I've been getting pedicures (and the occasional manicure) here for about a year. After today's…read moreexperience, I will not be going back and will be taking my business elsewhere.
The woman I had today was extremely pushy from the beginning, and spent the entire time trying to get me to spend more money on the services. When I asked for regular polish for my pedicure, she told me I should get gel. I politely declined. After I declined, she circled back and said "Okay. So I do gel." I again, said I did not want gel. Finally, when I went to tell her the color I wanted for my toenails (from the booklets I was given), she tells me the color I picked is gel only. Usually, when I pick a color, the employee will confirm whether I want the color in gel or regular, as the colors shown usually have both options. This time, I was told I couldn't do the color at all unless I did gel. Rather than argue, I just picked another color, but it was clear this was a third attempt to get me to do gel on my toes.
For the manicure, I originally said I wanted gel. I was given the usual books of gel & polish to flip through, but the woman today also brought me several others. She told me they were "new" and "very nice". But still said they were gel polish options. I actually decided to try one of those options. Now, I figured it would probably be a little pricier (even though the woman never mentioned that), just because the woman was pushing them. Also, they had an ombré look to a lot of them, so they didn't actually look like traditional gels.
From that point on, I was AGAIN, pressured into spending more money. I had to tell the woman TWICE that I did not want her to put acrylic nails on me. After that, she mentioned something about "doing the gel". And made a comment of "it doesn't have chemicals, it's nicer." But didn't specify further. I assumed she was just talking about the gel I had picked, since it was clearly a different gel than the usual ones I've picked in the past. After seeing the final price, it's clear she probably added on another cost for whatever gel option she did mid manicure. Then, she asked me if I wanted her to do ombré. Now, this was confusing to me because the color I picked had an ombré look to it in the sample. I wasn't sure what she meant, and tried to clarify by asking a follow up question of "Is the color I picked ombré? Or is this additional?" She responded with "I show you." So I figured she would do a nail, show me, and ask if I wanted that. NOPE. She just went ahead and did "ombré", for the very SHEER color I picked. The end result of which, looks like I have very faint champagne sparkles on the top half of my nails, fading down to what looks like natural nail color for the second half of my nails. Overall, it looks like a child did my nails, lost interest halfway through, and didn't finish.
She never asked me if I liked what she was doing throughout this process, and I actually wasn't even aware she was done with the nails until she told me to wash my hands. After washing my hands, I came back, and she was up at the register for me to check out. She never touched my cuticles, except for clipping off any odd cuticles interfering with the gel. Barely did any of the usual "manicure" things. She basically just wanted me to spend as much money as possible, while also never discussing with me all these up-charges she was throwing in there throughout (found out after, ombré is $10 extra).
The final kicker is when I went to check out. She pulled up my total, and at first, it said a total of $50 for the deluxe pedicure. Which, was perfectly normal. But then she's trying to put in the manicure, as I'm standing there looking at the charges on the screen. She then tells me to go and sit and wait in one of the chairs near the register. So I said okay, thinking the machine was frozen for a second or something. She calls me back after a couple of minutes, and here's what I REALLY didn't like most about everything. I go back to the counter to pay, and the screen with the itemized charges is gone, it just shows a lump total of $134!! She pulled it up to the final payment screen, skipping the itemized page altogether. Now, I know my pedicure was $50. So my "gel manicure" that I figured might be a LITTLE more expensive than normal... wound up costing $84!! When I went to pay via credit card, I literally held my card up to the machine to scan, she reached OVER the counter, grabbed my card, and shoved it in the machine. Which was just extremely inappropriate and unnecessary. It was literally like she wanted to show the total as quickly as possible so I didn't ask any questions, and she just wanted me to pay ASAP. The whole thing was an example of this business, and specifically this woman, trying to take advantage and just up-charge for anything and everything without being clear and upfront about the additional charges.
I 100% will not be going back here. See the attached picture for my $84 ombré manicure.