Best service! Found them on https://dmvprofile.com/ -- fast and professional.best serviceread more

I am Jenny Du. I posted a plumbing service request and received a call from your company. You…read morearranged for your plumber Earl to contact me directly. He claimed to have spoken with my tenant, understood the issue, and could come later that day for an inspection. He stated clearly that there would be a flat rate inspection fee of $59.95, as advertised and above message sent to me via your Yelp page. I provided my credit card number based on that agreement and waited for updates. By 8 PM, I had received no call. Upon contacting my tenant, I learned that the plumber had visited, did minimal work, stayed for less than an hour, and left. I immediately checked my credit card and found an unauthorized charge of $495. The next morning, I called your number but received no answer. When I reached the plumber directly, he admitted he was going to call me but chose not to because it was "too late." He claimed the $495 was a "inspection fee" and that an additional $450 would be needed to complete the repair. We had a brief dispute, and I informed him I would pursue this matter through formal channels. I have since disputed the unauthorized charge with my credit card company and am awaiting resolution. Meanwhile, your continued efforts to contact the property owner through third parties to seek payment are inappropriate and unacceptable. I hereby put you on formal notice of the following: Your advertising and initial representations were deceptive and constitute fraud; You intentionally avoided contacting the cardholder at the time of visit under the pretense of it being too late; You charged a significantly higher amount without authorization; No actual repair was performed since the water was still leaking. and I have written statements, messages, and screenshots from multiple tenants to confirm this. You are instructed to cease all informal contact attempts with me or any associated parties. This matter will be resolved solely through formal and lawful means. If you believe you have a legitimate claim, you are entitled to pursue it through legal channels--as am I. All further communication from my side will be documented and may be used in future legal or consumer protection actions.

Consistently reliable, professional, knowledgeable service. Always friendly, fast, and efficient…read more This has been our plumbing company of choice for well over five years now. No need to look any further for valuable, cost-effective, trustworthy service.

I required his service installing our dishwasher and he did a fantastic job. Very professional. I…read morefeel the job was done right with him. With the quality of work and the price I am a very satisfied customer.

Earl was amazing! I called him on a Tuesday morning around 7am and he was able to come replace my…read morewater heater by 11 am that morning. My water heater was still under warranty, and he was able to take care of all that for me, pick up the water heater and install it. All in a matter of three hours! Originally he said he could come about an hour or two later than 11, but I was in a time pinch. I was OVERLY impressed how quickly he was about to accommodate my needs and get to my home. 100% trust Earl and HotWaterExpress and will definitely be using his services again. This seems to be a small family business. Love that. I also called around to about 10 different plumbers and he offered me the best price and quick time frame.

I recently experienced an unforeseen flooding in my basement. In panic mode, I made a few calls…read morethen I stumbled upon HotWaterExpress. I was told someone would contact me back and that they did. Mr. Earl heard my issues and came out the same night to assess the leak. Within 2 days, my main water supply pipe was replaced. The professionalism, the price and the overall work was above expectations. Of course, I shopped around but there wasn't another vendor who was comparable to Mr Earl and his team. Others found ways to delay an emergency repair. I would definitely recommend and use their services again.

Fast responses to my plumbing issue, fair assessment of the problems and pricing. I recommend!read more

Super grateful for the excellent service regarding the toilet leak in my guest bathroom. I…read moreappreciate the quick turnaround time.

I have a water shut off valve under my kitchen sink which need to be replaced and it stuck during…read moremy DIY try. I finally gave up after several attempts with help from youtube. Then came here and broadcasted SOS. Osaro responded pretty swiftly with a realistic offer. He aslo make sure what he need to bring for my job by asking necessary info. Came to my house on the same day in the evening and finished the job in short time. Osaro is friendly and very professional. If I need any plumbing need in the future, I will call Cox Plumbing!

After addressing a shower leak in our home, Osaro will be our go-to guy for any plumbing needs. He…read morehandled the repair carefully and was reliable and communicative throughout. Best of all is his commitment to doing a great job. He helps you resolve the problem at the core, not just a band aid fix.

Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

We had a badly leaking bathtub and needed help. A&A provided quick response, good communication,…read moreand the work was well done.

I was referred to Free Line Plumbing by the company owner who installed my lawn sprinkler system…read more The plumbing technician called ahead and scheduled an appointment to install a water sub-meter, backflow device, and attach back hose bibs to the sub-meter. He provided a thorough overview of the work being done and offered alternative options that might save on upfront costs. His detailed explanation was clear and concise with no pressure if I elected to postpone any non-critical work. The quoted price was very reasonable, and the job was completed within hours of them contacted me. The technician provided a detailed bill along with a written warranty that was easily understood. Without a doubt, I highly recommend this company and will contact them for all of my plumbing needs moving forward.

I used Freeline plumbing for a main water leak. I think overall, the work was done to standard,…read moreespecially with extend of repairs and work needed. There were multiple issues that arose, that were addressed initially. The communication from the company was good especially during the active work period (almost borderline too much communication), but once the fees were paid, the communication seized. I tried to understand how they repatched my yard. My yard was a mess. It took me weeks to repair/repatch. They had to come back out to repatch my foundation which was leaking due to not having enough sealant in the initial repair. The technician who came to add sealant after the initial work, even stated that the product used (plastic piping) for my repair was not ideal (I was never told or relayed the differences in material strength or longevity, never given options). I expected a bit more from this company based on the recommendations that i was given.

I cannot stand the former owner of this house. Sam's Plumbing has come to my rescue because the…read morepast owner left behind pipe corrosion, a leaky outside hose (the second one doesn't work), old valves that's hard to turn, and an old pressure control mechanism. They did an excellent clean job at a great price and I'm super satisfied with the service. I will definitely be calling back for additional repairs that the former owner refused to fix! Thanks again for making my day on this rainy Monday!

Incredibly quick response and repair of a leak in our copper pipe, and the quote was very…read morereasonable. Will definitely be using their service again if we have future plumbing issues!

I found Mr. Perry while searching for services on yelp. My heater went down in New Year's Eve, so I…read moreneeded a solution quickly due to the temperature outside. After searching for a few options, I found Mr. Perry and within 2.5 hours of making my request, he was at my property fixing my problem. He showed up early, identified the problem, and solved the problem. He was respectful of my home and his price was fair, especially for it being New Year's Day. I would recommend.

I had a really positive experience with this Mr Perry. He was extremely thorough, patient, and took…read morethe time to properly diagnose the issue instead of rushing through the job. After replacing my coil, he carefully tested the system, pulled a deep vacuum, and made sure everything was correct before charging the unit. What I appreciated most was that he didn't cut corners. He explained the process, continued troubleshooting when the vacuum readings weren't where he wanted them, and made sure the system was fully stabilized before finishing. You can tell he takes pride in doing quality work the right way. Professional, knowledgeable, and detail-oriented. I definitely recommend him if you want someone who is honest and thorough with HVAC repairs.

We have been using Definitive for the past 10 years and they are always professional, reliable, and…read moreprompt. Once again, I called them in a panic two days ago because we had a backup on our laundry room floor drain. Keon came late in the day, diagnosed the problem quickly, offered to fix the problem that night (9pm, which they would have finished around midnight) or to come back the next afternoon. We decided on the next afternoon and he called letting us know when he would arrive and then took care of the issue. In the interim, he reached out to WSCC on our behalf to see if they would install something to prevent the issue in the future. Our technicians are always VERY clear and detailed in the estimate of work and then follow through. I have recommended Definitive to numerous neighbors and friends-they are extremely trustworthy!

Technician Hines arrived at the time I requested. He first did a walkthrough for the work that I…read moreneeded done, and gave me a reasonable estimate. He performed the work in a timely manner, and cleaned up after himself. He was polite and professional. Customer Service processed my payment over the phone. They were also polite and professional. I only have great things to say about Definitive!