Dr. Koo recently purchased the dentist business from our previous dentist (Dr. Kenza Houki)…read more Initially there was some hesitation and uncertainty, but Dr. Koo put us at ease with his calm demeanor. Some of the original office staff was still working so we felt some comfort knowing them. Almost immediately, as we took our seats in the dental chair the subject of food came up. Dr. Koo is Korean and Korean food is our favorite. We shared some of the Korean restaurants in the Federal Way area and our favorite dishes. He was somewhat surprised as to our knowledge of various Korean dishes and he suggested several dishes we should try at our next outing. Examinations and cleanings completed, we agreed to continue doing business with Epic Dental. Highly recommended. The office is located on East Valley Rd adjacent to on & off ramps to Hwy. 167 and there's lots of parking.

I went in because I was having jaw pain and wanted to make sure everything was okay, and honestly I…read morehad such a good experience. They were so thorough, checked my jaw, did scans, and made sure there were no issues with my teeth or anything serious like needing a root canal. Everyone there was so kind and patient, and I never felt rushed or dismissed. The assistant was especially sweet and made me feel really comfortable, I had a good time just chatting and waiting for the doctor to come in! They really took the time to explain things and made me feel at ease the whole time. I left feeling relieved and really grateful I went. If you're nervous about going to the dentist or just want a place that truly cares and does a thorough job, I definitely recommend coming here.

She was very thorough, very kind, and prepared to answer all questions with complete explanations…read more The office was easy to find with nice parking. Everything went great and I would highly recommend her and her staff to anyone requiring dental work.

I love that they are always gentle with my cleaning and understanding of my requests during the…read moreprocess. Dr. Dhaliwal is funny and really nice to talk to during the checkup. Not once have I had to wait long to be seen. They run a smooth operation.

I scheduled a routine cleaning weeks in advance, only to have the office cancel on me less than 24…read morehours before because the hygienist "wasn't available." Frustrating, but things happen. What doesn't make sense is trying to charge $100 to reschedule my appointment a few weeks later--after they canceled on me. That's backwards. I value clear communication and fair policies. If a practice expects patients to honor cancellation windows and fees, it should do the same when it cancels last-minute. I won't be returning and wouldn't recommend this office based on this experience.

Come here because you will be in the best hands!…read more I saw Dr. Chu and she was great. She took time to listen to my concerns and also asked if I had any questions, and also gave me choices for my treatment plan. The front staff were also great and attentive and very courteous. They are organized, professional, and efficient. I will definitely be recommending all my friends here!

Dr. Trevor is one of the best dentists I've had, and I am in my 60's and have lived in many cities!…read more He is honest and forthright with great advice and is not sales oriented. His office is state of the art, immaculate and has a dental spa atmosphere, and his staff is excellent as well.

I have been going to Dr Trevor for years and just when I think he can't get better he does he's…read moreworking presently on an implant, and I can truly say, though I would rather go to lunch with him and his office staff The whole experience of the implant was amazing and, how gentle and thorough he is guiding me through this time was amazing thank you Dr Trevor and the whole crew I have never ever had a more pleasant and professional dental experience then with this young man If Dr. Trevor was to move to a different city, I would fly in just for his dental expertise

Had a dental cleaning all of the staff is very nice and polite. They all do great work :)…read more Their quality care is exceptional !

Started out ok, but.... they did ask me to pay pre appointment since I don't have insurance. I…read moreunderstand this, but it will become important later. first appointment was an emergency Saturday appointment. Had quite a bit of inflammation . First they x-rayed the wrong tooth and were saying it was that one. After I pointed this out, the x-rayed the correct tooth which was right under the inflammation They diagnosed an infection and recommended an extraction after all the inflammation was gone. I took a week's worth of antibiotics that they prescribed and still had mild swelling so I asked for more antibiotics. They stated that they could now do the infection even with the inflammation and then give me more antibiotics. The scheduling was a fiasco, partly my fault, partly theirs. Finally get and appointment and they call back saying I would have to pay the total for the extraction that day (a week before the appointment). I said I was happy to pay when I came in for the appointment before any work was done. I said I was happy to make a deposit, but was uncomfortable paying in full that early. They canceled my appointment! I've never heard of paying a week before dental or doctor treatment. I'll just find someone else to do the more expensive worked they got too greedy and lost $650 while making $75

They actually care about their patients. It's not a get you in and get you out ordeal. They…read moreactually care about your well-being. They take the time to explain everything and make sure you're comfortable. They are very genuine and not money hungry. Plus they actually know what their doing. I love this dentist office.

The hygienist and front office are so welcoming.Very pleasant office always very clean .You never…read moreget any surprise charges .They are always up front about the charges.A friend recommended this office in 2017 and I have been a patient since.The dental assistants are awesome.Most of the dentist are awesome.One dentist got upset with me when doing a crown prep because my tongue would not stay out of the way.And he had the assistant put salt on my tongue.And the device they put in my mouth made me gag.Very inpatient dentist.

The worst. I scheduled a new patient appointment. I was told it would be about an hour. I got there…read moreon time - but still waited 30 minutes. When they called me back, I had the X-rays and the check in. It took maybe 50 minutes. The dentist would come and go and what not. He the said he was sending a hygienist in to start the cleaning. I wanted 40 minutes for them to show up, check in on me, give me an update- something. No one did. I had to go to work because at this point, I had been there for 2 hours and haven't gotten the cleaning. I flagged someone down and told her I had to leave. She said I had to checkout. I stood for about 5 minutes (with no one helping me) so I left. I felt bad at first and called them, no answer - left voicemail. No return call. So oh well, I guess they don't care. I tried to make another appointment online- but it said I wasn't allowed. Maybe they banned me? I don't know- but moral of the story- go somewhere else.

Overcharged!! Ask for a printed estimate or else they will try and slip it to you. Check with…read moreyour insurance. They claim to be in network but charge out of network pricing.

I had a very disappointing experience at this dental office today. I am sharing this experience so…read moreother patients are aware of how treatment decisions are handled here. I scheduled a routine cleaning appointment. During the visit, I was told that some of my gum measurements were between 4-6 mm and that I would need a deep cleaning instead. I understand that dentists may recommend additional treatments based on their clinical judgment. However, I clearly stated multiple times that I was not comfortable proceeding with deep cleaning during this visit and that I only wanted the regular cleaning I had originally scheduled. Despite explaining this several times, the staff continued to push the deep cleaning. I was eventually asked by the office manager to sign a refusal form confirming that I declined the recommended treatment. The situation felt unnecessarily pressured and uncomfortable. After I declined the deep cleaning, the hygienist performed what appeared to be an extremely brief cleaning that lasted only a few minutes. The process felt rushed and did not resemble the standard cleaning service I had scheduled or previously received at other dental offices. At one point, after I stated again that I did not want the deep cleaning, the hygienist used a metal scaler to scrape a couple of times on my back molars and showed me the tartar. There was no proper rinsing with water and no thorough cleaning performed. At the end of the visit, I informed the office manager and the owner that I did not receive the service I had originally scheduled. I asked the owner directly whether the reason I was not allowed to receive a regular cleaning was because I refused the deep cleaning they recommended. He confirmed that this was indeed the reason. I fully respect that dentists may recommend treatments they believe are necessary. However, patients should also have the right to decline a recommended procedure and still receive the service they originally booked without feeling pressured or dismissed. Unfortunately, this experience felt more like a sales push than patient-centered care. Patients should feel comfortable discussing treatment options without feeling pressured into procedures they are not ready to accept.

The team at Go Family Dentistry is always able to get me in quickly for dental emergencies and is…read morealways an enjoyable experience. The staff is always kind and friendly while interacting with their patients. Things are explained in understandable terms to ensure you agree with every decision that is made. Always a pleasure to see the dentist every 6 months.

I don't even know where to start. I'm not done with my treatment yet and it was a hard decision to…read moreblindly trust because with TMJ, there's no guarantee. And I just had a failed treatment a year ago.... I was skeptical. Dr. Lyly and her staff has been amazing and just the love they had pour into my treatment makes it all worth it. Dr. Lyly is so thoughtful, kind, and detailed oriented. Also, she treats me with dignity and doesn't just give you a one size fits all approach. The amount of time she made sure appliances fit to making sure I have all my questions answered before I leave, to stepping out to say goodbye to me after the therapy. Their whole team can verbatim say everything I told them back to me and remembers all the things that I need and ask for before I leave. I love my time with Alyssa and Anna as well. Ashley the receptionist is super responsive and on it! I would recommend this practice to anyone. The holistic approach really does good for the soul. I'm excited to see where things go. Thank you! (This is my longest review yet) And for anyone who is searching for TMJ help, you are welcome.

I met Dr. LYLY and her Mom in their home country and was able to help them come to America. Deep…read morecare for each other and for their community is beyond their training and education. I wish she had her office a thousand miles South! Bill and Cynthia

Professionally, Dr. Nguyen always takes care of me and does what is good for me. She takes the time…read moreto explain the situations, the good and the bad. Personally, she treats me like her own relative. Doreen is very knowledgeable about her job. She looks out for patients e.g. what is best for your schedule and financial situations. Money is tight nowadays, I learned that she tried to help me find the best deal per my insurance. I'm appreciated her efforts. Sincerely, Sopheap

Please DO NOT give this office your business. I went into Dr. Nguyen's office looking for a new…read morelocal dentist. Her staff was personable enough, but the work she did was so terrible I had to get it RE-DONE just weeks later. My new dentist was appalled that she would have allowed me to leave her office and arranged to have x-rays sent to my insurance company to explain why I had to have re-work done so quickly. The insurance company and my new dentist asked that she PAY ME BACK for the work she did. I went in for regular dental work and needed two fillings. I warned her up front that since I was a pre-teen, I have had a very abnormal reaction to numbing agents. It takes A LOT to get my numb. This is because I have a central nerve that runs VERY close to the surface. I have had multiple doctors confirm this. She said okay, no problem. When the work started she gave me one round of numbing and tried to start work. I told her, "I'm sorry this is very painful. I told you I am a little different." She said, "Oh you just need some more time for it to work." OK. She tried again 15 mins later. Again, INTENSE pain. I said, "Please, I am telling you, this is still painful." She reluctantly gave me another round and waited another 20 mins. (Mind you I am now 45 mins in the chair and nothing has been done). She tried again and I said it was better, but still could feel things. She said, "You shouldn't be able to feel this." And I reminded her for a THIRD time that I have a different physiology than many. She then leaned into me and asked, "Well I know you may not want to say this, but are you on drugs?" EXCUSE ME?!! "Well this would happen if you were a heavy recreational drug user. You should just tell me if you're an addict. That would make this easier." I was STUNNED. I had warned her prior to doing ANY of this that I have had trouble with numbness and THIS was her reaction?! It sadly bears stating, that I am a black woman... I hope that is not why she made this ridiculous and offensive assumption, but ..... "NO." I told her. "I am NOT an addict or drug user. This is exactly what I told you about before we started nearly an hour ago." "OK if you insist... but it really would make things easier." I wanted to get up and walk out, but I am now mid-drilling (she did SOME before I couldn't take the pain anymore) and I didn't know how to leave with my mouth LITERALLY mid-procedure. When she finally gave a final round of numbing agent and I could take it. But since we were so far behind she kept stopping the work and going to work on OTHER PATIENTS in the middle of my procedure. Finally 2 hours in on 2 fillings, she barely buffed my fillings and said...OK you'll have to come back another time for me to finish. The feeling in my mouth was UNBELEIVABLE. The filling was so rough I could feel my tongue was going to be rubbed raw. My jaw was ACHING (I have TMJ) from holding it open for 2 hours. And what I didn't know is that her work was so harsh that my gums would recede. They are STILL (a year later) not normal and I have to have my new dentist put a protective sheath around them every 6 months or so to prevent pain because my gums have never been normal again around those teeth. My new dentist is lovely. She Immediately LISTENED when I told her about my issue with numbing and I have NEVER had a problem again. When she saw the work Dr. Nguyen had done, she was so disturbed she said she wanted to make sure she documented the HORRENDOUS work she did so that it could be corrected without me having to pay out of pocket. (Insurance companies will not pay for duplicative work in the same 6 month period without documentation.) The insurance company agreed to pay -- process that. I asked my new dentist what I should do about this. I was traumatized, discriminated against and my teeth were REALLY messed up. She said the only thing I could do would be to ask for the portion of the work I paid for to be returned. When I called Dr. Nguyen's office to explain. Her staff was again, kind but all I received from her was a folded blank piece of paper in the mail from Advanced Dentistry, with a check for $248. PLEASE DO NOT GIVE Dr. NGUYEN YOUR BUSINESS. DO NOT TRUST HER WITH YOUR DENTAL HEALTH. PLEASE don't be me.