We purchased a vehicle from SEMS two years ago. I can honestly say the absolute best car buying…read moreexperience ever. The moment we drove onto the lot there were no salesmen ready to pounce. In the two years since we've had the car there have been a few items that have come up and Derek, Eric and the incredible service team have been right there for us. I would never think of buying a car anywhere else!! Thanks to all

We purchased a 2003 Chevy SSR last week. Derek, the owner and Eric, the GM were friendly,…read moreknowledgeable and proactive. They truly care about their customers. Trustworthy and professional. We took the car in for inspection and found that the compressor and condenser for the A/C failed. Emailed Eric immediately. He got back to us right away, told my husband they would order the compressor/condenser and replace it. Parts should be in next week. How many dealerships, wholesalers, would stand behind their reputation? This is the only one we know of. Would absolutely go back and purchase another vehicle. Highly recommend. Thank you Derek and Eric for being honest and not the typical "car salesman" mentality. Great customer service!!! Trustworthy, no hassle.

I've bought one SUV here, and the overall experience was just fine. I'm in and out under ninety…read moreminutes. No complaints. I had a car I was trading in, and the deal really worked out in my favor. Quick Lane service center is also top shelf too! Literally, quick service, no nonsense, and in and out. The thing is, I've seen folks just show up for an inspection sticker or oil change without a booking/reservation, and get shooed away because the place is booked and busy. Folks... if you book in advance it is easy peasy. Great service. Clean waiting area and bathroom. Plenty of coffee and water. Very nice and friendly staff. No negatives whatsoever. HWP 18NOV2025

Went in for an oil change. When did an oil change get to be over $100 for a basic f150. That aside…read more Pleasant and helpful. Took a bit longer than promised, but still ok. Although what seems like a minor error, might really expose a bit of a scam. I got the report back after the service. Has a huge amount of items they are supposed to check. They listed "mechanic inspected and recommends replacing the cabin air filter" ..ok seems reasonable..until you realize that model of truck does NOT have a cabin air filter! So are they idiots or scammed? Recommended something that does not exist? This shines a light on the question, if they didn't check this phantom part, what else did they not inspect? Makes me wonder if they just change the oil and just check off the check list randomly. So much for earning the value of a $100+ LOF. Yes it seems minor, but what else are they skimping on? Do better. Car dealers have a bad reputation. Service like this supports the stereotype.

We bought a car in september and after maybe six weeeks bald tires later the car seemed fine nine…read moremonths later transmission is dead if you find this familiar call the better business bureau alsothe dealer replaced bald tires but the transmission going in less nine months no relief.

This is our 2nd car in 3 months we have bought from Furnace Brook. Unfortunately my daughter was…read morerear ended and her car was totaled so back we came. This time around has been just as easy as the 1st time. I highly recommend this dealership for anyone looking to get a used vehicle.

purchased the car two months ago paid all the fees and taxes and they have not register or paid the…read moresales tax to com of ma and refuse to register the car with m,r v. DOnot deal with avon under any conditions very unprofessional and seedy operation

Robert Resende is by far the worst salesman I have ever worked with. Bought a car from him was…read morepromised the car on a certain day which never happened, he promised to reimburse me for my rental for the extra days which never happened. Not even 24 hours after receiving the car it breaks down, he tells me to bring it in Monday, then proceeds to tell me to bring it to the mechanic myself because he's busy. This is my second time buying s car from this joke of a place. Lesson learned. Don't do business here!!!

AmazIng experience he was friendly and very welcoming and respectful to my parents and I. He Helped…read moreme pick the right car and test drive it 2x. I would recommend and buy another car from there. Awesome deal on the car too ! I have yet to find a car with the low mile and price I am extremely happy with it. I got an Audi Q5 used from 2013 looks like new, people think it's a newer car. The miles are so low it hard to believe and I have driven the car to New York and 60 mile a day for work. No problems at all. Great to find a genuine good dealership overall satisfied customer !

Upstanding dealership would suggest this to anyone looking for an affordable price. A car that is…read morereliable and when your dealing with Ron tell him Jonathan sent you because Ron is a absolutely great and is willing to find exactly what your looking for at a great price!

If I could rate 0, I would. Leading up to the purchase, everybody was nice. Once I sent over my…read morepayment, it is like a light switched. The day after I received my car the front plate fell off and was lost. I park in a garage and I work on a military base so it was not stolen. But that is what the dealership is claiming. I called around 8 times and was always told that I will be called right back, never happened! Until today 5 days later, John Monteiro, a sales manager called me back. He was so hostile and rude and refused to make this right. I could hardly get a word in he was a nightmare to talk to until he hung up on me. It is obvious that the front plate was not properly secured as it fell off, I just want Copeland of Brockton to make this right. I was even pulled over on Thursday of last week by a State trooper and given a warning for not having a front plate. This is not fair and all I want is for Copeland to make this right. I spent over $20,000, this is a small ask.

Scheduled an appointment online to test drive a couple vehicles, upon arrival no one was aware of…read morethe appointment at all. The salesman took over during the test drive after I stalled a manual GR86 on an incline a few times, the salesman proceeded to burn the clutch to death because he was way over-revving the engine while shifting and moving from a stop. Like it was so bad you could smell the clutch burning and people walking on the street were looking over, it was very hard to watch. After getting back to the store the salesman then blamed me and basically told me to leave, would not even talk financials about the car or let me see any other vehicles. Trevor Hoffman, young kid very unfriendly and unprofessional. Car was gold certified but has audible rattling noise while driving, and a ridiculously loud modified exhaust. Would not trust a saleperson here or their service team if that car was deemed certified in its condition.

This place is deceiving and will manipulate you and make you feel comfortable and then act shocked…read morewhen the car you want to buy doesn't pas inspection!! My mom originally came to CarBidz alone and checked out some cars until she found one she loved so I returned with her since it's a 45 minute drive we want to make sure she liked what she saw online before I tagged along to make sure she was taken advantage of. Well I'm glad I came because she was looking at a 2010 Mazda with 121,000 which apparently will pass inspection if you take it to a shop the owner knows!! Well I asked to take it to a local shop which uses Massachusetts equipment and charges the same price as every legit place does unlike Paul McDermott who suggested we pay a shop he knows $20 bucks and it will totally pass. Well I took it to O'Brien car care who did not pass it and suggested not to buy it because there was so many hidden problems like someone had cleared the check engine light but never fixed the problem and yes you can read that. Bobby at O'Brien car care said he would not buy it because all the problems and the smoke filled cabin air filter with a air freshener someone had stuffed in there to mask the smell. I returned to CarBidz and Paul acted as if he had never heard of the codes and has never seen something pass in the last 35 years and was shocked and just laughed in my face about me paying $55 dollars because now he can fix it on his own and he doesn't have to pay the fees. This guy is a crook and he knows it and is out for the quick buck and didn't care they my 67 year old mom was gonna buy a car that was gonna fail inspection who has COPD but a car with old smoke but hidden... you have been warned.

Great customer service. Paul is very communicative and didn't make any attempt to pressure or…read moreconvince me into a sale. Cars seem to be good quality and at good prices. I'll be looking here next time I'm in the market for a used car.