A nice, professionally polished donut shop with a large selection and good prices. I like the kolache options and that they serve beignets. The donuts were good, light and fresh with out too much sugariness on top. The staff was very friendly, patient and helpful. I would go back if I'm in the area and not necessarily make a special trip. read more

Oh man - It pains me to give Shipley Do-Nuts a 3-star rating because their donuts and kolaches are delicious and I was SO HYPED for this location. Coming from Houston, I had certain expectations for this new location in Metairie. This location just isn't living up to the standards of the Shipley Do-Nuts I grew up going to. I have been twice - once being the first Saturday they opened, which was very very hectic, but I gave them a pass. It was their first Saturday after all. Complaints: First time going the cake do-nut machine was broken. Second time a month later they said, "sorry you have to get here earlier for cake do-nuts we're all out." SAY WHAT ?! Make more?!? It was only 8:54 am. BOTH times they didn't have any kolaches available except the boudin kolaches, which aren't real kolaches...sorry Louisiana. I want this establishment to succeed. They need more hustle and foresight. If you notice you're running out of a popular item start making more before you run out!! Anyway, the do-nuts are still delicious. They're just not as sweet when you get to the counter and you get the "sorry we're out" or "sorry there will be more in ten minutes" line. I will be back, but if they don't have kolaches hot and ready it may be my last. read more

Definitely a great place to grab some kolaches as they are widely known for them around the country. The kolaches are always fresh and hot when you order. The do-nuts are good when are bought fresh, but my order was a bit dry. The New Orleans metro area needed a Shipley franchise and am glad there is finally one in city. I've only been here one time as customer service was very good. I will be back to grab more kolaches when I'm around the area. Hopefully I can get some fresh do-nuts as well. read more

Great service! I am a Lyft driver and I picked up a rider named Alexis. Well this wasn't just your avg rider. She convinced me to go back and try the donuts. ( Did I say I hadn't eaten a donut in over a year)Alexis gave me a 5 min commercial on the company, quality, and why I should try one. Well after I got 1, I called the wife we drove back and bought a dozen. Fast forward....today I pick up Alexis and I am headed back. These donuts have so much "Flava", texture that will have you coming back over and over! Bravo to the entire staff especially Alexis. Donuts and Fat Boy pizza.........great combo. Mmmmmmm read more

Yummy chocolate glazed donuts! My son loves their donut holes too & they have the sweetest employees! The manager Alexis is the absolute best though! Always so kind & my son loves her!! read more

Omg how long has Shipley been here?! I grew up in Houston and this place is a staple out there. It's literally my favorite donut shop and since I've been here I've been missing them. I'm fasting now so I can't eat them and that's angering but when this fast is over... IM SMASHING! read more

Favorite childhood donut shop. Haven't been back for a year, and always come through here when in the area. Jalapeño kolachi and regular glazed donut holes made in heaven! read more

I love Shipley's. I was craving donuts at work, which is in the city, and drove to Metairie to grab donut holes. Granted it was around lunch time and the donut holes were cold, but they were still amazing. It's a little piece of home, and home is Mississippi, which I grew up on Shipley's. Oh my, writing this makes me want donuts again. Double plus, some nice man in front of me paid for my Shipley's! It was perfect. read more

i went in there for a kohlasch and she was very nice gave me a free water with two extra donuts

We went in for a dozen donuts, and we saw the advertisement for a smoothie. My son picked out the strawberry banana smoothie with no whip. While they made the smoothie we selected a mixed dozen. The young lady assisting us adroitly asked if we wanted chocolate iced with sprinkles or no sprinkles when I picked out the chocolate iced donuts. Then she pointed out the different sprinkle choices available this valentines weekend. A couple of donuts were disappointing. The raspberry filled was a generic fruit taste (kook-aid jelly said my husband), and a couple donuts had huge air pockets in them. The biggest disappointment was the smoothie. My son had a couple sips before he offered it to anyone else who was interested. I tasted it, and it had too much milk to be a smoothie. The worst aspect was the artificial taste of strawberry-banana. No banana taste that I could discern; it was more like a frozen bath and body works candle. So stick with the donuts. read more

It's honestly a shame that it even had to come to this. Huge Shipley fan, but it'll take a good while before I give them anymore of my money. I ordered three of the Mardi Gras donuts, two sausage and cheese kolaches, and an apple juice and it was $25. I didn't really mind at first because I ordered multiple items. The two women working today seemed less than interested in doing their jobs, or even being kind for that matter. The older woman was helping another customer when the other one brought my bags to the counter. I mistakenly clicked the "no receipt" button and grabbed my stuff and went to the car. I was so excited to bite into my favorite kolache! I immediately notice it's only one and I was like well, I paid for two but I do need to fit in a dress later this month so maybe it's for the best. Well I was just as surprised to chomp into boudin instead of sausage and cheese. My friend saw the disappointment on my face as I had been looking forward to this moment for days. I went back inside to kindly ask for the two sausage and cheese kolaches I paid for, since I was inadvertently given a boudin kolache. The younger woman then rolled her eyes, looked at the older woman, and took her sweet time to grab the actually items I ordered. THEN, as I am standing at the counter waiting for my order, the older woman proceeds to insist I return the bitten-into boudin kolache I had in my hand. She reached her arm out and snapped at me to hand it over. I was pretty heated at this point so, naturally, I said "I took a bite out of it. It's either going in the trash or I'm going to eat it." Never in my life have I experienced a food establishment ask for the item they wrongly gave you back. Not to mention, aren't we in calendar year three of a global pandemic? I was completely blown away by the demands to return the partly eaten kolache. I know finding employees is extremely difficult nowadays, especially ones that actually want to work and have positive attitudes. However, I've met stray dogs who are nicer and can follow directions better than those two. read more

The best donuts in town, Hands down. I live 15 min away but make the drive to treat the fam. ( and me ) One day I will try a Kolache. Lots of donut flavors and a friendly staff. Easy parking off Metairie Road. Give them a try. You won't be disappointed. read more

Stopped in for a kolache, got the boudain and cheese and was blown away. Amazing service and customer service. Iced coffee is good and I got a free bag of doughnut holes for my first visit. I will definately be back! read more

Stopped by here to grab a dozen of donuts for my work colleagues last minute. I don't eat donuts so the lady behind the counter kindly chose a variety of her favorites for me. The presentation of donuts looked nice and my colleagues enjoyed them. I had a ham and cheese kolache myself from here; it was okay. Overall, good quick last minute service and happy co-workers for me. read more

This location is a welcomed addition to the neighborhood. It is well situated on Metairie Rd and easy to get to. The space is well designed for the flow of the line. For a new popular chain they have been handling the lines fairly well. The service is friendly and most importantly the do-nuts are pretty good. It's seems everyone has a preference of texture and density. This is a nice middle ground not too dense, but still feels substantial enough. My favorite has been the cinnamon twist. It's has tons and tons of cinnamon flavor. I haven't tired their full offering, but I look forward to trying kolaches, beignets and more. Another plus of the do-nut shop is a nice variety on the menu. read more

Went there this morning with my little toddler and we both loved everything we tried!!! Incredibly fresh and delicious! This will be our new doughnut spot! read more

We tried a variety and most were just ok, nothing spectacular, but the buttermilk! Omg. I wish I'd bought a dozen of just these. Moist on the inside and crisp on the outside. So delicious. I'm drooling thinking about them. No joke. read more

It says to contact store directly for holiday hours. The number listed says it has been changed and the new number is unknown very helpful

So glad to have this place near home! They have such a wide variety of donuts, kolaches, pastries, etc. I wanted to try a few things on my first trip. Got a chocolate iced donut, glazed donut holes, and 2 beignets. Everything was delicious. ESPECIALLY the beignets. They were made fresh and were hot and fluffy and amazing. I can't wait to go back to try more items. But I'll definitely be getting those beignets again. read more

Shipley Do-Nuts 2561 Metairie Rd Lisa: Store mgr She's was polite, well spoken, and courteous. She demonstrated excellent communication. At different times she is efficient and helpful. When answering my questions about directions on how to get there. She was slow to interrupt and painstakingly patient. She gave me the information I needed to get there. I was pleased with her capability to direct us from an area unbeknownst to me without error. In every way I had a positive experience. 5 stars is not enough to compensate her for this feedback. I had to put this review on Yelp and local maps review. Shipley is fortunate to have Lisa as one of the faces representing their company. This confirms that Shipley Do-Nuts is committed to providing each customer with the highest caliber of customer service, an act that demonstrates a genuine desire to satisfy, if not delight, a customer. I look forward to many years of mutually beneficial association with your budget friendly Company. Respectfully Submitted Gmarie Hall read more

Growing up in Texas it brought back memories just walking inside. The kolaches with sausage and cheese were spot on and just like I remembered. The donuts weren't bad however I must say they taste nothing like they should. Personally every single donut I bit into tasted like a beignet to me. My wife, mom and sister all tried the dozen I had and all agreed. I mean they do make beignets as well so mixing them in the fryer could've caused it. However it was still good. Great staff with no problems at all they even accommodated my wife's special order on a donut she wanted but didn't see. read more

These donuts are delicious. We got a few different kinds to try. The apple fritter is awesome. The lady working was extremely helpful and friendly. The place looked really clean. This will definitely be my new donut stop. Better than anywhere else I've been. read more

I'm a die-Shipley's fan. In my hometown of Alexandria, we have 3 locations because they're just that good. It's a tradition for someone to pick up a couple boxes of glazed donuts and the free bag of donut holes every Sunday for the church congregation. That being said, I was ecstatic when news broke that we were getting one in southern Louisiana, meaning that I didn't have to wait til a visit home to get my fix. Now, I have a couple of complaints. First off, what really pisses me off are a few of the cashiers/ servers. On three of my visits, I've been served by these two young ladies who are frankly rude and seemingly incapable. I don't understand what their deal is. Yes, this is a new location. Sure, there can be a rush but hell, I've served crowds double in size at 6 AM, and didn't need an assistant to make the donuts. I've worked at Shipley's in high school, and it's just like any friendly service job, be peppy, be kind, and be quick. Simple as hell, but every time they've waited on me, they are extremely rude, and take more than 15 minutes to gather a 3 item order which is sitting right behind them. The second thing that really bums me is how it never fails, no matter what time of day, they never have the donuts I want. I'm always waiting. When I worked at Shipley's. We'd get there at 2 AM and start the day. I've been there when they've just opened, and there was nothing I wanted. How does that happen? Short story: Last time I was in there, I was waiting for my kolache, which when I ordered, the nice young man said it would be 15-20 minutes. I waited that amount of time before asking about the kolaches, and they still weren't ready. No big deal. Waited another 20 minutes and then finally the kolaches were done and were being placed on the rack. My server was busy since it was National Donut Day and extremely busy, so I asked the two girls who I mentioned previously if they would get my order because A. They were standing around, and B. They were the closest to get access to. After asking me twice if I paid and me offering my receipt, they refused and told me to wait. Okay, now after an hour of waiting for 1 kolache and 1 chocolate filled donut, I asked again because they were once again doing absolutely nothing. I watched her go talk to my original server who was super busy, and then she went up to the older woman who must be the team leader. My sister was in line for a second time to get a coffee, after that, she told me how the girl told the woman she was annoyed by me and wanted her to do something because I wouldn't stop bothering her. At that point, the older woman came over with my order, and even added a second kolache for my trouble which wasn't necessary at all. I just wanted better service. I reported that incident, and they're still there. The girl, I swear rolled her eyes at me when I came in. Because of that, I let the couple behind me go ahead and I waited for a different server. Prices- what do you expect, rent ain't cheap in New Orleans so expect the prices to be more expensive here than other locations. I sure miss my 6.99 box of a dozen filled donuts. At other location, you also get a free bag of donut holes if you buy two dozen. Here, prices are a little inflated. Now on the donuts & kolaches. Twice I've gone and both were undercooked, which happens. They are very busy. They replaced my order of course. Any other day, you can come here for the freshest hot glazed donuts that just melt in your mouth. I wouldn't go to any other donut shop in my life if I had it my way. Forget those gourmet, fancy donuts they serve anywhere else. Shipley's makes donuts like they should be made. Y'all don't have competitors in my eyes. Anyways, to wrap it up. Great donuts. I swear by the chocolate filled and the sausage and cheese Kolache. The service on the other hand, get some harder working teenagers. I busted my ass in high school to make minimum wage. No job is easy, but there are more diligent and deserving workers. So please re-evaluate. But forget the service you guys, just come here for he donuts. No matter how sh*tty of an experience I might have had, I'm sure going to keep coming back for more. read more

HOT glazed donuts, so yummy!!! Friendly, quick service makes you feel at home. Coffee was also very fresh and tasted amazing.

What a wonderful place and great people. I just came from the store and love the do-nuts. What a great addition to Metairie Road! love ya! read more

Perhaps the only thing going for this place is that it's owned by quasi celebrities because there are plenty of better places for donuts- the kolaches have bad packaged ham rolls and minute pieces of sausage. Their donuts aren't any better than you can get from the grocery. Better to try Bakers Dozen or even Tastee or Kristi Cream on Clearview read more

I was excited about the addition of a new player in the donut arena in Metairie. I got 2 apple fritters, 1 Lemon and 1 Cherry donut. Although they were good. They were not the amazing product I was led to believe. They are no better than Tastee. The Cherry donut didn't have cherry flavor. The lemon donut was good and the apple fritters weren't as good as Tastee's. I will go there if I'm in the area but not make a special trip just to get there donuts. read more

Don't know if I'm the only one that noticed that the somewhat scruffy donut maker in the rear area is grabbing the donuts off the trays with his bare hands. That guy is wearing a beat up looking tee shirt. Shouldn't he at least have an apron on? Who knows if these folks have clean hands?Looking around, even the front Desk workers are working with out plastic gloves. Isn't this a health violation? I won't be returning until I see some improvements in this area. read more

Went there Sunday donuts were great and kolaches were great as well bought the grandkids they had strawberry donut and chocolate the wife and I had the bear claw and the classic glaze,we visited because this location is owned by a ex reporter for wdsu and we wanted to support the locals.Everything was good and fresh including the coffee ,we will return. read more

Yes indeed, best apple fritter in town, crunchy, cinnamony, lots of apple hunks (not tiny pieces ). Swoon worthy! Glazed donuts are very tasty, not light like KK, but very tasty. Just wished I lived closer! read more

I'm originally from Alexandria where there are 4 locations, so I am very excited we have one in Metairie now. Kolaches and Do-Nuts were great. Just wish they still had the vanilla cappuccino and a drive-thru. Overall, quick and delicious breakfast! read more

I have a long history with Shipley's Donuts. I have eaten them many many times in the Mississippi Delta. I only like them hot! You can only get them at one place in Southeast Florida. I'm in northeast Florida. So I planned a trip to Metairie. About a week ahead of time I called the Metairie Store and asked when they had them " hot". I was told to be there no later than 10AM. So on a monday morning I prance in at 8AM. I order a dozen "hot" donuts.I get fresh but not hot. I ate 2 and left the rest for the maids at the motel. I GIVE UP!!!!! read more

We are new to New Orleans and our kids have been asking me everyday to do a tour of Nola donuts over the next month. Yesterday, was our first day for this sometimes after school treat (unless you count the obligatory visit to Cafe Du Monde, which was incredible). Shipley's was recommended by a local and was well worth the drive to Metairie from uptown. I went at around 2:15 which is important because most donut shops are pretty slim pickings by that time of day. The store racks were filled with all of the choices they offer (except glazed, which is probably what they are known for since they were sold out) and it was hard to choose. The sweet employee behind the counter was a delightful change to the otherwise irritated restaurant staff we have met so far in Nola. She made sure to carefully place the perfectly decorated bullseye and chocolate glazed donuts in separate bags for each of my three children, knowing full well that each child likes their OWN bag. I didn't even ask. She also carefully chose the best Kolaches (sausage and sausage/cheese) for them. As for the taste test? The Kolaches were a huge, unexpected hit! The boys loved the cheese and sausage and the girl preferred the plain. I heard from the server that the jalapeño and cheese and sausage is one of their best selling, but we didn't try it this time. The hard to please (when it comes to donuts) girl thought the chocolate glazed was soft and delicious, didn't taste stale or cooked in old oil like some places. The bullseyes were equally as yummy and the boys loved the candy corn on top. Also, the donuts were just the right size for a treat. Usually, I find donuts to be too large and filling. One star: product was delivered courteously and cheerfully Two stars : establishment was clean Three stars: the selection was plentiful and nicely displayed Four stars: the kids liked it and ate all of it. Only reason it's not five stars is because our minds were not blown to the moon and back. Yummy donuts, but not mind-blowing. I may come back later and give a fifth star if other places don't compare. Overall, pretty darn good! Give Shipley's and try! read more

Shipley's is my personal favorite place for donuts in Nola. The glazed donuts are hot 9/10 times and they are delicious! The chocolate covered donuts are my favorite. You must try the Boudin Kolach, it is warm and delicious! The staff is friendly and offer good recommendations. I have thoroughly enjoyed everything that I have tried there! read more

I grew up in Alexandria, La where we have quite a few Shipley's do-nuts there in such a small city. So this one isn't the first in Louisiana but it's definitely a welcomed addition to New Orleans. read more

Donuts were really good but the tables and floors were filthy and the people behind the counter were talking and on their phones- not too busy to clean up a bit. There was also one worker sitting at a table watching videos on her phone for like 45 minutes ignoring the fact that all the tables were dirty so I'm not sure what was going on with that...? read more

Why the kolache inconsistencies though? They were perfect before they changed them to smaller versions. The sausage was so much more flavorful before and now it tastes like almost nothing. This was my favorite place to get kolaches. :( read more