This was my first visit to this store since they moved to inside of the mall. It looks like it's…read moresmaller than the store in Americana. For service, I can say staff are nice and friendly. Staff working on the floor greeted me and asked me, if I need help. This was a nice gesture and appreciate the friendliness. They have a variety of candles, mugs and plates. They have a really nice selection of the fall/ Halloween merchandises. I couldn't decide which one to pick since all of them were nice. I got a fall themed mug. This store is pricey compared to the other stores which sell similar merchandises. For parking, this store is located in the mall. I would suggest parking in the parking lot close to Bloomingdale's side since it's close.

The newest addition to the mall is next to Dick's Sporting Goods towards Bloomingdale's. The store…read moreis reasonably spacious, and there was a lot to see. This season's theme included a lot of colors. Their house decor was super cute, especially their glassware. I didn't purchase anything, but my visit was nice. I look forward to next season's merchandise.

Beautiful store at the Americana. I love buying my daily tshirts from here. They are so comfortable…read moreand soft and believe it or not last a long time. As long as I wash them on delicate cycle and hang dry them.... You will find pants, tops, dresses, sportswear, coats, jackets and more. I also love their socks. So comfy ... customer service is friendly at this location. I always stop by when at the Americana

I understand why this location has 3 stars, HOWEVER Sarah is absolutely wonderful and gives great…read moreservice no matter how busy the store is! Great selection and they get new shipments multiple times a week!! Everything here is expensive not the best value for the amount of money but i still enjoy shopping here so whateverrrr. Employees are only nice when they think they will benefit from commission, they definitely need additional training on customer service. Store is always clean and organized makes shopping very enjoyable.

Absolutely terrible customer service…read more I was told by one of the employees that I could return my jeans as long as I brought the tag with me, and that it did not need to be attached to the jeans. I drove back to the store based on that information, only for the manager to refuse the return because the tag wasn't attached. So I wasted my time and gas because your employees gave me incorrect information, and instead of taking responsibility for the mistake, the manager simply turned me away. This is one of the worst customer service experiences I've had. The staff clearly aren't trained consistently, and the manager had no interest in helping resolve a problem that your own employee created. Customer service should be about finding solutions, not making customers pay for your team's mistakes. I won't be shopping here again, and I definitely wouldn't recommend this store to anyone.

I've always liked their online shop- so I was super excited to find a store in person! The store is…read moreclean, easy to navigate, cute and trendy items. Lots of dresses, tops, skirts, accessories and friendly girls that work there. I did get a top, but left a skirt because it was tooo see through. The dressing rooms are clean and love the huge mirrors and lighting!

Beautiful garments . The earrings only $25!!! I was stunned when I walked by bc this store style is…read moreright up my alley . The girl at the counter was so nice too , love their style and I want to go back and get some more things from here .

I bought a white shirt from here despite it being overpriced $77 , tried it on at home with the…read moreoutfit I had inspired to go with it but it didn't look nice so I came back for an exchange. The staff very mundane and not welcoming. Says said her manager said she can't exchange it because it smells of perfume. I smelt it , it smelt like their terrible fabric. I just left the shirt there for them. ¯\_(ツ)_/¯ If customer service would had been better or they could be more accommodating maybe the store would have better reputation. Anyway wish their business the best of luck

I stopped in the Burbank store to purchase some items for a friend…read more When I walked in, I noticed the salesperson, who in turn also saw me walk in. I walked past her, and after several seconds, I said hello. Her response seemed forced and annoyed hello. Five or ten minutes later, her coworker came from the back to clock out. No acknowledgment from her either. It was just the two of us in the store. I perused the whole store looking at the outfits. Not once did this salesperson ask me if I needed help or acknowledge my existence. She ignored me the whole time. With employees like her, it is no surprise why retail stores shutter. She was a horrible representative for this store. I could have purchased many of the clothes, however, I chose to leave and made my purchases online. If I am treated in such disrespectful manner, why would I give this store and their horrible staff my hard earned money?

Okay so, it's pretty good. I got what I ordered and it came pretty fast. The quality is decent,…read moreabout what I expected for the price. Would probably shop here again, tbh. Nothing special, but reliable!

This store is always SO FREAking crowded and there's clothes, accessories, bags, and just random…read moredecor everywhere. Millions of things on the walls too. Do not come if you're claustrophobic. My friends had fun tho and found some cute things, hence the 3 stars

Horrible customer service. You walk in and no one acknowledges you or even says hello. When you ask…read morea question, the employees don't seem to have the knowledge or resources to give you a helpful answer. It honestly feels like a "help yourself" type of store. What really bothered me during my visit today was the attitude from one of the girls working at the front. I asked a question, and as I turned around to walk away, my 10-year-old daughter saw the employee roll her eyes at me. I was there with two 10-year-olds, so it was especially disappointing for them to witness that kind of behavior from an employee. Brandy Melville really needs to work on customer service training. A simple greeting, willingness to help, and basic respect toward customers should be expected. The clothes may be cute, but the customer experience definitely was not.

"Hidden Gems in Glendale CA Trendy fashion, Unique design,…read moreand selection. Affordable prices Best customer service!

I went in not knowing what I should wear to an Indian party and left with a beautiful saree. Victor…read morewas so helpful! He taught me how to wear it since it required some instruction. Store has beautiful selection of casual apparel, also. Prices are very reasonable. Victor is there 7 days a week and a pleasure! Highly recommend!

You will never run out of things to buy in here because they change inventory so often. There is a…read moregreat select. Now for the downfall. I'm currently standing in line for return and there are at least 20 customers in line. There is one young man checking all of us out. The inefficiency should be criminal. ‍ it makes me not want to shop here. I will say they have a very unique self check out that is efficient, but they are not directing anyone to that. In fact, they have a separate line for people that are only purchasing and the cashier prioritize those customers while the return line moves at a painfully slow pace. If you plan on buying something here better hope you don't have to return it. There are way too many lines too many processes, and not enough people in the right places for customer to enjoy the experience. .

So this afternoon I was struggling to find some swim trunks that I really wanted and 2 women that…read morewhere working said that they would help and it would be ready in 15 and never did anything. The young man Johnny was kind enough to help me find what I was looking for and didn't stop until he found it. I really appreciate his time and effort he made my day!

This is the best dress store ever! They have gorgeous dresses, the workers are super sweet, and…read morethey have a very nice selection. Iness and Karina helped me and they are the sweetest people ever!!

Beverly Hills attitude with Downtown LA Santee St. dresses. Terrible customer service. Can't speak…read moreto the prices of their selection. The vibe was so bad that they lost a sale, a potential regular client, and a positive review. Two stars because I found parking in front.

I found a good number of items for myself at a really good price. I'd tried them on in the fitting…read moreroom, and I appreciate that they allow members of your party to stay by your room. That way I could get a second opinion! When I exited, I wasn't sure where to put my go back and I didn't want to put it in the wrong place. There was an employee there but they were busy fixing a garment I believe. They helped me after a bit once they realized I needed something, but I feel like if they were assigned there then they should have asked for my go backs right away. I don't want to accidentally mess up their rack and make it harder for them later. If they weren't assigned there and were just recovering, then I totally understand that it wasn't their responsibility. But then I feel like someone should be assigned there so clothes don't end up in the wrong place. I was able to leave the top on the correct rack, and checkout was pretty quick. Overall, I had a good experience and I would go back to this location.

I usually have a good experience shopping at H&M, but my recent visit left me a little confused by…read morethe customer service. After trying on a couple pairs of jeans, I returned the items I wasn't purchasing to the fitting room attendant. I was also in a bit of a rush, and I had never encountered this issue before, especially since in the past even the store associates themselves have offered to hang the clothes back for me. She told me, with a rather unnecessary attitude, that next time I should put the items back on the hangers myself. I was surprised because I had never been told this was a store policy before. I later politely asked another employee whether customers are required to rehang clothes after trying them on. He confirmed that there is no such rule and that rehanging items is simply a courtesy. I completely understand that putting clothes back on hangers is helpful to the staff, and I'm happy to do so as a courtesy. However, there is a big difference between politely asking a customer for help and correcting them as though they have violated a store policy when no such policy exists. The interaction was minor, but the attitude was unnecessary and definitely affected my experience at this location.