Rented a VW Passat for a week this past winter. I have a hertz gold membership (which is free, btw)…read moreand visa platinum so it turned out to be very affordable. I returned the car about 30 minutes late and also only had a temporary Georgia license but they were accommodating through the whole process. The car itself was also fine, it had some crumbs but was clean enough.

This is a low class and no car company don't book online because you will not be having a car and…read morethey still charge you they are messed up all the way for their business. They have inventory online but not in the lot itself. Don't waste your time

Rented a truck online, called early to see if we could get it early and they said no. We showed up…read more10 minutes before pickup and waited in the longest line. Service is SLOW and many people were still waiting. They didn't take cards with expiration dates past 2030..

terrible experience! they canceled my reservation when arrived. Claimed they call and left an…read moreemail, which they didn't. Would not recommend.

I was in Chicago for a convention, and wanted to get out of town for a day. I rented a car at this…read moreEnterprise location in the Hilton Garden Inn garage in the The Loop. I was very impressed by the customer service, especially by Austin. I usually rent from Enterprise because I have had good experiences with them. Even though there was a problem with my rental car,, this was no exception. As I drove north out of the city, I realized the car I received did not have functioning air-conditioning. We were experiencing warm weather, so this was a problem, but not a crippling one. Customer service agent Austin was very responsive when I called. We agreed on the amount of money he would take off the bill, and I feel they made it right. I did not want to return to downtown Chicago to try and replace the car, so at the end of the day, I was a satisfied customer. I would use this location again, as it has a good after-hours return policy.

I got into an accident and while the employees were nice the service was extremely slow. I made an…read moreappointment for 8am and by 10am I went home because they still didn't have any cars available. When I went back to get a car they still didn't have anything available for me that was fully covered by insurance and equivalent to the car I drive. I didn't understand the point of making an appointment if I was going to be waiting all day. I didn't get into a car until 1pm.

Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

Benji was pleasant, attentive , and very knowledgeable-even told us about the nearest bathroom. Not…read morehis fault it was closed!

We returned a car that we rented in Indiana it was seamless, we did have a little trouble finding…read morethe office on the 3rd floor of the garage but we called them and they told us exactly how to get in, we had just driven 3 hrs to get to Chicago, the idea of unpacking 4 suitcases and other bag and walking to our hotel was just to much, Matt told us he would drive us in the car we were returning. No unpacking in the garage . Just hopped back in and brought to the hotel. The nicest guys work there. Would recommend the millennium park enterprise to anyone who asks!!!! Thank you guys!!!

Summary & After twenty minutes waiting, I got my car…read more & Car in good condition, clean, met my expectations & Busy location & Overall, decent experience (for a satellite hertz office) Context: & Gold Member (Hertz Loyalty program) & App dowoaded, opted in for text notifications & Friday at 11am was the reservation time & Called ahead This is a super convenient location but it's also busy. I had some cautious optimism going in and it's possible that helped me. Calling ahead I called ahead of my reservation (about an hour and a half) to confirm I was planning to pick up the car. I was pleasantly surprised that someone picked up. Though I did confirm that I did indeed speak with local rep. When I arrived, I talked to that same rep and he knew who I was and said it was good I called ahead. Lines and availability: There was a long line ahead of me (two parties). There was one employee (not the one I talked to on the phone apparently) and while helping the folks ahead of me, she walks to the garage saying, "let me check if there are cars". Not what I want to hear from a non-airport. Fast forward to when I go to the garage to get my car, I see two other cars ready and about four in line for a wash. There are several employees back there washing the cars. Analysis no one asked for: So I arrive at 11am on a Friday, with two parties ahead of me, finding most cars were being washed and weren't ready yet. In chatting with the employee, he said it was a slow day! While many satellite offices get too many cars from ppl coming from the airport, this office likely is where ppl get a rental car to go *to* the airport. * Almost every customer had luggage. * Waiting on cars to arrive despite it being a "slow day'. * Downtown location * Calling ahead helped "You know how to make the reservation, now you just gotta learn how to *hold* the reservation." - Jerry Seinfeld

Avoid this location!!! Trash absolutely garbage . If you have business points or account, whatever…read morethe reason is that you may absolute have to use hertz just do a different location. Very unprofessional only thing professional is being liars. Just avoid this location multiple times let down, no cars, kid washing the car with windows down hit me with the seat cleaning fee, this time called ahead they didn't have the vehicle I booked so I got switched to a new vehicle and when I arrive yay no vehicles at all! and again to top it off unprofessional this branch should not be in business if it does continue to somehow survive and stay in business it needs to clean house and set brand standards and customer service training, and get that back in order which is doubtful so for now and always avoid this location

We reserved a car months in advance & came to pick it up. Pick up was very easy our paperwork was…read morecomplete and we were in a new rental in 10 minutes. We had a clean 2024 infinity Q 80. The car was luxurious, had plenty of room for our luggage and a third row of seats. It was easy & comfortable to drive.

Avis is unjustly using its power as a $5 billion company to over bill me. I rented an SUV in Costa…read moreRica and the car was displaying errors soon after rental. I bought the extra auto insurance through Avis which cost 3X more than the car itself. Ultimately the car broke down in a rural, high elevation area (far from any body of water) and left me and my family stranded. Rather than accepting that the car had an issue or that the Avis insurance should be applied, they are billing me $6000 for the breakdown and claim I drove the car through a large body of water which is not at all true. Without an insurance company to represent me (Avis controlled the insurance), it is just me, a formerly loyal customer against this international company. Avis is using its power to pressure my credit card to bill me. Rather than doing the right thing and work with their insurance company or the car manufacturer, they have disempowered me and are coming after me as an individual. This is an unfair fight, and Avis is a bully.

To return the car, go into the self parking lot, drive to the 4th floor, take a picture of the gas…read moreand mileage, and bring your keys to the Hertz office to check-out. We had to find this out through calling and it should say these instructions somewhere like on their website or yelp page. We had to call to find out these instructions but they did not answer for almost 10 mins. Overall, the drop off process was easy and quick.

Renters Beware! This is an absolutely pathetic location with non-existent customer service. They…read morewill "get you" with added charges like pushing insurance, fuel service, damage to the vehicle, etc. There have been several times when a booking was made but no cars were available or ready and customers turned away. The regulatory bodies should investigate confirmed reservations that are prepaid and customers being turned away. The location is severely mismanaged evident from the fact that their lot is full of vehicles but they are back-logged cleaning cars. Usually long lines for pick-up and average time from store entry to car is 30-45 mins. Cars are old, dirty, smell like smoke, and fuel level is often misrepresented. International Drivers: Be particularly careful for not falling into the trap of signing up for bogus add-on fees. The location used to allow after hours returns but they recently stopped since they clearly have no clue how to manage. The manager is highly abrasive with zero customer service. Avoid this location like a plague!

You step up to the counter and immediately forget you're in one of the smallest rental locations in…read morethe city. The team has this uncanny way of greeting you like you've been swapping trip stories with them for years. It's friendly without being forced, familiar without being presumptuous. They ask about your plans because they're genuinely curious, and the conversation feels more like chatting with people who want your trip to go well than running through a checklist. The space itself is compact -- tucked neatly into the Hyatt -- but the service feels anything but small. They offer suggestions, remember details, and make the whole process feel unrushed and personal. In a city full of big, anonymous rental counters, this one stands out for delivering the kind of hospitality that sticks with you long after you've driven off.

This location of Sixt SCAMMED my family on Christmas Eve 2024 and we are still dealing with it…read more We rented a car for less than 24 hours and returned it on Christmas Eve of last year in perfect condition to the Hyatt lot and returned the keys to the desk at sixt. A couple of days later, I noticed a large charge and found that I was accused of severely damaging the car. Since then I've called the location frequently and they maintain that no one can do anything expect for a high level manager at Sixt and it's impossible to get a hold of them. No photos were provided as proof, nothing but autoresponses to my several emails. Now, 11 months later, they sent the $1000 bill to collections. This is fraudulent.

I had an amazing experience with Paul. Although I did not let them know ahead of time I was…read morearriving and there were no cars, he made sure I had access to a car he personally prepared. It was also seamless return to the body shop. I was also contacted afterward to make sure I had a good experience.

They make it hard to rent any substantial car to go one way. Other times it's been really good…read more They always try to give me a tiny car, I drive a big bad SUV and usually pay for the upgrade.