If your looking for amazing customer services and amazing products where the people are gonna work for you shop no further. Jordan ngo takes the Cake he was attentive and got me exactly what I needed. He gave me a GREAT DEAL. It was no pressure sale and I walked away with something I loved and paid exactly what I wanted. I honestly can't say enough how great the experience was. If you don't know what mattress you want come here and get on their bed match. I paid on it and the first mattress I got on after that was the best thing I've ever felt . Super excited for my future days of rest. read more

I recommend Jordan hands down! Jordan tried really hard to make the deal to happen with me. It was a quick and non pressured purchase. He gave me a better deal than the offical website. I am definitely going ro use Sit N Sleep for my future mattress purchases. Nice job and thanks! read more

Thank you Jordan for giving us great service on this 4th of July! He was very knowledgeable about all of our options and gave us a great deal on a base upgrade + technogel pillow. read more

Such kind and helpful salespeople. Jordan Ngo answered all my questions and didn't pressure me or rush me to make a decision. I was in the store for almost and hour and he never lost his cool. I went in knowing nothing and came out 100% sure of my purchase. He even added on extras at no charge! Awesome shopping experience. Definitely recommend! read more

I had come in the week prior to Memorial Day weekend to check out some beds. I was helped by Wyatt who was very friendly and nice. I wasn't ready to buy yet and said I would come back that weekend. Wyatt gave me and my boyfriend his business card and said he would throw in some free sheets for us as well. We were so excited to come back. When we came back on Memorial Day. We stood around for an hour while the sales people walked back and forth helping people who came in after us. We knew EXACTLY what we wanted already and we had to stand there watching people hemming and hawing over beds. FINALLY, Wyatt finishes with two customers and does their paperwork before he comes to us. It was like we were invisible as we stood there watching employees walk right by us not even acknowledging us. Once Wyatt sits down with us to process the payment, he states that the free sheets deal was over. Ok... that's convenient! Although Wyatt was nice and friendly the first time around, and eager to make a sale, obviously it was only when the store was empty and the employees weren't scrambling to make a commission on their sales. I won't go back to this specific location. Free sheets, my ass! read more

Sales Consultant was informational and knowledgeable of the mattresses they had in store. Asked him for any discounts and he seemed honest when trying to give us the best costs. Helpful and met our needs! read more

Bill helped me find what I was looking for and I was in and out of the showroom within 30 minutes. Kevin and Chris delivered my new mattress and hauled away the old one with zero hassles. They were all great, super efficient, and genuinely nice. read more

I honestly wish I could give this place 0 stars. I was helped by Jordan Ngo the day i purchased my mattress and head board and frame set. They promised next day delivery and ended up not delivering till a week later. The guys come to deliver and the frame is completely trashed and broken, so they take back the frame an say they will deliver another one ASAP. We get a call from Jordan 2 days later saying that frame came from China and there is no more in warehouse and it will take 8 weeks to be delivered. We immediately asked for a refund for the frame, headboard and slats. Jesse Lucero writes is an email stating he will refund our 1500$ and he is very sorry. 2 weeks go by and no refund. So we call customer service and they have no refund request and they need to call us back. So I finally call customer service again today and they say they need to call me back. So I call Jordan at the store and he said they are working on the refund. So apparently what they did for my refund was completely cancelled my order and recharged me more money just for the mattress. Now customer service calls me back, her name is Maribel Murillo, and says since there is a new order the refund amount will not be the same. This place is filled with crooks. DO NOT BUY HERE! I emailed the store after they replied to my Yelp review, it's been 2 days and no reply! I finally received a phone call from Jordan again and said he would refund down to the last dollar. That was four days ago, no refund in account. I call accounting to speak with a supervisor and Yolanda refuses to give me to a supervisor. She says they just processed the refund and should be 3-5 days. This place is a joke. Never in my life has refund took 3 weeks to process. They CC people like Cindy Mora and Peter Janis. But no one can seem to help. They also requested for me to take off this yelp review and they will give me free sheets. NOT HAPPENING! Save yourself this kind of trouble. I will be placing a complaint with Better Business Bureau read more

Jordan NGO provided me with great customer service. I went in to buy a mattress for my son, and he showed me how I could finance an adjustable bed frame for myself also with 2 year no interest and under $100 a month. I deserve it! I love Sit 'N Sleep with their free delivery, set-up and haul-away of the old mattress. This is my 3rd mattress purchase from the Westminster Sit 'n Sleep! read more

Jordon Gno was our salesman and he was great. We came in just to buy a mattress because we had an adjustable bed frame. He was very helpful with that but as we looked around the store we decided to just by the whole set up. He was pleasant, thorough, and very knowledgeable!! read more

I went to purchase 2 mattresses for my kids And the salesperson named Kevin Brentlinger assisted me with my transaction. He said if I buy 3 mattresses totaling over a certain dollar amount that I would get 3 years free financing so I purchased all 3 mattresses. When I received my statement it only showed 1 year free financing. I have made numerous attempts to remedy the situation and still nothing. Don't EVER buy your mattresses from there. Terrible customer service.!They lure you in to make the sale, only to find out that if you have a customer service issue, it will not be resolved! Never ever again will I shop there LARRY MILLER! read more

I came into Sit 'n Sleep and Jordan was absolutely wonderful. I told him my budget and he helped me find the perfect ratio of softness/firmness. He was very helpful and knowledgeable and answered all the questions I asked him! read more

My mom bought a mattress from this place 2 years ago she had a technician come out and said you have a issue with the side you sleep on a week later they tell her nothing they can do she bought me one too told her girl friend also so 3 sales this is bull shit she spent $1200 plus mine lasts for 3 years I will go to Bob's and get her a mattress that will last name brands at this place suck manager did not care when we called him they get their sales and blow you off wait till I put this mattress on the street and say sit and sleep on 3 years old please take it absolutely pathetic customer service even technicals said it look We called the store manager he said nothing they would do if you want to call me direct its fine don't want to be on here going back and forth 714.914942 Well second time technician came out same bull my mom is now stuck with a defective mattress sags in the middle I am ooff to get a truck and drop it off at their front door worst place ever 1500 for a mattress lasted 3 years off to Bob's discount furniture No thanks we're done with sit and sleep this is been going on since July we will drop off mattress tonight in the parking lot somebody might need a crappy mattress to get a bad back on read more

Great experience at this store and Bob Cooper was fantastic! He was helpful, informative, and clearly knew what he was talking about. We never felt like he was pushing us to pay more than we intended to spend, which was wonderful. Mattress shopping feels a bit like car shopping (on a much smaller scale obviously), and the last thing you want is someone hovering and pushing. Bob was patient with us as we asked a lot of questions and spent time to make sure we understood whatever it was that he was explaining. Overall, it made a dreaded process much better than we ever expected. I highly recommend this store, and be sure to ask for Bob if you need any help at all. read more

Jordan was awesome!! if you need help with a bed he is the one to see. fantastic customer service

Purchased a king sealy hybrid on tues delivered on thursday. The homies Carlo and Fernando really came through with excellent service and strong backs. Really appreciate them because that thing was huge, and I would have died trying to get the mattress up my stair case. Thanks to the whole sit n sleep team read more

This Sit & Sleep is excellent! Kevin helped us find the right mattress and it was the perfect experience. No high pressure sales. Made suggestions and if we didn't go with that he was not pushy. Mattress was delivered and the guys were professional and fast in setting up the mattress. Came back when the mattress was delivered for a mattress protector and Joe was very helpful as well. I would recommend going here first, you will not need to go anywhere else! Thank you guys! read more

Jordan Ngo really have us a great deal tonight very good customer service discounted along with our order. Great timing for the season.

My boyfriend and I visited this location today and received the most outstanding service from the store manager Sharon! She was so patient and she made sure that we were fitted with the perfect pillows for us. She took her time to make sure that we knew all of our options and had the chance to try them all out. Since we were only purchasing pillows we expected to be rushed out for a customer making a mattress purchase. On the contrary, we were pleasantly surprised with her ability to make us feel so comfortable. I will recommend her & this Sit n Sleep to all of my friends and family!! read more

Absolutely great service!! Walked in to get a couple of pillows and walked out of there with a new mattress as well, Jordan Ngo was very personable and answered all my questions as well as willing to accommodate my needs. I recommend anyone to come and see Jordan Ngo! read more

(A little late, but worth the wait) When I decided it was time to buy a new bed in August 2013, I was expecting a long, drawn out process, filled with car-salesman like employees trying to up-sell me left and right, knowing full well that I was a first time mattress shopper by the deer-in-headlights look in my eye. Boy, was I wrong... mostly. The first store I went to (which shall remain nameless, but we will chalk up their lack of customer service to their Newport territory, and my youthfullness), was exactly what I was afraid of. I knew my next stop would be a Sit-N-Sleep, as my father has always purchased mattresses from the company. It's hard to ignore the smile on Mr. Keith Johnson's face when you walk in the door. I was greeted with a warm welcome, and I personally felt more at ease about the big check I was about to write. Mr. Johnson was patient, kind, and knowledgable, answering all of my (annoying and never-ending) questions. He didn't seem upset when I told him I still needed to think about it, and told him I would return in a few days to make a decision. And, he was extraordinarily patient when I took nearly an hour deciding between two beds (even after the couple of days I spend pondering at home), alternating which I was laying on every 5-7 minutes. His customer service was exactly what I needed as a first time buyer. I am happy to say that, with the professional assistance of Mr. Johnson, I am a very, very happy new mattress owner. I sleep more soundly, and comfortably, than I ever have before. And I am confident that my money was well spent with a company that values the CUSTOMER, and truly making them comfortable (no pun intended). read more

------------------------------------------------------- Damn, I have to give them a star. Well, although our in store experience was good, delivery was a nightmare. They hauled away a mattress that wasn't even in the room and did not need to be hauled away. We didn't even pay for this feature as WE DID NOT NEED IT. So now we are down a mattress and the best they can do is give us a discount to replace the mattress they took away when they weren't suppose to! Seriously?!? They expect us to pay $175 for a new mattress that we would not have needed had they payed attention to their paperwork. Even better, we got a box spring mattress delivered when we specifically said we didn't need one. Sure enough we were charged for it as it was on their invoice. Seriously, we are so disappointed in this unnecessary headache and terrible customer service. Or maybe this a genius ploy to get more money out of their customers... read more

That 2 year old bed with a 10 year warranty was killing us. My wife badgered sit and sleep until she came to an arrangement. Here was the deal.they sold her a $3000 bed for $2000, this was after we just had spent $2000 for the previous bed. Although $800 was for a platform with drawers so I never need to buy a box spring again..so any way she and I are happy with the new bed but it cost me five grand to get there. So if they give you 30 or 60 days to be happy with your new bed you better make up your mind. And if your bed sags In the middle they measure the sag with no one in the bed and it has to sag more Than one inch and a quarter before the bed is considered defective. So if there is a valley in the middle when the two of you are in bed and you slide toward the middle..TOO BAD. If it is uncomfortable TOO BAD. I hope this helps. read more

We went to this Sit N Sleep location yesterday with every intention of purchasing a mattress that evening. The sale person that helped us was Jordan Ngo, he was the most arrogant person I think I have come across in a long time. This was our first time at a Sit n Sleep and our last. He was so rude to my boyfriend and would not let him speak because this Jordan kept interrupting him when he would describe the type of mattress he was looking for. Jordan would not show us the mattresses we found online, he would only show us what he wanted us to purchase. I would not recommend going to this location. Jordan Ngo needs to go to a customer service training so he can learn how to interact with people. I could not believe the manner he was speaking to us and other customers. read more

Within a minute of entering the store Jordan approached us to help. Gave us a thorough tour of different brands and types of beds. We left the store feeling like we got what we wanted not oversold or undersold. 5 stars or 2 thumbs up!! read more

Just got our delivery of our Tempur-Pedic and base. Those guys are amazing so quick! Great job Jose and Fernando!!! (T84). Put it together in no time. Made sure it all worked and took all the packing with them. read more

Mr. Rafael Ayala was an incredible help to my wife and I. We went in looking for a simple bed and he showed us an excellent selection well within our price range and even offered us different financing options to see what would work best for our budget. He told us all about the deals that the store had available, and made the entire purchasing process really easy, without the salesman- esque feel that's far too common in other stores. We had an ample amount of time to decide between beds and never felt pressured when we were indecisive between two tempting options and payment plans. Unfortunately I never got to meet the rest of the crew, but Mr. Ayala was great enough in customer service and satisfaction that this store warrants 5 stars in of itself. Also: if you're prior service, go here. They appreciate vets. Thanks Rafael! read more

My wife and I went in a couple weeks ago! first time for us to buy a mattress ourselves actually. Better than most places we went to. What really stood out to us was their consultant Jordan Ngo. We didn't feel pressured into anything like most places do and he was more into educating us and helping figure out for ourselves what we wanted and needed. He gave us our space to discuss amongst ourselves. Very knowledgeable gave us the pros and cons for each mattress we looked at. Couldn't be happier with the treatment we got here and very pleased with our new bed, I know my back appreciates it! read more

Jordan Ngo was a great help. He knew I wanted to be in and out and assisted me in doing so within my budget with a quick and easy sale. Mr. Ngo is a great people reader and will know exactly what you want and need. read more

Jordan Ngo in Westminster did a wonderful job at helping my family find a wonderful mattress. He was very friendly and listened to what we wanted read more

Went here around 8pm at night and Jordan helped me out! Showed me the different sleeping technology and beds that they had on display! Jordan was very informative and attentive! Had answers for every question I had. He showed me everything from tempur pedic to techno gel sleeping . I went with the techno gel bedding pillows they were awesome! read more

When we went there Jordan gno helped us pick the perfect bed he was helpful, funny, and kind. There were tons of beds to choose from as well. Overall everything about it was great! I recommend going there if you need a new bed. read more

As soon as I walked in the door I was greeted by a man named Jordan, he was extremely helpful & answered all my questions I had. Even helped me find a new bed in my price range which was really great. I appreciate all your help Jordan. If anybody is looking to buy a new bed this place is the one to go. Ask for Jordan. read more

Came in to check out a new mattress. Our sales rep, Jordan Ngo was very knowledgeable and provide excellent customer service. He spent several hours helping us pick the perfect mattress that fit our needs. read more

Jordan Ngo is a great salesman! I was tepid to enter the lions den of salespeople expecting to get hounded, followed everywhere and pressured to buy RIGHT NOW! Jordan was the complete opposite and I warmed up to him after he walked away when my wife and I started checking out beds. he gave us time to talk, think and evaluate. Well done!. We actually left the firt time without buying a bed, but knowing he was going on vacation that gave us time to think about things. when we decided to make the jump we called to make sure he was in! When we came back, he remembered everything about us and set us up REALLY well. He is a true gentleman and salesperson. I highly recommend him for his attitude, knowledge, willingness to please the customer and make the sale. The whole time making us comfortable. He's an asset.. take care of him Sit-n-sleep! read more

In December on entering the store , we were greeted by Michael . He was very friendly, and showed us all the options. In the past three years ,I have purchased 3 Tenpurpedics from Dave, the manager . On my next visit , I explained to him that i wanted a firm type mattress . After delivery, I had trouble sleeping. Dave said it would take 90 days to break in . I tried for a week , but had aches & pains on arising in the morning . I went back to the store , and it was fortunate to speak with a wonderful Tempurpedics consultant , Daliah , she understood my problem and asked me to try the mattress as long as necessary . She even brought an electric blanket to preheat the mattress before sleep. That didn't work and she agreed to exchange for a firmer mattress . She & entire staff at the Huntington Beach store were exceptional ly helpful. I highly recommends this Sit & Sleep branch to anyone who needs a mattress. Margo Akers read more

We had a great experience here at Sit N Sleep - Westminster. We've needed a new bed for a while and we decided to check out this store. While there, we were greeted my Michael and he was very pleasant. I explained that we were just browsing. He just said that if we have questions to ask him. He didn't hover or follow us and we really appreciated him giving us time. I did have questions about financing and he was really helpful. Because i like to research and think about purchases, we visited the store a couple more times with a huge number of questions. Michael was always patient and informative and we didn't feel like we were bothering him or like we were being pushed. When we finally decided on a mattress, he set everything up for us and even called the day before the delivery. So far, we love our comforpedic and it is everything he said it would be and more. We are very happy and we'll go back again when we buy a guest bed. read more

We came into the store and were welcomed right away by Jordan. He was very accommodating to our needs. I loved how he was spending so much time into describing the beds we were trying out. He answered all our questions without hesitating. I would definitely recommend Jordan Ngo for any Sit N Sleep needs! read more

Jordan Ngo was nothing but professional, non-aggressive, and straight forward during our entire visit. We thought he was funny too! Me and my boyfriend usually hate sales people. We are the type to go in to a place, be able to read tags, test stuff out on our own, and then ask questions when we get to that point. My boyfriend held my hand before we walked in the store and said, "okay, we are going to get harassed." And we took a deep breath and walked in. We got inside, Jordan greeted us. We walked over to the mattress we thought we wanted. Jordan introduced himself politely and guided us over to their bed finder thing (some interesting bed that accesses your body and matches you to the right type of mattress). Jordan explained the different levels and guided us over to a few options. He was nice enough that after a couple choices he said he was going to leave us to check out different beds on our own. And if you're introverted at all like us, this was a huge win! LOL! So we got a chance to discuss things just the two of us and lay on the beds we were interested in. We are planning on coming in tomorrow to place the order for the mattress we liked. We are just also the type of people who like to think about it for a day and gather research on additional costs of things (sheets, bed frame, etc.). Jordan was super understanding and we asked him for his business card so when we come back we can work with him directly. When we left the store we didn't feel like we got bullied by sales tactics, or harassed like we were worried about. It was a nice feeling. All the different questions we had for Jordan got answered really straight forwardly. There is another review on here that states a customer felt douped by how things were priced with the free incentives and stuff. When we asked about the box spring, Jordan said the price of the mattress includes the box spring. There is free shipping as well. However this gets adjusted on the invoice for the mattress, I won't be upset since we are already getting a deal we are happy with. Case in point, if you're going for cheap as possible-do your research before purchasing so you don't end up all dissatisfied. Fortunately for us, we have been saving and have a budget. The mattress Jordan showed us falls in that budget and we don't want to waste extra time, gas, or energy going all over the place to try to beat the deal we are already getting. Jordan was awesome in how he provided excellent service to us. We really look forward to coming in and getting our new bigger bed! They also had these cool aroma therapy sleep masks too that smelled really good. Thinking about getting one of those too ;) read more

Jordan Ngo provided us with very knowledgeable service and was courteous, respectful and we are very happy with the pricing.