wanted to bring to attention some ongoing concerns regarding the older receptionist. Unfortunately,…read moreshe often comes across as unprofessional and unfriendly when speaking to clients. * She does not greet or speak to clients in a friendly or welcoming manner, either in person or over the phone. * She has repeated comments that nail technicians have said about clients, which feels inappropriate and unprofessional. * When a client needs to cancel or reschedule, she makes them feel guilty rather than understanding the situation. * She frequently acts as though she is in a management position, though she is not, which creates confusion and discomfort for both clients and staff. Overall, her attitude and behavior do not reflect the level of professionalism or warmth expected at the front desk and can negatively affect the salon's atmosphere and client experience.

Pricey for a nail soak off…read more was charged $40 and I even bought my own nail strengthener and polish. Th e nail tech cut my natural nail without asking. So I told her she should have asked first. Will not go back‼10/23/24

Was on a work trip and had time for a pedicure so I stopped in! The menu was very confusing as it…read morejust listed different things but didn't really describe what the service was for. I ended up just asking for a regular pedicure and hoped for the best! The service was done very carefully and I was very comfortable throughout. My toes looked great!

Came here an hour before it closed and they still had wonderful customer service I came for a nice…read morecalm pedicure and that was what I got the price was reasonable $55 and the message was wonderful message chairs were top tier and the vibe was right and the place was clean I will definitely go back I didn't even know they were there right in between hobby lobby and tom foolery in Middletown!

It was great my toes look amazing! The smell in there was little strong but it was very clean…read moreenjoyable for a girls day.

Ricky gave me the best pedicure I've had in a very, very long time. Can't wait to go back.read more

I've had several terrible experiences coming here so save yourself the headache. I tried to give…read morethem the benefit of the doubt, but they are just terrible people. Came in to get my nails removed, and when the girl was "finished" I pointed out that there were still a bunch of liquid gel left on my nails. She kept trying to remove it with another nail, but kept going under my skin. She wears glasses, so I guess she can't see well idk. It took for an older woman to come in finish the job, but she still didn't even get it all off. She grabbed my hands very aggressively and I could tell they were talking about me. Very nasty and rude people. Don't come here!

From impressive to CHEAP and RUDE, awful customer service. As long as you're paying, they are nice,…read moreaccommodating, and so fakely sweet. But call them out on their mistakes or bad work - TWICE within 10 days - and they turn into RUDE, cheap, ignorant people. Let me explain . . . (Thursday) I went to get a pedicure before vacation, paying extra for both gel and for French tip design. The pedicure was great! I paid $58 - even tipped the tech $12 because I was so happy. I was very pleased when I left the salon and excited to show them off - I thought they looked great. (Friday) One of the gel finish on a nail had lifted and come off. I had not done anything out of the ordinary to cause this - I wasn't climbing thru rocks or dragging my toes. I returned to the salon and they fixed it - no questions asked. I tipped another $5 for the GREAT customer service...or so I thought. (Sunday) we left for our cruise. Each day I notice some lifting around the cuticle, but nothing major. (Tuesday) the gel finish on my big toe was breaking off and chipping. It was looking terrible. Then another started and another... (Wednesday) the big toe was completely gone with another ready to fall off. And another and again another. (Thursday) the gel finish on THREE nails was gone. I ended up just taking off the many that were lifting and trimming the few that were left. Spent the rest of vacation with plain toes, not what I wanted at all, or what I had paid for just ONE week ago. This was NOT what I expected from a pedicure, paying EXTRA for both the gel finish and French design. I have NEVER had an issue with it lasting just 5 days. I have gone weeks in the past from other salons. (Sunday) we returned from vacation late evening - salon closed. (Monday) salon closed (Tuesday) I returned to the salon WITH PICS to show the deterioration of my pedicure over the first 5 days. They were not interested at all in seeing the terrible work that their nail tech completed - TWICE. I had spent $75 on this pedicure, including the two tips I had given. I thought that an express pedicure - quick scrub of the feet and maybe file - was not too much to ask. There was ONE other customer in the salon. Other techs were sitting doing nothing. It's not like they were busy. They told me no - just a polish change. I told them I thought I would be compensated in some way for the terrible work that was done twice and a quick pedicure was not too much to ask - it had been 10 days - 5 of which I had bare nails. They just ignored me and said just a polish change. Then they RUDELY spoke to each other in their native language. So so so rude. This may seem petty to some, but I do not get pedicures very often and i was excited ... it was special for my vacation, since I would be wearing sandals the entire time. The fact that they just blew me off and acted like it was an inconvenience is very disturbing. I will NOT ever go back to this salon and I recommend that no one wastes their time going here. I should've just polished my nails myself.

Tried this place tonight, after reading all the crazy reviews yes I still went ahead because…read moresometimes you have to try for yourself & I was not disappointed, The nail salon is beautiful and clean I love my nails I will return and I recommend this establishment.

I came on mother's day to get my child polish changed (toes & hands). They seem to be upset because…read moreI nolonger wanted to get my toes & nails done (just my child) they said polish change is $18 for toes and $15 for hands! Not for a wash and polish change..just Polish change."have they lost their minds... never again terrible place" tried to bribe me to get gel polish for my child and this is a toddler . Smh crazy

Nina, Bah, Tanner & Kim are amazing people. They are focused on family, theirs and the customers!…read moreEvery service each of them exceeds my expectations. Thanks,

I have been several times with different service providers each time and have always been happy!…read moreExcellent service every time very friendly and acomodating!

Looking for Eyelash extensions GO to Salon 828 and ask for Kelly! I have been getting Eyelash…read moreextensions for the last 4 years . Recently I had to find a local salon instead of commuting over a hour to get them done. I was so worried about the change of salon and concerned that I wouldn't be able to find as good of a service that I was use to. I booked an appointment with Salon 828 in Middletown De with Kelly. I am EXTREMELY SATISFIED!! I waited to write my review for a few weeks to make sure my lashes would hold up and they have. They look as amazing 3 weeks later as they did the day I got them done. Kelly's technique and skill at applying the lashes is very very good. They are the perfect length that I described I wanted, no clumping, very little shed ( just your normal). They are lush and full and again I have to say these are the best set I have every had in all my years. Absolutely NO need to supplement with mascara of any kind . I have had many compliments. If you are thinking about getting lashes I highly recommend Kelly at Salon 828. I go to the Middletown De location but I understand she also works in the Wilmington De location also. Oh the price $$.....you absolutely can NOT beat the price for a new set. Do your research and you will agree.

Nicole is amazing! I always go in not knowing what I want done with my hair, and she works her…read moremagic. My hair always comes out looking fabulous! Best hair salon in Middletown DE ever Nicoleeeee My Fav

Ive been going to this salon monthly for pedicures for some time - very clean, professional setup…read moreand a good value.

I've been a regular customer of this business for a while and loved their services. However,…read morewhenever Mr. Lee did my nails, and I would leave quite unsatisfied because he's more of a business person than a nail technician/specialist. What happened yesterday was beyond believable. I went in for acrylic nails. He asked me whether I wanted it long, to which I responded, "No." He proceeded to do my nails, and I just let him do his thing. I reckon he steps in when there's no one available. At some point, I told him I wanted it oval. My regular nails are so short. He told me they were so short, and he possibly couldn't shape it oval. He hadn't added the acrylics because he had interpreted my "no" as I didn't want the acrylic extensions. I had even said I wanted "French tip" with the acrylic. He kept complaining and arguing with me about what was said or what was not said. I decided 'enough was enough'. Let me just pay and leave. At 1st, I had agreed that he could just paint it as it was so we could move on. However, he kept arguing with me, and Ms Kay, the owner also defending him, that I said I didn't want acrylic and now I'm saying something different when she hadn't even heard the conversation when it occurred. At the end of the day, my nails were left midway, with acrylic powder on it, no paint, just undone, and awkward. There was no "I'm sorry" and no attempt to make it better, just arguing. Nobody has to be treated like that by any business. I didn't disrespect them in any way and didn't deserve to be treated like that. I wish to convey that it's important to be mindful of how you treat all your customers because we all matter, and you may also need someone else in a different setting.

please do NOT go here to get your eyebrows or upper lip waxed here. the service was nice but…read morehowever the way the service was executed was not. i have scarring along the bottom of my nose from where the HOT wax was applied. i felt the lady blow on the wax and sometimes i would the lady blowing on my face. the waxing strip was removed very roughly and i have a lot of lifting on my skin. i've gotten my eyebrows done for 7 years and have NEVER had an experience this horrible. at the end of the appointment i asked for no lotions or liquids to be applied and she applied what smelt like rubbing alcohol and it burned my skin as well. not to even mention she didn't get all of the hairs off my eyebrow either

Not sure why so many low ratings. Typical strip mall type place. Was able to get right in without…read morean appointment for a basic pedicure ($35). Polishes are a bit hit and miss with some looking old but easily found a color. The technician was friendly and the leg massage was top notch. Don't live in this area but will return when back this way.

Nice people, but 24 hours after a gel mani pedi and they are peeling. One whole nail peeled right…read moreoff. And I was speechless when they gave me the total of $125 for a gel mani/pedi.

Since moving to Delaware, I've been to quite a few nail salons in the Middletown/Townsend area and…read morethis is by far my favorite! Scott always does and amazing job with my nails. I've had other techs do my pedicure and they are great as well. They do try their best to decrease wait times and I appreciate that.