I have placed orders with SMC over the years and it's always a breeze to use either the website or talk to a salesperson (Greg especially has a plethora of knowledge regarding all things old school Porsche). I appreciate the companies willingness to manufacture hard-to-find OEM parts that are either no longer made or are exponentially expensive to find rare versions of. SMC offers a variety of shipping options so in the past when I needed something overnighted I was able to place my order one day and receive the next without issue. I once had a highly anticipated part I'd ordered and was informed within the day that this was on backorder and there would be a delay of about a week. This was fine as I knew it could not be purchased anywhere else in the US and so I was just glad SMC promptly made me aware of the delay so I could decide if I wanted to wait for the part. I am a pleased customer and will continue to support this company going forward. read more

Their business platform is web based claiming the have available auto parts and offering multiple shipping options. However, their actual specialty is collecting payment for products and shipping cost while knowing they don't actually inventory the item. The most cleaver is offering overnight shipping at 100 dollars or more on items they don't even have. Twice I've fallen for this and it's truthfully Borderline Genius. I understand California business practice allow and celebrate this behavior. Unfortunately us adults who live in States with morals, standards, backbone, and values should refrain from sharing your dollars with these kids. Maybe they skipped doing inventory because they're busy throwing rocks at the border patrol. read more

I ordered a tool kit for my Porsche restoration and received it right on schedule. Since I'm still new to restoration work, I was a bit unsure about the installation process, but the team at Sierra Madre Collection really went above and beyond. Their customer service provided a detailed video tutorial and even took the time to walk me through the installation step by step over the phone. That kind of support made everything much easier and gave me the confidence to finish the job properly. I'm currently working on a few restoration projects, and SMC has become my go to source. read more

3/17 I purchased a bundle deal listed on their website. $7200 minus a 10% coupon for exhaust, intake, and tuner. Sierra madre did not want to stand behind their listing asking me to pay an additional 2800 if I wanted it because they "miss labeled" the listing and or they didn't not want to apply the coupon they sent me. I am now getting a lower optioned exhaust, no intake and no tuner for the same price. Customer service is definitely not their main focus, while trying to sort it all out owner said "It's a mistake but we'll take care of you" sending me lower quality and less product for the same price isn't taking care of me. Overall Customer service team is pretty rough, didn't take the time to call me to figure things out but instead continued to send me request for additional pay. Id give a lower rating if I could Dealing with issues, customer service and honesty is definitely not their strong suit. I'm a frequent flyer at Pelican, ECS,FCP, Black Forest and tried to branch out to a new company, Sierra madre... a mistake and lesson that I want other folks to try to avoid. read more

Sierra Madre Collection - Advertised price for the bundle kit, exhaust, intake, Tuner - Auto Parts & Supplies Near Me - Los Angeles, California

This was a great open house gathering event for the Porsche enthusiasts once every year. There were many beautiful Porsches from all models and all generations. Primarily, this event is focused on classics but all years and models are welcome. SMC is one of the premier Porsche OE and after market parts solutions, and they also have spaces for rent for your classics. When you are online or in the area, check them out! read more

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This is possibly the most unprofessional business I've ever dealt with. Ordered two basic parts for my car, which both were shown as "available" on their website. The system said they would actually be available in 3-5 business days. After 10+ business days one of the parts was still shown as not ready for pickup online. I gave them a call and they said that both can be picked up and ready. I drove there just to be told that only one of the parts (ironically, the one that was shown as ready for pickup online) was nowhere to be found in their warehouse. These people have no respect for their customers' time. I recommend to avoid at all costs and look elsewhere. read more

I ordered a convertible top for my Porsche 356 replica. I received a box full of a wide variety of nuts, bolts and brackets, but no instruction manual. I emailed them and asked for one. They told me, "We don't have those." It took me 23 minutes online to find the manual. This is some of the worst customer service I have ever seen, and their parts are not exactly cheap. read more

Terrible. Don't buy from these people. They are constantly out of EVERYTHING they sell while the website says that it's good in stock. By the time they did fulfill a part that comes in pairs, they were different shades for my very expensive classic Porsche. They don't care. read more

Needed a new shifter for my 993 Carrera S , called and Jenna was super helpful, found me the rite part (these S ones are hard to find) and sent me pics of it to confirm, gave me a great deal and i literally had it in my hand 2 days later after shipping. Thanks guys, will do business again. read more

Sierra Madre Collection - Auto Parts & Supplies Near Me - Los Angeles, California

I have ordered several Porsche parts (emblems, etc.) from Sierra Madre in the past & I've been pretty pleased. The parts were shipped quickly & the quality was good. The only reason I took off 1 star is because the sales rep was supposed to get back to me regarding a PCA grill badge question which was not clearly explained on their website, but I never got a return call or email reply so I'm just going to hold off on that one. read more

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My experience with SMC has been great and professional. Part of the SMC customer support team is Rona. She has been very helpful in working on a complex order for me on refinishing my Fuchs wheels. A+ Service and support. Thanks all at SMC! Kerry read more

I am beyond desperate to resolve what i think is the most ridiculous situation With SMC. Placed an order 2/24 for a body panel. Although website says its in stock! it wasn't. It is now JULY/6/24 and no part. I have made maybe 10 inquiries and every time i have been lied that the part would take a few days! Its been 5 months. Still no part. I don't know what to do at this point. read more

I hope someday their customer service can change my mind. I went to SMC on Saturday 2/22 with my wife. I went there with the intention of purchasing 4 aftermarket Fuchs wheels. I think Greg was the person who was helping us, he was just "ok" (didn't seem like he wanted to be there) didn't seem too knowledgeable about the wheels. At that point, another customer came in and in the middle of helping us asked if he could help this other customer. Sure, no problem. However, after 20 minuted I had to interrupt and ask a few additional questions (we were there first). "Greg" did not seem like he wanted to help us or perhaps thought we were just "window shopping". My wife wanted to purchase several shirts, books, and gift certificates as gifts for friends and I was going to purchase 4 Fuchs. I was prepared to spend whatever to support a local business. I like their building, I would like to think they have a good selection of products, I just didn't like the lack of knowledge and the way we were pushed to the side. Oh Well, Back to ordering online from other vendors. Ended up purchasing (4) 7J x15 '73 date coded Fusch wheels from a seller on one of those "craistlist" like sites. They were not cheep!!! read more

I ordered a part from SMC and when I received it it was a very cheap quality part probably from China. The quality is beyond unacceptable for any car let alone a classic Porsche. I asked them to return it after I explained why it didn't work. No problem they said. So I pay for shipping and send it back. Once they receive it they tell me that they won't return it. After going back and forth for days they finally gave me a partial refund. I regret purchasing from them. Only if I knew how they are and how bad of a quality they sell. I've heard a lot of things from people but I didn't take it seriously. Now I know. If I can rate customer service F-, quality of product F-, communication F-. Don't answer for days and when they finally do they will go back on their word. I lost money on this transaction badly but moreover the experience I got from them was one of the worst read more

They did not ship my parts over night that I paid for and then after I finally contacted them they didn't even have parts in stock. I gave them a 1 star but changed it to 3 because they did refund the overnight shipping. Still waiting on parts I ordered last week (next day). I was told he shipped Tuesday but didn't get shipped until today Wed. 5 days after I paid overnight....If you need something quickly might look elsewhere read more

This place is a total scam. I've called and spoke with George because I needed to buy a new hood crest for my Porsche. He told me that the piece was in stock and the price was between $50 and $60. I said ok let's go ahead and place the order so I can stop by tomorrow and get it. I placed the order and hung up. I got the email receipt with a $120 charge on my card. The next day I call and spoke always with George. This man is like the pope, to get an hold of him you really got to call like 10 times thought out the day and leave him 10 VM and hoping that he miraculously he calls you back. He put up the excuse that my car is an older model so the piece is more expensive because more difficult to get. I said ok, even if you could check and tell me that from the beginning, I'm gonna go ahead and still buy it. Is the piece available i asked? are you sure George? yes yes come down anytime. Next day i go all the way to Pasadena ( i live in the west side of LA) to find out that the piece is not there. They don't have it!! At this point i'm pissed. Of course forget about disturbing Mr. George who is not there and he's not answering the phone. But they told me that George is a veteran at that company and there is no one better man than him to talk to. Perfect! great! They guy that worked there at the picking up area gave me a different piece and told me if you like you can get this one pretty similar instead of waiting 3 weeks for the other one to be shipped. I forgot to mention that in all this i was promised by George a 10% discount because i was been referred by a friend. Well guys, I've never struggled so hard and long to have that 10% back. I must to have called and left VM for over 3 weeks after that finally i got back my 10%. IF i need any part for my car for the future i will go somewhere else for sure. They didn't even provide me with the 2 little screws that hold in place the piece under the hood. They told me it's 1$ a piece. After all this trouble not even 2 screws they gave me!! I went to another place where not only they gave me the 2 crews for free but they also helped me to fix the part on my car. read more

Sierra Madre Collection is a great Porsche parts supplier that covers all models from the 356 through all 911 variants and 914's. The website is a great start for your parts hunting but I always like to stop by and put my hands on the parts especially the finish stuff before I make a purchase. New OEM, reproduction and original used parts available and the selection covers most everything your car could need. Very knowledgeable and friendly folks to deal with. It's like a toy store for all of your Porsche restoration and maintenance needs! read more

Need some help putting some love into your 914 six,912 or 911? This is a great resource locally to Pasadena although I believe they've moved to Eagle Rock. Always very helpful and accurate! read more

I am updating my previous poor rating to GOOD as the Customer Service Manager, Jessica, after seeing this review, called me and said that they had erred in not providing me credit as previously requested and apologized for any inconvenience. She sent me a return FEDEX label to return the case and issued me a full refund for the case. She also said she would followup with Hunter to determine how this occurred. I am happy that Jessica resolved the issue but it should not have had to take me so much effort albeit I will now continue to be a customer of Sierra Madre Collection. ************************************************************* PREVIOUS REVIEW No return for you'!! I have been dealing with Sierra Madre for years and have been satisfied in the past but my recent experience was appalling and should be fair warning to all buyers! The purchase I made from their "on line swap meet" on 10 March, for my 356, included 2 carpet trim pieces and a 356 "replica tool bag". Unfortunately the black dye on the tool bag had bled onto the white interior of the bag and left it with black blotches on the interior lining which made it ascetically unacceptable. I called Sierra Madre the day I received my order and spoke to Hunter Johnson who said that it stated that it was a "scratch & dent" sale and therefore they could not do a price reduction, refund or replacement. After I reviewed the documentation regarding the "swap meet sale", and found nothing stating it was a "scratch & dent" sale, I forwarded that documentation along with the pictures of the tool bag with damage to Hunter for his review and edification. Hunter called me back and said that he received my email with the attachments described above but unfortunately, they were unable to provide me a refund as he was told by his superiors that it stated in the notification email to all its customers regarding the upcoming auction, that "all sales were final". I responded that this too was not true and sent him a "screenshot" of subject email validating that it did not in fact state "all sales were final". Once again Hunter went to his superior with the new information but once again my request to return and receive a refund was denied. It is difficult for me to understand why Sierra Madre is being so contumacious over a $40 product to a long and loyal past customer like myself. It surely doesn't foster good will and it's absolutely not fair. If Sierra Madre thinks that I will surrender on the issue and just go away, I can assure them that as a retired senior military officer seasoned in combat, I don't surrender and this battle has just begun and will be costly to them in future sales as I will disseminate my concerns to all my Porsche Club collogues via emails and internet postings. Colonel JDV, US Army (ret) read more

Excellent customer service and communication, high quality parts, highly recommended.

My go to place for Porsche parts & accessories. I found the perfect gift for my 911 lover. Got the best advice & service from Greg.

Our experience with this company has been a very personal and so very professional!! Part of their team is a lovely lady Jessica Andrade "customer support supervisor" she has been a very genuinely kind employee who wants their customers happy and also to return to do future business. CHECK SIERRA MADRE COLLECTION OUT!!!! God Bless, Anthony and Lori read more

We are a Classic Car restoration Shop in Northern Ca and we purchased a carpet kit from Sierra Madre in Dec 2015- In February we attempted to install this kit and nothing I mean NOTHING made sense. Called and asked for directions...... they tell us we don't give out directions--- our upholstery guy could not figure it out either. NOW Sierra Madre does not want to give us our money back- only a store credit!!! WE WARN YOU TO BE CAREFUL OF THIS COMPANY....... THEY DO NOT STAND BEHIND THEIR PRODUCTS OR CUSTOMERS. NOT SOMEONE I WANT TO DO BUSINESS WITH AGAIN......... BEWARE......... THESE GUYS ARE A RIP OFF TOTALLY.......... read more

Sierra Madre is the best for vintage Porsche parts. Deep selection, competitive prices and great service. They sell parts you just can not find elsewhere. read more

I have been ordering Online for over 3 years, and I would say Sierra Madre Collection should be your go-to-first site for early Porsche model restoration parts. They will often offer "Genuine Porsche" parts; however, their Reproductions of NLA parts are very high quality. I have ordered electrical, interior, mechanical, body parts over the years for my 1968 911T targa and have been completely satisfied. The prices are always "competitive". I have needed to call or Chat several times, and their Customer Service is very quick, friendly, and responsive. read more

I've been restoring old Porsches as a hobby for 25 years and have been a SMC customer for quite some time. I don't usually write reviews however I wanted to share a wonderful customer service experience I had recently with SMC. I purchased a set of turn signals for my 911 2 years ago and had finally gotten around to installing them recently. When I went to install them I found that the units were broken. I didn't expect to be able to return the units as it was over 2-years old however when I inquired about ordering replacement units, the good folks at SMC offered to refund me for the old units towards a new set. Now that's great service as they certainly didn't have to take them back nor was I expecting them to. Thanks SMC, I'm a customer for life! read more

I don't recommend using this company for parts. They do bad business and have poor service. Vintage Speedster was more knowledgeable and timely. Stay clear of Sierra Madre unless you want to get robbed. read more