They were super helpful with my recent purchase of a ZX-14R…read more Big thank you to Carissa for all the help

Purchased a 2023 Kawasaki z650rs from Carissa Lightfield. This is the second bike I purchased…read morethrough del amo Orange county with my sales rep being Carissa anybody looking to buy a bike? She's knowledgeable, easy to deal with and is willing to help. I give her five stars across the board Freddy G

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Hands down the best bicycle shop in the OC area. Eric and Bryce were wonderful. They helped me make…read morea decision that I felt comfortable with and did not pressure me throughout the whole process. They gave me educational advices that were succinct and delivered in a very personable manner. I am very much a beginner to the world of road bicycles and even though I went for the Madone, I was not made to feel ashamed and they assisted me a non-condescending manner. I left the store with not only a new bicycle that I love, but a sharper mind and a newfound appreciation for the hobby of cycling. Once again, thank you to Eric and Bryce for taking all the time with me, even though it was bordering on closing hour. Throughout my extensive interaction with them, I can confidently say their goal was not to make a sale, but to equip me with the most informed decision. The purchase was big, but I made it with no regrets. I have been to many other establishments before coming here, and other bicycle shops NEED to learn from TREK Tustin!

I'd give ZERO stars if I could…read more Fair warning for anyone out there looking to order any products from the Racing Force parent company through this business, Chris Emery has basically disappeared off the face of the planet. He owes me ~$1800 in merchandise that I've already paid for. Initially, our transaction was good with Chris being very responsive. Once I ran into some production quality issues, he reassured me and kept me informed of what the next steps needed to be, but I always had to chase him, and it still dragged on for months to get a resolution. When it finally got to the point I needed to return all my merchandise to get the graphics redone entirely, I sent back all of the team jackets I ordered and then he went dark. No response via email, text, calls. I had all kinds of mutual contacts try to reach out, even Racing Force. Nothing. I had to get Racing Force corporate involved and managed to get my merchandise remade at a discount, but I still lost a fair amount of money and the original product I ordered.

From the owner: With over 20 years in the motorsports industry we have the knowledge to keep you safe and help you…read moreunderstand what you need and won't sell you anything you don't need. We want to be your first choice when it comes to purchasing your safety equipment to keep you on track and having fun.

THANK YOU CHRIS Since 2019 I've ALWAYS experienced excellent lightening speed service for my rusted…read moreold vintage beach cruiser even when the shop was packed full of higher profile wheeler$ they were already busy assisting so I had no doubt I'd receive help untangling the brake lines of a new fold up bike... However after walking several blocks to transport on a wagon I discovered the shop had moved to their new location and only Chris was there obviously busy working on several projects by himself... BUT he was kind enough to immediately interrupt himself to resolve the tangles AND adjust the alignment AND fill the tires without me even asking for the additional inconvenience. highly recommend this neighborhood shop where kindness and consideration is apparently their admirable culture. Much Love & BlesSINGs to the staff and extended families

This is such a great bike shop…read more the experience of settling on an E bike and as a cyclist was extremely knowledgeable and the team spent a lot of effort to get me exactly what I wanted and get me set up perfectly. After owning the bike for a year I had a battery problem which truly tests the store and this had nothing to do with the store, but a manufacturing defect which path not only helped get corrected quickly, but stood behind They got things done and were on the ball when the chips were down. The best way to measure companies often is when things aren't going right and these folks really Deliver the promise of Customer Care They care --- not only when you're purchasing something but long after you've had it on it and use it. And if you're buying a new bike with all the technology involved having a bike store that will stand behind their customers in their products they sell is more important than anything. thank you path bike team

One of the best service experiences at this location. Kevin the service advisor was extremely…read moreprofessional and same can be said for the rest of the team behind the scenes. The level of communication is impressive and I would highly recommend any Harley riders to experience the level of service provided here at Orange County Harley Davidson.

Everyone at this dealership is sincere, professional, and truly honest. They take the time to help…read moreyou find the right bike without being pushy or trying to sway your decision just to make a profit. I bought my dream bike from OCHD, and it was a great experience in every way. They gave me a fair price for my Sportster and genuinely helped me choose the bike that fit me best. I ended up with a Street Glide at a great price--and it felt right, especially since I'd been missing my Fat Boy so much. Long story short: trust their advice and leave behind the usual insecurities you might have at other dealerships. They're focused on building real relationships with their customers, not just closing a sale. Thanks, Mus and Gabe