I had a problem, cranking my chainsaw, and I took it to Georgia chainsaw and Chambly and he had it…read morefixed and running in about a minute and a half and would not charge me This was not a chainsaw that I purchased from him either it was an older one so he will get any further business of mine

This place is absolutely awesome!!! Family owned and operated by a veteran!! Fixed my weedwacker in…read moreless than 7 mins no joke! Not sure if they are always that fast, but I was truly impressed! Super affordable too!

Subsequent to my previous attempt to purchase a lawn mower here, 3 weeks ago I went in to buy a…read moreHonda EU2000i generator. Salesman told me the price, I said I'll take it, salesman starts to write it up and says he told me the wrong price, it's actually $200 higher. Now I'm in the market for a second generator. I won't be going near Howard Brothers and their bait and switch pricing. I've heard similar stories from landscapers who've gone there. They only go now due to convenience. It's a shame because they're the closest Honda and Stihl dealer, but but not worth the trouble since they can't get pricing right.

Actually zero stars because this place sucks plain and simple. Overpriced, under serviced down…read moreright awful experience. But the good news it was my LAST experience with these ding-dongs. Do yourself a favor and find a different hardware/equipment retailer.

Unlike The Home Depot and Lowe's, they have employees that seem to actually want to work…read more Although I go to The Home Depot and Lowe's more frequently, it is only because those two are more conveniently located. I get the easy stuff at those locations. But when I have questions or need help finding the right product, I go to Howard Brothers where the employees make an effort to be knowledgeable of what they sell. Prices are a little higher, but you won't find yourself going back-and-forth exchanging what you purchased the first time making a return and purchasing the 'right' product on multiple trips. The Home Depot and Lowe's have gotten so bad, even the employees tell you to purchase 2 or 3 of something, try them all, keep the one that works, then return the ones that did not work. As far as that goes, I may as well just order stuff off websites which give you equally unhelpful knowledge of what you need. Yep, I'll continue to drive past The Home Depot and Lowe's to get to Howard Brothers when I know I need help or have questions purchasing the correct product the first time.

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

Whoever (or is it whomever) the owners or management of this business is should go into consulting…read morefor other small businesses. I would vote this business best customer support around. The outdoor repair business is a tough racket but these guys and gals have it figured out. Don't think twice. When your lawn mower needs repair go here. Been to AA many times. They have fixed my mowers when others have failed. Fantastic customer service. We travel a good distance to always come back here.

Disappointing. had one mower repaired and they forgot to tighten the engine to the deck. I paid a…read morelot and expected it to work. The other mower they wanted to charge me as much as it would be to replace the mower. Even with the "diagnostic" charge include, I fixed the mower myself for a fraction of their estimate.

I took two Stihl chainsaws in for a tune up and chain sharpening. Both were originally purchased at…read moreAmerican Chain Saws. I was rudely told that they wouldn't be able to get to them for approximately 5 months. I expressed surprise, saying that in the past they had provided this same service in a timely manner. In reply they said that they are a "Premier" Stihl dealer and don't routinely provide the service I was requesting. So, I asked where would they recommend I take my chain saws for service. The person behind the counter said he had no idea, that I could google it. I'll never go back

I was looking for Stihl products and this came back in the search results. I picked up a pressure…read morewasher and blower. The prices are a little tough but I don't think they make the call on the Stihl pricing. They have tons of products in stock and gladly spent time with me to make sure I knew how to operate them when I got home. They took down my information as they wanted to register the products with Stihl for me. While I was there, all of the other business was for servicing. I have a trimmer and will bring it back for service but probably not until later in the year as they are trying to keep up with servicing requests now (early summer).

Always professional and knowledgeable on all equipment. They don't miss... my opinion!!!read more

Did what they said they would do. I needed a belt for my riding lawnmower. Couldn't find one…read moreanywhere, but they searched every store and found one in Newnan and sent it to me. Great job Guys.

Used to be much more no -commercial friendly when they were in downtown Lawrenceville. I've…read morepurchased and serviced my outdoor equipment for years and the attitude and service at latest location is lacking. I specifically asked for a repair or estimate to fix the mulching deflector on my Honda mower - they said they fixed when I picked up but they didn't. Sad

If l could give -100 stars l would. My husband went to see about a replacement part for my little…read moretiller and the shop manager said his guys wouldn't even want to work on it. Then as my husband left the shop, heard the same guy talking about him to his staff and they were all laughing and making fun of him. My husband is an older guy and he did that as a favor to me. I know my tiller is small, but it does the job for what l use it for. Its like they couldn't be bothered. Well, l worked for Chick fil A for 25 years and that's the POOREST excuse for customer service l've ever heard of! They should be ashamed picking on an older person like that--especially laughing at him. Needless to say they lost a customer. We'll never use them again.

Brought my mower to Howard Brothers and was told two weeks. I called 2.t5 weeks later and they said…read morethey were waiting on an oil filter. He told me it would be ready Friday. They never called. Called them Saturday and they told me it will be ready Monday. They never called. I called them Tuesday and they told me it would be ready Wednesday. I told them yall told me two weeks and it has been a month now. I want my mower back now. I took the mower and left! Bad service!!!

Really nice store and great location. I brought my Honda mower in for a repair, the staff was very…read morefriendly and knowledgeable. They were able to complete my repair in the timeframe they stated. Very professional in my opinion.

After reading other reviews, I see there is a common occurrence that these people are rude. I would…read morehave to agree and would go so far as to say disrespectful. My 87 year old dad went in to have his edger repaired. When he picked up his edger a few days later, he paid and was given his receipts and left. When he got home he looked at the receipt which was incorrect. A couple days later he went back questioning the receipt. The person he dealt with was unkind and rude per my dad. The worker said, "I don't work for nothing, ya know". Was that remark necessary? Absolutely not. My dad got the correct invoice printed and went on his way, never to return. (Later we realized they had just attached someone else's the work order/invoice to his Credit card receipt.) So they did fix his edger and it is working properly. But I would never give my business to people who disrespect an old man. No excuse. Apparently, they have been in business for a long time and don't care if they have repeat customers or not. If you want to be treated like crap, go to see these people.

Very friendly! Helped us out immediately and got exactly what we needed. Recommend for any lawn…read moremowing repair!

They have great customer service excellent parts and even better people the work thereread more

They seem to have been able in business for awhile, and are knowledgeable about the equipment they…read moreservice, however the customer service was terrible, borderline rude from the gentleman I encountered. This was my second time there and I will not be going back. I only patronize business that "act" like they appreciate my business, even if they really don't. I understand being overworked and being short handed, I too have a small business, but it's not the customers fault we are short handed.