Took my grandkids here while they were visiting, and they had the best time. The facility was clean, the employees were kind, and there were lots of places for the kids to play safely. We'll definitely be back on our next visit. read more

Very organized and busy place for children of all ages. Pretty lit with ample lighting and kids engaging place. Our children loved it and burned out their energies with varied category of exercises. Trampoline bubble jumping slides, elliptical bike games, and many more. It's got so much to explore and enjoy. Definitely worth coming and having fun as family and parties. read more

Sky Zone Frisco - Preston Ridge - Restroom access is easy - Trampoline Parks Near Me - Frisco, Texas

Hours are not consistent. The website and phone service says 12-8p. The doors say 9-9p. Then they have a temporary sign that says 2-8p. Went ahead and cancelled our membership. Consistency is key for a business with hours catering to parents with kids and schedules. read more

See all

We booked our daughter's birthday party at Sky Zone weeks in advance. Just the day before, I called to confirm everything and was told we were good to go. Then, Saturday (day of the party), 2 hours before the party, they left a voicemail saying it was canceled due to "unforeseen circumstances" and then had the audacity to say "Have a great rest of your day." No explanation beyond that. I called back immediately--three times then with a voicemail--and got no response. After more calls, someone finally answered. The girl I spoke to laughed a couple of times while on the phone with me and was very unprofessional. They didn't offer a refund--instead, they only offered a "discount" if we rescheduled the party, even though the cancellation was completely on their end. This left us scrambling at the last minute to figure out what to do for my daughter's birthday, with zero urgency or accountability from Sky Zone. I asked for the manager to call me and I never heard from anyone. Stay away from here! Go to Urban Air instead! read more

The kids love it. That said, be careful what you sign when you pay. Even though we said one month only and don't renew they did auto-renew monthly! Our mistake for not catching it immediately but when they're expressly told not to renew they shouldn't. Just beware! (Giving it a 3 because for kids it's a 5 but check in and financially I'd give it a 1 so we're averaging. If we get a full refund less dates actually used I'll change the review.) read more

We went there a couple of months after it opened for a birthday party and had a good time. There were plenty of activities for all ages. Babies - ball pit, foam structures, crawling area Toddlers - trampolines, coloring station, games on TVs, climbing structure Kids - slides, aerial silks, trapeze, obstacle course Adults - concession and lounge area There are rooms for private events. Apparently, if you are a member, they allow outside food to be brought in for birthday parties but pizzas still come with the room rental. I didn't check out the cost, but I do enjoy it more than Urban Air in Frisco. read more

We purchased the summer membership and visit 3-4 times a week. The membership itself was the best price for similar places nearby (e.g., Ninja Nation, Urban Air, etc.). The facilities are great, and staff have been great every time we've interacted with them. The one big drawback is the level of cleanliness. In the beginning of the summer, employees came out to wipe down tables at least once - if not twice - during our two-hour play period. But as the summer has passed, it has gotten progressively worse. I bring my own wipes to clean the table, because I never find clean ones any longer. And there are sticky stains all over the floors, along with food debris and other trash. The bathrooms have similarly deteriorated in cleanliness. They're not understaffed from what I can see. I really wish they would do a better job cleaning more often and thoroughly. read more

Had my son's 11th birthday party here and it was a stress free experience! The kids had a blast! We got the package with 2 hours playtime and 1 hour party room which isn't until the last hour. So the kids were starving!! We arrive to party room and the pizzas weren't ready yet - glad I brought some extra snacks. They said the kitchen was a little backed up - and we had to wait another 20 min for the pizzas. This appears to be poor planning on their side because we had been there for 2 hours playing... plenty of time to make pizzas. That aside, the hosts were great and gracious and took care of serving the kids and making it fun. And the kids had an amazing time! Thank you Skyzone. My son rated it 10/10 :) read more

I purchased a ticket online and signed the necessary waivers so that my son could meet some of this friends there. About 15 minutes before his scheduled time, we arrived at the location, and were informed, at the door, that there were not any tickets available and we couldn't come in. I could not get an answer from the young girl at the door, as to why I had purchased a ticket online, had the receipt, etc. why I could not go in? Don't go!!!! read more

Mike and David G. were great! They were super helpful. Great place for families! Exercise and fun! Highly recommend this place! read more

Sky Zone Frisco - Preston Ridge - Snacks - Trampoline Parks Near Me - Frisco, Texas

I came with my two boys and was really disappointed in this place. Both the fountain drink and Icee machine were out of order. The arcade card machine was out of order. We waited 20 minutes for our chicken strips. Most of the tables to eat on had not been cleaned and the entire 2 hours we were there no one cleaned them. Here an all day pass is $43 but at Urban Air it's $28 for all the attractions. Here for $28 you only get to play for 90 mins. There is also no discount for younger kids like there is at Urban Air for the kids 40" and under. This place is just expensive for what you get. If the $28 was for all day like Urban Air, we would probably return despite it being dirty and the out of order stuff. Ultimately, you get less time to play and less attractions than Urban Air that's just down the street. read more

Very Disappointing Experience - Not Worth the Cost I booked the Mega package for my child's birthday (19 kids at $43 each), expecting a smooth and premium experience. Instead, it was chaotic from start to finish. They only provided 3 pizzas when the package clearly states 1 pizza per 5 kids -- meaning 4 kids were left without food. When I asked, they said the remaining 4 didn't "qualify" for another pizza. I ended up buying extra pizza myself, which took 20 minutes, and by then some kids had to leave without eating. Check-in was another disaster -- we spent 20-25 minutes just checking in kids, cutting into valuable party time. I saw other parents who had party complaining as well. I have cancelled my monthly membership with them as well! Highly disappointed! For the price, I expected better organization and basic fairness. Would not recommend booking a party here. read more

UPDATE: I am changing my review from 1 star to 4 stars. After leaving this review, I finally received a call from the District Manager. She informed me that she recently took over and made several staffing changes that should result in a significant improvement in customer relations. She gave us a refund for my son's Summer Membership and gifted several VIP passes for future visits. She was very apologetic and had a genuine posture of care. This was very refreshing compared to our recent experience. read more

Karen worker named Kylie B. was letting girls do backhandsprings and not letting us do back flips we got in trouble and the girls didn't.