Arrived at 4:55 for my 5:15 appointment. Was told they close at 5 and I needed to come back…read moreanother day. Terrible experience. Pics attached to show appointment confirmation as well as their posted hours.

COVID: No protection for customers!…read more Went to Jim Snead Ford (Waynesboro VA), rude as heck‼ Said that they did not need to wear protective mask! We left... no oil change. We figure that if they do not care to protect their customers, then they do not need our business!! My husband has fought cancer for the last two years, and is older. Maybe I'm wrong, but you would think that providers of services, would want to show that they are doing what they can, to protect their valued customers. We have bought 2 NEW Fords from Sneads, within the last 2-3 years... have all of our services (oil changed/new tires/state inspections/any repairs, etc.), taken care of by them. NO MORE‼ Soooo, that my friends, is one of the reasons why Waynesboro VA rates an 'F+', for COVID-19 Safety (as stated in the News Virginian, & Staunton News Leader).

Well we bought 2 cars here from Julius. Such a smart honest and helpful young man. We traded in 2…read morecars for very fair values and the build and quality of both the gas Palisade and the electric IONIQ 9 are amazing. If you are curious about the brand talk to Julius. We really like everyone at this dealership. Would buy again but we won't need a new car for a few years!

Sold me a car 6 months ago and whole time engine was no good! But they knew that when they sold me…read morethe car. Why put me and my children's lives in danger. I have contacted bbb on them..General attorney And A lawyer! It's making me give a star..But it's really ZERO stars!!!!

Beware! We purchased a used car from this dealership with a solid carfax report, and later…read morediscovered it had a gas leak, and a rusted subframe. There is zero chance the dealership was unaware. Completely unethical.

From the owner: Cool Cars! Cool Prices! Guaranteed Credit Approval!read more

Bought a rare NOS part from Mike that was missing a small internal piece. He went the extra mile…read moreto find that piece and ship it to me at no extra charge - to ensure it worked properly. Now that is exceptional customer service! And a true gentleman. Thanks again Mike. Pleasure speaking and doing business with you. You're in good hands with Mike Gassman. -Fred

Mike Gassman is a genius when it comes to working on temperamental English cars. While he is not…read moreinexpensive, you rest assured that he is honest and does absolutely impeccable work. My MG looks and drives as beautifully as it did in 1976 when my mother brought it home.

Upon arriving in Waynesboro from Florida in late July 2022, my 2019 Chevy Silverado began to…read moreexperience transmission issues. I setup an appointment with Charlie Obaugh on August 10, and met with service advisor, Chris Mace. Chris and I took truck on a test ride, returned, and Chris and service technician took it back out for another test ride. They concluded I should bring it back on August 24 for transmission technician to check it out. He did and concluded it needed transmission service. All this was done under chevy powertrain warranty at no charge to me. This is probably the best vehicle service experience I have ever had.

We were very pleased with our purchasing experience! We enjoyed working with Pat very much. He…read moretook the time to explain the different features and packages with me. He took the time to make sure the truck, that me and my husband purchased, would be able to be a vehicle that I would be able to drive also. Thank you Pat for your patience and expertise.

They have a sign that says all sales final which I understand. BUT, you go there and give them all…read moreof the car information and they go pull the part. A customer relies on their info and knowledge. They give you the part which is wrong, so it is your fault that they are incompetent and you loose your money. This incompetence is as witnessed twice. Do patronize this business they will screw you and still sleep at night. People go to junkyards to get parts a little less than other places. If people had money to burn or for a disreputable company to keep, you wouldn't go to a junkyard! Unfortunately, I can't give less than one star. Negative stars were not an option!

From the owner: Proudly serving the Shenandoah Valley and beyond since 2002…read more Proudly serving the Shenandoah Valley and beyond since 2002. Dollar paid for your unwanted automobiles and junk cars! Huge selection of used and rebuilt auto parts, with hundreds of cars of all makes and models actively on the lot. Visit our Website and search for the part you need, or call for available inventory.

I regret taking my F150 her to get repaired. Let me start…read morewith where they finished: Unremovable fingerprints on my light colored headliner. Replacing the sun visors backwards!!!??? (only way to fix is to start taking down the headliner) Replacing a sunroof at 4000.00 only to have it leak air horribly and drip water when it rains. Back to the beginning: Rude service manager, incredibly inaccurate scheduling, make customers feel like they are an inconvenience and not important. If I could give ZERO stars, I WOULD!

Love this place, it's where I take my 2016 Ford f150 for service every time, quick and decent…read moreprice for all service