I've been trying to find a place to leave a comment (there's nowhere to email you, bummer). You…read morehad a young man at Nashville midnight on Friday representing you. His name was Joe. He was amazing young man and I wanted to give him kudos for how he treated me .He helped me get to my car, helped me get my things in my car and had wonderful smile and a great attitude. so please let him know that I appreciated him. Nashville airport, Joe . PLEASE let him know!

The clerk was patient and professional. He gave me an appropriate discount when I downgraded the…read moresize of my vehicle. I was very happy with the experience!

I've always had excellent service at the Enterprise Rental office in my neighborhood…read more Even when they are busy, your turn belongs to you. Friendly and offers of accommodations are sincere and not perfunctory.

Horrible! I booked a reservation in Downtown Nashville. 1700 8th ave location. Got a…read moreconfirmation immediately. So, I do the right thing and cancel my reservation at the airport. This morning, Sept 24th, 2026, I get a VM say they don't have any cars. So, I had a reservation but they don't have cars. I asked multiple people there including the manager what they could do to help. The answers were, "nothing" and "you can take an Uber!" I asked if they were going to pay for my Ubers and the answer was course NO. This is absolutely HORRIBLE customer service. So, I'm basically hooped as there are no cars in Nashville while we're here. And I can tell you the two people a spoke with couldn't care less. Enterprise just lost a customer for life!

I wouldn't recommend. Nasty attitudes and even nastier people(if you can call them people). I'm not…read moresure if this is a franchise location,if this is apart of the corporate chain. if this is apart of the chain, you may want to look into new management and staff. These people will lose you lots of future business.

This Budget location is very close to the airport so you can save on airport fees if you Uber here…read morefrom the airport to pick up your car. The gentlemen here are very nice and quick. It's a small office so you may not always get the exact car you wanted but I will definitely use them again!

Nobody showed up for over 1 hour to the Dollar and Thrifty counter, as the person sitting on the…read morefloor attested. We had to go to the Hertz across the street to get our Dollar car where it took an additional hour in line. Rental clerk was barely paying attention and directed us to a car that did not exist, so had to come back and wait some more. Overall, do not use Dollar or Thrifty at this airport because it took us 2 hours to get a car. The car was reliable, clean and they charged $161 instead of $186 quoted by Expedia because we returned the car only 3 hours into the 3rd day, so that was a good return process.

I wish I could leave zero Stars certainly fuming right now we got here 2 hours ago I prepaid…read moreeverything in advance so all in theory you have to do is go up and get your car keys.... One person working and there's 50 people in line and he is so slow... If I didn't prepay I would have left,..... 1,000% do not recommend at all do not rent from them.... I just went up we have tickets for our concert at the Grand Ole that I'm not even going to make at this point

I would leave a zero if possible. We rented from here at the airport in Nashville TN, we got one…read morecar and it turned out to have an issue. Had to drive back to the airport the next day to swap it out. They gave us a second car, then while trying to leave the parking garage the gate attendant was arguing back and forth with the office over a radio telling them that the swapped car wasn't under our name. Finally got to leave after 20 minutes of sitting there. We finished our vacation and went to turn the swapped car and it still wasn't listed under our name. After dealing with the office again they decided to refund the whole rental as compensation for the issues and unsatisfaction. Over the past two weeks they have charged our card three times and refunded us twice. So they still owe us our refund. They keep telling us someone will call us back and nobody does. We have a typed signed contract from them showing there is no charge and they keep charging us. It has now gotten to the point that we had to place a fraudulent claim and are considering a lawsuit. Will never rent from here again and I strongly advise anyone to not rent from them as well.

Fantastic customer service at this location! They had several people greeting customers in the…read moregarage area, directing them into a vehicle getting special cars if necessary they have waters in a cooler just all around fantastic job

Rented a car for one day. used the car for 6…read morehours...returned it with exactly the same amount of fuel that we started with. We have pictures of fuel tank beforeand after and the receipt for the full put in. Charged us an extra $30 for fuel. Called Avis and they took it off. Tried to talk with the location...would not return calls or text. Scam...do not rent from them.

I received the worst experience at AVIS. I set a reservation for a specific time. I got there ,…read morewaited almost a hour .. the hotel kept saying someone was there but nobody was not there. I ended up leaving because I got no service at all. How inconvience this was for me and my kids. Whoever was supposed to work was not in there!!!! I'm not from here and waisted time and money traveling to rent a car. I will not recommend this LOCATION AT ALL!

Great service and so efficient! We were in and out in just a few minutes to start our trip. They…read morewere so helpful and to work with. We highly recommend their business!

The Budget place reserved our car for 12:00 to be picked up. The place closes at noon. We had to go…read morewith Hertz.

I had a great experience like always when I rent here. The manager is soo friendly and she always…read moregreets me knowing my name

Terrible customer service…read more We booked a rental car for a trip with our family and came they said we couldn't get the car because we showed up (I kid you not) 60 seconds after our reservation time. Not only that but even if we showed up on time they said they didn't have the car available that we booked and had confirmation for. They had similar cars to what we booked in the lot and they were unwilling to give an explanation why we could not have one of those cars. Not only were they not helpful, they were extremely rude. "It's not my fault", etc etc. exceptionally rude. I'd give less than one star if I could.

Good: fast and easy in and out and return. Not good: the…read morefirst vehicle they gave us was dirty and the drivers seat was soaking wet. In turn, my butt was wet. Then they tried to down grade our vehicle despite prepaying for a certain size.

I have rented cars through Costco Travel and Budget more than 20 times over the years with no…read moreproblems -- until now. My most recent experience was hands down the worst rental I've ever had with any company. I reserved a car through Costco on July 18, 2025 for Sept 18-21, 2025, with an 8:00 AM pickup/drop-off, at a confirmed price of $207.11. When I arrived at the airport at 5:00 AM, the counter agent (Abdul) refused to release the car until 8:00 AM unless I paid an extra fee -- even when I offered to take a smaller/cheaper car. In the past, I've picked up early or late with no issues as long as I returned on time. I called Budget Customer Care, and the agent assured me there would be no additional fee. Instead, my reservation was changed without my consent to $385.29. The agent admitted the error but couldn't fix it, gave me a case number, and said "accounting" would resolve it. No one followed up. I called again and spoke with Merlinda, who was rude, dismissive, refused to escalate me to a manager, and left me with only another reference number. A third call after returning the car ended the same way: "nothing can be done." To be clear: Budget altered my reservation without my approval. I was nearly overcharged $180. I wasted hours on calls with zero accountability or resolution. This was a complete customer service failure at every level -- counter staff, call center, and management. If you value transparency, fair treatment, and basic accountability, do not rent from Budget.

Shame on me for not reading reviews...but it's Avis so figured the larger company would ensure…read morestandards are met. in short, These f'kers just 'gave away my car'. Here is what I posted on google reviews..i'm still furious. Read the reviews on this place. Unfortunately I did not. We checked out of our hotel this morning, hoping to have an excursion on the outskirts of Nashville. This car rental has been booked for at least six months with a credit card deposit. We had a late night so I couldn't make it at the original time 9 AM but I called the number listed and the person on the phone said yes no problem, and they hold it up to 20 something hours.. OK great. I arrived an hour and 20 minutes later (1 hour 20 minutes later) and the agent said 'sorry no cars not sure what to tell you; nothing I could do. ' She said they hold for 1 hour. So here we were after a beautiful vacation in Nashville with no option. She said 'try the airport'. I asked if they could shuttle me...nope. I mean literally no help other to wait in the small lobby on the off chance someone returned a car. So I went to the app, changed reservation to the airport...at a higher rate (no choice), had to pay $20 for an uber (keep in mind I ubered 10 minutes earlier from hotel to this location), and lost hours. I cannot say enough bad things about this place avoid it all costs they don't care. I plan to call corporate when I return home. Funny enough, they had a waitlist and called those people, but didn't call us. I repeat we did the right thing by calling earlier saying we were going to be late and asked if that was OK and that we were told yes. Agent who did nothing is in the attached picture.

Quality/Quantity - Overall a smooth transaction. Both times…read morethere was a customer in front of us. But again, it was overall a smooth and fairly quick process. Really enjoyed the Toyota Camry LE hybrid. So much that I am thinking of buying a hybrid for my daughter and/or wife, or both for their next cars. All our current cars are gas guzzlers. First experience getting 45-50 miles per gallon. A positive shock only buying 5 gallons of gas after driving 250 miles! Atmosphere - Small location. Consistent business. We knew if we did not get back early on Sunday, there would be a longer line. Yes, the line started to get long after we left. Service - Good. Not the friendliest folks (not rude or anything), but efficient and fairly quick. I rather have efficiency and speed over overly friendly people as we have places to go and see. Price - $300, reasonably priced for 6 days (really 5.5 days as we needed to return the car by 11:30am as they close early on Sundays). Includes $65 for adding an additional driver; $13 a day. Owner Comment - Congrats on your success since 2006 and being a part of the S&P 400. 2006 Cendant dissolved and split into 4 separate companies hence creating Avis Budget Group. 2011 Avis/Budget acquired Avis Europe, reuniting the Avis and Budget brands. 2012 Avis/Budget acquired Apex car rentals of New Zealand. 2013 Avis/Budget acquired Zip Cars. 2015 Acquired Maggiore Group, Italy's 4th largest vehicle rental company.