They sent me a text the night before my appointment to cancel. I had two services booked. They…read morewaited until closing time to cancel the appointment instead of having the respect to call me. This is the SECOND time they messed up my appointment. The first time they "lost" my appointment and had to send me to Short Hills because of their mistakes. Still waiting on a phone call to reschedule. They took my credit card information for the appointment. I guess they just don't care??

Jessica was amazing for botox. It was my first time here, definitely would come again.read more

This place is amazing. Melenia, Dr. Asmar's nurse practicioner is the best I have ever seen,…read moreseriously. Never had someone make me feel at home and make me laugh as much. Dr. Asmar is friendly too. the knowledge of both of them is impeccable.-Joseph Wroblewski

Horrible place! Dirty rooms. I was ready to run out of there. There were used gloves on the floor…read morebloody stains on the counter. The doctor came in sweats pants and top never introduced herself. I had to say: Who are you? Before I knew she had already cut up my skin pimple she never said what it could be or what to do afterwards. I felt like an animal in the worst Vet office! The most dangerous part of this is they never asked my medical history. I never filled out anything except for my personal info. They did not know if I was taking any medications or my allergies. That alone is a huge RED FLAG. Forget about calling them, you will never speak to a person but a computer. Also they have just few MD's and plenty of PA's. The reason for it is all about their bottom line. They should call themselves medical office!

The interior space (inside the scientology church) is indeed very nice and relaxing, however the…read moremedical services are not. The condition I went for was not only not addressed, but I got a serious burn on my face by this doctor. Never again! Oh, and she has such an attitude - probably to make up for the lack of skills.

Dr. DeJuliis is the only person I trust to keep my skin looking refreshed and youthful. When I tell…read morepeople my age, people usually don't believe me. She and her whole staff are lovely and take the time to give me great service and answer all my questions. Highly recommend.

Communication. If the doctor is out of town on vacation and…read morehad booked appointments, do better to contact the client. We (my sons and I) drove from Hillside to get there. No one else as available to see us. We never returned after that. Very disappointing

Upon arrival, patients must wait in their car and send a text notification to a designated phone…read morenumber. As soon as the office is ready for you, staff will come to your car and escort you in. You must wear a mask. I usually arrive a few hours before my appointment time, so I have no complaints about wait times. I first became a patient of Dr. Downie 16 years ago when I was living in NJ and her office was at another location in Montclair. I needed a doctor who specializes in the treatment of African skin, which easily scars and hyperpigments. A few customers in my hair braider's shop recommended her. Dr. Downie successfully treated my melasma because I have not since had a recurrence. Dr. Downie is both my medical and cosmetic dermatologist. I drive over and hour and a half from Eastern Long Island to see her. She has performed on me many cosmetic procedures, which beautify my skin. I use the skin and hair products she recommends. My scars have reduced significantly, and my hair is now growing like wildfire. I have never received more compliments from strangers about my image. All staff are friendly and professional. I will continue patronizing Image Dermatology because of the stellar treatment that I get here.

Today was the first time visiting this location and I just know this will be where I will be doing…read moremy remaining sessions. The place itself seems identical to the Williamsburg location but I like this one better. The receptionist was very friendly and helped me to schedule all of my appointments on the same date so I'm not coming to Laser Away a million times like I work here lol (not sure why they were scattered out to begin with) She also informed me of the update where we can be in the sun before/ after laser. I was concerned how was I going to be outside this summer with 8 treatments remaining. Glad it won't be an issue now. The woman who did my laser (I wish I would have gotten her name) was very informative and made me feel comfortable. This was my second session so I'm still pretty new. I added on a new service, my upper lip (because why be hairless everywhere else and still have a mustache?!) and the woman walked me through what it would feel like and even did a test on my neck before we began- I appreciated that. She was thorough and took her time making sure to get every spot. I already booked my next appointment and I can't wait to come back! I've seen amazing results after the first session so I can't wait to see if any hair grows back now.

Storytime: removing my former 5 star review because laseraway is DOWN BAD... story time: tonight…read morethe "manager" yona wanted to leave early so she called me at 655p to tell me she was cancelling my 7p appointment booked weeks ago and that I planned my work schedule, childcare and plans with friends around- I had already driven 30 minutes to get there and was around the corner. She then yelled at me when I suggested I should receive some sort of compensation for the severe inconvenience, told me I was out of luck because I already paid for the service and then hung up on me. Every single laseraway employee I've ever met has told me they are looking for a new job and hate working there and clearly it's managers like yona driving away good employees and customers. I'm shocked she still has a job with customer service/managerial "skills" like I saw tonight, but hopefully she enjoyed getting off early tonight on June 23 2026. Avoid and take your business elsewhere unless you want your appt cancelled without notice 5 minutes before so the manager can tell you she doesn't care because you already paid for the appt, hang up on you and then leave early.

Great job by Diane…read more Loved the February Xtox on my forehead Howard beach area needs more days than Monday

I found this GEM on a Instagram ad . What a find !! Dulce the owner is AMAZING. Her work speaks…read morefor itself . She transformed my cellulite ridden thighs in 5 sessions !! The best part is Dulce the owner is CONSISTENT !! i've been burnt before by other aestheticians , buying packages only to have marginal , choppy work after the first session . NOT Dulce she excellent at every session . I was so satisfied, i decided to try other treatments. i could see staying with her & only her indefinitely.

After being a patient of Image Dermatology for over 3 years, I am saddened to write this review. I…read morehave been a patient of Megan and always found her to be a thorough and professional provider. I've had some recent concerns and called the office to schedule an appointment with Dr. Downie as she had closer availability. I received TWO text message confirmations for my appointment prior to and one email confirmation ( all attached below). I arrived to my appointment today and was told they " couldn't find my appointment", that I could be seen however there were 6 people ahead of me which would result in over an hour and a half wait before I was seen. I expressed to the office that while I anticipated a wait, 1.5 hours was well beyond an acceptable wait time. I am an understanding person and have no problem waiting 30 minutes beyond my appointment time, even 45 minutes if there is an emergency however, 1.5 hours is nothing but a reflection of poor office management. Additionally, as my appointment was confirmed but somehow not coming up in the system, I asked for reasonable accommodations from the office. I did everything correct as a patient : I confined my appointment, I arrived early to my appointment and remained respectful in communicating my concerns. I requested, as the error was on the office and not myself, to be seen later today at 3:30. Again, reasonable accommodation request considering I showed the office proof that my appointment was confined by their system. The only options provided to me were to see Megan on another day and time or to see Dr. Downie during her next open appointment which was at 5:00 pm today. When I expressed that 5pm didn't not work as I needed to head to work that time, I was offered to come at my requested 3:30pm time and wait 1.5 hours to be seen... so still 5:00pm. Very unprofessional and quite frankly rude. I'm not sure about this office, but I'm sure in business and healthcare, when a error is made by the practice, it is then their responsibility to fix the error without additional inconvenience to the patron. Late appointments are cancelled and cancelled appointments result in a $100 fee so there is a communicated expectation of respecting the doctors time, however this same expectation of respect for time is not given to patients. I gave this dermatologist office two stars purely for Megan, however this practice has lost me and my future additional referrals as a client.

I have been a patient of Image Dermatology for approximately four years. I had a new skin…read morecondition that had not been treated correctly by other dermatologists. So, a family member had seen Dr. Downie on a talk show and recommended that I check her out. So I did and so far that was a good decision. Every appointment I have had with her has been a pleasant experience. She is a very relatable and kind person. The whole staff is very welcoming. Usually when I go to a doctors office it becomes a hurry up and wait game; but that has not been my experience with image dermatology. They're very thorough but they try hard to get you in and out. I Recently had an emergency appointment for a skin problem that I am having. Although she was done for the day, after explaining the issue, Dr. Downie called me back and asked me to come in and that she would wait for me. She has run all types of test and proven to be very thorough with me, which is something I like. I have no doubt that she will not stop until she has found what my underlying issue is and cured it.