So I'm visiting TX from California so I have a usual spot. When I say Jennifer was FANTASTIC omg…read moreShe was perfectly gentle, kept me laughing the Entire appointment! I will definitely be coming back when I visit San Antonio again!

Love coming here to get my wax! Super easy to book online and make changes if needed. Staff is…read morealways really nice and establishment is clean. I always see CiCi! She is the sweetest! She's super gentle and always makes sure I am comfortable. I appreciate that she talks to me throughout my whole appointment so I'm not just focused on the little discomfort. She does a great job. Highly recommend her if you're looking for someone who's both professional and kind. :)

don't know what has happened to this place. Every time we have new staff. My husband and I had…read morewaxing with a new girl on a Sunday .I had my cheeks and sideburns waxed. My husband had his nose waxed. When we left his nose was bleeding a little and my face was very red and hot. I applied Benadryl cream when I got home. 24 hours later on Monday I went back in and showed them my face. They gave me some cream. I wanted to speak to the manager. I was told she would be notified and get call me asap. Tuesday I left a message and no one contacted me. Wednesday I called and left another message. I did finally get a call back on Wed from Denise. She was apologetic and immediately gave us a refund. She advised the girl who did this would receive more training and we thought everything was fine. About 2 hours later I get a call and text for me to contact her. I called and Denise says ," I notice on your file YOU HAVE CANCER! I am trying to get to the bottom of this." It really irritated me. I have been going for about 2 years. She tried to say you can have negative skin reactions from Chemo and Radiation. I interpreted her and advised it's none of her business but with the Cancer I have NEVER had chemo or radiation. Then she was very defensive and said again, I am trying to get the bottom of this but I don't see on your file that we have ever waxed your face, just your brows. I have never had my brows waxed by them. I get my brows threaded. We argued and DENISE HUNG UP ON ME. I sent her a text the next day since she had texted me asking for clarity if they will not wax someone who has Cancer? I told her I wanted closure on the conversation since she hung up on me. She never responded. 1. Extremely unprofessional. 2. Unable to keep staff 3. Unable to train staff properly This is not my problem. The waxologist did not wax my face properly. Kept pulling up and then putting same strip down and pulling up again. She waxed my husband's nostrils 3 times. I wish I could give them Zero stars.

Laurel did my Brazilian and was absolutely amazing. She was bubbly, personable, and conscientious…read more I felt comfortable with her. She even amended my treatment plan to something more reasonably priced, as I don't have much hair and she didn't feel it appropriate to over charge me. Something you don't routinely see in this day and age! She was absolutely amazing and I 1000/10 recommend her for your treatments. The only reason I don't give 5 stars is that this establishment does not use hard wax for Brazilians. I have extremely sensitive skin with areas of thinning that repeated passes/rips with soft wax causes tearing and is extremely painful/uncomfortable following the treatment. This is not the fault of my amazing waxologist - it's a poor business model by the company. If they would use hard wax for Brazilians/customer preference, I would give it 5 stars.

This is the only place I come to in order to get my eyebrows done. They provide other services such…read moreas facials and hair. I think that their thing they do best are eyebrows. Sometimes there is a wait because they don't have a big staff but the wait is worth the service.

Love this place. I had been waxing my eyebrows but not getting the sleek results I was seeking…read more Here, I had to look no further. She's super quick and clean. I love the look. The place is easy to get to and has good parking. The prices are super reasonable. Always remember to tip! They do a great job and are super friendly. Can't wait to come back.

Waxing can be scary, but the staff is so helpful and reassuring, and booking was very easy. I had…read morethe best waxing experience with Roxanne. She is so sweet, and she truly makes the experience as painless as possible. Her technique is incredible, and you can tell she's an expert. She's also very efficient, and I will always request her! The results were totally worth it, I'll always come back here.

I absolutely love my waxer--she's amazing! However, I had a very disappointing experience with the…read moremanager, Avery. While I do take responsibility for a mistake I made regarding my membership fee, the way Avery handled the situation was unprofessional and downright rude. The tone of her messages was unnecessarily harsh, which left me feeling upset and disrespected. It's unfortunate, because the service from the rest of the team is great.

They do a great job on eye brow threading and tinting. Shahin is my favorite she has an eye for it.read more

I came here because I saw they had really good reviews so I wanted to give them a try. The salon…read morewas very clean and they were able to see me right away. In the midst of getting my eyebrows done, a lot of people started to walk in and I feel like the tech started out good but rushed at the end. She left my eyebrows uneven, I didn't fully notice until I got in my car, and also left some random hairs that I had to tweeze when I got home. After she waxed, she threaded the rest, but I feel like that didn't really give her the precision needed to leave my eyebrows clean. I paid $20 for an eyebrow wax which I would've been fine with if my eyebrows were perfect and a symmetrical and I didn't have to do anything when I left but I've paid $12 for an eyebrow wax that was much cleaner. The facility was clean, the service was quick, but this will not be a place that I come back to.

I have been coming here for over a year. My go to girl is Vivian. She made my first Brazilian feel…read morelike a breeze. She was informative and help me laugh off the discomfort. Now she is waxes everything on me. My eye brows are on point, my cookie is smooth, my legs are hairless, and if she find a stray hair best believe it has met it's enemy. She recommended their body polish and my skin is so soft since using it. If you are nervous about getting any type of waxing go to Vivian as she will ease your anxiety. Then continue to see her as you will be come ADDICTED.

I have been a loyal European Wax Center (EWC) client since 2018, consistently receiving services at…read morevarious locations throughout Los Angeles and New York with zero issues--until I had the absolute misfortune of visiting the European Wax Center at The Strand on Huebner in San Antonio, Texas. This was a routine appointment--my usual services with the addition of a simple eyebrow cleanup. What I walked away with was not only physical damage but an experience so shockingly unprofessional that it has permanently soured my trust in this brand. The so-called "wax specialist" managed to get wax stuck in my hair and proceeded to over-wax one of my eyebrows to the point of it being practically bald. This was the complete opposite of what I clearly requested: a basic, minimal clean-up to maintain my natural shape. The difference between my two brows is glaring--something no competent technician should ever allow to happen. When I expressed my horror and asked to speak to the manager, Victoria Willis, a multi-unit manager, I was flat-out refused. Let me repeat that: A manager refused to speak to a customer who had just received visible, damaging, and unacceptable service at the hands of her staff. I've worked in the corporate world both as an employee and a customer, and never in my life have I witnessed such blatant disregard for customer care or accountability. In what world does a manager hide from a legitimate complaint involving botched services and physical injury? The sheer lack of professionalism, empathy, and basic human decency is appalling. To make matters worse, I had redness, irritation, and inflammation along my brow line and scalp from the wax--documented in the photos attached. No one in leadership offered an apology, or any form of resolution. I was only offered hair growth product AFTER I burst out in tears over this horrific experience and my close to bald brow. In the end, I was dismissed like my experience didn't matter. This location is an embarrassment to the EWC brand. If Victoria Willis is the standard for leadership, it reflects a toxic culture of negligence and cowardice. To the corporate office: Do better. And to other customers--go elsewhere unless you want your appearance and dignity left in shambles.

I'm updating my review to reflect that Aurora no longer works at EWC…read more Before she left, Aurora recommended I (and all her previous clients) start seeing Ashley. She wasn't wrong - Ashley is great! Super nice, super gentle, and very good at her job. Highly recommend!!

Went as a first timer for the free wax service. There was required tipping at the end, but you get…read moreto choose how much. After the service, they really push their products and other services, so unless you're firm about saying no, you might end up getting charged for extras you didn't plan on. My waxer took her time, but I still had to tweeze at home because a lot of hair was left behind. At other places, they usually make sure you're as smooth as possible before you leave.

My eyebrows have always been thick and I never knew what to do with them as I'm not the most…read more"girliest" of girls. Around 7 years ago I decided to get some help to reshape these bad boys and Jillian was so polite and explained how she could help and in just a short amount of time my brows were looking perfect! She makes everyone feel welcome and comfortable I highly recommend trusting her in your beauty needs. I can't imagine going to anyone else!!

I walked in and waited 22 minutes because I was told "I'll be right with you". Julia walked over…read moreand told me she couldn't do it. Someone should be working the front desk.