Walked in looking for a reasonable ski set up for my 14 year old. Bootfitter Caley jumped in and…read morehooked us up, gave lots of helpful info. Awesome!

I went in looking for new ski boots and Keith helped me find the perfect pair. Caley was also in…read morethe boot area and these two made buying boots the most fun ever. I was super happy with how many options they carry, how Keith made me try a couple of pairs to find best fit, and his knowledge and help making a choice. I would suggest this place to anyone looking for ski gear. I only wish I knew of this place sooner!

I brought in a board I thought was headed for the trash after severe damage. They were able to fix…read moreit to my surprise! Saved my board and I've been back several times to grab snow gear. Excellent selection with very knowledgeable staff. An excellent shop that deserves high praise. Keep up the good work!! I'll be back many times.

Disappointing would be an understatement of this place. The "bros" working here seemed to be…read moreirritated that I came into the shop. Shopping for my my daughters first board and a new setup for myself to ride with her. They couldn't be bothered to get off their phones. Interesting business model. Their loss. I went down the street and spent $700 at the "other shop" and then another $250 on CCS. Support your local skate shop dies when you don't care about your customers and can't look up from a phone. I know they have "locals" attitude, but guess what. I'm actually the local. You're shop employees are just visiting.

I went there for renting skis to go to NorthStar…read more It was open from early and closes at 7pm, so I could pick up and drop off before going to skiing. I was there on Sunday and it had few customers, no wait time. I was in and out with 10 minutes. Everything was very quick and clear. Return was the same, very quick agian. No wait time. The price was much cheaper than at the resort and service was better.

Great service and friendly staff! Very helpful. We have rented from her for a couple years.read more

The older lady working there today (July 7th, at about 1:30pm) was extremely rude to my family.read more

I stopped by this store during the holidays with my family. I had a jacket that needed repairs. I…read morehad no expectations when I walked in, I walked out feeling like a valued customer. A lady named Alex was the absolute best helping me out. Alex hooked me up. She was so helpful and accommodating to me. The costumer service was above and beyond. I would highly recommend this store!

These guys saved my snowboarding day yesterday. I lost my binding baseplates sometime last year and…read morecouldn't use my board for the first time this year. Was almost ready to give up finding it in near by stores. Came to this one as a last resort and a guy Leo not only had them in a store, but installed it for free Thank you!

I walked in to this shop not knowing if my problems could be solved. Right away I was greeted by…read morethese wonderful ladies Tennyson and Anna. They immediately addressed my needs and hopped on fixing the board right away. No questions asked. Just ready to be of service. They went above and beyond my expectations and also suggested a store that could further help my needs. I was also unaware that my bindings were installed incorrectly and without furtherado, I got the help I needed from these two wonderful ladies. Their customer service was impeccable and nothing like I've had before. Thank you again Tennyson and Anna, you got me out of there in less than 15 minutes. Highly recommend going to this shop!

Local board shop! Great selection and lots of fun stuff in downtown Truckee. They sell out of board…read moresizes so be sure to hit the em up at the beginning and f the season.

I was doing some research on snow boards and gears for my son while vacationing in South Lake…read moreTahoe. After reading some great reviews, we decided to make a trip to Truckee to check them out. Taylor was in the shop. He immediately made us comfortable with his knowledge, listened to our questions and made thoughtful recommendations. We came to check out the board, we left with the full gears - board, boots, google, pants, and etc. Highly recommended. Look no more. This place is it.

I'm updating my review to 3 stars for Brandon and Brandon only. After some back and forth with both…read moreNorthstar and Heavenly, they were able to refund me once they found my receipt in the system. Brandon was very helpful and refreshingly kind over the phone and was able to process my refund for returning my gear a day early. I still don't think I'll be back after the experience I had but I'm just glad there's at least one person at this store who was happy to help me. Empathy goes a long way and hope the other employees can spend more training time with Brandon lol.

I had a great day snowboarding…read more Unfortunately 2 of the screws on separate bindings came off when I came off the lift at the top of the mountain. These screws are responsible for holding the bootstraps to the bindings. Thankfully I was able to find these screws after looking around in the snow and put them back in, but it could have been much worse if they came off while I was riding. I was explaining what happened at the end of the day to the return staff and was cut off mid-way with "yes I'm aware of how they work". No apology or acknowledgment. For $100+ / day I expected top notch service and attention to critical details. Rent at your own peril.