Never hired them and never will. We moved in a space close to them and previous owner used to have…read morean AC maintenance contract with them - he gave me their number and the name of the technician who was coming our quarterly. I call them, I explain who I am and that X used to do the maintenance. I'm being cut off "X is no longer with us". I'm like ok... I explain that I don't really care if it will be x or someone else performing the maintenance and if I can get a quote and get this going. Lady replies "I will work on it" and hangs up the phone. I was a little confused - she never asked me the email or phone number. The quote never came. Since, we had an AC emergency too. I decided to give them a second try (they are SUPER CLOSE) - the lady tells me in a super bored tone (as if she was doing me a favor she picked up my call and was assisting me) it will cost me an x amount of money for someone to come out and tell me what's wrong and then they would quote a repair. Then I asked if I chose to do the repair with them if they would waive the fee and she's like no. I mean... I understand and am familiar with running small businesses. I understand you don't wanna send people out for free and be at a loss. Freaking use your brain and include that fee into the quote and pretend you're doing me a favor. Don't be just plain rude. Twice. Sorry but I won't try getting someone else a third time. Maybe technicians are good but so are other technicians in places with better customer service.

Highly recommend Gibson Air. This company has everything you need for all heating and air…read moreconditioning service, repairs, and new installation. I have purchased two new complete home units from this company and I have no complaints. Yesterday I needed service for a heating problem. after 14 years. Brian P came out and did a wonderful job. Brian gets 5 stars for fixing the problem fast! He did an excellent job diagnosing the problem and repairing it perfectly. It was super cold in NV yesterday. Dec 14th. I also want to give Cari 5 stars for her part in helping me out. She is great! Will be calling soon for my annual service for both units. Thank You! Gibson Air! To the rescue again!!!!

Naturally, my A/C went out during the height of summer....I was in my house slow roasting for a…read moreweek! Thank goodness I live downstairs....so it wasn't as bad as it could have been, but Vegas heat is always bad. I needed to get my A/C fixed right away, but I am weary of all these big companies taking advantage of desperate people, by jacking up their prices, or selling you things you don't need. I heard about Valdez appliance service and decided to give him a call. I've been doing electronics for over 30-years, and although I'm not an A/C tech, I'm not lost as to what is involved....so when I would talk to him about what I thought I might need, he didn't go into a sales pitch. Abel told me my thoughts were on the right track, but he'd still have to check to be sure what's going on. I asked what the cost would be if it were a bad capacitor, or bad motor and he gave me prices for both. BOTH prices were WAY lower than the bigger companies that always upsell you, and pressure you into paying for services you don't need. Not Abel. He figured out what the issue was, fixed it, and his price was exactly what he initially quoted me. I am CERTAIN the bigger named companies would have charged me 2-3 times more than what Abel did. And that's not to say he's cheap, but he's fair....and even more importantly, he's HONEST!! Now my house is cool again, and based on the look of the new parts he put on, I should be good to go for another 5-8 years. Sad I had to spend the money, but happy it was spent with the right person. No buyer's remorse. Just a happy customer!

Our A/C went out over the weekend. We were recommended Valdez Appliance by my husbands coworker…read more We called on Sunday and were scheduled for the next day. The estimated time for our appt was noon. Abel was able to come early and had us up and running in less than an hour. We had two blown capacitors. He had the parts on him and swapped them out quickly. He also did a A/C service for us as well. Pricing was affordable and service was excellent. I am so thankful for Abel

So lucky to have been referred to 32 degrees! After being told that we would need to replace our…read moreentire system by two very well known companies in the area Junior came out and provided a thorough inspection telling us that a few parts replacements would get the unit up and running. We were absolutely elated! The service was quick, clean and most importantly HONEST! Please do yourself a favor and reach out to this company for your AC/Heat needs!

Excellent work. Fair price. Discounted. No issues with new…read moreoutside condenser unit placement and value replacement (in the attic). Split system I did my due diligent and researched the actual price of the unit and the availability of the unit. R410 system. Availability is limited due to the new law in 2025.. Total time was about 3.5 hours in Las Vegas summer heat. What I look for HVAC tech/company Quality of the installation Customer service Parts (high end,mid tier, low end) (TRANE, CARRIER are the high end....Goodman being on lower end) Labor Profit Time on Specialty equipment. They hit the mark in each area. Pretty much all HVAC will mark up the part. Standard practice. 100-200 percent. Business expense/profit. Some company mark-up will be less...if you have a good past relationship with the company. The price I got from this company was the BEST. As with anything: Get multiple quotes Know the industry. Standard practice. (Google is your friend.Takes less than 5 mins to know the standard mark up) Make an informed decision. Overall, I would use them again. Junior is an knowledge and excellent tech and owner. Attention to detail is paramount!!

Couldn't be more pleased with the services given that we were working through our home warranty…read more Home warranty aside, they made every attempt to get our unit replaced. We were in the hottest part of our Las Vegas summer and all in all, they were diligent and honest in spite of the snafu caused by the home warranty. I would suggest they take a hand held vacuum to clean up the dust, but that is in no way a deal killer. I would recommend

DO NOT use this company!! This company came out to check my air conditioner unit on a Monday . we…read morediscovered that the coils Burstead so I needed a whole new unit . they were working hand-in-hand with my warranty company and at the last minute 4 days into get things repaired/ replaced they withdrew due to not have the correct parts. They didn't even have the proper equipment to detect the leak in the first place. . This company strung me along in 116° heat!!! I have kids that cannot overheat and pets in the home. They don't care at all, it's obvious they're not equipped to handle big service calls. I was hoping to have a new unit installed by the end of the week now I have to start over thanks to them !! my children and I will be without air-conditioning in this heat wave for even longer. We don't need companies like this in our valley we need Vegas strong companies equipped with compassion!!! DO NOT use this company!! They left my family and I for 4 days without air in 116 degree heat!! They told my warranty company that they couldn't find a coil so they wouldn't be able to fix my AC . Doing so I literally has to start all over with my warranty company. My kids , animals and I have been without air for 5 days in 116 degree heat!! Their excuse is I called them too much. well when you have no air conditioning and you're in a panic situation you need to feel productive. I don't think this company should be doing business anymore! Edit: The more I think about what happened the more I'm realizing that this company tried to scam me out of money and when it didn't work they came up with excuses. my warranty company okayed the new AC unit , George kept telling me that it would be an additional $1200 more out of pocket for a different coil because they weren't able to get a very common coil. When I told him I already gave all my money to the warranty company that's when they had a problem. I've talked to numerous AC repair companies and the coil that my warranty company was requesting is very common and it's very unlikely that a normal reputable business would not be able to obtain this particular coil. It sounds like they were trying to scam me out of more money. Please do not use this company there are so many companies out there stay away from Fixit Operations and George!!

I love these guys! I had another company out that quoted $14,000. They said I needed a new…read morecompressor, but it would take 5 weeks to get one. Or, I could get a new unit now for $14,000. I then called DNA Air Conditioning and Heating. Andre came out right away and told us it was the board and would only be $450-$550. Because it was 6:30pm and he couldn't get the parts he would come back in the morning. He did and now we are cooling and Happy Campers!!

Andre and his team did an incredible job on a mini-split unit install for my garage. It's been so…read morehelpful having a heating and cooling unit in my workspace. It was great not to have to hire an electrician in addition from this job like most places too.

GREAT COMPANY, GREAT PEOPLE. My leasing company called…read moreDanny at Vegas Pro when I put in a work order on my heating unit. He dropped by outside of 9-5 hours so I didn't have to miss work (rare, in my experience!). Immediately, he told me that he would answer any questions I had, and did his best to explain what he was doing. I appreciated that a lot. Also, he didn't make a mess while he worked-- another huge plus. Danny was very courteous and personable. When he still hadn't been able to pinpoint the problem by around 8:00pm, he announced that he would be going to the store to pick me up a space heater to use for the night so that I could get some sleep, since he wouldn't be able to finish the job until the next day-- through no fault of his own! He didn't even give me a chance to turn down the offer, not that I planned to. So he went out of his way to go buy the heater and then came back and installed it for me. Grade A service all the way! Then of course he came back the next day as promised and got it fixed in no time. I think he had researched the issue prior to coming by, as not to waste time. I would recommend this company to anyone and I hope my leasing company never switches vendors. 10/10 recommend.

I want to say that Beau provided great customer service in regards to my heating situation. I just…read morerecently moved into the unit I am residing in and 1st night noticed the heat wasn't operating properly so I put in a service call and received a timely response. Beau came out the next day and serviced the unit to come to find out that the the fuse was bad and the thermostat wasn't operating properly. He explained that it would be another day before he could replace the fuse. But he made sure I had some heat flowing thru the apartment so I wouldn't be without during the cold night. He came out the next day replaced the fuse and then just finished up replacing the thermostat. Amazing customer service and communication definitely knows his craft and takes care of his clients.

I have been using them for years! Always helpful quick and affordable! Looking for an ac company…read moregive them a shout!

Larry was wonderful and honest. He then sold his business and not only did they not honor the…read morewarranty on the refurbished unit that I paid for, but they tried to tell me I needed a new motor, a new compressor and a myriad of other issues. All of the four and five star reviews here are riding on the reputation of the business when it was Larry running his company before it was sold. The honesty and integrity left with Larry. Keep looking....

On time , helpful affordable, what else do you want. Glad i went with frostfire , they had me up…read moreand running in less than half a day full system replacement.

I had my heating go out. I contacted FrostFire hvac either repairing or replacing my furnace. The…read moreservice was excellent, warranty is great, and after comparing the cost, they were most responsive, least expensive, and provided excellent service. I will use them again for any HVAC needs both personally and with my company.