to be sent off and take over 1wk to be done. I still like my business cards but my hubby keeps telling me to get nicer ones. The online design tools were not too bad- lots of diff designs to choose from and pretty customizable. Actual print job: I printed flyers and the PDF proof showed everything looking perfect, NOT slanted and for some reason, it printed out slightly slanted (noticeable though!) which made me feel it didn't look professional. Really disappointing, considering I paid about $22 for 25 copies, so it was almost $1/ flyer, so I expected it to look like it was supposed to. I also thought it'd be borderless but had like 0.5cm white borders around it. I think next time I'll just print this at home on my color printer if it was going to come out looking not so professional anyway. The other annoying thing was that staples sent me a feedback form and I said I was unhappy it printed out slanted. Someone reached out to me, offered a refund, and re-print, but when I replied to that person 3d later (I was swamped at work and had a sick cat), they never replied. I've since reached out to that person 2 more times and silence, it's been over 2 weeks. So... empty promises which is even worse than no promises made in the first place. I think I'll see if Office Depot does better. I have also taken in an ink cartridge for recycling and cell phones for recycling and the man who helped me with that was very nice. Overall the staff were all courteous. read more

Amazing customer service! Dimitri was the cashier that helped us and was extra patient and kind and helpful!

Was doing an Amazon return. Gentleman helping the woman 2 in front of me was slower than molasses. Employee (Linda) came up and helped the woman in front of me, guy got done and went to the register to assist the person who had just walked up and then Linda went to help the other customer who had also just walked up. After about 3-4 minutes Linda said I'll be with you soon. I said that I'd been there way before those people and she said "they're paying customers". One of them should have stayed at the Amazon counter to assist myself and the woman behind me. Used to be much better service at this location. I'd planned on doing some quick shopping but no longer had the time since I had to go get my grandson from school. read more

terrible! The new store manager is so rude and pity I don't recommend it. The place is so dirty obviously the store manager does not care. DO NOT GO HERE!!!!! read more

I came in to buy a portable scanner, saw what I wanted and asked the cashier to have an associate help me. He said it might be up to an hour. Cause they only had a few associates in the store. An hour? So while I was standing around with some other things that I was gonna buy. I went on Amazon. Found exact same product for the exact same price. Ordered it and left the store. Won't be coming back here. I'll just sit at my house. Order what I need from Amazon. read more

Finding office supplies at a retail store only gives you two major options; Office Depot/OfficeMax (which are now the same company) and Staples. I am someone who prefers shopping inside a brick-and-mortar store rather than online especially for the type of item I was shopping for, an office chair to complete our new computer and desk. This particular Staples is located directly on Sunrise Blvd. (north of Greenback Lane) and is on the northern end of the Sunrise Marketplace in Citrus Heights. It actually shares the parking lot with a Red Wing Shoes and other small retailers so parking has never been an issue when shopping here. In fact, of the half a dozen or so times I've been here, there hasn't been many customers inside of this actual store. The staff itself lacks any real customer service. I did get the "Hello, welcome to Staples" but not much else (at least from what I've experienced) when it comes to product knowledge. Since we were on a mission for a new office chair, we both manage to find all of the chairs with prices ranging from $49.99 all the way up to $279.99. We found one that looked modern and competitively priced, the "Vexa Mesh Office Chair" in an all black color. It was normally $109.99 but we scored it on sale for only $59.99. Since assembly was required, I managed to have the chair all put together in less than 20 minutes. As far as the prices go with copy paper, pens, folders, computer peripherals, and desks, Staples sells things a bit higher than what you'd find at a Walmart or Amazon. So do your research prior to coming here. Going back to the store itself, I miss the days when an employee knew the right answers to difficult questions. In past experiences, I've had employees not know the procedure of simple things such as sending a fax, customizing address labels, and refilling my printer ink. I guess it depends which staff members are fully trained but in this day in age where we rely on the websites and apps to help us out, finding top notch customer service is becoming increasingly difficult. Which is why I give the Citrus Heights Staples just an average three stars. read more

Staples - Vexa Mesh Office chair - normally $109.99... we got it on sale for only $59.99! - Printing Services Near Me - Citrus Heights, California

Haven't been to staples in a while due to bad customer service but when in today for some home projects and staff we're friendly and made sure we were being helped out , but the most reason why I am making this review is because of Michael in the printing section made it easy and simple and made the process quick will be back to this location read more

Mandy at the Citrus Heights Staples is a star employee. I was there for a couple hours doing back-to-school shopping and she was so helpful and continued to interact so positively with me throughout my time there. I also like that the place is clean and well-organized. If you have anything from Amazon to return, do that first so that you can use the coupon they give you toward your purchase. read more

Today was the first time I went to Staples to print some photos, as I usually go to CVS or Rite Aid. I had a great experience with Aliyah, who was incredibly helpful and managed to assist multiple customers while answering everyone's questions. From now on, I'll always go to the Staples on Sunrise Citrus Heights. I'm very, very happy with their service! read more

I needed a 3 copies of a very special letter my Dad wrote in 1985 . I walk in there is no one in the printing area he was on break . Two cashiers were doing nothing and said they could show me the copy machine . I said I would wait for the guy to get back from break . When he came back he said he would show me the copy machine I told him I wanted 3 copies and for him to copy them .He said well it costs way more . I paid 6.72 for 15 pages. I asked if he could staple them and he said he could but they charge for that.. I stapled them and left will never go back ever again. They need inservice in customer service. No one wants to wait on customers anymore.They might as well just have a copy machine and close that area. read more

Absolutely the BEST customer service and quick printing needs done professionally! I ordered Christmas cards Saturday evening and they were ready this Monday morning! Kudos to Ashley and the friendly crew at this Staples!! read more

Almost for my office I bought everything I needed. Price is reasonable and somedays they have good deals. People can check online. Customer service most of the time is acceptable not all the time. But I still select this store for my shopping. read more

I had business at Staples on a very busy day recently. When I walked in, Allison was helping a customer, but also directing traffic and making sure everyone was taken care of. She took me in turn to process printing needs that I had. Allison was warm, friendly and professional. She went out of her way to make sure that the product I needed was the best she could make it. Excellent service deserves recognition and I hope that Staples make sure she gets it!! read more

Bought Epson Workforce Printer approximately 45 Days ago. Wasn't working right from the begging tried to trouble shoot it myself off and on. Turned out one the wheels in the scanner didn't turn. I went to see if it could exchange it. The manager with no hesitation told me since i didn't buy their extended warranty they could do nothing but recycle it and if I wanted any service i need to take it up with Epson. WOW. I buy so much office supplies for my company from them. This is why Amazon will rule the world. Thanks Staples!!! read more

Kaleina & Steve - Great Team and even better customer service. Proactive and amazing follow-through assisting me with a new executive office chair purchase. Kaleina made sure every effort was made to handle the unique circumstances for the purchase...This is how customer service should always be! Cheers to you both! MLB' read more

Ok my issue is with the staff and really the management. Every time I go into this staples I am treated as if I am going to steal something, it all started a few months back when I visited this staples to look at printers no big deal Iv been to this staples many times previously had no issues. Usually I spend a few hundred dollars when I go in as well. But this time there seemed to be a big problem tho Whst it was I have no idea. My friend and I where just looking around when I first noticed out of the corner of my eye that an employee was following us. I mentioned it to my buddy who says "I know". I won't lie that kinda upsets me but I just ignore it. Then this woman with grey hair who I later learned was the manager takes the place of the employee following us and this horrible woman would say any time we looked at an item "o that's in lock up". We just ignored her. A few times we asked for assistance from other employees of course and just tried to ignore the lady following us letting us know what was in lockup but every time we tried to get help this just awful woman would again say "that's in lock up" even tho our question was if the printer ink we where looking at was this special kind we where looking for. At that point I'd had enough and flipped out at the lady. I should also mention my buddy is African American and it was clear the woman was profiling us. My friend still was just ignoring her but I had never experienced anything like this and I was absolutely pissed. We walked in there with the intention of buying a new expensive printer and a few other items so the anf I had like $2000 on me in cash so just the fact she actually thought we where shoplifters is Ridiculous. The only reason like Literally only reason she was doing this is because my friend is black. When I stated she was being incredibly racist she then said no she wasn't racist she's just sure my friend was someone who had shoplifted from there before because he looked like that guy. Let me just say my friend lives in downtown and only started even coming to Citrus Heights because we started working together so it's highly unlikely my friend had ever even been in this particular staples before let alone stolen from there. When I asked him if the lady was right and he had indeed been that guy he stated definitely not. That day was the first day I'd experienced actual racism and let me tell you it was horrible. Nothing like that has ever happened to me before but the real sad part is is every store my friend and I went we'd get followed. Nothing even remotely as bad as the incident at staples but still clearly my friend and I where being profiled and. To this day it makes me physically sick thinking about it I never real understood what black people go thru just for being who they are on a daily basis and straight up it's fucking shitty. The reason Iv brought this all up even tho it happened a few months ago is because I went back into that staples the other day alone this time and I immediately started to be followed by an employee The employee was very polite and I'm sure just following instructions but later that day when I got home it reminded me of the incident from a few months ago and that upset me then and this most recent time upsets me now. The management at this staples are disgusting racist basterds who give staples a seriously bad look I'm not sure I'll ever be back into this store even tho I live within walking distance. read more

Haven't been into a Staples in a very long time, usually just order supply items online, but I wanted a mat for my desk chair so we stopped in here to see what we could find. I have a pen nerd but refrained from getting any and just got the chair mat I needed. Works great and I am very happy with it. read more

Regardless of what the other reviews say, I had a phenomenal experience here. At this Staples store, I was treated well by the employees. They always tended to us and ask if we need anything. One particular experience is when a bearded employee offered to unlock the bathroom door for me, it was very nice of him. I think it's because there's not much people inside the store and it was on a Monday, regardless, it was a nice visit. Will be returning if I need anything in the future :) read more

I called today regarding an order -Ashley a store associate hung up on me. When I called back, Ashley answered the phone, she was rude and argumentative. I asked for a manager -she said she was the manager. I asked to speak to the other associate - Ashley rudely said what are you outside looking into the store. I was hung up on again. I called back and Josh answered the phone. I asked for the manager's name, the district manager's name, the girl who kept hanging up on me, and his name. He said his manager would be soon - he asked me for my name and number. I am a business owner and would definitely retrain and if necessary look for new staff. Check out other comments about rude staff at this store. I will be going to Office Depot from here on out. read more

I walked in randomly three weeks ago for a pen...A pen!.. and simply put, because of the AMAZING service their Manager Kayleina (apologies if miss spelled) provided, I decided then and there to bring all my printing for Personal and Business needs to them. A week later I walked in with about five different projects ready to go and that's when I met the astonishing Amelia working in the print section. Long story short, I wish I could hire her and people like her for my business. She was friendly, kind, communicative, empathetic, listened very well at what I wanted and how I saw the prints going. Then, when the ball was in her court, she took everything I brought in, all my ideas and suggested very well thought out intelligent ideas. We collaborated, took some chances and all my stuff came out much better for it. It takes a risk to get something printed because there are no garantes it will even come out. I spent hours upon hours developing my own logos, business cards and posters. I walked into Staples in Citrus Heights off of Sunrise with my dreams, an SD card and my fingers crossed. I walked out with 250 business cards, three posters, stickers with my label on it and 100% trust in this location. You can not put a price tag on that last part...and all because of Kayleina and Amelia. Thank you!!!!!!! read more

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I placed an online order for business cards to be picked up at this location. It was extremely easy to place the order and design the cards. After I placed the order, I had to call to correct a mistake I made with who would be picking up. Their customer service was helpful and easy. The order was ready to be picked up hours ahead of time and I was very happy with the way the cards turned out. Great price as well. I would definitely recommend. read more

Staples - Printing Services Near Me - Citrus Heights, California

Wow, went to another place first and left after 30 min of no one addressing me. I had a crunch project. Upon entering Megan was awesome! Friendly and efficient. I was done and out in 15 min. Great job!!! Thank you read more

This is my favorite Staples in the area and it's a bit out of my way to get to, but it's well worth it! I get copies printed almost every week (color copies for school) and they always have my order ready when I arrive! I send the items I need printed to their email and usually within minutes the order is complete! Everyone is always so nice and greets me (and other customers) when they arrive! They are easy to communicate with and the job has always been right the first time! Even with laminated items! I highly recommend this Staples for print and copy needs as well as office supply needs! Thank you, Citrus Heights Staples, for proving such wonderful customer service and of course a wonderful product! read more