horrible aweful company. very shady! started off with the salesman jad coming to our house and saying he was with adt and wanted to update our services!! he was not they are subcontracted with brinks home security. we asked jad several times you are with adt and he said yes! the only thing that will change is who answers your alarm calls! we even have that conversation on our ring doorbell app and our camera app in our house. him saying these things! so we agree. next day installer comes out and starts the install and he is wearing a brinks shirt! i asked you are with adt and he goes silent and continues the install. we are also getting new furniture that day so i am not giving this man my full attention. once the install is complete he has me install the brinks phone app and i am like what? then he calls his corporate and has me agree to the install and the lady on the phone says now you need to call adt and cancel your service! i was like wtf immediatly called the salesman and got the same song and dance! i then printed the contract and said cancel this service. it was the day before thanksgiving and that department was closed! how convient! then i looked at my old adt equipemtn that he had taken out and it was destroyed! cracked mother boards, camera lines cut. i then called adt and to get there equipment reinstalled after it had been destroyed was $594.00. wonderful! i then sent a certified letter to skyline security on friday cancelling the service because you have 3 days to do so. called them monday and they where not helpful and then the salesman jad kept calling and sending me text saying we dont want to loose you as a customer . i was like no get your equipment out of my house and dont contact me again. i then contacted this company again and said how are you going to make this right. your technician destroyed my equipment and now i have to pay to have it reinstalled. was told the service department would contact and i have heard nothing from them. have sent several email and made phone calls. every time i call i get put on hold for about 20 minutes and then they hang up! i am going to continue to leave bad reviews and contact the better business and file a formal comppaint. i also am working with adt and the fraud department and they have these videos. read more

DO NOT OPEN YOUR DOOR for these door-to-door scammers! Call the police immediately! Two young guys in Brinks shirts came to my doorstep and asked about my home security system. I told them I was happy with my SimplySafe system and they called their "manager" Louis Bellotti. Within minutes, a fat, uneducated white man calling himself Lou, pulled up to my house and came to my doorstep, insulted my landscaping, then proceeded to insult me twice more before I asked him to leave. When I told him I was an attorney (which shocked him) he said "well I'm definitely getting this account today" and I told him he was not and again asked him to leave. He left me his card and I looked them up. Skyline is a third party vendor of Brinks which they never mentioned the entire time they were on my porch. They probed about my cameras and what security items I had... to which I told them that was none of their business! These guys are preying on black neighborhoods assuming we are old or unsophisticated home owners who don't know how to use the internet. If I ever see them on my block again, I'm calling the police immediately and you should too. Based on all these previous reviews, they've suckered quite a few people. read more

skyline uses subterfuge and deception! stay clear! they have door to door sales people claiming they are brinks employees but are skyline employees! the wear an i.d. card on a lanyard with their picture and above it is the word brinks in large bold lettering! i signed foolishly signed a contract believing i was returning to brinks since i had been their customer years ago! the sales pitch was security alarms are going to be required to use 5g technology and my adt was not 5g so when the change takes effect i maybe without coverage waiting for an upgrade. after having problems with skyline i called adt and they said it was not true as did our local government! the attorney general's website says a contract must left with the consumer- it wasn't, the system converted the adt equipment and the technician sent out an alarm, the siren adt installed and was to be included did not go off, he left and a few minutes later the police phoned me requiring to exit my home with my hands visible! three weeks later my request to have the siren connected and chimes alerting us when our home is breeched does not work either! i finally reached the point i wanted to cancel for them not performing as the contract states the repulsive skyline district manager offered to get it fixed and i said i want it out of my house and i want my contract canceled! he said arrogantly that i must pay him 5 years worth of monitoring fees as a penalty! i will continue by having my attorney contact the attorney general! read more

if I could've given a "zero rating",i would've I had a system installed by the regional manager,steve Bernard and his helper - the day it was being installed,i came home to find the installer's wife,just hanging out in my living room,enjoying my WIFI the mess around my house was hard to believe - trash can was overflowing,the dust,from drilling holes - that was still on the floor.an empty water bottle,from my refidgerator was outside,next to the trash can.the installer,anthony,he used my washer and dryer as a ladder,to run wires to the camera in the back of the house.he did use,my step ladder to install the rear camera - no washer and dryer to stand on out there...he drilled a hole,left that hole open,no caulk,nothing,for the front camera.we don't need to get into the mess in my bathroom,from those people... when steve Bernard and Anthony set it up,it worked for a day,than it all went bad.steve Bernard claimed it needed to be set up - however he told me he had set it up the day before ?? I asked to have the system removed,and I cancelled the service,within the 3 day period - the mess I have,along with the damage from steve Bernard and his helper removing that system is hard to believe ! yes,i've plenty of pictures,along with every text message between all parties I would advise anyone,NOT to use the services of skyline security management ! the equipment,the video cameras - these were cheap,low quality,walmart grade cameras - the installation was substandard ! wish I could post pictures of what the wiring looked like - a child could've done better I've emailed all the pictures and text message screen shots to skyline - I don't expect them to do anything about the damages caused by both steve Bernard and his helper Anthony if anyone is curious,you can message me,i'll gladly send the pictures to prove EVERYTHING I've stated ! here's an update - 7/24/17 I was contacted by a representative,"resolutions" dept,to discuss the damages at my house,from the removal of a system that didn't work properly.i emailed pictures of the damages.later,i was contacted again,and told the "team" has offered me $50,"the team" consisted of the resolution dept and the original installer/regional manager steve Bernard.i refused the $50,due to getting an estimate of $150,to repair damage to my interior wall,from removal.the rep told me she would talk it over with the regional manager and get back to me - she did,asked if I had a written estimate,which I do.advised her I would scan it and send it to her in an email - asked about getting a check,i was told originally,a check would be sent,after the estimate was received,that changed,mid conversation - it changed to "i will update you",also asked about a written letter of apology from both steve Bernard and his helper Anthony - was told,"we'll work on that" if ANYONE believes this to be a stand up,honest company,you're sadly mistaken ! this has to be the most dishonest company I've ever dealt with ! these people are not to be trusted,nor dealt with in any way shape or form ! I will continue to update this,as the saga progresses.... read more

My mother is 83 years old and currently suffers from advanced dementia and lives in Mississippi with my father and brother. My father is 87 years old, and my brother is 65 and disabled after a severe stroke. Seven months ago, a representative from Skyline Security came to my parents home and sold my mother a 60 month (5 year) contract for a security system. I live out of state and wasn't aware of the sale and the 60 month contract that she signed with Skyline Security. Yesterday she called me to ask for assistance in canceling her contract with this company. Her reason was because the company didn't fulfill their agreement and post signs on the property. I called the company (Skyline Security in California). My reason for wanting to cancel the contract is because the representative took advantage of my mother who is elderly and has dementia and is unable to remember the simplest of things due to the disease and she signed a 5 year (60 month) contract! The Customer Service department representative, Margaret stated "Sure she can cancel. She is in her 7th month of a 60 month agreement and will need to pay a total of $2,169 due immediately upon cancellation." Well of course I asked to speak with a manager who happened to be, Diana who stated the same thing as Margaret. I told her that my mother was 83 years old and was in the advanced stages of dementia and didn't know what she was signing. Diana stated, "she signed the contract and it is binding and she will owe $2,169 due upon cancellation." I asked to speak with her manager, whose name is Jesus. He was unavailable to speak with me. I was informed that he would get back with me within 14-15 hours. It has now been 24 hours and I haven't received a call from Jesus. It is truly sad and unethical that the initial representative who sold my 83 year old mother the contract for the security system, and signed her up for a 60 month program. But what is even more disgusting and unethical with SKYLINE SECURITY, is that they will not release her from the contract. My parents have lived on the same street, in the same home for over 55 years and have never experienced any crime. Unfortunately, a fast talking Skyline Security representative sold her a 60 month security contract. This should be illegal. Especially, since she didn't actually read the document and only signed on the lines that he pointed out to her. A company who provides unethical customer service practices and stands behind an awful scam such as this, should not be in the business of "protecting" others with home security. WHO PROTECTS US FROM THEM WHILE IN HOMES WITH OUR ELDERS? THEY, SKYLINE SECURITY, ARE THE VIOLATORS. read more

I wish I could give them negative stars because they deserve it for their unethical practices. What others are telling you in their reviews is all true. They did this to my 74 year-old-mother. They dropped in on her one evening as she was coming home. She's diabetic and hadn't had dinner yet, but had been out for several hours. They offered her this "amazing deal" just so they could put their sign in the yard. After two hours, they wore her down and she signed up to make them go away. The salesman "coached" her on what to say to the girl who wanted an evaluation of her interaction with him and stood right in front of her while she was on the phone giving her answers. They say you can cancel if you don't like it and they'll come right back and take it out of your house. They don't tell you there's a $150 "restocking charge" if you cancel within 3 days. They also don't acknowledge that you've cancelled anything - they went ahead and charged her the monthly fee even after she canceled in less than 24 hours. And getting them to come back to the house to remove their equipment took another two weeks and lots of me letting them know I'm filing a complaint with the BBB. Total scumbags, the lot of them. Stay far away from these creeps. They have no moral compass and are just after your money. read more

BEWARE THE CROOKS AND LIARS!! If I could give this company a 0, I would. My salesman, Mario Ojeda was absolutely great until I realized that nearly everything he told me was a lie. I signed my contract in May and today, July 30, I spent $4100 to get out my contract with Brinks and Skyline. I'd rather spend the money than do business with a company to encourages lying to their customers. 1. When Mario came to our house, I specifically told him that we were working on selling the house and would be moving hopefully by the end of summer. His response was how great this was and the security system would be a great selling point. The transfer to the new home would be simple. They'd keep the system in the current home and transfer the service and INSTALL a NEW SYSTEM in the new home. Also told us that our ADT system could be tossed because the Brinks system would stay with the home. When I went to transfer, I was told that they would need to contact my real estate agent to contact the new homebuyers to see if they were willing to take over my service. I absolutely refused. This is an extremely unethical way of creating new customers. I refuse to be a part of their lies. I'll also mention that I contacted Brinks who refused to do anything except continue to refer me back to Skyline. I will never do business with Brinks again either. 2. Mario's selling point of even getting inside my house was his guarantee that I would pay less a month with Brinks than with my current ADT. I was paying $56/month and he GUARANTEED me $54.99. My payments with Brinks is $59.88. Why in the hell would I go with a different company to pay more?! BECAUSE MARIO, SKYLINE AND BRINKS ARE OK WITH LYING TO CONSUMERS. The curious thing is that they send the contract through email to be signed but when trying to get back into the document at a later date, all of a sudden the link has expired. So I have never been sent a copy of my contract, nor can I get into the contract that I signed. 3. I was NEVER told that Skyline was doing a hard request on my credit. Mario told me he needed some of my personal information to get things started and like an idiot, I gave it to him. AFTER everything was said and done, then I signed a contract agreeing to have my credit checked. As someone in the middle of selling/purchasing homes, I would have NEVER agreed to a hard credit check. 4. My key fob never worked. Even when I texted Mario, I was given no information. The instructions to the key fob aren't even compatible with my current Brinks system. If I ever see a Skyline OR Brinks salesman at my door again, I WILL physically chase them off my property. While I am extremely upset with Skyline, I am disappointed in Brinks for allowing their third-party sales representative lie to consumers and allow for bait and switch tactics to acquire more customers. Their review is next. read more

Skyline/guardian home security system are thieves. They are trying to rob me from 2,500$$ because their contract states that I signed for 60 months of 44.95 $$. This is crazy! They are now, going to send me to collection if I do not paid the remainder of 53 months. The house alarm system even when I needed it the alarm was a Joke. PLEASE use alternative home protection measure. They are corrupt and money hungry. A 60 month contract is wrong. We rent homes on a yearly agreement, NOT for 60 months. read more

Their salesmen are SCAMMERS AND LIARS!!!! I declined to change from my current company. Kolton the smooth talker talked his way in to 'show me and tell me' why I needed to switch. The one thing I stated is that I DO NOT want my credit run and did not authorize it! He talked us into switching at 8pm on a Saturday night. By Sunday morning, I had a bad feeling and called him and told him we were not going to switch. He got rude, nasty, saying we wasted his time and that he could've been home with his wife! He proceeded with this nastiness on the phone and told us we ruined his Sunday as well as his Saturday. Then he sent a nasty text message when we finally hung up. Last night (Monday night at 8:15) I get a notification that my credit was run! I will be reporting this to the BBB and my credit agencies. LIARS AND SCAMMERS! I'm working with customer service right now, that seem to be very helpful. I'll come back and report, after my situation is resolved. So far, customer service has been very helpful and accommodating. It's been 7 months before someone has tried to reach out to me from this site. Customer Service was very helpful in correcting all of the issues that I experienced, but I still say that the sales people are scammers and con artists. Do not let them into your house! read more

The Skyline security alarm system is good looking and very easy to use, their customer service was very attentive and responsive. I have called on many occasions to adjust my home automation services that are provided through alarm.com and the have been responsive every time. The benefit of having the home automation services is the ability to lock and unlock your doors, view different images of your home right from your smart phone. It's really convenient as I have two young boys who come home from school and I like to know when they arrive. It gives me a feeling of safety to know that they've gotten safely home. The additional components are relatively inexpensive and seem to be of good quality. At this point I have nothing but good things to say about this company and I look forward to them protecting my family in the future. I posted some of the additional devices that came with the system. read more

My experience with skyline was great. Chris and Phil were great, answered all my questions and concerns right away.

Equipment stopped working in Oct. I have called multiple times to get a tech out to fix it and they have yet to call back, in the meantime, my house was broken into. Skyline does not care that this happened and still have YET to come fix their faulty equipment. Not only was I ripped off by them but also by a stranger. read more

First off I'm very disappointed in the customer service of skyline security specifically an employee named Sebastian. He assured me that when I switch over he will credit 1 month of service to compensate my cancelation fee. I called Monitronics to make sure I got that credit and I DID NOT. So I called skyline security to find out why I didnt receive my credit and they tell me that they tried to call but yet I never got a missed call nor a voicemail. read more

do not , i repeat do not deal with this 3rd party company. after reading some of these fake reviews. and the real ones. this is a scam. these people run your credit without consent. they lie and say its not contract. which its a 36 month contract. you have 3 days to cancel. no where in the contract does it state that there is a restocking fee of 150. trying to come to get them and pick their shit up is a mission. you get lied to especially by jasmine, maria, theresa, nadia and all those people there. someone needs to put a stop to this read more

As another reviewer said skyline sells your contact to another company and in my case monotronics. Basically I would be better off having a small chihuahua as a security system. The customer service is terrible and I am beginning to wonder if they know their head from their butt. I had a specific issue where a tenant, who was a family member in the process of eviction, was living in the house with the alarm. I wanted to put the monitoring on hold because the tenant had access to all the personal information on the account and was able to make changes although I did not authorize them. I requested for the monitoring to be put on hold until the tenant was evicted because the alarm kept going off and they called the police every time of which I had to pay increasing amounts. I spent 45 min on the phone with customer service trying to sort out the situation only to have the police dispatched again that night costing me $250. Why did I waste my time? Just cancel the service you say? Well then they want to charge me for the rest of the contract which is about $1000. DO NOT WASTE YOUR MONEY WITH THIS COMPANY! If a tenant pretending to be me can call and make changes to an account I would be better off with a chihuahua, at least they know who I am. read more

I signed up through a rep that came to my house for next day install. I woke up very sick and needed to reschedule. I called the main office 3 times. They hung up on me, confused me for a technician twice even though I said I was a customer, and they could find me in their system at all for install. I requested to cancel after going through that. I am waiting on the email that they were supposed to send confirming my cancellation. Saving a few bucks was not worth it when it comes to my families safety. read more

A representative from this company had seen my 80 year old father sitting on the porch one nice warm morning, the salesman told my elderly father that he was from ADT (who is currently providing his home monitoring service) and struck up a conversation with him saying since he havent done any upgrades lately, they would be able to upgrade my fathers alarm system at no charge. He also said that Skyline Security had merged with ADT and they are offering all longtime customers free wireless upgrade. My father trusted what this sales person said allowed this company to change his service from ADT to Skyline Security. Once my elderly father told me what happened I immediately called ADT and they told me that they did not have any representatives in the area and that they did not merge with any other company and they havent been out to do any upgrades to my fathers security system. I then called Skyline Security to see what was going on. I spoke with a few representatives, (Steve, Gabby just to name a few) they gave me the run around. Skyline has sense come to remove their devices and ADT is now back in control. Beware of pathetic, unethical sales people that targeted my elderly dad. These salesman are a representation of the company that employs them. read more

Have never used this company. HAVE DEALT WITH THEIR DOOR TO DOOR SALESMAN. Don't know his name just no he is unprofessional and what he looks like. My neighbor and I were not happy. Very suspicious. I took down his license plate number and I know it's a honda. You don't go to someone's house and start giving them information about who they are!! Scary much!! Then you ask to come in for a glass of water!!?? We don't know who you are and you're lucky my neighbor didn't call the police. If this is how callous they act to get your business I BELIEVE ALL THE STORIES about how callous they are to keep your business. No thank you. read more

Tom, our Skyline representative, was professional and courteous spending ample time with us reviewing all our options and answering all our questions. We felt comfortable that we were in good hands. Likewise Jorge, the installer, was on-time and efficient. He also took time explaining and demonstrating the upgraded system. We are more than satisfied with the level of service we have received from Skyline thus far. read more

Local technicians! Only took 2 days to come fix battery after I called, No 7-10 days lies about getting service like ADT! Couldn't of asked for more! read more

Monitronics representative Joseph Arias initially sold me my Monitronics security system in 2015, shortly after moving into my new home. I remembered him as being outgoing, friendly, and very customer service oriented. For two years, I received exceptional service via Monitronics Home Security. On July 20th, 2017, I was once again approached at my residence by now Skyline Security Representative Joseph Arias. He stated, that for $5 more a month, (turned out being closer to $10 more) I could be upgraded to a better home security system via Skyline Security. I was promised a video camera doorbell, video cameras placed around my home & the remaining balance of my Monitronics contract would we be taken care of by Skyline. Reluctantly, I still agreed because I had previously received great service from this representative. Mr. Arias even utilized a form that would be forwarded to Monitronics to let them know I would be opting out of my contract. After approximately two months, I was still receiving statements from Monitronics stating I owed money despite "opting out of my contract and Skyline paying off the balance." I contacted Monitronics to figure out the issue. Monitronics stated they never received any documentation from Skyline Security stating I was opting out and if I did not pay the following months payment, they would begin the collections process. After several days of contacting Mr. Arias to resolve this issue, he began to ignore my phone calls because his "hands were tied" at the time. After reporting Joseph Arias to his supervisor about his deceitful actions, I received a call from Joseph later that day with threats towards myself, my family, and my home. Once again, I reported these actions to a supervisor whom did little to resolve the issue. After requesting termination of my contract due to an obvious breach of contract, I was advised that was not possible due to a $1250 termination fee which I refused to pay due to several inadequacies of this company. To this day, Skyline has still not paid off my Monitronics contract $1476 owed and I continue to receive very poor service. My security system only works half the time (at most), my video cameras continue to be "offline," Skyline advises there will be a $25 fee to service equipment despite it not working to begin with and receiving VERY poor customer service all around. Currently, seeking legal actions against this company to resolve this issue and release me from this dreadful contract. Unfortunately, i have to live everyday knowing there is a disgruntled employee who know exactly where i live, where my cameras are, access points into my home, and possibly how to bypass my security system. Stay far far away from this company! I would give them negative 100 stars if I could. read more

Solicitor came to my door selling security system.. He asked my a few questions, just my name, obviously he had my address and my date of birth, which I didn't feel comfortable giving to him but he told me it was just to check city record to make sure I was the owner. I told him I wasn't interested and even though he insisted he left. Well I was just checking my credit report and saw they ran my credit! Without any more information than that or my consent! Unbelievable! read more

This company is the WORST. My nephew was selling brinks door bell alarms I really wanted one. He told me 50 a month. Never did he mention contract. I gave him my birthday and my wife's birthday and are email address. They installed the alarm on 3-19-2019 . On 3-27-2019 a week later I get a text " Hey is your email ........", I said yes, and he said, I need to sign a document. Not contract, but document, he said its just 2 signatures. He said the office was trippin. I looked in my email and there were 2 docusign the original and 1 that said voided. I asked him what was up, he told me never mind the document was done. I ask him who did it and he told me he didn't know. So the 3rd docusign comes thur my email and it says complete, so there's original , voided and complete.. Yes my nephew did it behind my back. From that point on I have been trying to get out of this contract that's not mine . I have been dealing with Cecilia and yes all these reviews about her are true. Just the worst dealing with her. She tried to make me believe the contract was sent to my email , review at my email, and signed at my email. But I know it wasn't . I'm familiar with docusign cause I have used it in the past . It Comes to you , you review it , check the box and send it back. it came to my email complete. This Cecilia she had all the info and turned it back on me .She plays a recorded phone call for me, and it's my nephew and brother in law being me.This is the pre install survey they call it. I tell her right away that's not me,. that's not my phone, #. Cecilia says I need to file a police report. I don't know why that's on me, since my nephew is selling for them. but I do it. The police can't have anything to do with contract dispute it's a civil matter. I didn't know this but, I bet Cecilia does, they gave me incident # and took a report I gave her the cops # and incident #. That wasn't good enough. Let me just add now this company sends threatening emails everyday and they want $4827.67. the whole contract is only worth $2159 Very stressful. Cecilia plays a 2nd call and its my wife . They tell her they want to review are info, nothing about a contract nothing , They say is this your phone # she said no and corrects it, go to the email wrong email, she corrects it. Skyline Security had the email of were the docusign was sign at the whole time, can u believe this. they had the phone# of were the pre install survey. like I said they never called me. After she played that call Cecilia told me I needed to file a police report against my wife REALLY, REALLY LADY. ARE YOU A FREAKING JOKE. I called Arron from Seattle nice guy, He assured me the sendee never open the contract I gave Cecelia that info, name of the guy I talked to, and his # . You think she cares if its really your signature or not, NO, No she doesn't. Cecilia doesn't care if you look are you contract , negotiate your contract and she definitely doesn't care if you sign it. The contract should of been done at my email, and my email only, the pre install survey should of been my or my wife's phone# only, and a voided check from us and us only. Take RESPONSIBILTY you didnt make sure any of that took place and ruined this relationship. Skyline is suppose to protect your house and all there doing is trying to steal your money. This company had a chance to protect me. Instead there trying to robe me. There's nothing loyal about this company, they will manipulate every situation , every word you say. Your company should have review the FACTS , and look for a resolve.I would think that in Skyline security business were TRUST is such a big part. They would want there customers to have the chance to review there contract , agree upon the information in there contract .Have a legitimate chance to cancel after 3 days, and be happy signing it. This american family never had the chance. I pray my story helps keep Companies, Families far away from the WORST COMPANY IN AMERICA. I hope to see you in court , I also would give you a 0 or worst if I could read more

It is criminal the way this company conducts itself! Long story short...Jonathan Martinez "Advertising Manager" and George "Installer" show up at my 80 year old mothers home at 6PM on a Thursday. They saw the Vivint security sign in her yard. Jonathan told her they were "practically a sister company of Vivint" and that "Vivint went out of business". He told her they were there to remove her old equipment and install the new. He also said billing would continue as it was. All lies that Jonathan later denied having said to my mother. That evening when my brother and I found out what had happened, I called Vivint immediately and confirmed that Skyline Security had conned my mother. We also called Jonathan and Skyline and were assured the system would be removed at no charge. During our conference call with Jonathan he said several shady things such as "We make the equipment that Vivint uses", "I am not completely lying to you" and "I asked your mother several times if she had a POA". I don't know about you but ANY amount of lying is still lying in my book! Also, his repeatedly asking my mother if she had a POA implies that he thought she needed one and was obviously confused. My brother and mother sent a cancellation via FedEx on day 3 (the final day to cancel - although extended by law for anyone older than 75 due to the incredible amount of companies like Skyline Security who con elderly people). Fine print on the contract states that a non refundable $1700.00 fee can be charged for the equipment and installation. My brother made sure to be present when George came to uninstall the equipment. George asked for two bags one for trash and the other for the removed equipment. He then asked my brother to throw away the bag of trash. My brother told him that he would rather George take the trash with him so there would be no mistaking that something get left behind that my mother get charged for. George then asked where the trash bins were, my brother told him on the side of the house. George went to the trash and was gone for way too long. Upon returning, George asked my brother where the other bag was. My brother told him that he took both with him to the trash. George insisted that he did not. My brother went to the trash bins and on top was the bag of trash and under two big bags of trash was the bag with the equipment. George continued the lie and said oh I must have tossed that in there too (sure, tossed under two big bags of trash). One more name I have to mention is Sammy. He is the guy that sets everything up over the phone after Jonathan and George get the new equipment installed. When I spoke to Sammy, the same evening they conned my mother, he apologized and said that upon talking to her he could tell that she was confused and did not really understand what was going on. Yet another scumbag who let this scam go through knowing that it was not the right thing to do. At least he had some sense of regret because he apologized to me. Shame on these people and Skyline Security. People who prey on the elderly are the lowest of the low, scum of the earth! Tell everyone you know not to do business with this company! read more

Sold guardian alarm. After completing 3 year contract we found better system and price. They tried to argue we had 60 month, even though we had written contract. The system they sold was 15 year old keypad. Problems with battery so we signed with another company. Guardian was the worst customer service and quality of equipment! Buyer beware. read more

I love my alarm system - no money down and full home automation! Jon Delgado provided excellent customer service and did same day professional installation. He gave our church a screaming deal too! read more

I'm so happy I decided to switch from ADT to Skyline. My neighbor was in the process of switching to Skyline in his home and the gentleman came to my residence when he was finished to talk to me about their system. He even assisted me in calling ADT to cancel. I especially love having the ability to arm/disarm from my iPhone. The panel is touchscreen, unlike ADT's that I had, I really do feel safe in my home. I'm genuinely satisfied with Skyline and would definitely recommend them to anyone considering installing a home security system. read more

Worst customer service, ever! I have had two times I needed service on the equipment and both times they cancelled the scheduled appointment, after I waited the entire day. They are a third party contractor with Guardian and AMP, so no one knows what the other is doing. Guardian makes the appointment and then emails Skyline with the info. Skyline then emails Guardian back to let them know whether or not they can make that time. In the meantime you are left with a non operating system. Really never sign with them. read more

I have finally decided to post about how poor and deceptive this company treats its customers . I called Guardian skyline security a month ago and ask a question if the company services a different location than my current location. I have been told yes and I said I will keep it in mind when it comes to move I will contact them. Their tech support started calling every day like 4 time and leave message about my move. Now Azalea Martinez send me a letter threaten to cancel my contract if I fail to return their call and the will charge me $1250.00 fee plus other fees. I called them upon receiving because in my original contract it says cancelation was less and why am I getting letter threaten to cancel the services and charge me fees. The company takes money out my account monthly I did not understand the logic to cancel service because I did not return tech support call. The company lied to me when I sign up for the service and Guardian sent me my contract 4 days after I signed up and I did not like the service. When I received I called them and I have been told that I van only cancel the service within 3 days but I did not receive the contract before 4 days. Company like this does' t need our patronage. Do not sign up with them If you have not a made the mistake I made by signing up with Guardian Protection read more

BEWARE: This "company" is a joke! By far the worst decision we made when switching from ADT to Brinks!!! Skyline Security is the company whom provides the camera system for Brinks. Our relative recommended switching over because "it was a better deal and offered security surveillance". My husband and I only made the switch because this relatives as well as another had a very smooth transition when switching companies. But it would turn out to be one of my biggest headaches and nightmares dealing with Skyline. We made the switch on October 2nd, we were promised everything we already had with ADT PLUS 4 security cameras for an additional $10 of what we were already paying with ADT (as well as paying out or recent contract with ADT). The "technician" Joseph Arias who came out and set up the contract told us the cameras would take about 2 weeks to install since they had to "place the order" & get "another technician" out to install. He also said they would mail us out a check for whatever the remaining balance with ADT was & our relative would get $100 for recommending us to Brinks/Skyline. Well slowly 2 weeks turned into 2 1/2 MONTHS!!! All the while I would communicate with Joseph checking on the status of the cameras and money. At which point I would get a delayed response or no response. I finally contacted Skyline the first week of December and "they had no idea" of the delay but would contact Joseph and get us our cameras ASAP. Another LIE! My husband ended up going in person to speak to the person(s) in charge, and once again was told "they're working on it". My husband was told to not contact Joseph any long and only speak to either "Carlos" or "TinaMarie" to deal with this situation. At this point being 7 months pregnant and dealing with this non-sense caused unnecessary stress!!! The following weeks I had to keep calling to check the status because no one was returning our calls as promised. The only person I ever spoke to who "tried to help" was "Marisol". At this point I spoke to her about getting some sort of reimbursement or credit towards our account since we've been paying since October for services which we NEVER rendered! She said she would relay the message to TinaMarie who was in charge and of course till this day I have NOT heard from her! On December 21 our cameras were finally installed!!! But I am still expecting some sort of credit or reimbursement for the months prior!!! I'm surprised this place is in business and that they represent Brinks!!! TOTAL DISAPPOINTMENT and unprofessional. I'm surprised I didn't go into pre-term labor dealing with these people!! I would NOT recommend anyone to this company or Brinks for that matter since they are associated with them. read more

My husband and I moved from Florida to Colorado a couple of months ago. I have been trying to get our system moved since then and it's always one thing after another. I finally got a tech out and he wasn't trained in our type of system, and informed us that he is the only tech in Colorado. I have been paying $60/month for 3 months for a system we are not using!!! Every time I call I get "we'll call you back" and I hardly ever get a call back. When I do, I am in a meeting. I told them to leave me a voicemail when they call back and they never do, if they even do call. It's very frusterating and I really want to have a security system at our new place. read more

This company runs a fraudulent business!!!! I do not recommend them. My aunt (Verna Duckworth) signed up with them around November 2014. She decided to move to a new home January 2015. She asked to transfer the service they told her that was not possible, therefore they said I had to take over the system because I was moving into her pervious home. I told them I DID NOT want it and I asked to speak to management. I asked why it could not be transferred; I was informed that it just was not possible. They told me I had to take it over or my aunt would responsible for two accounts. I began to pay for the account in February 2015. They did not put the service in my name or give me access to the system. I called Skyline Home Protection to gain access to the system and I was informed it was not in my name and the rep was wondering why we did not just simply transfer the service to the new home. I became upset and explained that we tried to transfer and we were originally told it was not possible. I began to speak to managers and supervisors regarding the matter and they said they was nothing they could do and I had to keep the system in my home. They said they had to get proof that I asked for the transfer and did not want the service. Conveniently, they only had documentation stating that I was pleased to take over the service. I kept telling them I never wanted it. The manager Diana thought she put me on hold and I overheard her talking with her supervisor stating they would just deny me and try to work with my aunt to pay for both systems.Because I kept arguing with them they told me I was not even approved because I had to have a credit score of 650 or higher(But they did not care that they were already having me pay for the system) to take over the systems but they have charged me for two months. They told me they will talk to my aunt and have her pay for two services in two separate homes because she did not originally get the transfer. This company is concerned with obtaining as many accounts as possible. They do not care if you need, will use, or if you have access to the security system. read more

THE worst security company you could ever deal with! I will never use their services again. Extremely unprofessional & not delivering on what they have promised. I have wasted countless hours of my time dealing with their complete lack of professionalism. To save you a very long story of issues I had with them, the last issues I had to deal with were related to the fact that I sold the house where I had a service agreement. They had confirmed that if the buyers would agree to take over the contract, I would be released from responsibility. The buyers of my house did agree to take over the contract, however, I had to call Skyline dozens of times over a period of several weeks until they actually transferred the account. Each time they would tell me that they will call the new owners and set up the new account under their name but they wouldn't actually do anything about it until I called over and over and over again & started yelling at them on the phone. When they finally transferred the account, they continued billing my account for the service TWO MONTHS after the account was transferred. I kept on calling asking for them to stop billing me and issue a refund. A manager (whose name is Jesus) from their Customer Loyalty Department agreed that they owe me a refund of $ 77.98 and said he would personally make sure that they would mail out a refund check to me. It has been 3 weeks and no refund check ever showed up. I called 4-5 days ago and they said that Jesus would contact me and resolve that. No one ever called. There is no money that could pay for all the lost time and frustration with this company. During the security system installation, their technician (they seem to use only 1 guy in my area) was telling me how he really wants to develop his own business and that he has connections in San Diego who are into pimping prostitutes. (not joking!) He said that he is seriously considering going into that line of business because he is not satisfied with the income he has with Skyline. I am not joking!!! This is the level of professionalism you could expect from this company. Avoid at all cost!!! read more

I've requested multiple times to cancel this service under the terms of the 3 day no obligation clause and get a confirmation back from the company that they've received my notice. It all seemed good up front, but during the QA phone review after installation there were a number of discrepancies between what the salesman told me and what the contract fine print states. I don't want the service and would like to have some acknowledgment in writing that the no obligation clause is being honored. read more

A salesman came to my home, pressured me to buy this security system. He gave me false information. He told me that they would not do a background check but did one anyways. I found out that the company pulled my credit report through credit monitoring service. Dishonest sales person. read more

Do not trust ... This company sucks we lost power to 3 rooms in my house.i really do not prefer this company!

I have had adt in Washinton state for many years with no problems. I moved to California a year ago and continued service here. Nothing but issues. Paid penalty but worth it to change to this service and I love it. Great sales representative and installer was wonderful. I highly recommend this product and dealer. read more

Beware! We were unknowingly scammed into signing with Skyline Security. A salesman by the name of Shawn Rute, claiming to be from ADT, deceived us into signing contract papers we thought were for ADT. He had an ADT card, uniform, and posed as a newly promoted ADT Regional Sales Manager from AZ. He claimed ADT and Brinks had merged and that Skyline and Brinks were handling all the alarm calls for now on. ADT and Brinks/Skyline were one in the same company. On the day of installation, after talking with Brinks customer service, I called Shawn up and asked why Brinks believed themselves to be seperate from ADT. He blatantly lied and told us that the CS Rep was reading from a script that obviously had not been updated and to not worry about a thing. We believe he did this to make a fraudulent sale and pad his commission numbers. The company itself has horrible and confrontational customer service. We called to cancel our contract and let Skyline know about this employee of theirs, however, they immediately came back at us defensively, placing the blame on us, and stated that we could not cancel because the 72-hour....SEVENTY-TWO HOUR- window to cancel the contract had lapsed. What a shady company. Do not buy from them, do not listen to them, do not trust a company that would employee such scummy, slimey, shady excuses for people. read more

I'm highly upset at the dishonesty in how the alarm was sold. They came to my moms house stating that my moms alarm company was sold to skyline and a new contract needed to be done with new equipment. There was another family member there that was a witness to the false statements that were made by the salesman. My poor mom was paying to alarm companies for 15 months.she was so confused until I intervened to help her. Since I became my moms executer later into the 15 month contract they said they could not refund her the money, but could terminate the contract and would talk to salesman. She ended up paying her original company and for Skyline which was more expensive than the first. He said it was a two year contract and it ended up being a five year contract. I'm not a vindictive person and I don't put negative reviews to blow off steam. This company though is unethical and they rob seniors by twisting stories to sound believable. I will be talking to the better businessBBB and posting additional information to make sure this company gets exposed. I will also call the news until I get my moms money back. They STOLE from my mom and deceived a senior with lie to get a contract.. read more

We were very dissatisfied with this company. My mothers alarm went off for over an hour saying that a window was broken and it was not. She called in and they shut it off then it would come right back on loud as ever. She tried contacting them for 3 weeks trying to get the unit serviced with no avail. When she tried to cancel the service they told her she would have to pay over a thousand dollars to get it taken out. They gave her excuses that they had tried to contact her. She had been calling weekly. No one set up any appointment for the unit to be serviced just put her on hold and then they hung up on her. No one tried to call her back. read more