Great customer service Brian went above and beyond to get me the vehicle I wanted despite there…read morebeing so few available on the fleet.

I was very impressed with the efficiency and level of customer service at this location…read more The online check in process was seamless. Upon picking up the car, I was quickly greeted and the car was clean and ready to go. There was only one person working when I returned the car and she was quick to acknowledge everyone and made the drop off process quick and efficient. This will definitely be my go-to location when renting a car in the future!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

This is the worst customer service I've experienced for a rental car company. Rafael helped me out…read moreinitially when I rented the vehicle. He told me that I'll only be charged for the additional driver and to keep the vehicle clean and I won't be charged with anything else. I received the vehicle extremely dirty. It was as if a child took chalk and drew it all over the seats (back and front) and the top of the vehicle. The outside had many scratches. I let Rafael know and he asked his colleague went to inspect the car because he was helping out another customer. I pointed out the top of the vehicle and the seats. The guy cleaned out the one spot on the top and said the car was okay. I pointed at the rest of the top and the seats. He told me that they only look at "actual damage to the outside of the car". I asked why did Rafael say "keep the vehicle clean" when the vehicle is so dirty? The guy told me not to worry. I told him that tank wasn't even full either. There was a some miles off. I came back and Santiago helped me out. He gave me the receipt and told me that I am getting charged for "insurance". I told him that everything was paid for in advanced and Rafael told me that I'm only paying for the additional driver. It looked like he contacted Rafael through text and he told me that Rafael missed it and he took off the additional charge. They blamed it on the other budget store that I had rented from. Santiago told me that I am only paying for the additional driver. I received a new receipt giving me a refund for the additional "insurance" and I only was charged for the additional driver. A day later, I was charged an additional $9.93. Upon calling , they said it was for the gas. These workers here are so DISHONEST! You can't tell someone one thing and then do another thing behind their back. I am going back on Monday when they open because they wanted to see "proof" that we did not receive the car on a full tank when we received it. I have pictures of when I got the vehicle. BEWARE when renting from here!!!! They will randomly charge you without your knowledge! The pictures I took don't really even show the actual dirtiness of the car.

Every time the customer service is great. I rent frequently. They always have the car/SUV I reserve…read moreand if not will upgrade. This location is easy to access and you do not have the hustle and bustle of LAX. The prices are competitive ad again great customer service.

Huge thanks to Brian and Alex! They were so helpful, always available to answer questions, and…read morehandled everything quickly and efficiently. They made the rental process painless, I couldn't have asked for a better experience. Highly recommend!

Over the holidays it seems everyone needs a car so every location of Enterprise will be over…read moresubscribed. Same thing happened to me over Christmas 2024 when I was visiting. Pro tip: Do not rely on phone calls because the team members are occupied with onsite customers, this location is consistently short-staffed, and there's no time to answer incoming phone queries. I have to say the young team members left to fend for themselves behaved with grace and good manners. Call out to Faith the sweet lady, Juan who never flinched or showed irritation and Jasson who patiently extra-washed a car to make sure my experience was not compromised. As well the cleaning staff does an outstanding job turning around the steady stream of cars being dropped off. This operation is as difficult as a major airport hub in handling exchanges of vehicles to various different parties over various different periods. I was thoroughly satisfied with the extraordinary way in which the customer service people here handled customers while under duress. I kept the car a second longer period instead of returning it on the date I said I would. Seamless customer experience. The staff drove me to another location in San Gabriel to pick up my car because I arrived later than my estimated pick up time. Great choice of staff Enterprise, please give these priceless young folk a raise so they can continue to work in Pasadena.

I've chosen this location and company over again multiple times. The owner/manager of the company…read more here is phenomenal when it comes to details and helping you out. Been about 10 years now and he still has my business. Exceptional customer service and always get a nice rental that's kept up and well cleaned. For the price of what we pay we couldn't find anything better.very friendly and easy to work with. Will be returning and recommending!

Great customer service and the team went out of their way to get us the car we wanted. Thank you!read more

Avis on arroyo pk way Pasadena it's the best card are amazing & the guys are very helpful &…read morefriendly We love renting from you

I first tried this place a couple years back. The guy that helped me was grumpy and when I turned…read moremy car in he had a cleaning fee added. I don't eat in cars, don't smoke and only drink water. A couple bad experiences later I tried them again because enterprise is closed on Sundays when I was returning. So glad I came back because a new employee, Santiago was working there. He's personable, quick, efficient and knows cars. I prefer coming here when I know he's working as he really just wants to help. Sometimes I can be a lot but I appreciate his patience with me. He needs a raise!

What a great experience from start to finish, Chris and Richard of Konvoy Rentals were excellent…read morehosts. I booked the Tesla Model 3 last weekend while I was in town for a wedding and loved every minute of it. Renting was quick and easy online and I opted for the local pick-up at their designated pick up spot. Chris was punctual and enthusiastic, he walked me through how to use the car, where to charge up and all the high tech functions. This was my first time ever driving a Tesla so all the new information was overwhelming but once you get behind the wheel it is fairly easy. The Tesla Model 3 was spotless from head to toe - black and wood interior with a pearl white exterior. Beautiful double panoramic roof and a massive center screen that controls everything in the car. The wedding I attended was in Fullerton so the auto-pilot is what stole the show. Funny thing is, on my first drive I actually got temporarily kicked out of auto-pilot because I kept forgetting to let the car know that I was paying attention (you need to squeeze/tap the steering wheel when the tablet flashes blue). Other than that everything went smoothly. Overall it was a great experience, Tesla created a very enjoyable driving experience (even in LA!), and the guys of Konvoy Rentals make renting one all too easy. I highly recommend renting from Konvoy if you're ever in LA.

I knew it was going to be good when someone picked up the phone right away. My family was heading…read moreto Las Vegas for a last minute weekend trip and decided to rent a nice car this time around. I found Konvoy after some Google searching and their "Vegas Package" was just what we were looking for, including 600 miles round trip from LA to Vegas (NO GAS MONEY NEEDED!) and a sweet $25 off promotion for new users. Had a minor issue when the car we wanted was actually rented out, but Dick updated us as soon as he heard, and got us into an equally beautiful, fully loaded Model 3. Other than that, we couldn't have asked for a better or smoother experience... light years better than any other rental company out there. An actual person picked up the phone, called me back, helped me finalize the quote, rental agreement and insurance andelivery logistics -- truly a white glove experience. Mack even took the time to teach my older parents how to drive the tech-enabled Tesla which was an experience in of itself Dick, Mack, and the team went above and beyond to make sure our family had the best time and they truly delivered! Can't beat arriving in style to The City that Never Sleeps!

I didn't have a car for 6 months and rented cars weekly or monthly. When Cheyenne was there this…read morewas the best location. Unfortunately after Cheyenne left (I was told he was promoted and is now at a different location), this location went downhill FAST. Shane is the absolute worst. I'm SHOCKED that someone with such poor customer service skills got promoted. On my most recent (LAST EVER) visit, I walked in and was not greeted. He finished up with another customer and then continued to not acknowledge me. I sat and waited while he took a call that came in after I did and talked to them for a while without ever acknowledging that I was waiting. Then he hung up that call and just worked on his computer silently talking to himself as if he was alone. He ignored me for a good 20 minutes until I finally walked up (I was the ONLY person in there with him) and asked to be helped. He then rushed through the process, didn't do the walk through, and pretended he didn't know me even though at the end he made a comment like "I know you don't want insurance" which proved he did know me. He was just so so rude to me. It was unbelievable. And this is just the most recent time! I'm not even going to recount all of the other numerous times he has been rude. ZERO stars for Shane, 1 for Edgar because at least he tries, but he seems stressed overwhelmed and pissed off most of the time I see him in there. He's not as bad as Shane but he's still pretty bad at customer service. It's too bad they lost Cheyenne. One additional star because the cars are usually good (although they have a serious deficiency when it comes to their key fob batteries - they're often broken or super low which is a big issue when they rarely give you the back up manual key). But other than that the cars are good. If you must go to Enterprise, go to the Alhambra location instead - they are much friendlier and more helpful. But honestly, five stars for the Budget on Arroyo. Those guys are the best! They helped me out with multiple long term rentals. The cars are slightly less luxurious, but the whole experience is so much more affordable! And best of all at Budget I don't have to deal with Shane being rude a-hole.

We have had great experiences with enterprise rentals. The cars are clean without dents or dings…read moreand service staff is excellent Easy check in and returns

This is my go-to car rental spot! I live in LA without a car (gasp!), so I rent one every month or…read moretwo when I need to run errands or take a day trip. Their cars are always in great shape, the prices are super fair, and the owners are really kind and fun to talk to. They even have a resident cat, Tux, who frequents the lot! I recommend this place so often, my friends have started calling the owners my "rental guys." 10/10 would rent again (and again, and again, clearly).

Brad and Helen are number 1!!! For so many years i rented from them and they are respectful and…read morehelpful. Alaways providing the best service and the best cars. If there were 10 stars i would give them 100!