This place was pretty good but there was a few negative stuff. First at the snack shack (fuel zone) they only accepted card because they "have to much cash" and where you jump off that inflatable tower thing in the thing that sinks you there was five kids laying down and staff did nothing about it. read more

Sky Zone Trampoline Park - Fuel zone - Trampoline Parks Near Me - Roseville, California

I've been to this Sky Zone Roseville around four times now for birthdays or child entertainment, and unfortunately each visit has had the same recurring issue: being ignored at check-in or unexplained slowness even if you pay online and do the waivers prior. One of the employees then turned around, and it said Manager on the back of her shirt, so it enforced my opinion that they simply don't care about customer care. For our most recent visit, we purchased tickets online and arrived about 15 minutes early. We walked up to the counter to check in and stood there waiting while two employees worked on something else. I understand staff may be handling another issue, but basic customer service goes a long way. A simple "Welcome in, I'll be with you shortly" would have acknowledged that we were seen. Instead, we waited about 10 minutes before being helped, despite there being no other guests in front of us. Another thing that stood out was the inconsistency in enforcing rules. There are numerous signs stating that outside food and beverages are not allowed, yet many guests had Yeti-style tumblers and drink containers sitting on tables. There are also signs posted saying beverages are not permitted in the jump areas, but parents were openly standing nearby with drinks. Whether those drinks contained water or "something else" isn't really the point. Rules should either be enforced consistently or not posted so prominently. When standards appear optional, it naturally makes guests wonder what other policies might be overlooked. The facility itself serves a purpose and gives kids a great place to burn off energy, especially during the summer heat. However, the overall operation feels disorganized. Most of the staff appear very young, and when a manager became involved, they didn't seem much older. That may help explain the lack of urgency, customer service, and attention to detail. If Sky Zone weren't one of the few indoor options for active kids in the area, I would likely look elsewhere. The attractions are fine, but after four visits, the check-in process and overall customer experience still leave a lot of room for improvement. read more

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Do NOT sign up for their subscription model. It is predatory, you will not receive a monthly notice or receipt of transaction for each time you are charged. So IF you catch it, cancel quickly and if you do not catch (like I didn't) they will not refund you for monthly charges even if you haven't used the membership. I will not be back here read more

The guy at the front desk is incredibly careless and rude. This place is PACKED and much smaller than all of its competitors. People bring their sick kids in and it's honestly just a huge breeding ground for germs. They don't regulate the times for people jumping. I saw ONE staff member who was actually doing his job and not just glued to his phone like everyone else. Overall, we will go elsewhere next time. read more

Customer service was a little off today. I gave them a one star they were really rude. I don't know if it was the heat or they were just having a bad day but don't take it out on your customers. You suck in a customer service today. read more

Recently had a gathering for kids to play at this Roseville Sky Zone. Place was very packed with kids of all ages. I'd say this location doesn't have enough employees watching the trampolines. Some older kids have a way to bully little kids out of trampoline areas. But the variety of trampolines was awesome, including the smallest ball area, Jungle Gym. read more

nicholas one of the workers was very kind to us he was great but bryan was very irritating but it's not his fault ig so idk

We love the Summer Play Pass! Great customer service and the kids always have a blast here. It is definitely worth it to keep them active!

Another great stop at Sky Zone for a birthday party. The customer service was awesome and check in was super easy. Even if you forget to add a child to the waiver, they help you out quickly. The kids had a blast jumping around for a few hours. I might be mistaken, but this location seems a little smaller than others we've visited. Overall it was still a great experience. read more

The kids really like coming here, and there's even more to do these days. In addition to the trampoline area, the kids enjoy the basketball court and play area. We also had a great team member named Nolan get us checked in no problem as well. We'll definitely be back! read more

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Took my 3 grandkids today and they thoroughly enjoyed it. We had a lot of fun there last year and were really looking forward to checking it out this year in light of the additions we knew they were making. They were GREAT. My grandkids had a terrific time and we look forward to future trips there. Everyone I spoke to was very helpful. Plenty of seating for parents and grandparents, lots of fun activities, and very organized. read more

Did my kids 6th bday part there. The staff was super great. the price was awesome. the pizza was surprisingly good. An affordable way to take the stress off doing it at your house. The only complaint was the large air bag pit was closed for repair and sounds like it's been that way for weeks. That's the best jump fun for my kid. Still highly recommend for Bday parties read more

Well came again in hopes that it would be better but I guess not. Two older kids took the basketball from the hoops area and took it on the trampoline and decided to play a game of dodgeball. Throwing the basketball everywhere then throwing it by the couch area. My kid was waiting to use the hoop but the boys took the ball. Looked for an employee but couldn't find one anywhere! The bathroom is also very disgusting. Needs a good deep clean for sure. I've been to gas station bathrooms cleaner than that. It's the kind there you don't wanna touch anything and feel dirty walking out. Nasty. You also now have to purchase game cards for the arcade games. Yea quarters were much easier than waiting in a line to get a card. And the rock wall , needs some sort of supervision too. Kids get all the way at the top and I seen prob about three kids get hurt jumping down. read more

This place was a total bait and switch. The pictures are nothing like the actual place. There were only a couple features, the bathrooms were dirty and smelly at 9:30 am, and they make you buy socks separate from your entry ticket, and they don't have women's sizes, so I had to buy socks that don't even fit for $7. The roof was leaking, so they had random mats on the trampoline. The staff was nice enough, but not very helpful, and didn't really have agency to help in any way. Everything seemed run down. In the play area, there wasn't supervision, so it was kind of a hot mess of kids throwing ball out and blocking paths. I would not recommend this location to anyone. I feel like I wasted my money. read more

Kamyla was our server and her energy was great. It is rare to find good customer service. She presented a good attitude and helped carry our food items to the table. read more

So I do think this place is overpriced but with California taxes and requirements you can't really blame the business. 5 stars to the employee Landen. At 5:00 pm it was packed and there's no one more impatient than kids on a Friday night waiting to get in. Landen moved the line quickly and efficiently and was able to answer our questions, sell us some socks in a flash and had a great attitude while doing so. Only complaint is that they should referee the bigger rougher kids or give them an area solely for them. Saw a few small ones get clotheslined or knocked down or landed on. I mean it's free entertainment for me while I wait as my kids play but I'm sure someone is gonna get butt hurt or real hurt every day as these teens are animals. read more

I had two free passes to jump, it doesn't say anything about expiration. We brought my kids to jump and were told they were no longer valid anymore. This was given to us from a birthday party. I tried calling but wasn't able to talk to someone. They had us fill out the wavier only to tell us we couldn't jump. I was thinking about having kids birthday party here. But I'm not really happy with the experience to be honest. read more

If you have kids 10 and under, bring them here. They had a blast! Over 10 might get bored. There are couches and massage chairs to sit in while you watch the littles burn off that energy! Lots of birthday parties too. read more

Hide information so you pay more!!!!! Be careful with this company, when you buy a membership and you ask about the bring a buddy, they don't tell you that you have to bring the physical pass to redeem it. So I go after talking to them on the phone about the buddy pass, make sure I have everything and they don't tell me till I get there that. Then try to get me to buy a day pass. No im not spending More money for a place that came be transparent. read more

No cash? I'd like to be able to send my kids with some cash. That way they can buy their ticket, without being pressured to buy a membership, and to buy (over priced) snacks when they go with friends. read more

Brought in my kids to play a worker named Leann was being completely disrespectful giving us dirty looks not any good customer service! Definitely not coming back!! read more

We booked our son's party on a Wednesday for a smaller, more personal celebration. Some kids arrived a little late, and even though they only got about 15 minutes to jump, staff still charged full price. Then we were told no one could go back to jump after the party room -- something we were never told upfront. The park was nearly empty, but staff refused to be flexible or understanding. The kids were so disappointed, and when we reached out to the VP via provided email, he brushed us off. We left feeling frustrated, confused, and really let down. Definitely not the experience we hoped for. Spend you $530 better than we did. read more

Came here for our son's 5th bday party. We ended up choosing the jigger enclosed room in the back. Staff was very helpful. We were given a 3 month trial membership and though there were a few hiccups the staff were extremely helpful and friendly letting us enter and play even though the membership wasn't started yet. We love coming here as they have a slew of different things to do for the kids as well as food and refreshments read more

This places was alright. Was hard to find a spot to sit to eat. Wish they had more tables. Some people don't clean up after themselves so you're not too sure if that table can be available. We notice food left on table and looked like they were finished because trash was all over the table, had to get a worker to tell them to clean it. Took them awhile after having to flag them down several times. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Roseville, California

decent place. the foam pit smells like sweaty feet and smells like they don't switch out the foam ever. always feel itchy after here. they don't provide meals either just nasty snacks you have to pay additional money for which is ridiculous. the workers are so strict you don't have a good time because if you do one thing they will blow a loud whistle at you and scream for you to get down like wow. read more

Let's start with the staff. They are all high school students. 17 & 18 year olds. Kudos for giving them a chance but there's no supervision. They are rude to the customers and no sense of urgency when doing their job. When it comes to safety they need to be more alert and authoritative when it comes to rough housing and dangerous behavior. The manger or owner not quite sure what her role is, doesn't have a clue how to run a business and the general manager is just as young as his staff. As for hours hope you're not looking to make money to live on. You'll get 4 hrs a couple of days a week. It costs more in gas to drive there than what you'll earn. I don't know how this place is surviving but I don't see it lasting long. read more

Ok.. ok.. they're making an effort over here with improvements where needed. Austin at the front has always been great with my family and I. Customer service can always make or break a situation that is pricey for the patrons.. Memberships are pretty much the only way to go here. Canceling is easy and no questions asked. If you have kiddos, this is a pretty solid investment. Thanks again, Austin! read more

Showed up at 2:30 as there website and there FRONT DOORS state there open 11-10. We were told we would have to pay the full price for 2 hours and only able to play for 1 hour, they said they close at 3:30 and re-open at 8-10! Won't be going back. Update your website AND your front doors. read more

We recently came here for my cousin's bday party. And unfortunately my daughter left with 3 fractured bones in her foot from one of the areas within 10 minutes of arriving. No it was caused by herself, it wasn't caused from r running into another kid. This was due to the safety negligence thats put in place to ensure children are safe when jumping. They have an area that has an inflatable stair place and when you reach the top you jump of into a safety blanket pretty much..im not sure if this is filled with air or foam, but what was supposed to break my daughter's fall, didnt. She jumped however many feet in the air straight onto the concrete floor. Now has a splint and will be going in for a cast. Its crazy something like this could happen and just grateful amd thankful it was not any worse than what my daughter endured. I did try and make an incident report and the manager advised that if my daughter continued jumping the report would be ripped up. Which understandable but not very assuring considering. And of course my daughter was in pain but what child wants to leave the place she was going to have so much at, so she jumped through the pain but during the ride home cried nonstop because of the how much her foot hurt. Please be careful at this location amd im sure all other locations. read more

The service and cleanliness of this place is incredible. I ended up getting a pass for my kiddos because of how entertained they were and everything sky zone had to offer. The staff is incredibly helpful and informative about events or deals going on. So happy that we have a pass to be able to go and experience sky zone whenever we want :) read more

Took my 4yr. Old grandson here 2 days in a row. They only had 1 staff member to supervise the whole trampoline areas with at least 100 kids. Yesterday a small toddler was hurt, while playing in the 6 & under area, by a large 12 yr. Old kid, who was among many big kids allowed to play in the 6 & under area. I spoke to the manager Chris, today who dismissed my concern & was annoyed at me. I found out they only have 1 staff person assigned to the trampoline areas for last 2 days. Very poorly managed business. No wonder they have a rating of 2 out of 5. Very dangerous place! read more

There is no place to actually sit or monitor children. It's a hit or miss in regards to seating. The bounce locations are not "tierd off" between young kids and the pre-teens. Some pre-teens just run thru younger kids' jump locations with no regard to safety. You MUST monitor your children at all times. I saw a lot of kids bumping into one another or falling on to other kids. Scary and not equipped correctly. I guess that's why you sign a waiver, if anything occurs. Food birthday party locations are small and not made for parents or guests to sit with children. Too small and unorganized business. Hopefully, it will get re-organized for parents sitting areas and party rooms. But for now, no such luck. read more

1 star Absolutely HORRIBLE experience! Save yourself the headache and avoid this place at all costs. The level of incompetence here is mind-boggling. We signed up for a monthly membership, but they couldn't even manage to provide a basic receipt or confirmation email. Today, my wife drove an HOUR with our kids to use the facility, only to be treated disgracefully by their manager, Chris. Even though she showed him the screenshot of our credit card transaction, he claimed they had "no record" of our membership. Instead of trying to help or find a solution, he just WALKED AWAY from my wife and children! The customer service is non-existent and the management is completely incompetent. As if that wasn't bad enough, the facility itself is FILTHY. The employees seem totally checked out and couldn't care less about how dysfunctional everything is. It's clear that poor management has led to zero accountability and rock-bottom standards. Don't waste your time or money here. The management is incompetent, the place is dirty, and they clearly have zero respect for their paying customers. There are plenty of better options in the area that actually value their members and maintain basic cleanliness standards. AVOID. AVOID. AVOID. read more

Very infrequent staff on the floor. Most staff stood at front desk or in the office. No one seemed to be in charge and big kids picking on little kids. Kids jumping on each other off the ladder. Filthy bathroom with no paper towels. Won't take kids again. read more

I don't have any good photos because of how much fun we had jumping around! We came to a birthday party here and had a fantastic time. It wasn't too busy, and there was plenty of space to move about. Everyone was supervising their children. And, at the time, the older children that were playing here were very aware of the younger ones. You are also free to join your children on the bouncers if you're worried about it. My son enjoyed playing a few of their arcade games as well. It's pretty spacious so would be nice if they ever thought about adding more! Once we were in the party room, the pizza and cake were pretty delicious and filling after all the jumping around. There's plenty of slices to go around as well. We had great service and great interactions with all of the staff here. Lovely to get the chance to try this place out and will most likely come back again when we get the chance. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Roseville, California

Save yourself the time and money. I bought a membership the first time I went because it seemed cool. I'm canceling after one month. This place is a total free for all. They've got groups of 150 lb teenagers running full speed next to 7 and 8 year olds with no regard for safety. I've seen collisions, small kids getting pushed and bullied and even kids getting into physical fights. the employees that are standing around staring off into space are just like "I didn't see anything". There is a space for 5 years and under, but this place is truly dangerous and unsupervised. Also parents just drop kids off here and leave, so behavior goes totally unchecked. Also, any adult can just walk right in and hang out in there no wristband or anything required making this place feel even more unsafe. Can't think of a worse place read more

Kids had a blast , customer service from Bryan was amazing making the experience that much better , definitely coming back to this location

We got invited to a party at Sky Zone this Sunday . I just had to sign the waiver on my phone the kids had jumping time, and after the jumping time they went to a party room. The party room was spacious and very clean. They had pizza and cupcakes . Cashmire was the young lady hosting the party she did an amazing job ! She was very attentive and very nice! This is definitely a great option for a kids birthday party. All you have to do is show up. The whole establish was very organized and clean. It seems like they did a lot of upgrades. I seen a team member at all the stations watching the kids and making sure everything was okay . I will definitely be coming back to for some more jumping time! I definitely recommend this location for a birthday party. It was a great party the kids had a blast ! read more

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we had 2 VIP passes from having 2 birthday parties there in Sep and Oct. today is Dec 3, I'm told they don't accept them anymore and they have expired. I end up paying $30 ea for 2 hrs of fun? the kids asked for Dots, $5 for each and there isn't enough to fill an ice cream scoop, as well as being old and not very good. it's been cold in Sacramento and today was no exception, but it was colder inside, than out. I grew up in -40 weather and this was almost worse. It took a couple of hours for me to warm up. This place is a rip off, 3-4 staff at the counter and they did nothing but laugh and talk among themselves, the place smells and needs to be swept and wiped down. Never going back. And will not recommend it. read more

Last month we decided to book our daughter's 6th birthday party here for the first time since she loves jumping and they allow the large guest list she wanted to invite! We booked 2 weeks in advance and were lucky enough to snag the last time slot on her birthday! The basic party package includes 1 hour of jump time, 1 hour in the party room, SkySocks, Sky Zone T-Shirt for birthday child, plates, utensils, napkins, tablecloths, personalized electronic invitations, a party host and discounted tickets for adults who want to jump!! Our party host was Allison and we were blessed to have her, she helped set up the entire party room and was great with coordinating when to cut the cake, open gifts, etc.! Not to mention they allow you to bring your own party food($50 fee) drinks and cake! Allison even brought out plate towers to make everything look aesthetically pleasing and even helped put out her party favors! I would recommend this location for kid's birthday parties, nice little jumping areas, foam pits for play fights, a rock climbing wall and cool arcade for your little ones! It was perfect for her age group! A few of her guests said they frequent this location, our daughter and her guests had a blast and didn't want to leave! The only reason I'm subtracting a star, was for a miss-charge, but thankfully the issue was resolved and they allowed us to jump a little past our jump time! Our daughter ended up exploring their arcade with her grandparents and uncles! We're looking forward to exploring their laser tag our next visit! :-) read more

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