I will start by saying that my unit is not great, especially for what they're charging me monthly…read more I called to discuss how high they raised the monthly fee, and the person that I spoke with said that there was nothing she could do but if I wanted to, I could pack up my storage and move my things to another storage facility. I didn't raise my voice, I was just shocked considering how long I have been paying public storage and on time every month. I've had my storage since 3/2022, it's 6/16/2025. Enrolled in auto pay. Seeing all of yhe specials at other facilities I'm guessing I'm going to have to bite the bullet and move my things.

My dad stopped by yesterday to measure something. He forgot his measuring tape and stopped into the…read morefront office to ask if he could kindly borrow one. Apparently, the lady behind the desk, working on June 18, 2024, who was blonde, was bluntly rude. She said they had a shovel and something else but not a measuring tape. When he came home and told me, I was so upset that someone would talk to my dad in that manner. We have not one, but two units. Previously, we had three. We pay close to $1,000 a month, and that is how you talk and treat customers!? I advised him we should move to another facility because that is absurd. A formal apology from the blonde team member would be appreciated.

Laura was awesome! Very helpful and knowledgeable. Couldn't have been more helpful! Thanksread more

Needed storage for a short period closing on our home/searching for the next. Easy booking, easy…read moreaccess, very clean, they provided the lock and kept the roadways clear of snow. I picked this place because they had an affordable rate with no indication the price would increase. Two months into rental I get notice that my rate is increasing. $90 to start, NOW ITS 179. Called to ask for some info and was told my month-to-month lease holds no pricing guarantees. So we are forced to move out on principle. Short term was great, but highway robbery is unacceptable. It also exits into a one way. Which is fine but driving a uhaul means tough u-turns or added miles to drive around the block.

The worst packers ever. I'be moved several times with movers but none have been as unprofessional…read moreas this company. I had to pay extra for a 'professional packer' to pack and move my piano. it was the worst packed of everything that was moved. The boxes they moved were dented. Additionally one of the packers pissed all over my toilet and the floor around it. One other thing, keep in mind that the really low price quoted by the sales agent will change - their own foreman apparently tells everyone the amount will increase by 25% which cancels out that discount to got from the 'really nice sales person' Use this company with caution!!!

WORST MOVING COMPANY EVER. I've used a lot and this by far takes the cake. They lost my 70" Sony TV…read moreand my brand new coffee table. They keep telling me they're looking for it. This doesn't included all the stuff they damaged which I won't write about cause I don't care compared to the missing TV. To top this all off, they tell you insurance is included but don't explain what that means before you sign. The insurance covers 60 cents per pound of the item. So if my TV weighs 100lbs (which it doesn't) they will only give me $60. This is not acceptable. I paid over $1200 for something that you have misplaced, I should be compensated for actual cash value. Do not ever use this company.

Called about a storage unit they had advertised online with a price. Lady told me that it was 26…read moredollars more now for whatever reason. Then told me "let me ax you a question". HUH? How about I ask the questions and you give the answers. She was completely rude and I couldn't understand anything she was saying. I will find another spot

As soon as we moved to the area we wanted to looks for a storage lot for our RV. We stopped by…read moreanother Next Door location and while the staff was friendly and helpful, their lot was pretty full and of the couple of spots available for our size, the fit was a little too tight for us to feel comfortable (also I should mention I wasn't fond of the area). Enter, Next Door Storage in Plainfield. We stopped in with little notice and were able to get all set up and have an entertaining conversation about the Plainfield area being the newbs that we were. A few months later we decided to keep our RV at our house and were able to pick up and cancel our contract in a matter of minutes. There was no fee to do this since it's all month-to-month and then when we wanted to put the RV back in storage a few months after that we were able to get a new parking spot with the same ease as before. I also have to mention that the staff is awesome! Everyone I've interacted with has been so sweet and helpful and just a joy to talk to. And the pricing is actually the best we've found in the area so that alone will keep us coming back.

I contacted Carlson Brothers Movers and the written response was they would be back to me in as…read morelittle as 15 minutes but no longer than 24 hours. There was NO RESPONSE. I called and left a message and asked them to call me... again NO RESPONSE. I understand if they could not do the job, however they should have been professional and responded. I would not use them if this is how they treat potential customers.

We used Carlson Brothers Movers to move our household goods from Naperville, IL, where we had lived…read morefor 30 years, to Wheaton, IL. Everything the previous reviewers have said is spot on. They truly do treat your "treasures" as if they were their own. C.J. and his crew were on time, polite, focused, quick, but careful. The word I would use is "meticulous." And they all had good senses of humor. Unpacking in Wheaton simply reversed the excellent process. They placed our furniture where we asked. They attached our new headboard, (which I didn't expect) and reinstalled the little pesky shelves in our CD/DVD revolving tower. They made sure everything was where it should be before they left. I'm hoping not to move again for a long while, but I would hire them again in a nano second.

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

I had a great experience with this moving company from start to finish. The booking process was…read moresmooth and professional, and the movers arrived right on time on moving day. They handled all of our belongings very carefully and gently, making sure everything was well protected. They came with a big truck and plenty of moving blankets and covers to keep our furniture and items safe during the move. The entire team was very caring, hardworking, and respectful throughout the whole process. We will call on them for future moves. I highly recommend them to anyone looking for reliable and professional movers!

If u are looking to move I highly highly recommend these guys…read more A team of three showed up to help us move they were very professional, hard workers and did not stop until we were fully satisfied and were very cool guys to talk to, plus they are very affordable Actually 5 stars is not enough I would give them a 10/10 stars Thanks again guys u Guys Rocked It!!

Had such a great experience today! Tiffany was extremely helpful in getting everything set up and…read moreexplaining things. The facility was spotless. I highly recommend this place to anyone in need of a storage unit near Lombard.

Wonderful staff, impeccably kept, because of the security cameras and other measures I always felt…read moresafe there, even when coming in at off hours.