I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.

Just had my Honda CRV serviced today at CMA Valley Honda and it was honestly the best experience…read moreI've had anywhere. From Hanna checking with me beforehand to make sure I was set to come in to Nick tracking all of my concerns and relaying them to the mechanic. Getting service at a dealership always makes me a little apprehensive but there was very fair pricing and great attention to detail. The mechanic got a lot done in a short period of time.

If there were a Minus Star, I would give them a Minus every star possible. To be totally insulted…read moreis an understatement. I went there to look at a New Honda Civic. I have a super nice 2018 Jeep grand Cherokee Limited with Navigation. It has 107000 miles and runs Excellent. They came back and said all they would give was $7500.00 for it on trade. That is a total insult and yes, I told them. I also said they were crazy and plain stupid to think I would let it go for nothing. So, if you are looking for a vehicle DO NOT go to or near the CAMA Dealers. Them and the Steven dealers in Harrisonburg have to be to be the very utmost worst car crooks there ever are and were. I also told them I will NEVER come back to them for anything, Period.

Arrived at 4:55 for my 5:15 appointment. Was told they close at 5 and I needed to come back…read moreanother day. Terrible experience. Pics attached to show appointment confirmation as well as their posted hours.

COVID: No protection for customers!…read more Went to Jim Snead Ford (Waynesboro VA), rude as heck‼ Said that they did not need to wear protective mask! We left... no oil change. We figure that if they do not care to protect their customers, then they do not need our business!! My husband has fought cancer for the last two years, and is older. Maybe I'm wrong, but you would think that providers of services, would want to show that they are doing what they can, to protect their valued customers. We have bought 2 NEW Fords from Sneads, within the last 2-3 years... have all of our services (oil changed/new tires/state inspections/any repairs, etc.), taken care of by them. NO MORE‼ Soooo, that my friends, is one of the reasons why Waynesboro VA rates an 'F+', for COVID-19 Safety (as stated in the News Virginian, & Staunton News Leader).

Upon arriving in Waynesboro from Florida in late July 2022, my 2019 Chevy Silverado began to…read moreexperience transmission issues. I setup an appointment with Charlie Obaugh on August 10, and met with service advisor, Chris Mace. Chris and I took truck on a test ride, returned, and Chris and service technician took it back out for another test ride. They concluded I should bring it back on August 24 for transmission technician to check it out. He did and concluded it needed transmission service. All this was done under chevy powertrain warranty at no charge to me. This is probably the best vehicle service experience I have ever had.

We were very pleased with our purchasing experience! We enjoyed working with Pat very much. He…read moretook the time to explain the different features and packages with me. He took the time to make sure the truck, that me and my husband purchased, would be able to be a vehicle that I would be able to drive also. Thank you Pat for your patience and expertise.

i have been needing a new vehicle for awhile now but was worried about making a big purchase like…read morethis at the time but Alex helped out my mind at ease and asked all the right questions on what I was looking for and was able to help in the process of finding my Chevy Equinox and I love it! It is perfect for me and gets great gas mileage which is a big part for me. He is attentive, caring and makes sure your happy with your purchase even after you drive it off the lot. Awesome work Alex!

Posted on behalf of my dad and his wife:…read more My husband and I tested various makes and models for ease of getting in and out of a car since he is wheelchair-bound. At CMA's Valley Subaru in Staunton, VA, we not only found the Forester to have the optimal clearance and height and all-around accessibility, but also recognized this dealership took our needs to heart. Sales specialist Remy Duguet was well-versed in Subaru's reliability and safety record. Given his knowledge of each model's specs, he made it easier to decide which best met our needs, going out of his way time and again to ensure the Forester would work for us. He was responsible and followed up at every turn. We highly recommend Remy and believe he reflects the Subaru culture and values as does the dealership. This has been a very positive car purchase and trade-in experience.

I have purchased three Subarus from Valley Subaru. The sales team was excellent in every instance…read moreand the service team is very responsive and has taken great care of me. Everyone at this business is friendly and knowledgeable.

The battery went bad 2 days after the warranty he put on the vehicle I bought went out, and a head…read moregasket let go shortly afterwards. Not impressed. Nice guy though.

Honest hard working man and keeps his word. Would recommend him to anyone 5 out of 5. All 3 of my…read morevehicles that I've purchased from him have been wonderful. He will work with you with in house financing or through a bank.