My dentist retired and I was stressed out trying to find another I could trust. Well... AZ Family…read moreDental is my new dentist or should I say TEAM and I could not be happier. They know I am a wimp with pain and handle me with kid gloves. Procedures to cleanings... they remove the anxiety and execute perfectly.

I went in for a filling today and Alexis and Dr. A were amazing! They worked like a well oiled…read moremachine and got my filling done quickly! Everyone is so nice at this office!

Tony is the best dentist there is! He takes such good care of all his patients and the staff that…read morehe has working in his office is beyond amazing. They have become like family and I recommend this office to everyone I know.

I was initially impressed by Dr. Rao's genial chairside manner and accepted the somewhat seedy…read morelocation and thrift store decor as a sign of a "discount" pricing policy. The price was actually average but the dental work and followup were extremely problematic. The following is my email regarding the problems following my temporary crowns. I later discovered the website email address was not operational. Message to Dr. Rao, I left a message this morning (Saturday October 21) regarding my discomfort and problem with my temporary crowns. I assumed you would have an emergency number to reach you even though your office is closed. (It's very unusual for a medical/dental professional to have no after hours contact information). I had my temporary crowns done on October 11 and paid for them and the permanent crowns in advance as you requested. This has not been my usual payment experience. I returned on October 18 to have the temporary crowns smoothed as my tongue was irritated and had developed ulcers from the rough texture. Your assistant did most of the work. I started to explain to you how my bite was now off and my mouth felt out of alignment. You didn't appear to be concerned and no effort was made to rectify this situation. Observing my bite, it's apparent that the temporary crowns on the lower right side are higher, wider and unevenly matched to the bottom teeth on the left side. I have researched and discovered that temporary crowns should be adjusted so that the patient's bite is comfortable or if necessary, redone. I haven't been able to eat solid food for the past 10 days and my tongue is still irritated by the rough texture of the crowns. I'm very concerned that my permanent crowns will also be a poor fit. I need to have the temporary crowns adjusted to be the same height and similar width as the teeth on the other side of my mouth so that I am able to chew comfortably. I am unable to chew properly on the left side since I am missing a top tooth. My permanent crowns appointment isn't till November 8. I would appreciate having this dental problem corrected as soon as possible. Dr. Rao responded on Monday to the phone message I left on Saturday concerning my distress. He was apologetic and had me return again for another adjustment. He works on several patients at the same time and at one point needed to be reminded what we were working on. The permanent crowns were finally applied and the numbing needle was incredibly painful. My lips were horribly swollen for days as the extreme numbing lasted for hours and made me unaware that I was chewing on my lips, when eating. Finally the crowns were done and I was able to chew comfortably. The next problem was reimbursement from my Medicare insurance. Dr. Rao had said initially that as a courtesy he would fill out the paperwork. He sent a pre-approval but neglected to follow up with a completed and signed itemized bill. It's been almost 3 months and after hours of conversations with United Healthcare, I received a statement showing a $1000 reimbursement allowed. The paperwork included a signature required by the dentist and his filling out a form. I emailed the paperwork to his office and I spoke with his office representative Anna, who advised me not to pursue the payment because that would delay my getting reimbursement (?) She advised me to wait a few more weeks and said Dr. Rao was informed about this situation. I've had a lot of dental work done by different dentists over the years but this has been an unusually frustrating experience.

Everything was great. Clean and comfortable with the staff dentist was very professional and caringread more

Had planned a new consult exam a week or two in advance to get called the week of the appointment…read moreto request to change the appointment time, a take it or leave it offer.

Great they care about you and your teeth highly recommend. They've got the cleanest office ever and…read morethe staff is so friendly they make you feel comfortable

Everything very nice. Nice office nice personal they work with you. Very calming and restful ogficeread more

Wowwww! What a great office! Dr Duong is such an amazing and knowledgeable dentist, staff is…read moreamazing and so sweet! Front office girl knows her insurance and welcomes you with a smile! I recommend everyone to this office!

The front desk girls are not professional. Not sure who they hired because they do not compare to…read morethe last girls that worked the front office. The skinny girl all she says is " I got CHU" and the other girl is super nosy. The dentist is amazing but I'm not sure if I feel comfortable recommending people here anymore due to the professionalism in the front.

Had to reschedule multiple times because I worked so much but they were able to work with me and…read morethe process was easy. Front desk was wonderful and the DR as well the one who assisted him was also great -very friendly. One thing I would add is Christina seemed abit under the weather, health over anything but I appreciate her doing her best despite the fact. Get well soon. -J

I needed to get new dentures. From my first phone call to all my visits the staff were very…read morefriendly and concerned about my needs. The doctor was very meticulous in the whole procedure. Even when it came to my appointments I never waited very long. I absolutely recommend this office. Very grateful for the service I received. Hank L.

Website boats being open 7 days a week and extended hours until 9pm. It's not…read more When I finally got ahold of someone to schedule an appointment, she got irritated with me for asking for something after 3pm. Update your hours and don't advertise something you don't provide.

I found myself in need of quick dental work and this office truly came through for me. I'd say this…read moreis a small but mighty team. The dentist himself is efficient and straight to the point, the dental assistant is a sweetheart and goes out of her way to build rapport. The girls up front have been SO nice, informative and just overall comforting during each of my visits.

They are completely unorganized and unprepared to start the day. I waited an hour in the waiting…read moreroom, only to be taken to a room to get my teeth cleaned. I was in for an extraction. No one knew what was going on. Horrible.

All West Family Dentistry makes going to the dentist as comfortable as can be. Everybody on their…read morestaff is very professional and compassionate. They always give clear explanations as to what to expect, and are very considerate and gentle in their treatment. I totally trust the dentists there. I just had my regular deep cleaning there this morning, and Sarah did an exceptional job at making the experience as smooth as possible. The front staff are also very friendly. They are clear in explaining the copays and costs. And I have to give Heather a big shout out for her choice in waiting room music! All West is definitely my favorite dental practice

Office is organized and friendly. Paige is the best hygenist, and Dr. Call very good! My insurance…read morechanged, but I won't go anywhere else! Yes, they are that good!

They definitely took care of me for the entire time i had braces and they were all smiles and good…read moreconversations during every appointment.

the Dunn family has taken great care of our son. He just finished with his last set of braces and…read morethey have been working along side us through the entire experience. The office staff has always been very nice and helpful as well!! Thank you Dunn family!