John Hoffman is an exceptional and knowledgeable store manager. John simplified the complex process…read moreof buying a new mattress set. His keen listening skills and relaxed demeanor enabled us to quickly identify the right mattress that met our specific personal needs. Thank you Mancini's Sleepworld and a huge thank you to John Hoffman ! Donna J.

John was amazing and helped me Pick the perfect pillow. there's nothing quite like feeling the…read morepillow yourself before you commit. And I got it cheaper than it was on Amazon!!! Thanks John

Nancy Johnson recently provided excellent service while helping me choose furnishings for my family…read moreroom. I was looking for a large area rug and two recliners, and I found a rug and recliner fabric I loved. Nancy created an AI-generated view showing how the selected recliners would look in my room. Unfortunately, we agreed that even Bassett's smallest recliners were too large for the space. Nancy then suggested reupholstering my current recliners with the Bassett fabric I had chosen. She not only offered the idea but also immediately connected me with someone who agreed to do the work as soon as the fabric arrives. Nancy was very helpful in coordinating my new selections with my existing furniture. I will refer her to others and contact her again the next time I need furniture.

The selection of furniture styles is impressive . Sales representative Nancy Johnson was amazing…read more She worked with me in design layout, gave me detailed information and made the process smooth and easy. Her recommendations show her skill in design. The quality of the furniture is very high. I am very pleased with every step of the furniture buying process. From sales to delivery and set up everyone was outstanding.

We purchased a bed because of the comfort guarantee and were told at the time of purchase that we…read morewould receive a full refund if it didn't work out. After two months, we found the mattress to be very uncomfortable and decided to return it. Unfortunately, we did not receive the full refund we were led to expect. My advice is to read all the fine print carefully before purchasing, as the terms of the comfort guarantee were not what we believed they were. When I returned to the store to discuss the issue, the only employee on duty was asleep on one of the display beds and was snoring. I went to another store a few doors down and came back about 15 minutes later, and he was still asleep. I had to wake him up, and instead of an apology, I was met with a bit of attitude. Our original plan was to exchange the mattress for a different one at this store, but after this disappointing experience, we decided to take our business elsewhere. We purchased a bed from another mattress store and have been very happy with both the product and the service.

Just finished lunch at sushi place next door and decided to walk in the store just to see what the…read moresale was all about ... Greeted with a big smile and a friendly woman named April , we told April we were just looking and wanted to know about the sale. She left us to check out a couple beds and explained each mattress to us. April was very knowledgeable and personable ! Found out it's a great time of year to buy a mattress and found one that was perfect for us @60% off price . Thanks to April we had a great experience .

This is our fourth purchase from Terra Outdoor Living. They have great customer service and all…read moretheir products are beautiful and stand up to the weather. The quality is great.

Terra offers the type of consistently excellent service that I've started to think it may be…read moreunreasonable for me to expect from a business. They're SO friendly, SO helpful and SO patient. Every. Single. Time. The quality of their furniture is really great, and better than outdoor furniture we've purchased from and seen at other stores like Pottery Barn and Crate & Barrel. Their delivery is quick and seamless. They have many items in stock, which means that they're often able to deliver your shiny new furniture within a matter of days (if you live local). And there's no better feeling than enjoying your new patio furniture with friends on a nice sunny day. I really can't sing their praises enough.

After sixteen years of everyday use, our La-Z-Boy chairs and loveseat were worn out. They served us…read morewell. Yesterday we went to a La-Z-Boy outlet in Pleasanton. We were politely greeted by Abe, our salesperson, who showed us around La-Z-Boy's large and well-organized showroom. We provided Abe with photos of our old furniture and asked him for something similar but slightly more stylish. Abe worked with us for the next hour, and we found exactly what we wanted! Abe was extremely helpful but never pushy. We can highly recommend La-Z-Boy!

Desiree - your response is nothing but empty words since it's the EXACT same response that you have…read moreposted to every ONE star review. You do not need additional information in order to "further investigate" your deceptive sales practices at the Pleasanton location. Erick, the manager on the floor on Saturday, September 5, is well aware of my complaint.

Pros: there is always something new and prices are definitely better than new. We have found good…read morepieces. Cons: consigning is a mixed bag. We have been able to consign a number of items but how the process goes seems to depend on who's on the floor that day. Once, we had to convince the staff to essentially take back something we purchased there that ended up not working for us. Sold in less than 2 weeks. We've had staff tell us our item was the wrong color only to find a similar item - same color. The favorite comment is "tired" but we have found things on the floor that were dirty and covered in dog hair. Bottom line, worth a look if you are hunting for good furniture but be prepared for inconsistency when trying to consign.

Any fans of consignment centers here on yelp then this place if for you. There used to be a…read moreTUESDAY MORNING next door to this center but that had been long since shut down and closed. This center has lots of furniture sofas movies type recliners lamps chairs , pictures paintings, house decorations, gaming chairs which all are in great and superb condition . I was really surprised thinking this place would be a waste of time .Nothing is dusty broken or way too old. This has been hit by smash and grab a couple of times recently. This is why they have the jewelry locked up and have more locked security sensors on high value items . Only thing is I didn't see any real deals like a big price cut . If buying used and saving money is your thing then visit this place .

My husband and I love going to Massage Chairs and More in the Valley Fair mall, and we saw the…read moreWalnut Creek store as we happened to be passing by last week. We dropped in on a whim and were nicely greeted by Alan. We had already had a great experience buying a D Core 2 from Aaron last year in their VF location, and we shared how we had been considering a second one but weren't really sure if we wanted to pull the trigger. Alan was wonderful and shared his own experience of how he found having two different massage chairs with different capabilities to be really supportive for him. We loved his recommendation to get a complementary chair - it was perfect for our needs - and ended up putting down a deposit right away for a Panasonic! He made sure we got to actually sit and try out his recommended protocol - we got to try the new chair he recommended, and then went and sat in their model chair of the one we have. It was such an excellent combination and we feel really lucky he gave us that suggestion. We just finalized purchasing the chair yesterday with Matt at Valley Fair (who also was incredibly professional and fun to talk to), and he was able to get delivery setup for today. Talk about fast turnaround! Our white glove delivery team just set up the chair in my home and my husband and I are so pumped for it! All in all, our experiences with Massage Chairs and more have been great. If you are interested in a great massage chair, I highly recommend visiting one of their locations in the Bay!

While my wife shopped, I discovered this business…read more Quality/Quantity - Tried their 3 best and most popular chairs. I liked two of the three. I will have to come back to test "apples to apples." Half an hour was not enough time, especially for a $15k purchase. Atmosphere - Small high volume location. Their Valley Fair location is just as high volume, but twice the size. Again, plenty of 3 hour free garage mall parking. Service - Gio Scott is so professional. We spent half an hour together before my wife finally finished shopping and got me. When I left, my body was so relaxed! Price - Expensive, but that is the cost for quality and service. Owner Comment - Congrats on your success and with your 4 locations. And congrats to the franchisor and their 250+ locations.

My wife and I had been discussing the merits of replacing two recliners in our living room for…read moreabout six months. As with most shoppers these days we started our shopping online to decide colors and styles that may be available. Over the next few month, my wife decided color and style she desired. Since any taste I might have, is in my mouth, I trust her judgment over mine almost all the time. On a Saturday we embarked upon our quest to see the types of recliners (shapes, sizes and colors) that might be available. We visited store after store with little of any success. As we decided to head home and count our efforts for the day as a "good try", my wife indicated there was one more store she had noticed and wanted to make this our last stop. I was good with that. This store was in Castro Valley. We arrived, parked and went into the store. The store was full of furniture. As we browsed, my wife discovered exactly the look and style she desired. The owner was more than helpful and within ten minutes of our arrival, we had decided on the particular chairs we desired. The owner helped us by calling around to see if the chairs were available in fabric. They were and two days later our picks were delivered tonight home AND the old chairs were hauled away. Five stars on this review: - floor staff knowledgeable - called around and make attempts to find what we desired - delivery personal we're prompt, efficient and concerned that we were happy with the delivery. This was even to the point of asking me to sit in each chair as it was delivered to make certain all the functions were working correctly. THANKS SO MUCH BROTHERS FURNITURE!!!

This owner is a complete jerk! No customer service and a tyrant when it comes to parking in his…read morelot. I parked there to check the store out and he assumed I was getting donuts and came out of the back entrance and YELLED at me for for parking in his spots. He had sticks in orange cones that say parking for his customers only, yet when you park there he immediately wants to come out and be a jerk. DO NOT EVWR SHOP HERE!!!! Guy is an complete jerk.