My Mom past away over a month and a half ago, the service was good but we are still waiting on her…read moredeath certificate, we are still getting the run around with customer service!! One person said they could not find them, 30 minutes later they were found but only 2 which we ordered for 6!! They said they reordered with express mail and that was 3 days ago!!! Poor customer service, need more training!!!!

Unprofessional unorganized and disrespectful. I had a cousin's body that was at Lincoln's funeral…read morehome. My family was going to use Golden Gate funeral home but they didn't . My cousin already had plans made for Lincoln FH. Golden Gate FH neglected to move her name from the registry. People/guest sent cards and flowers to the family at GG . People went over to Golden Gate VS Lincoln FH to view her body.They were confused on where her body was located Because they still had her on the registry. GG don't know who they have in their care. That was so unprofessional, unorganized, and disrespectful.AND unacceptable! BEWARE!!!

I previously used Evergreen Memorial Funeral Home in Dallas, Texas, and my experience with Ms…read more Beaver and Cornelius M\. Wright in 2022 was exceptional. They were compassionate, responsive, and made a difficult time much easier to navigate. Unfortunately, my recent experience with Roderick D. Alexander, Provisional Funeral Director and Pre-Need Counselor, was the complete opposite. While handling arrangements for an absent family member during an already stressful time, I felt ignored and dismissed. My phone calls went unanswered, and email responses were delayed, leaving me without the communication and support I needed\. Would I use Evergreen again? Possibly, because I know the level of care they are capable of providing. Would I choose to work with Roderick D. Alexander again? Absolutely not. Thank you, Regina Greene Johnson

Most families facing the loss of a loved one turn to a funeral home for guidance, compassion, and…read moresupport during one of the most difficult times in their lives. If you find yourself in that position, I strongly encourage you to look elsewhere rather than entrusting your family to Evergreen Memorial Funeral Home. I am the sibling of a loved one who passed away on June 4, 2026, and our family's experience was deeply disappointing. With the exception of the front desk receptionist and a few members of the Saturday staff, we encountered a lack of professionalism, attention to detail, and compassion throughout the process. Our family worked closely with the cemetery to coordinate final arrangements, yet from the beginning, Evergreen provided inaccurate information. Basic details, including birth and death dates, were transmitted with errors. The online obituary posted by Evergreen also contained numerous mistakes that contradicted the obituary we paid for and distributed at the funeral service. These errors included our loved one's affectionate family name, parentage, and even an incorrect date of death, listing June 2020 instead of June 2026. Such significant inaccuracies demonstrate a troubling lack of quality control and respect for the families they serve. In addition, a standing floral spray purchased through Evergreen's in-house flower shop three to four days before the viewing arrived late and did not meet the expectations of the order placed. Perhaps most disheartening was the demeanor of the funeral director's staff. Family members and friends were often spoken to as though they were an inconvenience, with little empathy, patience, or compassion shown during an already painful time. Losing a loved one is difficult enough without having to worry about preventable mistakes and poor customer service. I share our experience in the hope that other families will make an informed decision when choosing a funeral home. I would not recommend Evergreen Memorial Funeral Home for the care and support that grieving families deserve.

The Service my family and i is disgraceful, my family member Chondrelle Cezere was entrusted to…read morethis mortuary on like the 2nd because she passed on the 1st.of march ,we traveled from California to Texas bye the 5th. We sat down with ms Sandra and her son at one point because she had a appt. My sister paid in full for cremation and to send her body home,they assured that they have a crematorium on the site not a problem,well as soon as we were gone nothing happened, on the 2nd week the secretary told us the paper work was just submitted and the body was sent out,3rd week the son stated the body was their and was gonna be processed by thrusday,well this is the 4th. Week and the secretary now is saying the body should be sent by the weekend of the 1st. Of April. Please where is my lil cousin they came highly recommend but maybe if you live in the Texas area and not cali. We have no family member their to follow up and drop in so all we can do is relieve on the lies and inconsistent statements being made by the staff. Smh. We can't even plan a service to put a period on this sad story.

If I could give them negative stars, I would! Please don't go to this place, they don't care about…read moreyou and are thieves! It took them almost a month to give me my grandmother's ashes, then when I pick her up, her jewelry was missing! They said it wasn't removed because we didn't tell them but it wasn't cremated with her either. So where is her jewelry, in their pockets, that's where!! NEVER DO BUSINESS HERE PEOPLE! They are shady af, the mf in the front has the WORST attitude and just watches stuff on his phone, Idk how this place is still in business!!

I cannot thank Paradise Funeral Home enough for the exceptional care they provided for my mom's…read morefuneral. From the moment I contacted them, they were professional, empathetic, and incredibly organized. Mr. and Mrs. Washington guided me through every step with compassion and expertise, making a difficult time much easier to bear. They handled everything seamlessly--from preparation for the funeral, to cemetery arrangements, to transportation--every detail was mapped out, thoroughly explained, and carried out with precision. Their pricing was transparent and reasonable, with absolutely no hidden surprises. My mom was laid to rest with dignity, grace, and style, and I will forever be grateful. If you want peace of mind knowing your loved one will be honored and cared for, let Paradise take care of you. Mr. and Mrs. Washington will truly treat you like family.

Someone has to be a real POS and abhorrent individual to commit animal cruelty. Despite numerous…read moreattempts from people to intervene, including declining help, this asshole of an owner neglected their dog and let them die in the heat. May your business suffer just like you let your dog. Don't ever get an animal again. I hope you get charged with animal cruelty and suffer the most severe consequences possible.

We used Peaceful Rest in the most worst time in our lives. Putting a little one to rest is the…read morehardest thing a person can do. Dr. King and his staff was amazing, more like family. Everything we wanted he made sure we had. Everything we needed it was done. My God I thank you for for connecting us to an awesome staff located at 3302 E. Illinois Ave. Dallas, TX 75216. Pray that his staff continues to be compassionate, caring, and comforting at all times, they understand. Thank you Dr. King

I have not dealt with many funeral homes but out of the 3 I have this one was by far the WORSE!…read moreThey were unorganized. The director was MEAN, RUDE and completely NON- EMPATHETIC! Every chance he got he wanted to argue with us about ANYTHING! To the point that even the lady that works with him had to tell him you did say that. I it upset him he couldn't charge us for that he decided to give me an extra transport charge that he NEVER not once mentioned until he couldn't charge was the other fee. In the end charging me 800 dollars in transportation fees. In between this and everything to follow I had to wait till after noon to do any business with them because the director don't answer the phones he just be mean to people in the background and the lady running things works at a daycare in the mornings. Then, we waited 2 weeks for the death certificate and it was a straight forward natural death. Come to find out( I heard the conversation with vital records) they hadn't requested the death certificates. Holding up the process with insurance, the cemetery and the other funeral home. I had been calling every other day asking for it. Finally we decided she would pay the fee to expedite getting the certificates (we paid for 5) and pay to overnight them to me since they were not in with my father when he was shipped. She was supposed to fax me a copy before she sent them off. Hours after they were picked up I got 3 cut off pictures of the death certificate and a picture of shipped partial letter that was arriving with my certificates 3days later. Obviously the other funeral home had to call her and get her to fax the copy of the certificate instead of the 3 cut off pictures. When the other director said you know we can't accept pictures in text she laughed and said yeah you're right. At this point we all were tired of dealing with them. It was a very horrible experience at one of the worse times in my life. I would NOT recommend this funeral home to anyone. Especially if you're looking for someone on their game with an empathetic heart. The director mean and appears to be very old. The lady running things is nice but appears to not know what is going on and ALL over the place. Not a good experience at all!!!!