so greedy cancellation policy. Will have to cancel your membership 3 business days before the plan renewal.

Agree with the other reviewers about the membership, avoid this by all means. We were told by a staff member we get 3 months free and we can cancel anytime. We then realize that we get charged every month, and you are committed to paying for 3 months. Lesson learned. read more

First thought on arrival: there are so many kids. Second thought: this. is. awesome. We paid $16 each for a one hour jumping package. There are four sections, only three available to adults: Foam Zone, Basketball Zone, Main Court. Dodgeball is only for kids. We went straight to the main court where I proceeded to get tired literally five minutes jumping on the trampoline. I'm not the most physically fit person, but I get my standard exercise in. This was such a workout for me and soooo worth it. We were jumping off walls, doing twists in the air, flips.. (my friends did the flips. I sort of flopped). You can bounce your way to shoot some hoops and practice your jumps in the foam pit. You pay an additional $2 for special socks, which I think helps keep the zones clean and gives you better traction. You also wear a sticker that helps staff monitor time. The staff on the Main Court were impressively attentive. I had so much fun and plan to come back. So why three stars? - While I had no problem picking up on the rules (it helped that there's a video by the checkout line and rules posted on the walls), I think excellent customer service means explaining the rules before you send people to do their thing. Especially when you have kids running around, you can't expect people to always know what's going on. A quick orientation on the rules and regulations would be helpful. - You have to insert 50cents each time you want to re-lock the locker. We opted to leave our stuff in the car. - You can only attempt things once.. You could be waiting five minutes in the foam zone line only to jump once. Can we maybe go twice? And if you miss your basketball shot, can you get one extra try? I like the idea of the limited tries because it speeds up the line, but I think two is a better limit than one. And in general, there were so many kids. I get that this is a place primarily geared towards children, but when you advertise that this is for both kids and adults, seeing an overwhelming number of kids is a huge turnoff. It'd be nice to have separate kid and adult sections. This would be practical when adults (my group was early to mid-20s) are trying out flips and little kids just bounce their way to your square. This poor girl almost got kicked in the head by my friend when she landed in his space. There were other things that I thought could use some improvement, but those were the top things for me that made this facility overall 'okay'. But again, I had so much fun. We're DCers who wanted an alternative to the generic movies, museum, ice skating, bowling, etc. day activities. This was totally worth the drive. read more

Sky Zone Trampoline Park - Main court. Bounce side to side and off the wall ;) - Trampoline Parks Near Me - Gaithersburg, Maryland

I had a dodgeball party in July for my birthday this year. My friends and I were the oldest attendees, but we had the best time! Despite a minor hiccup in the beginning of my party in regards to what was included in my birthday package, management quickly corrected the issue. I went with the private dodgeball court rental, since I had such a huge party (20+ people) we were allowed access to the open jump, foam zone and sky slam. Free socks were included for my entire party as well in the package. In the days leading up to the event, Kayla reached out to me to assist with waiver forms to skip wait times when my guests arrived. I appreciated how she was so responsive and helpful with getting my party organized. I would definitely recommend this place whether for a party or just for fun for the day (for all ages!) :) read more

I'm a grown up. However, when I called, I was told adults are more than welcome and adults are often jumping. I arrive on a Saturday and there is only children jumping. All adults, all people my age or over 20, were sitting waiting for their children. There was not a nary of a person over 12 jumping anywhere. This place is for kids. In fact, besides the dead eyed bored as heck adults waiting for their kids, I didn't see a single person in the place that looked over 16, including employees. The whole place was a mess, no one knew what was going on and the kids were in control. The workers that were ALL OVER were literally just standing around with no idea what to do. read more

Love this place took my kid there an employee by the name of dayquan was really nice to my son played basketball with him really made his day he played with him like they were family it was so cute he did not want to stop playing with dayquan he loves skyzone!!! Really recommend!!! read more

Kids enjoyed SkyZone!! In my opinion it was very limited! Looks way bigger from outside! Staff was nice Location was clean (bathrooms etc) I appreciated the little snack bar (very limited items) Will I go back? Yes for the kids! Since Yelp don't have 3 1/2 stars, I'll give 4! read more

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We had my son's birthday here and an epidemic of colds wiped out our entire guest list! The staff and our party host, Tre, worked to make the day special for him. As we were leaving his party, he told us that his party was "perfect." When he said that I darn near cried. So thank you Tre and crew! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Gaithersburg, Maryland

This place is a lot of fun even for adults looking to burn off some energy. The reason I am giving it 3 stars is because of the staff. It was my first time going in and I did not feel welcomed, people that work here seem to be very unfriendly. And this is not just based on my experience, I also saw interactions between other customers and staff, and most staff seemed to have a bit of an attitude. Also, before getting in line to purchase the tickets they should make it very obvious that you have to go and fill out a waiver first, otherwise they just turn you away after having stood in line for your turn. read more

I will never go back to this place. The management is poor, and the location is managed by inexperienced, unethical, and rude teenagers. My two children, ages 9 and 5, have had a membership and were enjoying time at Sky Zone until today. My sons were bullied, aggressively harassed, and repeatedly cursed at by eight unsupervised and underaged kids who told me that their parents went to the grocery store. I reported this to the manager, who told me they would not do anything. Eight children who appeared to be under ten years of age, without any adults in the building looking after them, continued to harass my children and me repeatedly. It was funny to them to call an adult woman and two of her scared children funny names and curse at them. I will not go into the details of how their mother approached me as I ran out of patience and was leaving (she showed up 1 hour later). Still, I will tell you that I have never been publically discriminated against and humiliated for being foreign and having an accent. The woman was waving her hand and cursing so loud that I thought she would physically assault me. My older son got very scared and ran outside. I grabbed my other son and ran after him. I am sick to my stomach that my two children have had to witness such a thing in a family-friendly place of business. For god sake, we've hosted our son's birthday party at this location. What happened to this place? I was begging stuff and management several times today for help, and they refused to do anything. Is it even aligned with a sky zone policy to have unsupervised minors jumping on the trampolines? I won't be surprised such "reliable staff members" will run this location out of business. I know that my other three family friends and I are canceling our monthly memberships. read more

I am very much disappointed with Sky Zone. After cancellation of my membership, I received an email saying that my membership has been cancelled. However, later i noticed that it has been charging my credit card for the past 4 months. They never responded to my email. When called, they asks you to visit the place and offers passes. I never got my money. Avoid membership at this place. Never stepping my foot at this place. read more

Was fun for about the first 20 minutes before it got way too crowded with too many kids sharing the trampolines. They realized eventually they needed more space and opened up more trampolines. This was Dinosaur Day which was what brought the crowds. Staff was the high point - they were all great. read more

Sky Zone Trampoline Park - Crowds, long lines to get in on Sunday mornings - Trampoline Parks Near Me - Gaithersburg, Maryland

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Went to this location three times in the past six month. First time we came as part of a birthday party. I was surprised at how disorganized the party was but the kids had a good time and it was not too crowded. The next two times we were there, the facility was extremely overcrowded and supervision was minimal. Clearly they're just about making money and do not care about safety of the children that are there. The last time I was there I saw a collision of kids with five minutes of walking in. No one was on site to enforce any kind of rules. Later on, my kids were in line for "warped wall" but older kids cut in lines constantly and no one was around to say anything. I understand a business has to make money but the kind of chaos they allowed in this place is unacceptable. I will not be coming back. read more

The plumbing wall in the trampolines are fun but the staff don't watch the kids and the dodgeball games. A couple of kids got really hurt. The chicken staff are nice but there is very little cleaning and we wound up with colds for the rest of the week. read more

Not enough staff for the climbing area. The ninja course was closed and there was no explanation provided. Staff was nice enough. I gave it 2 stars because they charge for 1yr olds and launch trampoline park does not. I don't think they should charge regular admission price for a toddler under 2. A waste of money. It should either be free or a lower price. read more

party was at 8:30 and didn't get in a room u til 9.was told once they were busy and then again I was told there was a party In my room already.nothing was set up and ready for my party by any means and I was there by 7:30.my boast was there o Lu once to drop the pizza off.other then that,I hosted my child's party.cake serving cleaning you name it.We were told we had to leave our room before the party ended because they need to clean and close.my guest we're denied service because their number was wrong in the weaver,they were giving children wrong size shirts and non glow shirts because they said they were out.It was a complete mess read more

Fun for kids as a treat, but gets boring if you've been frequently. Not the cleanest place on earth, but thats to be expected. I'd recommend it for younger patrons (elementary and middle school kids) over older. read more

Loud. Staff doesn't know what they are doing. SO many rules but the staff doesn't bother to explain them to you so instead you get yelled at while on the courts. They have no regulation of how many people they allow per time slot, yet they only allow one person to bounce per square, so even though you paid for the time you may be waiting around for a space to open up in which to bounce. Socks are $1 and are a mandatory purchase. You can't take anything onto to bounce area, not even a camera to take a quick picture! They tell you that you can put your stuff of lockers, but then they don't provide anywhere to put your locker key, and it's a $25 replacement fee if you lose it. Lockers cost 50 cents and every time you open it you have to pay for one again and you don't get your money back, so be sure you have everything you need beforehand! Went there for a fundraiser and when I showed up the people working the counter had no idea what it was even though there was a table with all the info set up in the lobby. When I talked to the people running the fundraiser they said they had gone over everything with them several times and seemed annoyed they still weren't understanding how to use the POS system to ensure that the organization got its money. Would not go there again, nor would I recommend it to anyone! read more

I called to ask whether they are open today (Sunday) before we drive out for an hour in traffic. The gentleman said: yes we are open! So we drove .... but the young lady at the door tells us we need to register first and by the way the next trampoline time is ... wait for it .... in one hour. Long faces all around, but we drove all the way so we are not turning around now, right? So we register only to find out that the next trampoline time is actually ... you guessed it ... in 3 hours! So I go back to the young lady and she repeats: No it's in one hour. I go and ask her Manager and she confirms its actually in 3 hours .... yeah and no sorry about misinforming you and misleading you to waste half of your Valentine's Day. Lessons: 1. Don't go! This is not a professional place. There are better competitors in the area. 2. Management: train the people who answer your phones and receive clients. Be truthful, don't ask people to drive 2 hours only to find out that you actually have no capacity! Call us when you are ready to provide professional service. read more

I would love to give a good review to staff members Karron, Josh, & Cole. I really appreciated them taking the time to jump with my nephew. It makes all the difference to have someone provide company and effort to a child. They deserve their recognition!!! read more

Long review ahead, but well worth the read. I went today to SkyZone with 4 kids - 8 months, 6 years old, 9 and 12. We pre-purchased tickets and socks online, 3 kids, 3 socks and 2 hours = 100$ We got there about 10 minuets prior to our start time and the line was moving fast. The workers at the desk were quick, polite and attentive. They had us signed in and all set up within minuets. Kudos to the front desk staff. The girls and myself got ready, the inside is huge. Plenty of space for strollers, kiddos, bags. I brought our stroller, baby bag, kids backpacks filled with lunches and we were set! :) we placed our things off to the side and they weren't bothered once! :) The girls had a BLAST! I can't praise the staff enough. I was a tad bit skeptical seeing that all of the staff were teens. However, every staff member was attentive to their job. They had eyes on the kids bouncing and were enforcing the rules. They were actively engaging in the kids bounce time and really enjoying their time working. It was refreshing to have staff that were so attentive. I applaud the staff today (and I'm sure other days as well...) :) We sat and ate our lunch within our allotted time and also got slushies! 4 slushies for 12$! ... That made me and my wallet happy! Overall, wonderful experience. Parents that had their children there were kind and pleasant. Workers were amazing. And the place is spotless clean! Will definitely be returning! read more

I went here today for the first time. It was a lot of fun! Check-in was pretty easy and standard. Pretty simple to do online, though the website could have been a little better organized when switching between locations. The prices seemed pretty reasonable. I had an hour play for $17 plus a buck for the socks. You have four set ups: basketball, foam pit (like a ball pit), dodge ball, and general bouncing. Basketball was fun, but brief. It would have been nicer to have hoops in the big court. It was well-monitored and fair about people getting turns. The foam pit was decently fun. You do get buried in the foam cubes, which makes this less-than-ideal for very small children. Dodge ball courts were nice, but it wasn't clear which ones were reserved. The bouncing court was fun. I'm not athletic enough to do crazy flips, but parents with ADHD children will be pleased. One suggestion would be to not have pure junk food for sale and maybe sell some health bars or something. Another recommendation would be to get a more visible sign because it was a bit difficult to find. By the end of one hour I was more than ready to be done. Traffic flow was well managed. The lockers were simple to figure out (50 cents for each). Everything ran smoothly. This is obviously a kid's place and a kid I am not, but it was a good time and it was a decent cardio workout. (I think they do offer adult workout classes). I would recommend this if you want to do something quirky and fun and the weather outside is not fantastic. read more

Had my sons 5th birthday tonight, after our first attempt At this location is was nervous to see how the party would go-but I booked! The booking agent was friendly- went to the location to pick up invites and they didn't have envelopes even though that is stated to be part of the package (no biggie did evites). The glow party was SUPER fun for the adults and kids!!! Our 2 check in hosts were awesome had great personalities and were great to work with! My only "complaint" and it really isn't is when you have a party other kids wonder onto your court who are not part of your party our court ref was great though and made sure he stayed on top on it. I also liked the fact he let us have fun and wasn't whistle happy!! We will be back for more glow fun!!! read more

UPDATE: Added a star, to go from 2 to 3. Location is clean, kids had fun, staff is friendly. Best for 3rd grade &up, IMO. I do think mgmt can do more to iron out the newbie wrinkles, make the experience seamless. 1. a) Disorganized check-in. When we arrived, about 15 min. before our scheduled time, there was no signage for party check-in. Staff pleasant but not great at keeping group on track/corralled. REC: Have a big sign directing guests to the party desk. Send a reminder about waivers. Fix system so waivers are valid for one year (a guest had come the week before but they couldn't find her waiver, so had to re-do). Instruct staff to help manage kids and assign them to watch the safety video while other guests check in. ALSO, have a place to post party assignments AT EACH COURT ENTRANCE. Maybe even color-code tags? (e.g. purple wristbands & signs: "Jane's Party") That way court monitors can distinguish between groups, and guests can spot where they're supposed to go. 1. b) Instructions were vague and hard to hear. The place is really loud - lots of flat hard surfaces; loud music. We couldn't hear the safety instructions. At one point the staffer pointed to a screen about 20 feet away, but we didn't get to watch the whole video, & we certainly couldn't hear the audio. REC: Have a dedicated room away from all the noise, where each group gets a safety briefing. Also, post SPECIFIC instructions in front of each entrance (e.g. "DODGEBALL: One person per square), and put up a low gate so that the court monitor can manage access (easier to keep groups together, and keep non-participants safely off to the side). 1. c) Have a specific person assigned to the group the WHOLE time. One person checked us in, gave unclear instructions about where we could play (pointed to Foam Zone & dodgeball, so our group split in two, initially) but then we ended up on the other side of the place. Then there were 3-4 different staffers who rotated in and out of the dodgeball game. And 1 more staffer in party room. 2. Mealtime: room was clean and bright. Sparse. No structure/entertainment (half the reason I pay for such a party is to have someone else direct the event!). REC: These are dedicated PARTY spaces!! People eat, they move around, and they take pictures at parties. - Have staff guide the flow: E.g. standard routine - 5 min: kids come in, get hand sanitizer, raise hands for drinks, then pizza. (For examples of how to do this smoothly, see: BounceU, Silver Stars Gym.) 15 min: eat. 10 min: cake. 10 min: picture, clean up. - Put up some simple decor (decals, pictures of people on the tramps, etc.). - Hide stuff like garbage cans, or at least have the guest of honor sit some place where you don't see the trash and random people walking past to the other rooms. - Rearrange tables so there are spaces between them-make it easy for guests/staff to move around. Other notes: - Court monitors are alert and fair. - The place is really loud. I think for some folks with sensory issues it would be really overwhelming. - I like the T-shirts as favors; environmentally friendly. (But maybe offer different colors every week? so that if kids attend more than one party they get variety.) - Get the right contact info up on social media. * * * * * ORIGINAL REVIEW: My daughter's party is scheduled for this weekend but I'm already underwhelmed. Poor customer interaction. (On FB page it currently says "no phone number available") It took several browser searches to come up with the Gaithersburg-specific website for this location (first I got the corporate site, then Columbia, then this one. Time for search engine optimization!). I had wanted to ask if they had any recommendations for a birthday cake supplier - we live 15 miles away. First I left a message with the MN rep, who had no clue about the local number. Then I called the number (301-869-5174) listed on the Gaithersburg page: busy even at 10 am. Finally, I sent an e-mail with my phone# and got a call 2h later - from a 240 # which is apparently the correct one. But they still didn't tell me where to get a cake. By that time I had already Googled a local shop and placed an order. But I still would've preferred a rec for some place that delivers, instead of us having to pick up the cake. I did call back, just to see if they had any recs, but was told, "oh there are some groceries around, but we don't know any bakeries." Seems like a simple thing to research, given that birthdays are popular at this venue. (In contrast, for my son's birthday we went to ClimbZone in Laurel, which at the time had only been open 2wks. I called the number on their FB page, spoke to a real person on-site immediately, they gave me all the party FAQs, and had a rec for a place that delivered pizza.) We'll be there this weekend and I am hoping for an awesome experience. I'll come back and edit my review if so. Game on, Sky Zone. read more

This is a great place for a party. They took care of us. Kept after me for the party to check with me. The party attendant was attentive and pleasant. And when someone lost their phone they were super helpful. I've had terrible experiences at those bouncy places but not here. read more

Not great for little ones. My husband took my daughter to "Toddler Time" expecting she could run around for an hour. She's only 17 months and the website doesn't state that you also have to pay for an adult plus two sets of socks. It was $23 just to enter. We're better off taking her to a gym since she was too little to really enjoy the trampolines. Overall it was too expensive given that she can't really use any of the equipment. Our older son will like it. They really should have a lower end age limit. In the end it was a $40 morning that didn't last an hour that never really should have happened. read more

This is my first time here and it SUCKS The lines are too damn long The place is cool , but there is only 3 registers not 4 or 5 . JUST 3 And to believe it or not Why the fuck do the tickets cost $20+? read more

The worst. I was here and hurt my ankle within 15 minutes because the cushions were laid over metal pipes. The layout in this location is terrible. Kids were jumping all over the place and as I was about to go complain there were WaY too many people, someone jumped on a small childs leg/ankle and everyone had to stop jumping for the 30 to 45 minutes it took for the ambulance to come and discuss with parents. Kid was taken to the hospital, and we ended up leaving early. The manager was nice enough to refund our money, but I'd never let my kid go there again read more

No, no, no. As a mom and teacher, I promise this system does not work. Too many young kids trying to police too many young attendees. Too many rules, arbitrary enforcement. Dodge ball sounds fun-not real games, big kids against little, kids frustrated as nothing had true parameters. Once parties arrived, super crowded-parties prioritized, though everyone pays the same. Price ok, but nickel and dimed on silly socks. Absolutely will not return unless I hear it is under new management. There are much better local places- do your research first. Sorry, had high hopes! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Gaithersburg, Maryland

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Going here was a great experience! Felt like a kid again. The staff here were courteous and explained the rules well. There's a foam pit, 2 dodgeball areas, 3 different sized hoops and a large trampoline space. They also have 2 massage chairs for you to rest your aching body in afterwards. As a new guest, a pair of mandatory sky zone socks and an hour of play will cost you $18. Don't underestimate the hour worth of playtime. When you're in there, it will feel like forever. Great cardio workout! Bring as many people as you can because the more, the merrier! Awesome for parties of any sort. Oh oh oh.. And their bathroom hand soap smells like bubble gum. read more

I've been to this Skyzone a few times. Twice in the middle of the day with 30 campers during the summer, and once for their "skyjam" adults only event and I really enjoyed myself every time. Skyjam is a great option for adults because it's less crowded and dodgeball with all adults is super fun AND a great workout. One thing I would say is ALWAYS book tickets ahead of time to guarantee you don't have to wait. They have cutoff numbers to make everyone's visit better, if you make the mistake of showing up without a reservation don't complain about the wait. If they let everyone in there would be no where to jump. Plan ahead and you'll have a great time. Also, it's a great place to take a large group (camps, sports teams, birthday parties). read more

Took my youngest here on a date Saturday night. He might've been a little too young for the atmosphere, although admittedly it was after 8 PM. The place is busier than I've ever seen it (we usually go during the afternoon) and they were teenagers everywhere, A lot of them spewing four letter words without noticing that there was a seven-year-old in the midst of their profanity. I'm not giving 4 stars because of that, though. We need more employees if they're going to allow that many people into their establishment. One of the coolest things about the evening was that it was a glow party so although overpriced, we did receive neon T-shirts and everybody in there was glowing bright yellow under their blacklights. read more

Took my 4 year old here for an open bounce. It was a bit crowded at first, but there was always a place to jump and lines moved quickly. I would recommend buying tickets and doing the waiver online. This seemed to be a hassle for people who did not do this at home. Staff was pretty friendly overall. We had fun and will go back :) read more

Took my son here for his birthday and he had a blast. I love toddler time and it's affordable

Fun place for kids to expend energy -- independently or in parallel or group play. Lots of structured and supervised activities in addition to free play areas. Nice place for birthday parties, and while it's great for all ages, it seems especially good for older kids and teens (compared to Rockin' Jump). Not always super clean (aka -- the floors in the party/pizza rooms are usually quite sticky). read more

I'm not selecting five stars because I've never been here during regular hours, so I'm not sure if I think the price is worth it (pretty sure it would be), but this place is pretty cool. I was getting desperate to find a place for my 19 month toddler to get some of his energy out during the winter. There aren't many places, but SkyZone has two time during the week that toddlers can go bounce, bounce, bounce, bounce, bounce. My kid loves it. It costs $5 for an hour and a half of entertainment for him (plus $2 for sky socks). Worth it. read more

WAY overcrowded - not enough trampoline space for the number of guests. We called in advance and was assured that it would not be busy with 100+ tickets remaining to be sold (I cant imagine what is considered "busy"). Completely under staffed at trampolines, ninja course... big kids jumping everywhere and taking down little kids. Rules not enforced. This place is a big safety risk. We will not go back. We've been to other trampoline parks that are better staffed, and take safety more seriously/dont oversell tickets to the point that kids are running into each other. read more

The place gave me and my friend lice (the helmets for the activities). Clearly It is not cleaned enough.

We came for a field trip and it was one of the BEST trips ever!! All staff were engaged with the children and staff. Everything was right time including food! We trying to find a place find another place other than Rockin jump , because we weren't happy with their service. We will definitely have Skyzone as are go to place for field trips. Thank you Mike, Kevin, Scott, Manzo, Julo, Matt, and Ray read more

My son loves this place, it is always fan here, the place have great young people working for them. I was there last night with my son and his cousin, they had so much fun as usual, we stayed till closing and when we were leaving, My son was asking me for pizza, I told him they are closed he was not happy, and Wynslow just showed up with a slice of pizza from no were, and Voila happiness is here, thank you so much Wynslow you are my hero. And I am sure of that was your dinner. read more