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    Smart Flooring Solutions

    5.0 (2 reviews)
    Closed Closed

    Services - Smart Flooring Solutions

    Carpet binding

    Carpet installation

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    2 years ago

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    2 years ago

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    Great Lakes Carpet & Tile Llc

    Great Lakes Carpet & Tile Llc

    1.3
    (3 reviews)

    When we first called Great Lakes, a guy took all our info and said he'd call us right back after he…read morechecked his schedule and set up a time to come to our home to show us samples and do an estimate. He never called back and that was a red flag, but we called several days later to follow up. Big mistake. We spoke to Trisha and of course there was no record of our ever calling or who we might have spoken to. She did come to our house with samples a few days later and she seemed friendly and helpful. She gave us a quote for vinyl planking; we liked the sample and the price seemed fair so we signed a contract and she took a 50% deposit on our credit card. The next day she called and said she made a mistake and the price would be about 1/3 higher. Apparently they don't honor signed contracts or their estimates. People make mistakes but it was just 4 rooms so how do you miscalculate that badly? We were disappointed and angry and would not do business with these people.

    Although 2 workers were schedule for my installation only one was sent. (with spouse who's not…read moreeven an employee). Of course the guy being by himself would decide to cut the carpet in 4 pieces, I don't blame him. I blame the company for not asking ahead of time. If you are replacing a carpet make sure you mention it because they will not take any bit of responsibility for cutting it. Nor will they ask ahead of time nor work on fixing the satisfaction of a returning client. Being that they are the carpet experts unlike us, they are supposed to explain the process and ask if we plan on reusing it or trashing it especially if it's being removed from a new home. I would of never thought they cut it into pieces, that's probably due to the fact I don't do this for a living. Of course they wouldn't understand but tell me " I should have said something". Completely unsatisfied.

    Smart Flooring Solutions - flooring - Updated July 2026

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