Simi Valley Ford

2.6 (574 reviews)

Car Dealers

Closed • 10:00 am - 7:00 pm

Updated 3 months ago

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Simi Valley Ford - Bronco Black - Car Dealers Near Me - Simi Valley, California

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Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

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Simi Valley Ford - Bronco white 4 door - Car Dealers Near Me - Simi Valley, California

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Dealership prices should be illegal you will get better work and honesty from a local mechanic vs dealership.

Chaliewhalie77 ..

I am writing to formally complain about the poor service, overcharging, and mishandling of my vehicle during recent repairs at Price Ford of Simi Valley. I brought my 2005 Ford F-450 truck to your dealership for maintenance due to intermittent power loss issues, and the experience has been frustrating, costly, and unprofessional. Below is a detailed account of the events, which have led me to feel taken advantage of and disrespected as a customer. I am seeking a full refund of the amounts paid, compensation for my time and inconvenience, and an assurance that this matter will be investigated internally to prevent similar issues for other customers. I delivered my truck to your service department. The vehicle was operational but experiencing occasional power loss. After your diagnostic check, I was informed that the Fuel Injection Control Module (FICM) and injectors needed replacement. I expressed doubt that this was the root cause, suspecting a less extensive issue, but proceeded based on your recommendation as I needed the truck back in working condition. You quoted approximately $4,500 for the full repair, but I opted to start with just the FICM repair at $1,200 to manage costs. This repair was completed, but upon retrieval, the truck's symptoms remained unchanged--it did not resolve the power loss problem. Additionally, when I picked up the truck after this first repair, I discovered that my T-Mobile vehicle tracker was missing. After inquiring, a service employee and I searched the parking lot, where I found the device scratched and lying on the ground. This was unacceptable handling of my personal property, but I chose not to escalate it at the time in hopes of resolving the main issue. After saving additional funds, I returned the truck on for the injector repair. At this point, I was informed that the cost for the injectors had increased beyond the original quote, which was disappointing given my efforts to budget. I requested a discount and was offered approximately $500 off. However, shortly after agreeing, I received a call stating that additional parts--such as gaskets and other minor components--were required, further increasing the bill. These items should have been anticipated and included in the initial estimate, especially since the repair involved opening valve covers and similar work where reusing old parts would be impractical. The fluctuating prices felt like an attempt to maximize charges, with the estimate changing multiple times in a short period. Despite the escalating costs, I agreed to proceed to get my truck operational. The final amount I paid was just under $7,000 for the combined repairs, an exorbitant sum that could have purchased a replacement vehicle. Upon arriving to pick up the truck after the injector repair, the quoted price had increased yet again beyond what was last discussed. After paying, I waited over an hour only to be informed that my vehicle keys had been misplaced, and new keys would need to be made. This delay meant I could not take possession of my truck as expected. Shocked by this additional incompetence, I requested a refund, but received conflicting responses: initially, I was told a refund could not be processed without my card or physical presence, only for the answer to change moments later. The pattern of lost items (first the tracker, then the keys) raises serious concerns about how my vehicle and engine were handled during the repairs. If personal belongings were treated so carelessly, it calls into question the quality of the mechanical work performed. The entire experience resembled a high-pressure sales tactic rather than reliable service, with inconsistent pricing, poor communication, and substandard customer care. I feel exploited, especially as the initial FICM repair proved ineffective, and the overall process has left me without a functional resolution proportional to the cost. I request the following resolutions: 1. A full refund of the $7,000 paid for these repairs. 2. Reimbursement for any additional expenses incurred.

James C.

The Service Department at this location falls into an almost predatory category. Back in July 2024 the State of California put into play the "Honest Pricing Law" or "Hidden Fees Statute SB 478" which means in short The price we see should be the price we pay. Including add on C/C fees if a business so chooses. But here when you go to close out your bill without notice a 3% credit card fee which was never disclosed within the estimate or discussion surrounding the repair. (Additional thought on this with a Ford Dealer this size I would be surprised if they paid more than 1.5% on their bank processing fees. This is only opinion I have no data to this except past experience) Typically not a major deal & we see that "convenience fee" quite often but unfortunately for me my bill was over $8K & the manager would only respond by text to the service agent. Had to leave the the site & my vehicle once again & make a return trip the next day with cash as they don't take a check & most of our debt cards limit out per day between $3-5K. Situation could have been completely avoided with discloser & the brash unwillingness to not only work with me but would only communicate through their Service Writer. Had to give a single star because it wouldn't let me put a half or a zero & still work into the avg. Going to let the State Bureau of Automotive Repair investigate & make the call if the $1,000 fine can be imposed as per the statute. Didn't hear back from the GM Mr Mark Podesta after a request so if you have the same issue here, please follow & file your complaint. THERE ARE OTHER PLACE TO GO & GET YOUR VEHICLE SERVICED, I WOULD RECOMMEND A DRIVE OVER TO THOUSAND OAKS FORD.

David F.

Don't even think about going to this dealer. They broke something on my car while doing an inspection for a recall. The part apparently has been on backorder. Why do a recall if the part is unavailable? Further, they broke something that was just fixed a year earlier. The service department at Price gave me the runaround. It's six months later and my car looks like crap with an exposed two inch wide two foot long piece of metal exposed for the last six months. I'd finally had enough and called the service manager to get to the owner to ask them to use a part from a used vehicle to temporarily make my car look normal. He gave me some BS about the owner being out for the next week or so. kept wanting to argue. I said I'm not going to argue. I want to talk to the owner. He wouldn't do it. Also, I called the Ford corporate service number and they are even more useless. Basically a call center set up to rope-a-dope you. I have owned 4 Fords in my life. Never again. The Qualify on this most recent one is crap compared to the older ones. DO NOT BUY FORD and definitely not from Price Ford.

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Eddie B.

114

11 years ago

Dropped my car off related to a part recall and needed to leave it overnight. Stopped by early the next morning having been told that my vehicle was ready for pick up. Come to find that my keys were not on the property and had been taken home by a Ford employee. Over an hour later my keys finally returned. At my next service appointment asked to speak with the manager who decided she could only waive part of an oil change fee. Not even the whole service!? Haha. Great managing Dina : /. Too bad I have more than half an expectation of customer service and reason. read more

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Amber R.

14 years ago

The sales manager Steve Feld is horrible!! I asked him to create a letter for my lender showing that Simi Valley Ford purchased my car from me. He said he would get to it by the end of the day and email it to me. He never did it. I had to go back to the dealership and ask him to do it again. He gave me the same excuse as to why it wasn't done yet. I called my lender to see if there was a way around this letter because Steve was not going to do it. After a few minutes I approached Steve to thank him for his time and tell him I would not need him to create this letter. He proceed to tell me that he did not need to create a letter in the first place, that I had all of the information in the first place. I was trying to tell him that the lender is requesting specific information but he refused to listen. He kept saying, "you have the papers from the sale, you don't need anything else." If I didn't need anything else I wouldn't be wasting my time at a dealership on a Saturday. What a JERK!! read more

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D C.

10 years ago

Avoid this dealership for service! I recently took my car in to Simi Valley Ford for an oil change. I've been trying to give them a chance to earn back my business from previous negative experiences I've had. When I picked up my car I was given another laundry list of things that need to be done on my car. Today, a few weeks later, I get an email from them telling me that my battery may need to be replaced soon, and to consult with my service advisor regarding my tires and brakes. Well, I just bought a new battery four months ago. Not from Simi Valley Ford because I don't trust them. I just bought new tires six months ago. Not from Simi Valley Ford because I don't trust them. I have not had any problems with my brakes but I'll have them double-checked. Not at Simi Valley Ford because I don't trust them. About the previous negative experience I had with them: Several years ago I used to take my cars to them for regular maintenance. Until one Friday night I replaced the windshield wipers on my car, and the following morning they told me I needed new windshield wipers, as well as a bunch of other maintenance, on my car. When I asked them why they recommended new wipers the service advisor flatly stated "Because you need them". Oh, really? I just put new wipers on the car last night! "blah blah blah, something about mileage and/or the last time THEY replaced them" You didn't really inspect ANYTHING on my car, did you? You're just writing up as many things as you can, throwing it at the wall and seeing what sticks. I WAS giving them a chance to earn my trust back, and now this. Nothing has changed. Simi Valley Ford continues to try to sell unnecessary parts and/or services. read more

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Richard M.

224

13 years ago

Very unimpressed with the service, seems like they take twice as long as promised, always trying to sell extras that I feel is not needed, hopeful they will improve since it is so convenient for me to have my cars serviced there. read more

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Daniel M.

7 years ago

Christian & Simon we're both involved in my deal. I've been trying to by a transit 250 for about a year now here at my local dealership in Santa Barbara with no success. Dealership didn't want to offer me a good deal. On Sunday I contacted Simi Valley and was interested in a transit 250 they had for sale. They guaranteed me that they would provide me with the best price and they weren't wrong about that. Christoper was extraordinarily profesional as well as Simon who assisted in the financing. Needless to say I left with the van of my dreams for my business. After I signed my deal Christoper single handedly offered to bring my personal truck back to Santa Barbara so I could drive my brand new Transit home. Like seriously ??? This has never happened to me before. Don't get me wrong I love my dodge pro masters but I wanted a change and thanks to Christoper and Simon that was possible. I will now be recommending all my friends and family to purchase a car from this dealership although it's definitely a stretch from where I live. But the way I was welcomed and treated will make me want to do business with this dealership for many more years to come. Thank you once again Christoper and Simon and like I promised I will bring those two individuals i promised to purchase a vehicle in the months ahead. read more

Simi Valley Ford - My new transit next to my pro master - Car Dealers Near Me - Simi Valley, California

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Valerie F.

8 years ago

This was probably the grossest dealership I have ever been in. Now I get the fact that I have had a bmw for the last 4 years and didn't realize how exceptional their service dept is....but cmon! First of all to drop your car off you basically pull up to a kiosk then stand outside waiting for someone to help you. Apparently the only person that can check you in is the one that you actually spoke to on the phone and made the appointment with even though there's a bunch of other service guys around there they cannot do it. To pick your car up you again have to stand outside and wait for them to pull it up. Today it was 113° and I got the car with all the windows down and no AC on. The waiting room where you are going to wait for your service if you choose to or pay for your service is absolutely disgusting it looks like a garage station waiting room in some dump that smells like a grease pit. The furniture inside looks like they picked it up at a garage sale 40 years ago. Forget about them washing your car for you or even offering you a bottle of water I can't believe ford would even want their name on a place like this. read more

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Rachel R.

Elite 10

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232

15 years ago

Heres the thing. This was my first time buying a vehicle. Ever. So I may or may not have real "experience" but my Dad had my back and everything went solid. It probably has a lot to do with the fact that I financed my car entirely through my Bank (Chase if you're curious). Walking in, I let them know first and foremost that I would not be needing their financial services. Foot Down, no further questions. I got a 2009 Sedan with 36,000 miles for the advertised price of $9,995. I was happy with the price so there was no negotiating necessary. The Sales Manager Larry was great! Not at all pushy and I walked away with the car I've wanted since August. All in all I came armed with my own financing so I didn't have to deal with the bitter taste of negotiating, I knew exactly what I wanted, did my Car homework, and I didn't get royally screwed. I did have a very fast brief exchange with the Finance Manager who actually sounded very.. Um.. Typical of his kind "Why not finance through us? Why mess around with a bank? [Enter pushy salesman banter here]" but since I was dead set on my own financing he was as easy to avoid as it is to be Mario running under Bowser to save Princess Peach (Toad?) in World 1-1. In general I highly recommend taking your own financing to any dealership to avoid the hassle, that is if you can get an awesome rate-- In my case I did, and know exactly what you're looking for when car buying. The end. *Cue Mario sliding down flag pole & end of World 1-1 music with the Firework bonus points. read more

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Natasha R.

7 years ago

So disappointing!!! I had two scheduled service appointments in the past few weeks, and after keeping my car all day both times, the team NEVER looked at my car and NEVER fixed what I needed to get fixed. Total lack of care for the customer's time. read more

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Bryce W.

Elite 14

262

14 years ago

They were fine. The sales process was perfectly fine and pretty easy. We were trying to get out from under our car loan and told them straight away "If you guys can do it, we're willing to sign." Unfortunately, while the salesman was a nice, good guy (Tom Lynch), when we got to talking about financing, the numbers just weren't there. I understand this isn't really their part, but once we said that we weren't willing to come in with a large amount because we might as well just pay down our car and refinance at that point, they got really pushy. After that it was a rather unpleasant experience and I finally had to say "I don't like the car for that price per month." I'd probably buy from them under different circumstances, but the finale definitely left a bad taste in my mouth. read more

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Lupita M.

11 years ago

We came over to check out the c-max today....it was such an awful experience. The salesperson did not listen to what we were asking for. I know they could have located what we wanted and dealer traded for what we wanted. There was no attempt in getting what we were looking for. The sales person was very unprofessional. I am in the car industry and I was shocked at how they gave a quote on a payment for a car that WE DIDNT WANT....They never listened to what we wanted...Beware. read more

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Lindsey S.

162

10 years ago

Worst experience with my car I've ever had. My car completely stopped working and I only took it here because I suspected it was a problem with my transmission( which I had a recall on). After having my car for 5 days they finally agreed to give me a rental and even at that it was guaranteed they were going to cover it even though the reason they had my car so long was because the part was back ordered. A week later I get a call that the part is there and being replaced, later that afternoon I get another call saying the part is defective and it will be another week! Seriously?! Finally picked my car up today and it's filthy and part of my steering wheel padding is chipped off. I've never had such a horrible experience. Definitely will not be buying another ford. read more

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Kaylie L.

9 years ago

It is amazing quality and service. Tom lynch really cares about his customers. He treates you,like family.

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Jackie L.

10 years ago

DO NOT go to Simi Valley Ford!!! This place has screwed me, my family as well as several friends over on a number of occasions. So I Understand if you have a Ford in need of service you assume the dealership would be the best way to go. I can PROMISE you it is NOT worth it. This place has completely robbed me and it's not the first time. I needed a few things serviced on my vehicle that amounted to 2,000 dollars which is absolutely outrageous to begin with. Once "my vehicle was ready" I realized I was over charged for labor fees and they kept my car a complete entire day after telling me it was done at 930am that morning. They went back on what they said and didn't let me come get it til 530pm. So now it was time to speak to the infamous Deana Lovell about my concerns. The pathetic excuse of a service department manager which from everything I've read on Yelp and in experience, couldn't be more useless to this company in fact actually hurting their business. For 3 hours we went round and round while she insulted laughed and even threw my paper work at the cashier. And in her own words said "I'm done with them get them out of here. They can pay or not take their car home!!" At that point I told her I'd like to speak with the owner because clearly her unprofessional psychotic actions where getting out of hand. Well let's just say he was just as useless. I was never refunded for the wrongful charge of labor and had to walk away after 4 hours of bs. They continued to tell lie after lie. So after my family has been seeing this dealership for 20 years, purchasing 4 vehicles from them, as well as having every single service done with them this is the end. We will never be going back and I PROMISE everyone will hear about it. PLEASE DO NOT GO HERE it is not worth it. Thee worst costumer service I've ever experienced in my entire life. read more

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Tiana H.

9 years ago

My husband and I recently bought our first car. This was our second stop and I'm so glad we stopped here. Roger came out to greet us (unlike the other dealership we went to) and started showing us around. Once we found the car we wanted, Roger worked really hard for us to get this car. For a while there we thought we were going to have to go home empty handed. But several hours later and many phone calls, Roger was able to get us our car! Not many dealerships would have worked as hard as they did and we truly appreciate it! read more

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Steve W.

10 years ago

Seriously????? Any more than 1 star is being written by employees there. They jerked me and my family off wasting our time. Spoke with John the Fireman before hand and said we can make a deal. Got there and were led along we will make a deal and then met the the gsm Andy who wouldnt budge 1$ off the price of a new 2016 Explorer model. Felt bad for the salesman . I would never buy a car from this dealership. Steve W. read more

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Sarah S.

10 years ago

I would give 10 Stars if I could!!! I'm not a big reviewer, but when I have an experience THIS AMAZING, I have share it! I love a new car. But HATE car shopping and having to deal with terrible dealerships! But that all changed when I cAme to Simi Valley Ford!!! Of the 5 different cars and process I've ever dealt with, this was hands down the best experience! And I will never go anywhere again! After weeks(!!) of looking at different suv's and narrowing it down to what I wanted, the nightmare and headaches of a few different dealerships (won't name names but I'd love to just to warn you not to go to them!!) I was in and out of Simi Valley in just a few hours! I told Darnell and Henry EXACTLY what I wanted, and my price range, and they made it happen so fast and easy!! And the headaches were over and off I was driving my NEW, BEAUTIFUL, BRAND NEW EDGE!!!! Not only was Darnell and Henry very professional and helpful, but they made me feel like I was apart of the family within minutes! Being a young female, a lot of car dealers think they can bs me or I don't know what I'm talking about or did any homework. But I NEVER once felt that from the guys at Simi Valley Ford!!! I absolutely love my new EDGE and this dealership!!!!!!! Go see Henry and Darnell, and all the guys at Simi Valley ford, I promise you a great deal, and a great experience!! read more

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Larry H.

We're pleased to hear everything was completed to your satisfaction,…

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Stacy S.

5 years ago

Very happy with the service we received from Simi Valley Ford. We drove out to Simi from Santa Clarita after being treated rudely at Auto Nation Valencia Ford. We wanted to purchase a truck and did some online research after our failed attempt at our local dealer. Really don't like being treated like I'm an idiot, and that's exactly what the salesman at Auto Nation Ford Valencia did. And on top of that he told us don't even look at the sticker price because that's not the price....tack on another $5,000 since there is a truck shortage. Uhm, excuse me?? Another $5,000? Yup, not going to pay that extra money for a truck I can technically wait to buy when there isn't a shortage. From the moment we walked onto the lot at Simi Valley Ford, Colton treated us so nicely. Friendly, pleasant and respectful! And we weren't going to be over charged for some truck shortage fee. I have to honestly say, this was the easiest and most pleasant car buying experience my husband and I have had. Would definitely recommend Colton and Simi Valley Ford. Thank you! read more

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Josh L.

143

8 years ago

We come here for the service department. We have been Carmen's customers for years. She always takes good care of us and is the reason why we continue to come here. Mark has also helped us out when Carmen is not available and he too is great. Thank you service department!! read more

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Bob S.

7 years ago

Bunch of liars, the sales team is full of liars. Go here if you want shitty service, they are excellent in that! Rip off as well

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Ralph H.

7 years ago

My recent service experience was everything I expected. My service writer Mark was totally polite and completely on top of the service, keeping me updated as things progressed. My shuttle driver Ray Ray was beyond acceptable, the complete experience was very refreshing and all I expected. Job well done and appreciated. read more

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Joseph H.

6 years ago

Absolutely will not ever go to this dealership for service again. Carmen the worst person to call herself a service writer ever is backed by the owner Larry as if she is the best employee he has. Multiple times I have had to deal with this women and every time she has been nothing but rude and treated me as if I was a child. When confronted with adversity she runs like a coward. Today she did just that, bringing a service tech out to try and make me out to be a liar when all she had to do is admit they made a mistake. Things happen I understand but don't try to tell me I don't know my own car. Don't waste your time with this place. If not on the first visit, in time you will experience the worst customer service ever. The best is how they want you to fill out a customer service survey as completely satisfied for the JD Power Award. Ha keep treating people the way you do and this place will be even more empty than it was today. read more

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RJ J.

109

15 years ago

do not get your car serviced here! they are a total rip off! spent over 3k on a transmission and in less than a year, it is totally messed up. beware beware beware!!!!!! read more

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Lynn K. C.

11 years ago

The worst thing about this dealership is they don't seem to care if you are unhappy with your experience. The service manager gave me a complimentary oil change due to some shady business in their service department that I caught them on several times, which I thought made things a little better at the time. It ended up expiring without a warning or an actual expiration date attached, so I had asked the service manager if they would mind reinstating it for me being it was a gift to make up for bad experiences. She told that she couldn't help me and that if I wanted I could talk to the owner. The owner was not available..... Of course, and I was told they would call me personally. A few hours later a assistant called me and said the owner said they could not help me due to it expiring. WOW!!!! Really? After all the thousands of dollars I have spent there on my problematic f250 diesel (which is a money pit) and you can't reinstate a $150 oil change that was given to me by a manager to make things right? I will have to go to another dealership or Vince's in the valley I guess. Sad you can't have a positive relationship with your local company as I am a big supporter of this! If you read this FORD I'm always open to making things right and am very fair even when things don't go entirely my way! What is FAIR is FAIR!!!!!!! read more

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Jeff R.

7 years ago

Horrible service dept. appointment 1 week in advance. Car was in for a week and it was never looked at.

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cp s.

17 years ago

I really think the servicer and sale departments are great. I always get great service. The owner is always walking around and greeting his customers. that to me puts a real charm on the place. read more

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Dan W.

9 years ago

I took my 2011 Ford Taurus in for regular service and the full transmission service on Friday August 18th. My sons were planning to take that vehicle to South Dakota to start their college fall semester. We picked the car up and on Friday evening and noticed a strange sound in the engine compartment Saturday morning. I took the car back to Simi Ford Saturday morning to have them check it out and the service writer told me that because it was Saturday and they were so busy they couldn't look at it. My sons had to leave with the car but on the way had to take the car to the Ford Dealer in Provo, Utah because the transmission was acting up. The technician found the transmission fluid level was 5 quarts low. We were very lucky the transmission wasn't damaged in any way but we had to pay again to have the work don't correctly. I would never recommend Simi Ford. read more

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Justin C.

172

14 years ago

I always go to Carmen in the service department and highly recommend you do the same! She is always so polite and professional and really knows what she is doing! She is definitely an asset to this dealership!! Thanks for the great service!! read more

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Auntie J.

11 years ago

I always have an awesome experience at Simi Valley Ford!! Purchase or Service, doesnt matter.. Mr. Hibbler, Ms. Debbie, Tom Lynch, Norma, Beanie and all of the crew are soooo welcoming and nice.. I have purchased 2 vehicles here and the second one is by far my absolute favorite!! Im in love!!!! They made sure I got the payment I wanted and got me out of my previous lease with no hassle.. Id most definitely recommend.. :) read more

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Kamal J.

8 years ago

I bought my 2018 Ford Explorer from these yahoos, but even that was a painful process. This review is for the service department though. They can't even manage to get a simple oil change right. I should have read the reviews before I did any business with this dealership. I got a coupon for a free oil change. This was my first oil change so I decided to go to the dealer. Made an appointment, the process to drop it off was easy. Matt even gave me a free car wash coupon. Matt said he would call me when it's ready. I didn't hear from anyone. I called, but got a voicemail (twice). I did not leave a message, but decided 6 hours was enough time for the oil change. I decided to show up as it was about 30 minutes before closing. I get a hold my my consultant who said the maintenance guys didn't do the job. Excuse: we have a new system and paper was not pushed through. So I was upset and just said get me my truck I will take it to Express Lube. When I get my truck, Matt tells me the oil life was reset to 100%. So was the oil change done? Response: I don't know.l, but if you bring it back tomorrow or Monday, we will do it for free. WTF. I don't have time to keep coming back and forth for a damn oil change! I will not be coming back here. You had a chance to earn my business and blew it. If you can't get a simple oil change right, why would I trust you with anything more complicated. read more

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David S.

13 years ago

I went tinto SV Ford to try ad keep my business in our town. I responded to an ad in the paper which stated $11,000 off MSRP, LOL...MY ADVICE..ask them which MSRP their talking about, because there are two. My sales person pointed at the bottom line MSRP and said "yeah $11,000 off this would be $43,425, and with your $8000 down that only leaves $35,425 to finance" In my opinion this was a untruth!!! We went into the office to check my credit etc., which came back at a 790 excellent credit and should qualify for the best interest rates out there. So my salesman told me lets take it for a test drive, which I didnt want to do, I just wanted to finish the paperwork and leave. I was told I MUST take a test drive, I now know why. When we got back to the dealership, the price had changed. I was told there was "extras" on the truck that I would have to pay more for, an alarm system and a bed liner. I protested and told them to take the alarm system off then. I was told " ok, but if we do that, youll never be able to put one back on!" In my opinion another lie and I should have walked at that point, but I really needed a truck. When we got back into the office to sign the papers, I was told that the only way I was going to get the advertised discount was to take the ford credit at a whopping 5.9% rate, again in my opinion not true. I really shoud have walked away at this point, but I figured I would refi with my credit union after getting the deal. Soon after taking delivery, I received a letter from Ford Credit stating my credit was denied or modified because of poor credit. ARE YOU F ING KIDDING ME WITH A SCORE OF 790. I called the credit company and was told that because I accepted such a high interest rate they had to send this form letter out to me, but I was assured that it would not affect my credit rating, HUH??? At this point I decided to write to the owner of SV Ford, Mr Larry Hibbler, and voice my concerns and dismay at the whole transaction. He originally wrote back asking to meet him at the dealership to discuss the "misunderstanding", when I wrote back to set a date, he never responded. I then wrote a letter to Ford Motor Company directly, and never received any sort of response. I love my truck, but I will NEVER, NEVER, NEVER EVER buy or use SV Ford again and will probably never buy a Ford again after this. As far as the service departement goes, the same goes for them. They had my other truck in the department for a week and had done nothing buy add up "necessary" repairs above and beyond what I had ask them to fix. I took the truck back from them, and took it to A & D auto down the street and got the same repairs and more done for 1/2 the price.. Future business with Simi Valley Ford..NOT A CHANCE read more

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Scott H.

11 years ago

By far the worst dealership I have ever worked with. Up to four harassing phone calls from John Chapel "Internet manager" and multiple e-mails AFTER I told them to stop calling because they lied (Chris Cortez) saying they have been calling and emailing but they had not. I finally had to be very rude and John said "well our system is bad and I will take you out of the dialer". I told him if you have a bad system fix it or unplug the computer. I would avoid this dealership. read more

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M. P.

11 years ago

Avoid this place. Regrettably, I visited because they had a pre-owned car that is hard to find. I've bought two cars over the Internet and will buy the third soon. Not from Simi Valley Ford though because they don't allow it. Need a number for a cashier's check? Nope. They won't send it to you. They didn't even "allow" me to take the piece of paper home on which the (overpriced) deal were written. They had computers on their desks, but everything else is high pressure evasive sales tactics from a much darker time in the auto industry. I will say the people on the phone are very nice. read more

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Mark R.

11 years ago

So so sales department. Could not even semi compete with other offers for same car. Hope someone else doesn't get the same treatment.

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Chris T.

8 years ago

I just noticed they remove my review from a year ago. I stated in my original review I wouldn't wish this place on my worst enemy. Nothing has changed beware. read more

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Marc B.

7 years ago

I'd give them minus 5 stars if I could. This place is awful and corrupt. I've had several issues over the years here, but I last brought my 2013 Ford Fusion Hybrid in with an issue on the front end. They charge me almost $1,000.00 to repair it, but it was NOT repaired when I got the car back. They claimed that they fixed it a second time and it was STILL not repaired. They tried to charge me an additional $500 the second time, but I refused and they tried to prevent me from taking my car back. The service technicians are polite, but I complained to the service manager by phone and he was hostile and arrogant in his attitude. Said he would call me back and never did. I'll have to go to court to get my money back. Do NOT go here. The mechanics are NOT competent. Go to Thousand Oaks Ford instead. I took my car there and they fixed the issue straight away. Great service there. read more

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Ed S.

9 years ago

Probably the best car buying experience I've ever had. Ricky Miranda and Roger Swann were super helpful and very laid back. No back and forth sales tactics. I visted 2 other Ford dealerships shopping for the best deal and after over an hour of back and forth at each dealership the price seemed very high. So i came to Simi Valley Ford and was greeted by Roger he seemed more concerned about finding me the car i wanted rather then making a commission. Once i found the car i liked Roger and Ricky put together some numbers for me and right off the bat they were MUCH cheaper then the other places with out even having to try and bargain. Which made me feel a lot better about my purchase. If you want a new ford and want a easy deal with no hassle go see these guys. You wont regret it. read more

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Jamieson L.

5 years ago

Found a car on their lot I wanted to look at, drove 45 minutes to see it, twice actually over a two day period so that tells you my level of interest. The second time I went try to make a deal and made an offer on the car which they turn down. That's fine, but in the end the reason they turned it down is because they paid too much for the car at a car auction which they readily admitted to me. The car is been sitting on the lot for 42 days in a market that they supposedly say is very hot for used cars. Many of this particular model are online and sitting in lots for weeks and sometimes months at a time. Not all cars are hot right now and I believe this is one of them. The overriding factor, however, is that they do not seem interested in selling any cars. There was a price drop and I did not even get a notification from the sales person that was working with me. There has been little to no follow up at all even when I had online conversation with the person who answers all the Internet inquiries. That person was supposed to get back to me as well and I never heard from that person again and it's been almost a week. I wasn't sure I was going to post this review, but when I started looking at all the other negative reviews the dealership has had, I felt that I guess it really wasn't that far off of my assessment in the first place. I do like the car, I would like to buy it but it doesn't seem that interested in my business and I wish it was at another dealership. read more

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Kimi S.

8 years ago

This review is for the service department. I didn't purchase my vehicle from Simi but have all of my service work done at this location (both under warranty and out of my pocket). A couple of years ago they had horrible customer service and then it seemed to improve but after today I can say that they are back to old ways. In Feb 2017 I purchased a battery from this dealership. Out of no where my battery died again (no lights were left on, nothing was left in to charge). When I looked at my battery Monday night it said that the battery had a 36 month warranty, even the sticker on the side said that it was manufactured 1/16. Simi Ford website says that it opens at 7:00 AM, I called first thing and the phones says they aren't answered until 7:30. I called back at 7:31 and was put on hold for about 5 min. The lady got back on the line and told me that everyone was busy and that she would take a message, I notified her that it was an emergency (my vehicle would not run and I needed to get to work) so I wasn't able to wait for a call back I needed to talk to someone. After an additional 10 min hold I was transferred to someones voicemail who said that he was in contracts. I called back and she put me on hold again for 10 mins. I hung up and called back to let her know that i had been on hold for 25 mins and really needed to talk with someone (I requested the service dept, a manager or the option that I could call corporate to file a complaint). I was finally transferred to a service person who's name I did not get who explained to me it wasn't really a good time for them. I explained to him that I did not decide the time for my car to break down and I was now an hour late to work so it wasn't great timing for me either. I explained that my battery died and I needed to find out what I needed to do. He looked up my account confirmed when it was installed and said it would be under warranty and that I needed to drive the vehicle to them. I laughed and said if I could drive my vehicle I wouldn't be dealing with them. He gave me the option to have roadside assistance come and jump start my vehicle. I called roadside assistance and was sent a text that they would be at my residence in 45 min. Two hours later the tow truck finally arrived (this is at no fault to Simi Valley Ford but did add to my morning). My husband took the vehicle to Simi Valley Ford and was quoted an hour wait time (this was a little before 10:30). Around noon they came to tell my husband that it wasn't under warranty and that we would have to pay for a new battery. I told him not to pay anything and that I would call the corp office to find out how a battery states a warranty of 36 months and I am around 17 months and it isn't covered (and this is after being told at 8 am this morning that it was covered under warranty). About 5 min later then came out and said that they dug a little deeper and it was under warranty. I called the front desk and asked to speak to the manager and was transferred to Tony who I was told was the GM. I was trying to explain my frustration and he stopped my about half way through and said that the warranty would be a prorated amount and asked how we could fix this. I said he could go to the maintenance department and have my battery fixed so my husband and grumpy 5 year old could leave. At 12:34 I received an email that my car was complete and it was all covered under warranty. After this experience I feel like they really don't care about customer service including the upper management and that they tried to see if we would by for the part instead of getting it covered under warranty. I have complained to the corp office but don't see that going anywhere since they made a point to tell me that dealerships are individually owned but they do provide the feed back. I won't be returning to Simi any time soon which is sad since it is less then 10 mins from home read more

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Mystery Y.

12 years ago

Terrible experience. Never returned phone calls. Had the car for a ridiculous amount of time. And even something as small as washing the car after having it for over 5 days, the lied straight to my face about washing it. All their commercials state to shop local, well we tried to use the local place and well trust me it's worth a 15-20 min drive to go somewhere else, I promise. read more

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Tina T.

11 years ago

DO NOT GO THERE IF YOU VALUE YOUR TIME AND MONEY! I bought a car from them and it was leaking oil immediately. I tried to get them to fix it and the fix held for a few months but it came back. I brought the car back and they blamed my last oil change. I tried to schedule service today only to have their sales department call and email me to try and sell me the same car I have. I talked to their "service manager" and she suggested the oil leak was my fault! I was also told it could take over a week to fix this! They cannot fix cars! I would go elsewhere if I was not under warranty; which is probably the reason they will not fix the car! read more

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Page 10 of 15

2440 First St
Simi Valley, CA 93065
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(805) 583-0333
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Yes, Simi Valley Ford takes credit cards.

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Review Highlights - Simi Valley Ford

“I operate a tow truck, and Mark has consistently demonstrated professionalism and understanding.”

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Simi Valley Toyota

4.1

(573 reviews)

These people here are amazing. I bought my daughter a truck in 2021. She didn't love the gas…read moremileage so I took the truck over and bought her a car that got better gas mileage. I took the truck over and I'm glad I did. Really love this Tacoma. It's almost time to trade it in and they are bending over backwards to help me and when it comes to buying cars, I'm hard to please. Really impressed with them. Katie in Service is 5 diamonds. She is the best. Matt B in Sales, the best Matt the owners son, the best Raffi in Sales, the best Michael in Sales, the best Just a kick butt team there! Even met Joe the owner, a couple years ago.

I've been here a few times for sales and have generally had pretty fair experiences. Have gotten…read moresome great offers on cars in the past that didn't work out but finally got into a Supra at a decent deal. Not a fan of their mandatory add ons but you can typically negotiate the price down to cover that cost. I'd give sales a 3.5-4 star but this is about their service center. Took my Sienna in for its 5K toyota care service. Was informed that there was no oil change, which I figured so that wasn't a big deal. I paid out of pocket, about $130 which is kind of wild since it was $80 in labor for a 30min job. I'm still not even mad at that though since it is a dealer after all. Whats really annoying is that they scratched my cars side skirt during the service. I sent a message to them about it after I had picked my car up and went home...no response. Unfortunately I can't exactly hold them to it since I went home but I know that the scratch wasn't there prior to me bringing the car in. I walk my cars every day in the morning when I bring my kids to school and I would have seen it. No way it could have happened in the 3 miles back home. As a dealership this place is easy enough to work with, but for service, I'll drive over to someone that'll take better care of my car.

Simi Valley Chrysler Dodge Jeep RAM

3.6

(609 reviews)

The chairs in the waiting room are so uncomfortable we had to stack 2 seat cushions together…read moreotherwise you feel like your sitting in a hole and they are hard to get out of after waiting 2 hours ... the same chairs have been in there since 1995 it's TIME to get NEW ONES also my seat in the truck is never put back in place and my dash is never put back on the right screen that is so annoying... other wise the truck maintenence was great Thanks

I had a really solid experience at Simi Valley Chrysler Dodge Jeep Ram. The process felt…read morestraightforward and respectful from the moment I walked in, which isn't always the case when buying a car. Daniel was great to work with knowledgeable, patient, and easy to talk to. He took the time to listen to what I actually needed and didn't try to push me into anything that didn't make sense. On the finance side, VJ was just as solid, explaining everything clearly and making sure there were no surprises. Overall, the atmosphere was professional and welcoming, and the entire team contributed to a smooth experience. If you're thinking about stopping by, I'd definitely recommend asking for Daniel. I'd come back here again and would suggest this dealership to anyone looking for a low-pressure, well run place to buy a vehicle.

Simi Valley Chevrolet

3.2

(478 reviews)

Last Friday my wife and I made our way to Simi Valley Chevrolet. And beginning to end. Our…read moreexperience there was truly amazing and satisfying. Upon our arrival we were greeted with a warm welcome from our salesman Jose Ayala. Who made our time there completely efficient and effortless. He helped us find exactly what we were looking for. And on Saturday the next day. We drove away with the perfect 2026 Z71 Traverse for our family. And it was all thanks to Jose and the managerial team. Huge thank you to managers, Anthony Christmas, John Butterworth and bun brother Ryan Powell and the entire Simi Valley Chevy team for their outstanding work and effort. My wife and I are forever grateful and thankful. And we will highly recommend Martin Automotive Group, especially Simi Valley Chevrolet to anyone and everyone. Thanks again God bless

I brought my mom's car to this dealership for a recall service related to the windshield wiper…read moremotor. During the visit, she also had new windshield wiper blades installed. About a week later, my mom noticed a crack roughly a foot long directly underneath the windshield wiper. The wiper had to be lifted to even see the crack in the windshield. I contacted the service manager and brought the car in person for him to inspect the damage. Unfortunately, he dismissed our concerns and stated it was impossible for the dealership to have caused the crack. This response was disappointing and felt dismissive. We are certain the crack was not there before the service because our service advisor, Jessica, inspected the area around the windshield wipers at that time. Given this and the crack's exact location directly underneath the windshield wiper, there is no other way this damage could have happened except during the recent visit. I am sharing this because I believe it's important for customers to be aware of this experience.

Alexander GMC

3.9

(419 reviews)

We just got a Yukon Ultimate, and I want to give a special thank you to Joubin, the manager, and…read moreAsh, the salesperson, for all of their help. They gave me a great deal on my trade-in and made the entire process smooth and easy. I absolutely love my new Yukon Ultimate! Thank you again for the excellent customer service. I would definitely recommend them to anyone looking for a new vehicle.

Disappointed with my overall experience on my last service. I have been coming here to service my…read morevehicle ever since I purchased it. Since that time, I have been through at least 5 service advisors. Tina being the only consistent one and now she is on absence. Yesterday, I had a scheduled 11am oil change appointment. I ended up arriving early by chance and dropped it off at 10:45. I was in no hurry so I decided to go for a good walk to kill time since they were not busy and were looking at a 90 minute time frame. When I came back from my walk at 12:30 (walked a good 4 miles) my truck was still in the service lane. I waited in the lobby for half an hour and it still hadn't moved nor had I been given any update. At one o clock I finally inquired and my truck had yet to been touched at all. I was offered a Lyft home which I accepted because I did have some work to get done. My service was finally completed and ready for pick up after four. I left the dealership at 4:30pm. That's a 5 1/2 hour oil change when I was expecting no more than 90 minutes. My job requires me to have a vehicle to drive around. Unfortunately I was unable to do any of my work yesterday once my service started. Imagine if that was played out the other way around? Dealership owners wouldn't be happy I assume. Highly debating where I will be taking my truck for my next service.

First Honda Simi Valley

4.1

(609 reviews)

We had a Very Positive experience at First Honda, getting insurance related repairs. Customer…read moreService Professional John Flanagan went the extra mile in keeping me updated and contacting the insurance company to help me get a supplemental adjustment: The work came in at the estimated price in a timely manner. Kudos to the Entire First Honda team. It's always nice to be treated like a Valued Customer! Highly Recommend.

We stopped to check out the black CRV EXL but no one approached us…read more Decided to walk in front of the office building and the salesmen just looked at us and once again, no one approached us so we decided to leave. A week after, I decided to inform them on their website that I am interested in the black CRV. I provided them my email address as well as my phone numbe. Received no email nor voicemails for 3 days. When I finally got the call, it was too late. I already went to Ocean Honda in Ventura and their salesman approached us the minute we parked in their lot. Luckily, they were having a 1.99 percent interest rate on used cars! So I got one! Yes!

First Nissan of Simi Valley

4.1

(324 reviews)

Amazing from start to finish on buying our new Telluride!…read moreAdam was so professional and friendly, Bob was amazing when it came to putting together the deal and Paul in finance was funny & gave us great options to add to the deal without any expectations. Overall, the best experience I've had purchasing a car! Thank you!!

We had a great experience buying my daughter's 1st car at 1st Nissan of Simi Valley! From the start…read moreour salesman Adam Preciado was so extremely helpful and knowledgeable and really took his time getting our daughter into a great car! We felt like we were treated with the upmost kindness and very well taken care of! Out of all the dealerships we went to that day 1st Nissan and Adam were top notch in service and price! We are extremely happy and confident that our 18 year old daughter will have a safe, reliable car!! Thank you Adam for all your help and for putting up with my husband working you so hard on the deal! If you're looking to get a new car and not dread the experience go see Adam!! Thank you again!!

First Kia

3.8

(700 reviews)

This is hands down the best Kia dealership I've been to. I've purchased and serviced cars at both…read morethe Ventura and Glendale locations, and neither comes close to the exceptional service at First Kia. Every interaction I've had with them has been wonderful, starting from the moment I called to schedule my service appointment. I had my service and recall completed here today, and the experience was outstanding. I recently moved to Simi, just a few blocks from the dealership, so this was my first time visiting this location. Brian Fox was my service advisor, and he was fantastic. He was incredibly kind, helpful, and communicative throughout the entire process. He kept me updated on my vehicle and clearly explained everything that needed to be done. One of my coworkers also brings her car here and always speaks highly of Brian, and now I completely understand why. This was probably the best experience I've ever had at a Kia dealership. They definitely have a lifelong customer in me now, and when I'm ready to purchase a new vehicle, I will absolutely be buying it here. Thank you, Brian and the entire First Kia team, for all your help today!

Horrifically run KIA dealership by simply an incompetent GM who calls himself, Johnny KIA. Not sure…read moreif he's trying to be comical or if that's really and coincidentally his name! It's sad as it kind of ruins good car buying experience on a good car. I called his dealership about an issue with our new KIA and this upfront person called Brian or Brandon keeps telling me that "well, you didn't buy the car from us"!!!! Really?? And I keep trying to tell him that the car is under manufacturer's warranty, and he keeps repeating the same idiotic response that he'd been thought like a broken record. I made several attempts to reach this supposed GM character to no avail, and will certainly file a complaint against him with KIA MOTOR USA.

California Cars

4.3

(28 reviews)

This is a great place to find your classic car. I went there looking for a Dodge Dart I saw online,…read morewithout knowing the variety of options Rich had in his store. Long story short, I ended up with a '68 Chevelle that I've had for four months now. Rich is a great contributor to the classic car world, selling reliable cars ready to drive home at very competitive prices. After we agreed on a price, he went above and beyond, replacing the whole carpet free of charge to make a better first impression for my wife. A shoutout to his team that has been working with Rich for many years, offering knowledgeable and quick service. The car has been running great ever since, and I always consult his opinion on upgrades, keeping the post-sale experience great too.

Rich and Mike are awesome!!!! Great cars if you're looking for a collector car. Very knowledgeable…read moreand helpful!!! Great guys!!!!

Buy Your Ride

4.8

(52 reviews)

Couldn't recommend this place enough! We sold my mom's car here and the whole team was very kind,…read morehelpful, and funny. I've never had such an enjoyable time at a dealership. I would definitely come back here again Eric is very professional and honest which we really appreciated!

Best car buying experience of my life! This is the second vehicle I have bought from them. I will…read morenever shop anywhere else. Awesome and family run. Even fed me homemade soup!! Thanks to Eric and the boys! - Travis D

BJ's Automotive

4.7

(236 reviews)

My car overheated about a week before Christmas and my regular mechanic couldn't get me in right…read moreaway so I called BJ's Automotive. They were able to get me in that day and I was able to pick up my car the very next day! They quickly found the issue and clearly explained the repairs I needed. I am glad I took the chance going here. Also Sue at the front was very kind and friendly which was much appreciated considering I was very stressed out when I called. Thank you BJ's Automotive!

Needed an oil change and tire rotation again. So back to BJs. They always do a great job and it's…read morefast. I even brought my wife car to get it smogged. They fixed a small issue and took care of the smog very. Thanks BJ's.

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Aunique L.

2 months ago

WHATEVER YOU DO STAY FAR AWAY FROM THIS DEALERSHIP YOU WILL LEAVE HAPPY FEELING LIKE THEY CARE BUT AT THE END YOU WILL GET SCREWED AND THEY WILL NOT CARE****UPDATE******WHAT I WAS TOLD TO DO TO GET MY CHECK: Henry Ford made the visit right and took care care of my registration issue as promised. (I had to change my one star review in order to be reimbursed for my registration that they said would be taken care of) WAS NOT REIMBURSED!!!!! So back in March I wrote a 1 star review and as I said before I would give them zero stars if I could. I purchased a vehicle November 2025 told by Lisa my registration was taken care of for the upcoming year of 2026, never received anything from the DMV happened to notice the month on my car because I did not even know when it was through assuming I did not have to worry about it until 2027. I called Price and was told that the DMV mailed everything out to my home address on 12/10/25 told me to go to AAA and get a duplicate registration and tags, okay no problem. Well my tags where expired not paid for. I called Price again was told to leave a message for Henry Ford the mgr, 2 weeks went by mind you I called a few times each week. Then after numerous attempts of calling I finally got the one and only Henry Ford. First he blamed the DMV, then my mailman and told me it was unfortunate... even though I was told something different by Lisa. Oh and lets not forget he tried calling me a few times but they were having phone system issues. All he had to say was "that's unfortunate" He was not willing to do anything to make it right because his staff communicated the wrong information to me, now here we are late with penalties. Well then my boss who has purchased MULTIPLE vehicles from Price went up there and spoke with Henry who then told him that I misunderstood him. He told my boss he will see what he could do and I had left a 1 star review earlier that day. So that evening I got a call from Henry who said okay pay the registration send me the receipt and we will reimburse you for a portion ($400.00) and asked if I could take the review down in which I agreed after I received the reimbursement. I paid my registration for $650.00 after late fees. Well I sent him the picture he responded with I will get this processed for you and they will call you when the check is ready. Well today has been a week so I text Henry that I have not received a call and he responds word for word "Good Afternoon, that review needs to come down for me to be able to get that processed! Since its been up for so long, A nice replacement could be paramount. That's what he keeps checking" Then he calls me and states I need to take my review down before I receive a check. So I do... send him a text of the nice review I was basically forced to do to get some of my cost back. Well now they have some other bullshit stories about the DMV mailing out a check back in January, I literally got a check for down payment refund not registration from Price. So was never given as promised and now out that cost! Really guys $400.00 is going to break the bnk, I would never ever treat our customers the way you treat yours. AND let me give you a back story I purchased a car October 2024 from them in which they added a $4000.00 warranty in without saying anything in which I did not notice as I assumed they were honest. Mind you a Tesla carries its own warranty so I would not purchase one and come to find out the warranty they slipped into my contract is NOT EVEN a Tesla provider!!!!! I always believe in giving second chances so I did again in November 2025 and again nothing but a nightmare. These guys are shady as hell, do not care about their customers, will say anything to sell you a vehicle and then tell you that's unfortunate. You again failed badly. I WILL NEVER EVER purchase a vehicle at Price Ford, I will NEVER EVER REFER anyone to your dealership. Shame on you Henry Ford and Mark P. to you $400.00 may not be a big deal but I have kids so having to pay $650.00 was not easy for me. Shame on you Henry and Mark! read more

Paul S.

8 years ago

What an appalling experience. Got my edge back after an oil change, with the tailgate not working. My wife was taking my son up North to visit cousins for a week. Had to load the car from the side doors. While they were away the tailgate caused the battery to die. Starnded in a low populated area, she had to get a new battery. AAA did not want to deal with it because of the awkwardness of the batteries location.She had to get a jump start from strangers and took it to Walmart. While they were away I called Ford to inform them. Their stance was that it needed to be brought in. Brought it in. The clown checking it in, listened to the circumstances and then wrote it up that it needed repair without any of the circumstances noted. The lazy ass service tech assigned to us Vik, kept pushing repair time back. They had the parts! someone would be working on it! nothing but pushing the time back. Monday morning at 10am (4 days after checking in), "the guy is just assembling it now". No estimated time was given despite my asking when I can arrange someone to pick me up and collect my edge. Call at 4.30 to say come and collect. we close at 6. Little time to arrange someone to pick me up and go there. I let them know we would be a little after 6, can the keys be left with someone? The reply Yes. Arrived there and nothing was taken care of as I agreed with Vik. Lazy ass Vik had the keys locked up and informed no-one in the showroom. I had to deal with a whole bunch of Ford idiots wanting to talk and shoot the breeze about the situation. i was on a timeframe to help my sons scout troop with activities. No-one wanted to do anything except WASTE my time. Despite my issue that the fault lay with Ford about my liftgate, they had put the cost into being repaired under my warranty. With it was costing me $100 before I can take my car. Picture the scene- me and my 9 year old son picking up my car, and Ford holding it to ransom. The sinking feeling of being stranded and having to try and arrange a ride, with my 9 year old missing his activity. With me being pissed that I need my car for work the following day and trying to salvage my sons evening I agreed to pay the $100 to get away from their shit. The last straw in there. Having to deal with the whiny little child dealing with Finance in there. Despite my pent up and under control frustration, he wanted to make it about his inconvenience. No words of anger were raised by me, because I was in front of my son. He changed rooms to process the payment which were met by a huff of exasperation from me. Thats when the whiny little child decided to play indignant and that he was helping me and my attitude sucks, in FRONT OF A CUSTOMERS 9 Year old CHILD. Using some crappy outdated Customer service technique, that he is the injured party. Me wanting to hurry up and get out as quickly as possible was an affront to his dignity and self esteem. The BEST PART- THE FOLLOWING MORNING TAKING MY SON TO CAMP. HE TOOK ONE LOOK AT OUR CAR AND SAID "I HATE FORD AND NEVER WANT TO BUY ONE" totally unprovoked and out of the blue. Good for him. My next car- NOT A FORD All the care and attention Tom Lynch in sales gave me over the years was washed away by the clown booking us in and NOT listening to anything I explained, And then the lies from Vik about the time and process of picking up my keys and car. it looks like Dave McNeiece (service manager) hasnt been there too long- if thats his show, hopefully for the sake of the sales people he wont be there too much longer. read more

Justin B.

243

13 years ago

1) This review is long overdue. 2) Forgive spelling and punctuation... this isn't a novel I work in the auto industry (shipping) and know just how shift car dealers can be. I am taking the time to write this review because of the overwhelmingly positive experience I had with Simi Valley Ford all the way from my initial contact up until today. I want to point out that purchased the truck about two months ago, and I actually received a text from the Tom Lynch(sales guy) today to make sure I was still enjoying my purchase. Folks, this type of customer care is literally second to none. Now, let me walk you through the events that resulted in the excellent customer experience I had: I emailed the dealership after hours on a Friday.. they called me within five minutes (impressive). I told them we needed FULL DISCLOSURE of the vehicle and a FIRM price before I came into the dealership because I would be flying from San Francisco into LAX, then traveling an hour to get to the dealership. Within one hour of my initial contact Tom had all the pertinent info in my hands and we had settled on a very fair price and had been put in writing. The following morning I took a one-way flight into LAX and the dealership actually picked me up at the airport. Once at the dealership, the truck was already detailed, so I simply had to complete the paperwork. The price was exactly what we had agreed to, and I opted to purchase the additional warranty on the truck. Here is where things got crazy: on the drive from Simi Valley to San Fran, the check engine light on the truck came on. In the defense of Simi Valley Ford, the truck had 55,000 miles on it, and it turned out that the light indicated the computer simply needed to be updated... needless to say, nothing was wrong... the computer just needed an update. They could not have completed this update in LA because it was prompted by mileage. So, I get the truck up here and take it to the dealership, who then charges me a $100 deductible to service the computer. I called the manager of Simi (Steve Feild) assuming that I would need to force them to cut me a $100 check. To my surprise, the manager actually offered to mail me a check before I even brought up my idea. The icing on the cake was when I called back just over one month later to cancel the extra warranty I had purchased (I decided to put a tuner on my truck, so warranty no longer applies). Steve Feild (manager) personally made sure my warranty had been canceled and the check was mailed out in a prompt fashion. I truly cant say enough good things about this place. Let me put it like this: When/if I buy another ford, I will likely be going six hours south to Simi Valley Ford. As I mentioned, I am a car guy. I buy vehicles a couple times per year. These guys are good. ask for TOM LYNCH... he is a very nice older guy that honestly loves helping people! read more

Iliana F.

11 years ago

For the last couple of years I have had my car serviced at Simi Valley Ford. The staff at the service department has been wonderful and extremely accommodating when I'm making an appointment, dropping off my vehicle, or picking it up. Carmen is amazing! She makes sure to communicate with me about the cost of the service and the estimated time that they need to keep my car to complete the maintenance. Carmen is always doing research to make sure that I get the best deal and that my car is serviced correctly. About four months ago, I had the tires replaced at Simi Valley Ford. Carmen made sure they price matched that the tires I decided to purchase. She took customer service to the next level by making sure that all the paperwork needed for a rebate I qualified was submitted even before I picked up the car. This week the driver's door began to malfunction on my car. My husband dropped it off to see if the service department can accommodate us. Within an hour of opening, Carmen was on the phone asking for details about the trouble I was having with my car. She informed me that the technician would look at it, and she would call me back. She did! She informed what was wrong; she also gave me a time estimate for the repairs, an estimate of the cost. The next day when I went to pick up my car, I was relieved that my car had been fixed and the service personnel had ensured that the maintenance of my car would be completely covered under warranty. I whole heartily recommend Simi Valley Ford when purchasing your new Ford vehicle and when it needs to be serviced. I am and will continue to be a loyal customer of Simi Valley Ford! They are the best!!!! read more

Jessica Z.

141

12 years ago

Recently my vehicle has been to Simi Valley Ford for various services, an oil change, air filter replacement, an issue with the electric seat adjuster motor, and a transmission shutter. My service advisor has been Tim. Tim has been great. He calls me with updates to keep me in the loop. When it became clear that my car wasn't going to be finished in one day, he called me at about 11 am and said he'd set up a rental car for me through Enterprise, so that I didn't have to go the whole day without a car. Aside from Tim, the President of Simi Valley Ford, Larry Hibbler, is always out greeting customers every morning as they pull up to the service lanes. If the line is a bit backed up, he makes a point to speak to each of the drivers of those cars. Today I heard him offer to take drink orders--coffee or water. Simi Valley Ford exemplifies excellent customer service from the top down. That's the hallmark of outstanding customer service. I've also found their prices to be extremely competitive and reasonable. It was $39 for an oil change with the works, there was a $10 mail in rebate, or $15 if you had it applied to your Ford Owner Advantage account--which, If I remember it correctly, you get 5% reward/rebate for each dollar you spend and you use it as credit against future service charges. Also, after 4 oil changes, the 5 is free. I'm very pleased and I would recommend that any Ford owner service their vehicle at Simi Valley Ford. read more

Thalia C.

10 years ago

I've give 10 Stars if I could!!! I'm not a big reviewer, but when I have an experience THIS AMAZING, I have share it! I love a new car. But HATE car shopping and having to deal with terrible dealerships! But that all changed when I cAme to Simi Valley Ford!!! Of the 5 different cars and process I've ever dealt with, this was hands down the best experience! And I will never go anywhere again! After weeks(!!) of looking at different suv's and narrowing it down to what I wanted, the nightmare and headaches of a few different dealerships (won't name names but I'd love to just to warn you not to go to them!!) I was in and out of Simi Valley in just a few hours! I told Darnell and Henry EXACTLY what I wanted, and my price range, and they made it happen so fast and easy!! And the headaches were over and off I was driving my NEW, BEAUTIFUL, BRAND NEW EDGE!!!! Not only was Darnell and Henry very professional and helpful, but they made me feel like I was apart of the family within minutes! Being a young female, a lot of car dealers think they can bs me or I don't know what I'm talking about or did any homework. But I NEVER once felt that from the guys at Simi Valley Ford!!! I absolutely love my new EDGE and this dealership!!!!!!! Go see Henry and Darnell, and all the guys at Simi Valley ford, I promise you a great deal, and a great experience!! read more

Kari L.

11 years ago

Fantastic experience! My husband and I had every intention of buying a car at Galpin Ford. We went into Simi Ford looking for an appraisal on what we would get on our trade-in before we went. However, my husband ended up meeting Luis and the sales manager, Henry, and was quickly convinced that this was the place that we were going to buy our car. Luis was friendly, not pushy, and just sincerely wanting to help us find a good deal. The sales manager, Henry, worked with my husband to find the car that we wanted and contacted every dealership and distribution center that he could to get the exact car I wanted. Due to low inventory EVERYWHERE for the car I wanted, both Luis and Henry offered me a great deal because I was having to settle for something that wasn't "perfect". I was willing to change my mind on my perfect color car when they gave me a deal for one that had better features, but not the color I had originally wanted. Beanie, in the finance office, was a gem. Sweet, funny, and organized, she made the buying process clear and quick. We got a great deal, good service, and met nice people. Glad I decided to make the decision to shop local because we had a fantastic experience. read more

Robin A.

10 years ago

My vehicle recently had an unusual engine warning pop up so I took it to Mark in service who religiously handles my tune-ups. Come to find out a rodent ate my wiring. My bill for this was very large (rodent was very hungry it seems). Recently I have been experiencing severe financial hardship and expressed to Mark in service to tape the wiring together and I will pray that my car will make it another week when I get paid. He called me back and double checked with me as the technician (Steve) was certain my car would not make it another week. An hour later I received another call from the Manager Deanna. She understood that I have been having difficulties and said because I have been a loyal customer taking my car to this dealership exclusively, she would comp my repair. The only response I had was to cry on the phone. I was so blessed and she expressed how grateful Simi Ford was to continue to service my vehicle. I cannot believe how wonderful this group of people are. They did not have to do this. Funny thing though, they treat me wonderfully every visit not just this time. So Deanna, Mark, Steve and Ray-Ray - God Bless you and thanks! read more

Frank R.

10 years ago

i am surprised to read negative reviews as the staff in the service department are amazing. carmen goes on and beyond to help always and communicates with me and keeps my care safe for my family. the manager deana has helped not only myself but my family as well. every business has its ups and down and as we know its hard to make everyone happy all the time. the owner larry is always available to listen and help when justified, and the pricing is always fare. we bought our first 2 fords at galpin but because of the great service we only service & buy from simi valley ford. i would recommend simi valley service ford to everyone for sells & service, as my niegbors , friends & family do. they have made remarkable changes and will soon be remodeling the entire dealership which is exciting to be able to come to a brand new dealership in our community!! everyone remember we are all human but try and stay posotive, lets support our community not tear it down! read more

Mark H.

6 years ago

Thank you Simi Valley Ford Service Department for looking out for the safety of my vehicle and not just servicing it. I dropped my daughter's truck off for an oil change and brake service. While doing the brake service the technician noticed some ball joints on the front suspension that were about to fail. If not replaced they would have failed while she was driving it and most likely caused an accident. Carmen was a pleasure to work with as a service advisor and kept me up to date on the work being done on the truck. I have known Brian Leonard, the Service Manager, since I met him when he was a Ford mechanic at Vista Ford. I trust him implicitly with my vehicles and have followed him from dealership to dealership as he has climbed from mechanic to service manager. I also found out that Simi Valley Ford's service prices are cheaper than DCH and VISTA, so that's always a bonus. Great job on my service, I'll be back for the next one soon. read more

Andrew B.

8 years ago

I own a 2013 Ford Fusion with over 90,000 miles on it. A month ago the power train fault warning (wrench icon) came on for the first time. Brought my car to the Simi Valley Ford Dealership to have it checked out. It turned out to be two different leaks, I decided to have them fix the issues which was a pretty penny but I want to take care of the car. Once complete, another light came on immediately and was another issue. The service department rep Carmen spoke with the powers to be and hooked me up by only charging me for the part. Saving me upwards of $300. After I picked the car up from that service, my AC stopped working and was told it was going to be a $1000 fix. Once again Carmen and her service manager (David) stepped up paid for 90% of the fix, allowing to get my AC back for only a $100. Thank you Simi Valley Ford and especially Carmen for getting me back out on the road. read more

Kim C.

6 years ago

I came in for a scheduled oil change yesterday. Unfortunately I had not been having a good couple of days and I'm sad to say I wasn't as pleasant to deal with as I usually am. But I have to say that the guy who checked my car in, Eddie, was awesome! He was personable, respectful, and pleasant. No matter what I said about a perceived time conflict, he did not react ... he responded. And he responded well! He treated my issues as if they were his own. I want him to know how much his efforts and excellence in customer service are deeply appreciated. And when I brought my thoughts to the service manager Brian's attention, he was also respectful, personable, and kind. This level of respectfulness from company representatives is rare these days, I'm afraid. I am so glad I decided to buy my Ford from this dealership two years ago! Thanks again. read more

Jim B.

15 years ago

It is true, I rate Simi Valley Ford - as good as it gets. The sales team treated my daughter (she wanted a 2011 Ford Edge) and I PERFECTLY. The review and selection of options, as well as the discussion on pricing and trade in was quick and extremely fair. She purchased the Edge, and loves it. We originally came to Simi Ford last year as my daughter had a problem with a 2002 Explorer Sport Track. Both Kemp Ford and Galpin Ford are just TOO DIFFICULT to work with. Simi Valley Ford quickly diagnosed the problem and saved her hundred's given whatthe others had told her. Then when her car was on it's last legs (a year later - no fault of Simi Ford), we came back and were very happy with how they handled the purchase. This is a highly professional operation. They care. Jim and Alexandra Byerly Oak Park, CA read more

Katie B.

238

111

105

14 years ago

A couple of issues i have with this place: My father and I went here when to buy my first car here years ago and we were greeted by a very eager and pushy guy. We tried to ignore him as much as possible and focus on what we were trying to look for. We first thought about a FORD Ranger-Edge. He asked if he could test drive it and the salesman said yes. He then wouldn't let me sit in the front seat (EVEN THOUGH THE TRUCK WAS FOR ME)!!! So I sat in the back and my dad took it for a spin. He wanted me to drive it so he asked the guy if I could drive and he said he wouldn't let me because I was under 18. I thought this was complete bullshit seeing as how I've test driven other cars with him and the sales person in the car. ALL IN ALL... we left very upset and went to VOLVO of Westlake (when it was still there) read more

Floyd L.

10 years ago

Simi ford is top notch from sales to service. Mr Henery ford set me up with a deal I couldn't walk away from on my f250 truck flawless from start to finish. The truck was due for an oil change, so I took it in to Carmen in service, she called to let me know the status of the work and to inform me there was an issue with the batteries to. When I talked to her I informed her that I had only bought the truck 3 months ago and she said she would see what she could do for me. When I went to pick up my truck she was finishing up the paper work and walked me to the cashier where she informed me there was no cost for the work. I was so impressed I will continue to take both my vehicle to Simi ford for service. Thank you Henery and Carmen for the stellar treatment I received at Simi Valley Ford read more

Gary D.

8 years ago

I've been taking our Ford cars into Simi Valley Ford for some time now for what they call the "Works" package which is a comprehensive package consisting of an oil change, tire rotation, fluid top-off and inspection of many items on the car. Recently I took our Expedition in for this service . A few months earlier I had a full set of tires installed by a tire dealership (not Simi Ford) and didn't notice until after the tires were rotated during this visit that the tires now on the front were not balanced correctly. I mentioned this to our service representative, Carmen, after I drove it. She had the wheels removed and checked for proper balance. They ended up re-balancing them as courtesy (no charge) even though they did not install them. That was real customer service. read more

kelly e.

11 years ago

Excellent experience. I am active duty and was stationed overseas for 2 years. When I took my 16 year old car overseas I knew I would leave her. I had been researching new cars for several months. Because of my daily long commute i knew I needed a hybrid but wanted an electric too. But there are few that can compete that also have a nice body style. The overseas program didn't have what I wanted. As I researched the internet from overseas I found my perfect car. I contacted the dealership. Let them know I'd be in town on July 3rd and I wanted to buy my new car. I walked in received perfect service and left with exactly what I requested. Thank you Simi Valley Ford especially Debbie Steve Norma Gary and Chris. read more

Tony W.

8 years ago

Horrible. Never going back. If I could give 0 stars I would. If you have had trouble dealing with this dealership I highly suggest filing a complaint with the Bureau of Automotive Repair. The quality of the work and treatment of the customers was extremely poor in my opinion. This place was just a nightmare for me. A total and utter nightmare from start to finish. I am amazed that anybody goes here. There are so many good dealerships and service centers in very close proximity. They have lost a customer for life with me. I tell all my friends and family, avoid this place. Heck, I even tell the people I don't like because I would not wish my experience with this dealership on my worst enemies. read more

Steve W.

12 years ago

I love Simi Valley Ford! I just picked up my fourth vehicle from. My family has purchased 12 vehicles from this dealership. As usual they did a fantastic job finding us the car we wanted and giving us the rice we were looking for. My Sales Rep Micah Rhodes was great! He was knowledgeable, courteous, professional, and he even took the time to entertain my kids during the process. Sales Manager Chris Cortez and Finance Manager Mark Evans went above and beyond finding me the right deal and making the financing happen! The reason I continually return here is because of the great customer service and family like atmosphere! Cant wait to come back and buy another vehicle! read more

Tom J.

112

8 years ago

If I could give 0 stars I would......I got lied to about repairs $1500 to replace an alternator in the alternator harness towed it from their building to my house took the alternator out went to AutoZone had it tested the alternator was good pay $15 for a alternator cable truck runs fine Told Mark to tell his mechanics not to run a diagnostic test in the OBD port which they went and did anyways they re-flashed my PCM I had to reflash it to my specifications I got hit with $138 diagnostic fee which I told them not to do I just wanted a price on an alternator and alternator harness I've got receipts and the inspection paper from AutoZone saying my alternator was good read more

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