Excellent customer service, a clean and organized store, and a vast selection of items that are easy to locate. Prices are reasonable, and they offer many items at sale or discounted prices. Parking is readily available in their private parking lot. read more

Smart & Final Extra! - Grocery Near Me - Azusa, California

This Smart and Final location is located near Azusa Pacific University. Great place for students to get their groceries. What I like about this location is that it's usually clean, they have fresh produce, and the employees are helpful and super friendly! Nate is always friendly w smiles and very helpful all the times I've been in this store. Great store to buy bulk items if you don't feel like going to Costco. Parking can be tight since the lot is shared w a restaurant/bar. read more

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Smart and final need to hire older management Mariela, was the worst manager ever, I had to report her to corporate, she has no customer service knowledge what's so ever. I reported a black stain at all bottom of water bottles, and literally made fun of me saying I was the first to complain, Hello I buy these almost every 3 weeks on instacart cause my husband is a kidney transplant patient and I told her my concern. Mariela the management literally didn't acknowledge any concern . So Mariela told her other worker I was Karen, Kelly and Kim reacted like yes we know who you are. They need to be friendly to their customers. It took for me to report them them to corporate and told them my experience . Smart and final get people who knowledge on how to deal with your customers. I shop on instacart alot. PLEASE HIRE NEW KNOWLEDGEABLE WORKERS NOT FOR PAY CHECKS. BY THE WAY Wesley the assist manager handle better than. Mariela the supposedly the manager she needs more customer service knowledge. read more

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rudest b to ever answer the phone, i was calling because they said they're hiring i call she says they're not and i tell her thhat the website says they are and she just says ok bye and hangs up on me not even a i apologize for the inconvenience or let me ask she's just a total jerk i wish i got her name young ho read more

Not sure what's going with the Smart & Final in Azusa , the refrigerator where all the cold drinks are has been broken for over a month This is ridiculous not having cold beverages What kind of company allows this type of customer experience. read more

This place is good but one person ruined my day with her Customer service. Her name was elleen. I asked her for the code for the bathroom and her response was rude. Please ask her to fix it read more

This place is convenient and clean. Staff were super friendly. Honestly the worst part was the parking they should have store assigned parking. The restaurant next store takes up about 60 percent of the parking and it's a struggle to find anything open on the weekends read more

SERVICE: Place an order for pickup we were expected for 7pm got there right on time alerted them we were hear and had to wait 32 minutes for our stuff to be brought out and they only came out because I had to call the store that I've been there for 32 minutes read more

The manager is a b****. Followed me around the store, making assumptions. Sent employees to follow and harass me around the store as well. I'm here all the time, this interaction genuinely made me hope that it rains hard enough for their roof to fall in again so that their store can close for good. The meat is almost always spoiled way before the expiration date. The amount of items I've purchased chat are past or near their expiration date are ridiculous. I shouldn't be the one checking to make sure that my items aren't months old. Embarrassing on their part. read more

I purchased a box of 1000 sucralose packets from first street. As im going through the box, I notice that 10% (about 100 packets) were empty!! Bad quality control on S&M Corp. The individual store had no idea they were selling crap. read more

I bought a jar of First Street 30oz Tartar sauce. The next day when I opened it, I noticed it was expired in January. I called the store and they agreed for an exchange. I went in to replace the jar and grabbed one that says June. As I was walking out, I looked at it closely and it says June 2024. I went back in for another jar. And found a jar expired December 2023. On the shelf. This is not the first time I've experienced this from this location. Last time was bugs in AP Flour 3 years ago. Avoid this location if you want fresh product. read more

It looked like they renovated? Wow what a difference! I'll actually visit more often now! They even had sushi rolls!

I considered 2 stars in the past but it's down to one. I used to shop here a lot when they first opened, up through the pandemic, and ongoing until more recently. Over time, prices have gone higher than other places and quality went way down. Does anyone else have a problem with items being sold near or far after the expiration date? The past few times I've gone there it happens every time. Some may say, "Check the expiration dates," which is true and I do when I can see them. My vision is poor even with glasses and some expiration dates are so small I cannot check until home with a magnifying glass. Every time virtually everything is to expire in days or already has been long ago. Does this company buy old groceries at a discount? Is this Grocery Outlet? I expect it there. Tonight I opened a brand new name brand Best Foods mayo and put a bit into the egg salad I was making. I took a taste and almost gagged, it tasted so awful. I should have known. Yet it was a popular brand and just bought it a couple weeks ago and it hadn't been opened! The tiny print showed it expired 6 months ago! Don't the workers "front" the stock in this store? Years ago I remember working in a store and having to check and rotate stock. This happens too often and I guess they know most of us will not bother taking it back. If I get an item that expires more than a couple months ahead it's a miracle. Even frozen foods are the same. I'm just hoping I don't get sick from tasting it. The store is conveniently close, but I won't go back. read more

I've been coming to this Smart & Final location for a few years now. The store is always well-stocked, and the staff have always been professional and helpful. My experience today finally prompted me to post a review, albeit a short one, while I'm still in the parking lot. I came here today for veggies, specifically greens. I was happy to see a large selection of collard greens, and while they looked to have been manhandled en route to the store, they were fresh and clean. I grabbed two bushels and headed for the tomatoes. Miguel, a store employee, was stocking veggies, and when he saw my collard greens, he was dismayed. He took the collard greens and returned in a few moments with two beautiful, not-at-all-mangled bushels. Wow! This is what turns a customer into a repeat customer, and a repeat customer into a loyal customer. I hope the management knows what a gem they have in Miguel. Thanks Smart & Final and especially Miguel in produce. read more

Lorraine be less obvious when you're checking out people that don't pass your brown paper bag test. Chris and Nate were very helpful and I hope my experience doesn't go unmanaged. read more

Easy in and out. Usually very clean and with friendly staff. On this day the line was pretty long and slow though with only two lanes open. read more

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This neighborhood super market is conveniently located near the Azusa Metrolink station and 7-Eleven. I love the meat prices here. Once a week or so, they have specials that can't be beat on chicken thighs and sometimes ribs. They also have a good selection of frozen pizzas, ice cream and liquor. They're produce aisle is bountiful. They advertise warehouse prices in supermarket sizes and I would have to agree. read more

Smart & Final Extra! - Food aisle - Grocery Near Me - Azusa, California

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My wife and I moved here in Azusa 2015 and ever since we been shopping to this Grocery store. My wife is an Accounting with CPA Certified and im a Computer technician. We don't Steal and it's against our Principal and we can afford to pay for our groceries. My wife likes to get three to four clear vegetable plastic and place it in the cart. The cashier name SARAH ISIS ask me " What's in the Bag ?" Not in friendly way and I said " it's nothing just a clear plastic. As we are paying... she asked another cashier to check the plastic in our cart and said " Can you check the plastic in their cart ". The lady replied " it's just a plastic but Sarah is still looking at her so...the lady pickup the plastic and said " it's nothing just a plastic ". My wife and I was so embarrassed and no apology from Sarah. There's a million ways to ask the customer without getting offended but the way she say things are so unprofessional. Date 02/25/24, store 794, term 4, Opr 10119, trans 0456. We are not going to this Grocery store anymore and it's time to go back to Stater Bros. read more

New Smart & Final Extra store, opened back in November, next door to California Grill Express. I came by this location with my husband this past Sunday evening, a little before 8:30 pm. I came in here in particular, to find a carton quart of milk for my mom. My mom only likes to buy milk in this smaller size because the half gallon is too big for her. After we were unable to find one at the Target nearby, we ended up coming here. Luckily we were able to find a carton of low fat milk in the quart size. Then we looked over the produce section. I was disappointed that there wasn't a lot of variety of fruits and vegetables. On this visit, there were just citrus fruits (oranges and grapefruit) and apples in the fruit section. Anyways, the aisles were clean and tidy upon this visit. The employee helping us at the register was quick and efficiently at getting our transaction handled. This shopping trip was average for the most point. I wouldn't make a special trip to shop at this location since there is one in Duarte. But the layout is the same. read more

The cashier I think her name was Raquel that was the name on the receipt. Somebody came in and gave her some Dodger merch. I could not see what it was but it was something in a box and had the Dodgers logo on it. Maybe a bobble head? She was not doing her job and very distracted admiring her piece of Dodger merch. If you're gonna admire your Dodger merch do it secretly when the store is not crowded. read more

Sloooooow tired cashiers even at 9am. Hellooooooo management 90% of customers are in a rush!

It's pretty wrong when I have been buying flowers from here for a couple years now. Specifically the sunflowers. I have always paid the same decent price for 4 sun flowers. This morning the weekend of mothers and graduations they price gauge the amount of the flowers from 4.99 to 15.99. read more

I spend $200 a week here. Your cart locking system does not work properly. Every time, the cart locks up on me before even coming close to my car. How has this not been fixed yet? Terrible!!! read more

My daughter works at Azusa store and had told them she was sick (she has runny nose sore throat and couldn't taste).WELL SINCE APPARENTLY THEY ARE DOCTORS they took her temp and since no fever BASICALLY TOLD HER "IF SHE GOES HOME SHE WONT HAVE A JOB"... My daughter went to work for the next 3-5 Days being a cashier. She finally couldn't take it and called her doctor. They sent her for a drive threw test and sure enough SHE WAS POSITIVE FOR COVID-19. Now maybe it's just me but apparently smart n final don't mind their employees being sick handling food that everyone eats at home. THANK YOU for allowing my child to be scared of losing her job and also allowing her to stay around the Public not knowing she was positive... GOD FORBID MY CHILD HAD DIES FROM THIS WOULD THEY EVEN CARE? read more

Smart & Final Extra! - a text message from a doctor - Grocery Near Me - Azusa, California

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Great deals here and fresh items. They had some nice sales going. Loved the candy section where you fill your own bag. read more

Smart & Final Extra! - Coffee - Grocery Near Me - Azusa, California

I was in to the store to buy a few things I get up to the line that reads 10 items or less(express lane) In line in front of me there is a couple with two carts the items added up to over $300 way over the 10 items. When I brought this up to the cashier they say "I'm sorry but we can't say anything to them due to policy" ridiculous. read more

This review is about ANTHONY the manager on duty tonight 5/26. The gentleman in front of my asked him if he spoke Spanish and Anthony said "no not really" which is it Anthony? No is no and not really implies that you know it but you don't want too or you act like you don't know it. As a manager that was a poor response, you could've said something along the lines of, "a little, let me see if I can help you or no, but let me get someone to assist you" since he failed to do his job I stepped in and offered to interpret. The gentleman said it was okay and thanked me. Anthony didn't even acknowledge my help. He went on scanning items while having a conversation with an employee 2 registers behind him. Let me add that he spent like 1-2 minutes looking for a code on an item. What kind of manager doesn't know codes or takes that long to find it? When he was done he didn't even bother to say thank you to the gentleman or have a nice day. Once again the man thanked me as he left. Welp it was my turn and I had so much I wanted sto say sarcastically when he asked if I wanted any bags but instead I gave a firm NO with out any type of eye contact. Incase you need a reminder ANTHONY, I was wearing a black CSUN sweater and I stepped up to assist your customer. As he scanned our items he didn't bother to greet us, ask if we found everything okay. Nothing, just silent. When he gave us our receipt he just handed it to my husband. Once again just like to the man in-front of me, no thank you no good night, NOTHING. He clearly doesn't want to be there. He had No presence at all. It hurt me to hear him say "not really" you don't do that to anyone who has a language barrier or just anyone who has a question. Especially as a manager, you could've done more. Who knows what that man needed. But probably shied away because this so called manager gave him no safe space to try to even ask for what he needed. It's crazy that a similar situation Happened at the Whittier location. Only that time I did interpret for a customer, and walked him over to the isle that the employee said the item was at. And those two workers looked at each other and said "that was easy" me doing their job was easy for them. SMH. Hiring teams needs to reevaluate their staff! read more

I want to say THANK YOU so much for making your store by far the best store I have shopped at during this Pandemic. I don't even know we're to start. 1. All your staff helpful, friendly, and always offering help or assistance when needed. I know that we are all dealing with this situation in different ways, all the staff have always made me feel NORMAL, when I walk in & shopping around I feel safe and welcomed. Unfortunately I have had bad experiences at other stores. 2. Shelves are ALWAYS fully stocked! It gives me a sense of security knowing that my local store is working hard to keep items in stock for all our Azusa community. 3. 6ft safer distancing, the best set up from any other store, again with so many changes we are all experiencing with this Pandemic, your store makes me feel like nothing has changed and I can go about doing my shopping feeling normal. You have all the same restrictions like the other stores but with a Way Much better way of handling it and again your staff has a lot to do with that So thank you again for making me feel NORMAL when shopping at your store. read more

Very disappointed they no longer carry Fernando's Taquitos. We don't normally shop here but it was the only place we could find this brand. And when we did go in to buy them, we would normally spend about $100 in there since we were there. Too bad, I really liked this store. Guess we'll have to stick to Aldi, Walmart, and Costco for the better bargains. read more

The workers here harassed my sister and her friend. They followed them around the store and continuously asked them if they were going to pay for their items. With students walking home from school, I understand that the workers might feel that their backpacks will be suitable for stealing. However it's a whole different thing when you are harassing minors and following them around the store! You guys can ask them to leave their backpacks at the front if it's that bad of a problem. Shame on you guys for the micro aggression and putting labels on teenagers who were giving you business. They clearly would not have stuck around for 10 minutes if they were stealing. Yes they paid for their items. If you don't want to be followed around every aisle because they think you are stealing.... Don't shop here. read more

Everyone here is awesome. This was my go to store during COVID 19 pandemic. The store is always clean and well maintained. The workers are always helpful and friendly. I like to joke around, and they like to laugh also. During these crazy times I know that I can count on this store for essentials. There is always parking near the entrance, and loads of carts to use. This was not my regular store, but now it is. They have earned my business! read more

S&F has always been one of my go to markets for many things. The newish store is clean, beautiful and has many restaurant size choices in items as well as a serious kitchen supply aisle. I've always found the checkers very helpful. read more

This is a nice brand new store so it's hard to go wrong. But yet, every trip hear manages to leave a sour taste. In particular, the extremely slow checkers who scan items without a care in the world. Trying to stop in for a quick item? Think again. These checkers operate as if they are completely unaware of the lengths of the lines. It's not even like they're spending time talking to you or being courteous; there's literally no benefit. They recently switched from a single line that splits up to one line per register. Even still, expect to spend a much higher than average time waiting in line. Management pls up the training and the productivity of this store. read more

I live in Azusa and I'm excited to have a grocery store option (Not in Glendora) to choose from. It's really easy to get in and get out when you're in a pinch. The prices are right and they have just about everything. read more

First time visiting this new store. I'm so excited about finally having a grocery store within walking distance of my home. The store is ample and fully stocked with fairly wide aisles. The prices seem reasonable albeit higher than those at Aldi's where I typically shop. The selection of items is much more expansive than that at Aldi's too, minimizing my need to shop at multiple stores. I came in on a Saturday at about 2pm. There were no lines at either of the two registers open. read more

At one time This Azusa smart and final used to carry Hatch Chile enchilada sauce and hatch Chile sauce , they have since discontinued this product, I would love it if they would bring that product back, but I still like the store very much. read more

Now I know why it's called an extra store. Purchased 2 packages of 4lbs First St. Granulated sugar right before Thanksgiving. Opened one tonight. Good thing I have a habit of transferring sugar to a clear glass container. I found several bugs in the package.. the kind of bugs you'll find if you store rice for too long.. no thanks.. read more

I have shopped here several times. Service is good. Employees helpful. Prices comparable. Ample parking. Azusa needed this grocery store for a long time as there was only 1 other store in town. I'm glad it's here. read more

The store is neat, clean, well-organized and has friendly help. What's not to like? It's the same thing that has always relegated S&F to one of our last choices: prices. S&F plays the same game as other supermarkets: put a few items on sale at low prices, while retaining higher prices on everyday staples like cereal, milk, etc. There is no way they can compete against places like Aldie and Wal Mart. Or, when it comes to produce, places like Super King. Sure carrots might be on sale but the remaining produce is not competitively priced, which makes us shop st S&F only because it's close. Shop there for your everyday items and you'll end up paying more. And their bulk items are more expensive than Costco. read more

I come here mostly for produce and apple juice. Their prices are good and they gave an incredibly good variety of organic and non organic produce. They also carry not-from-concentrate apple juice, which is convenient since I live nearby. read more