I wanted to express my appreciation for this Big O location. Anytime that I need the tires or the…read morebattery checked, which I purchased through them. Any visit I've had (we have been long-term customers because of their level of service and value) - I walk in the door, they take the information, take my car and when it's finished I check out and have always had a pleasant experience. Today I worked with Shawn Weber and I have had years of experience with Mike assisting me. Again, all of these visits to the store have gone quick and pleasant and professional. Today's services were battery and tires. A discount promotion was applied. I would have forgotten there was this (warranty/promotion I don't remember the name of the warranty/coverage) so I appreciated that they applied the discount without my needing to remind them. Always happy with them.

Historically, we've had good experiences with this store--but that has completely changed. The…read moretires we purchased and had installed here just one year ago are now being labeled as "so worn out in the front" that they supposedly need to be replaced. After only one year. I have never in my life had to replace tires annually. To make matters worse, we also purchased the warranty and were told it wouldn't cover anything in this situation. What is the point of a warranty if it offers zero protection? Extremely disappointing experience and a total lack of accountability. I would not recommend getting tires or services from this shop.

This is the best tire store I have ever used! Always top off my tires quickly when I go there with…read moreno appointment, and they rotate tires for free (even though my tires are OEM and not purchased from Schwab). Prices for new tires have always been low too. Staff are courteous and provide clear explanations too - no upselling.

Never again !! came in with a nail in my tire and because I didn't have an appointment they took…read more3 hours to get to it so I gave them another chance and needed some front end work and 4 new tires so I came in and made an appointment a week before I was going to come in so they could order parts and offered to pay up front for the parts they said no just be here in a week first thing so they can get me in and out I got here around 9am they never ordered the parts or the tires and didn't have me on the appointment schedule I came in at 5:30 pm to check on it and they told me no problem by 6pm I've been waiting 1 and a half hours its now 7pm my truck is on the lift and no one has touched in an hour and no one is talking to me I've spent a ton of money here over the last 10 years..........never again never !!!!

I had concerns with how my car was driving after having them replace the tires and brought my car…read moreback in when they opened the next day. Instead of dismissing my concerns, they took the time to inspect the car and re-balance the wheels and did a thorough job and were super friendly and helpful!

Although Discount owns Tire Rack, they are completely disjointed when it comes to online orders,…read morepopulating the customer account, and installing the tires. Huge disconnect as the systems don't integrate together and it took nearly 35 minutes to physically track down the tires in the shop, to then populate the tires into our profile and the. Get work started. Once that all finally got resolved the tires weee installed in u set an hour which is acceptable. This place is managed and operated by a total bro-crew. Don't mind people enjoying their time at work but when you've got customers standing in front of you, please make them the priority - the n you can go back to bro-ing out.

I give them 2 stars because the oil change was good. Other than that nope. NONE of the employees I…read moreworked with are employed there anymore. They told me if I got x, y and z my car would be fixed. No more noise from the back end. Didn't even notice I got a battery $427, and instead of just 2 brake pads I now had 2 new rotors as well (originals fine) extra $235, an alignment at $130. When it started making the exact same noise I went back. Was told it's cold so wait till summer and for parts to break in. Went again same answer. NO record of discussions. Last time manager said They discounted the bill so it's like I never paid for the extras? I paid thousands for fix something that wasn't fixed. He blew me off. Then tells me oh it is actually this that's wrong not really what you paid to fix. Showed me on a paper in a notes area where other fixes were discussed when it absolutely wasn't. The main person I dealt with was fired. No tmi, had a good convo about life events I was going through that had affected my brain. In any case, $3000 some odd later, the manager blew me off. Wouldn't listen. No proof bc all employees were fired since then. They didn't document anything discussed at any appointment. Just what they "should be " for the businesses wallet. Literally said he has a business to run and doesn't have time for this and walked away! He was demeaning, condescending, rude, unprofessional, and what those employees did was reckless and he treated me as though he knew better because I'm just a woman. I'm not kidding, I felt like I was thrown back in the 1950s.. I wanted my money back to go elsewhere to get it fixed properly or they fix it properly for free. Nope. He laughed. His way was the truth. What's on paper. Truth. Undocumented truth, doesn't exist so it never happened. That's it. I signed not even seeing this extra stuff. I was under duress due to what I cannot mention here. Whatever you do, if you need any big repairs, don't go here. There are a lot more reviews like mine elsewhere. If you want a basic oil change, you're fine. Update: I forgot to add that that new battery got? It died last night and had to get a jumpstart in a parking lot at 9 o'clock at night. Other batters last me at LEAST 5-6 years, this one just a little over a year! Now I'm nervous to go out and I'm too scared to go back to the business. I can't afford to take it somewhere else to have it tested, and God forbid replaced.

My daughter took her car to the first location to have her car looked at and after their running a…read moretest came back with a valve, $600. She has them repair, leaves, the car is still having the same issue. Takes it back and replaced with ford part and said no other issue. Leaves and same issue. She takes it to one of their other location just to see if better. The other runs diagnostics and comes back with $6,000 bill?? she calls the first location and they tell her they talked to the second location and now it's $1,500?! This experiance does not make you feel that you can trust this place. Now she's $600 out of money she doesn't have with a lot of dishonesty !

Very unhappy with the communication, service and product. It took them four months to put an engine…read morein my truck when they went to put my engine in their engine did not work. They wanted to charge me an extra $2600 for another engine they did work without acknowledging to let me know that these would be extra charges, communication was very poor the day I had got my truck back found hoses to not be connected. Battery was not mounted check engine light came on in this with 55 miles.

This repair place is amazing. We have been bringing our cars here for about 20 years, and they…read morenever disappoint. Fair prices, quick service, friendly staff, accurate repairs. We won't go anywhere else!

Called to get a price on new spark plugs and coils. They quoted $800 and called back three minutes…read morelater and said, oh, I am sorry I did not realize that this vehicle was a V8 so it will be $1200. 8 hours later I had to call and ask if my truck was done. He said, well one of the spark plugs was cracked so we have to get a new one. picked up the truck and less then a day later the check engine light comes back on. Brought it back in and they said well "we figured it might be the coil packs." WHAT you are telling me for $1200 you replaced the spark plus and NOT the coil packs...interesting. Said, well can hook it up to the reader on Monday and see what the problem is...the problem was that the spark plugs needed changed along with the coil packs. Will NEVER recommend and will NEVER go back. Lack of customer service and experience. If you don't know how to fix a vehicle you should just say so!

Firestone in Castle Rock always does an excellent job with our cars. I needed an oil change, and…read moreAnthony got me scheduled, in and out, fast with everything taken care of perfectly. Highly recommended!

I've had my two cars serviced here for the last five years and have been treated fairly. Service…read morecompleted in reasonable time and the coupons are very appreciated.

Leaving one star because I requested an appointment online and received an email stating, "We'll…read moreget back to you within 30 minutes about the status of your request." I submitted my request at 11 AM and never heard back, so I called around 2 PM. That's when I was told they wouldn't take my car because it "didn't align with their schedule," since I couldn't bring it in before 5 PM. When submitting the request online, I was asked to select a timeframe that worked best for me, and I chose between 5-6 PM--only to be told afterward that this was too late. If that timeframe isn't actually available, it shouldn't be an option on the request form.

Horrible experience! Horrible customer experience via the manager Tim. My young daughter's car was…read morerunning hot, so we took it into Tim at Goodyear/Nebraska land Tire/Colorado land Tire . They said it was the thermostat which we had suspected, paid them to replace it and they sent us on our way. The day after we had gotten the car back, it overheated on my daughter. We took it back and they said that it must've been a faulty thermostat and said they replaced it again and sent us on our way the second time. Again, it overheated. Took the vehicle into another shop and they confirmed a bad thermostat after we had already paid to have it replaced by Tim and gave him the vehicle 3 times to fix it. Tim then proceeded to tell us it wasn't the thermostat after all, we needed the water pump replaced. This is a newer Ford Explorer, not hard to diagnose, yet they somehow missed the "correct" diagnosis the few times. Bad mouthed the other shop. Tim also needs to understand that customers in his shop can overhear him cussing and badmouthing customers when he is on the phone. Will be contacting Better Business Bureau, but hoping to save others from this frustration and loss of money.

Purchased tires a while back... great prices at the time. And they included free tire rotations…read morefor life of the tires. Been in a couple of times now for that and must say manager and team have been very professional and clearly customer oriented. Very nice waiting area too!

While traveling from MT to NM, I had the misfortune of losing a trailer tire. However, I did have…read morethe good fortune of losing the tire near Fox Ridge Trailer Repair. Dale recommended a dependable tow company, and worked hard to find a solution to get me safely back on the road again quickly. The crew at Fox Ridge was able to replace the broken hub and perform maintenance on the remaining hubs and get me on the road in 2 hours. I don't recommend losing a tire on your trailer, but if you do, call Fox Ridge. You'll be in great hands.

I first used Fox Ridge Trailer 29 years ago to add trailer wiring to a pick up. They've since…read morerewired two trailers, fixed a new trailer so it pulled much better, and today modified my utility trailer to carry a motorcycle. Each job was done expertly, quickly, and at a reasonable price.

Wow, start to finish this is an amazing shop. They treated me better than the dealership (who…read morecharges three times more)!!! I watched them properly torque my lug nuts and test drive figure eights, then lug nuts check again. They asked. If I wanted text updates. I said yes. They texted in the shop, almost done, when the headlights were redone. Then when it went for tires I knew everything that was going on. I super highly recommend and appreciate this place!!!

I have never dealt with a customer service/technical support person as I did today, performed by…read moreDillion, while having the oil changed. The car is a VW 2023 and the dealer quoted over $120 and the Jiffy Lube told me that since it is a VW, I can only use their very best synthetic oil and would be approximately $140. Went to Walmart auto the following day and was helped by a gentleman named "Buster" I may be wrong about the name. Dark haired fellow and got me scheduled for an appointment and explained clearly and completely that I could use Walmart's synthetic and would be $58. The young man "Dillion" was the tech with the oil change. Big, bright and friendly smile and I was immediately put to ease with Dillion's obvious knowledge and expertise. He was simply Great!! From greeting me, to the service and through the payment step. Awesome and seamless, bravo to you Dillion and you are doing an excellent job!!!!!