Literally the worst customer portal/online interface in human history. Why are they still using this old, antiquated system that has no way to contact customer service via portal? Having to place a phone call to the office between 8 and 5 weekdays, in the year of our Lord 2026, is absolutely ridiculous. Been a customer for almost 15 yrs but I'm done, absolutely no one has time for this crap. read more

Best alkaline water I've ever had. And I get it delivered to my door I've been drinking this delicious water for 10 years. My service is always on time and they give me reminders to put out my empty jugs. read more

Silver Springs Water - Water Delivery Near Me - Henderson, Nevada

I have been a customer for years. My driver Angel has always been amazing but the office staff is horrible!! took 3 reps to find my account so I could pay, then I get this ignorant woman who could actually find my account. I asked to make a payment (I have always paid with a check but I was out and wanted to make sure it was paid) she confirmed my balance and charged my card. ADDING a 3% fee.. not a HUGE deal but never was there a mention of this charge. Because of the fee I over drafted. It was not alot but still I could of waited a day to pay and it wouldn't of been as issue, I also could of gone to the bank and got a counter check but I didn't know there was a fee. So I was charged an additional 25.00 from my bank. I called and asked and they said sorry she forgot, but the charge stands. WHAT THE HELL! I asked if they could help in anyway, NOPE! I said ok I will have to close my account and they sent a response ok we will come get your empties and no credits for any unused bottles! wtf! freak that! I see no where on line that they charge a fee. They offered no correction other then she was new. I truly wish all the luck/karma the project. This is an economy where for some water delivery is a luxury and my son has been battling illness for 10+ years and bottled water was recommended. I will haul water bottles before I give this place another thought after writing this. I will also tell everyone I know to avoid this place like the plague. 0% customer service or training. To bad because the driver was actually pretty amazing. Hope he finds another job!! (no he never said he was looking but he has more integrity then any of the office staff I have ever spoken to). STAY AWAY ! I noticed it said that I'm in Gilbert, Arizona I am not. I don't know why it hasn't updated on yelp, but I have tried.. but I am in Las Vegas! read more

Every single person in the office (Including the owner and delivery guys) that I've had consistent contact with are the very nicest, kind, helpful, and professional folks I've had the pleasure of dealing with for our electrolyte water needs. Every business should follow their lead! I've referred many of our neighbors I've met from the HOA meetings. Thank you. read more

I have used this company for many years and they were fine until they continued to raise their prices and will charge you $25 if you have to delay your delivery. The lady on the phone was dismissive and I asked to cancel and she just said okay the driver will be there on the 22nd to pick up your equipment. Guess they dont need customers if they are so quick to dismiss a customer of many years. All good their water is over priced for what it is. read more

Sergio! Words can't begin to express my families gratitude for your unwavering kindness, understanding, and your above awesome customer service... You make the difference and I want you to know we value you! You are the quintessential example of quality customer service, patience, and what every business needs. read more

For over 10 years I was a loyal customer of Silver Springs. Unfortunately, they are unappreciative of the customer loyalty I demonstrated. In short, I moved, I updated all credit card information and new address with them, began receiving service, but they made a mistake updating my credit card. As a result of their mistake, they suspened my service, they penalized me by charging more for service and threatened me with collections. After two phone conversations (and a total lack of empathy for my many years of loyaly) the phone representative, after realizing their mistake, finally offered me my old agreement. What bothered me the most about this situation was the absolute uncaring attitude both phone representatives demonstrated to the situation and me, personally. Luckily, after searching for other alkaline water delivery companies, I was able to replace Silver Springs with another company and save about $4.00 a month. Oh, and the new company is happy to have my business. read more

Went here after having another service that started great and faded fast. Silver springs has been a godsend. They give you a schedule of when you will get a delivery and they bring however many bottles you ordered on the first delivery then they deliver how many you put out 4 p/u everytime there after. Wonderfull service would reccomend to anyone. read more

I have been using Silver Springs Water for over 5 years now, I believe. This review is long overdue. Over the years living in Las Vegas, I've had a hard time finding reliable companies in many categories that deliver the same top notch reliable service for years on end. SS Water has it locked down. The water is my favorite tasting. The process is as simple as it comes. Deliveries are on point and the pricing is great. This company is a no brainer to have a use at home, in office, at events, where ever you need them! Thank you for the continued excellence! read more

I've been a loyal customer of Silver Springs Water for several years and I am super happy with their service!! Before I chose SSW, I did my research called just about every place in town to compare. SSW offers the best prices AND they deliver, which is imperative for me. And best of all, NO contract required! What I mainly admire about this company is the attentive customer service, their willingness to work with me and the genuine care they put into resolving any issues that may arise. I always deal with Mimi in particular and she is second to none when it comes to customer service. She always provides me with superior customer care. If there's ever a problem, she addresses and resolves the issue promptly. I've had different drivers over the years and they're always friendly and arrive on schedule. They even send me a text message reminder to let me know they're on their way. I love that!! I've referred many people to SSW because I am confident that anyone I refer, will experience the same excellent service I have these last few years! I highly recommend SSW and plan to remain a customer with them for many more years to come! read more

Silver Springs Water - Refer a friend or family member and receive 2 FREE 5 gallon water bottles!! - Water Delivery Near Me - Henderson, Nevada

I have been with them for many years and have only had the most wonderful service. I would recomend them to anyone.

Great company at a surprisingly affordable price. They have a great deal when you sign up for the water club. They even give you a free cooler. The delivery man, Jim is so nice and helpful. He is so responsive and kind. One of the water coolers I rented had a spigot pop off and they just brought me a new one the next day I called to ask them to fix it. Super happy with the service read more

Very disappointed at how this issue was handled. Been getting water delivered for quite some time now with this company. Unfortunately customer loyalty with this company does not exist. I was charged full price even if I did not get the full monthly delivery of water. Asked for some type of compensation, and the lady refused since the charges already went through. No meeting halfway whatsoever. Cancelled subscription immediately! read more

Hello there! I've been one of the customer(s) for the silver springs water for several years now. I like Silver Springs water specially the Alkaline water. Recently I encountered some issue with their manager(Jazlyn). She wasn't a typical nice conversational person as a manager. Not a type of person you can talk to when it comes to any issues regarding your account and/or delivery dates because she would stick to her policy in which she said covers the company policy and I don't even know what that is. Years ago, Rich was their manager and he was flawless, above and beyond and will work things out with any of his customers issues. This Lady(Jazlyn) is not on his pedigree and should be evaluated or replaced by someone more competitive and more helpful to customers needs. I would give her a F grade when it comes to evaluation dealing with customers like me. I was actually paying $8.50/5 gallon of Alkaline water when I started them during Rich tenure. Had it discontinued during Covid. Then came back about 2-3 years ago and Jazlyn gave me a $9.50/ 5 gallon rate with a delivery fee. Normally it was a free delivery at the time Rich was still the manager. Things have changed. It's a new normal. New manager(with a rude attitude) and that's concerning. I just hope that she gets checked out by higher management. It's disappointing and I will not refer anyone to get water from this company. read more

Tony....don't change a thing. You're staff is always professional. MIMI is great. Accommodating, kind, understands what customer retention means. She speaks with only one mission...to please the guest. The word "no" is never used by your employees and I give you the credit for this. Tell your staff to remain brilliant! Thank you. The Rubios. read more

I have had this service for a couple of years now and they have always been great to us. Freddie is our current driver, and he is friendly informational and professional. We appreciate his hard work. We have never had problems with our deliveries and all of their drivers seem too always be friendly and professional. I haven't had to call the office staff often, but I can't leave a review without saying how friendly their office staff has been to us as well. It is really nice to do business with a company full of happy friendly people who seem to enjoy their job. read more

Alkaline water is really healthy for the body and this company is local in Henderson where they actually make the water . I tried there water and it is really high quality , and really smooth with an easy to drink taste . The business has Planet Ion on the bottle but it's called Silver Springs water . Great company amazing water and friendly people .. I just buy the big jugs and go pick it up from the store . I have a water machine already so I don't need the service . The ph is 9 and it is ionic , they have different kinds of water and that one is $12.00 for a 5 gallon jug . They have cheaper kinds though . They have small water bottles that they will start distributing in the grocery store . read more

Silver Springs Water - Process of how there waters made - Water Delivery Near Me - Henderson, Nevada

I love everything about this company. When I first inquired on Yelp they responded right away. The owner was so very nice and instantly offered me some rebates. They are always on time the water is delicious and the customer service is impeccable. I highly recommend Silver Springs water. read more

Nick the delivery person is great! He's quick, friendly and always sends a text to remind you that it's your water day. Our family loves the clean taste of the alkaline water they provide. Definitely recommend Silver Springs Water. read more

We have used Silver Springs for 11 years and they are the best ! Vanessa has been an amazing customer service and accounts specialist. They bend over backwards to make sure we have everything we need and communicate arrival times and are quick and efficient. Gio is a fantastic delivery person. And the PH water is excellent. ! read more

Silver Springs is one of the few places left in Vegas that still provides stellar customer service. Our delivery driver, Robert, is personable and always willing to go the extra mile for whatever you need. Vanessa works in the office and will make sure you're hooked up. I had a billing discrepancy once and she made it her priority to resolve the issue. I enjoy their product (especially the Ph+ water), and level of customer service as well. read more

My service delivery driver is Nick and he is absolutely fantastic! He texts reminders and assists with adjusting bottle numbers. Silver Springs water tastes great and has amazing, professional customer service. I'll never switch. read more

Huge shout out to Martin Gonzalez for the excellent service he consistently provides us with. He is always happy to go the extra mile even help us with placing the water jugs after my husband had an injury. read more

Silver springs has been a great service. Moving to Vegas in the summer meant needing lots of cold water. I had read previous reviews, regarding their customer service, and without a doubt have been impressed. I was literally able to get delivery the same day I opened my account. I wasn't sure how much water we would need and the customer service team have been extremely helpful in adjusting the amount of bottles I've needed. We use one of their water coolers and get the electrolyte water. It is a must have at our house. read more

Use to be good, now service guy Aiden,will text you 0630 one week or 2200 the next delivery to leave bottles out. No respect for using business hours and homeowners sleeping. Silver Springs is just filtered city water anyway, unlike Tahoe Springs. Had to make the switch so I can sleep with out texts late at night or early morning. What company texts those hours? read more

Had our issues with other water companies and finally decided to try Silver Springs as a last option. I was worried when we had a small issue with a delivery and Vanessa came to the rescue. Because of her incredible customer service, we'll continue being long term customers. read more

This is the smoothest water that I ever drunk in US since I moved here. They are very communicative, reliable, on time and professional. Remember, whatever you put into your body, you become that Highly recommended... read more

Silver Springs makes it convenient for my water. I stopped buying bottled water cause it's easier to fill my Thermoflasks and have the cold water last longer. Nick my driver is also helpful as well. He sends me a reminder a few days ahead when he's bringing replacements, so I prepare my empty bottles so he can make the switch. I am pleased with the service and convenience of not having to carry bottles water packs anymore. Now I use my Thermoflasks that no longer sit empty in the cabinet. read more

We were looking for water delivery ,calling several companies and silver springs water is the first one to respond back. We got our first delivery prompt service Jorge is very friendly with smile on his face.Excellent service read more

Robert the water delivery guy fro this office is the main reason I continued my service with Silver Springs Water in Henderson , Nevada. He was always on time, with a smile and very helpful. The water was very delicious. read more

Messed up my bill again!! We suppose to get $6 bottled water now its the $10 one again! We been going back and forth with these guys in billing! They can get their stuff together! We talked to one of the workers a month ago and he noted it and now Tony delivered it bumped up the price or delivered the wrong water! Im Canceling my deliveries from these guys! read more

Best service for my school and home. Nick is awesome. Thanks for all of your great service.

Just called and cancelled. I have service for two locations, my home and my business. One location the driver will text me before hand to schedule and asks how many bottles I want so we are always appropriately stocked. For my second location I receive no communication, I never know when delivery is and I'm constantly out of water. Why do I even have this service then? I wish there was consistency and I had the same level of service at both locations. read more

I have never tasted a better water than this. Thank you thank you thank you for helping me in my health. I have needed this water and have used it for a long period of time. Please anybody althea who needs alkaline water please Eustis. read more

This has been a great experience. I had been contemplating starting to receive water delivery for some time but just kept driving to the grocery store week after week with my empty water jugs and would have to turn them in and purchase the heavy 5 gallons and load them into my car then drag them into the house. I was buying multiple brands but my water of choice has been real water but assumed it would be too expensive for me to have home delivery. I saw an offer for silver springs and since I already own a water cooler I decided to give it a try. I enjoy my saleswoman, Shannan Sweeney. She explained the different water choices and the options were explained to me, convenient water delivery and billing options. The day of delivery I was greeted by a very friendly driver, was given a flexible delivery calendar and my water was delivered. Best choice I have made was this service. No more driving all over town for water, if I need to skip a delivery or add a delivery I can. The water is exactly what our family likes. I choose water now over soda, getting healthier feel fantastic. read more

GREAT customer service and GREAT tasting water. I know you have MANY choices here for bottled water delivery. And they are all more or less the same price. SO what criteria can you use? CUSTOMER SERVICE!!!! And THAT is why I can HIGHLY recommend them. read more

They have the best water and their customer service is excellent! Giovanni is the best route and delivery person. He is very friendly and thorough. Thank you! read more

First and foremost I want to start off by saying that I've been a customer for about three years and I've had good service in the beginning but then that changed throughout the years. I've changed my water to alkaline. I've called several times and mentioned that the water has a different taste, almost like "it's too cooked taste." The representative that I spoke to at the time, I think her name was Mimi, she was nice. She understood what I was trying to explain to her and she listened. Unfortunately today, my experience was different. I called regarding my $98.00 payment, that I had paid for on 2/29. I spoke to Vanessa. Before I even had the chance to talk, she just went on telling me about the reason why I was being transferred to her and that I have a balance of $116.00, including the recent delivery. She went on and on and on. So, I mentioned to her that I did pay and I have a receipt and it's already been taken out of my bank account. I had the impression that she was just refusing to believe me. Of course, as a paying customer, I was pissed and angry and I yelled. It's unbelievable! I also had informed her about me calling in regards to the taste of the water being delivered but she said she doesn't see any notes on my account. Unacceptable! She had no customer service what so ever! I then tell her, that I want to cancel my deliveries immediately. She then says, we'll pick up the bottles tomorrow, but I refuse because I had already paid for the delivery for those bottles!!! I am very disappointed at how she handled my call. As a business, she should have listened and at least apologized! You can see the receipts below that I've paid for the $98 prior to my last deliver. I would like to cancel my account immediately!!! read more

Jose always has amazing great energy when he delivers! Even offered to help me bring my water up my 3 flights of stairs !! Excellent customer service from Vanessa !! With everything going on in the world they really went above and beyond to keep me as a customer ! Thank you you guys!! read more

Silver Springs is our reliable go-to water source and has been for 4 years. Everyone from account relations to deliveries, there is always a high level of professionalism. Our delivery guy Robert always offers a helping hand with lifting my heavy water bottles and Vanessa in accounts always makes sure we are pleased with their services! Silver springs water goes above and beyond for their costumers, and it shows! Thank you! read more