NAY is the sales person to look for. After one of the associates dismissed my request for help on…read moremy e-mail and voicemail, he sent me to 611 for "tech support". The 611 was useless. NAY reached out after he overheard of my attempts calling 611, came over and quickly sorted out the issues of connecting to my voicemail and e-mail. What an awesome professional and he deserves all of a 5 star rating for customer service!

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

Needed a replacement AC adapter for an older cable box…read more Without question, the clerk retrieved one from the parts drawer and got the soothing Golf Channel back for the geriatrics.

Came in needing to upgrade my account and Pablo made the whole process really easy. He walked us…read morethrough all of our options, broke down the pros and cons of each, and helped us land on the right decision-- faster service that actually fits our needs. No pressure, just genuinely helpful. Thanks Pablo!

My Apple Store of choice for every upgrade. The team is always prompt, helpful, and the order‑ahead…read morepickup couldn't be easier. I've bought three generations of iPhones and plenty of other Apple products here, and the service has always been excellent. 7 years ago, my left AirPod died just a week out of warranty--and they still replaced it for free. That kind of customer care sticks with you. Five stars!

One of the most frustrating customer service experiences I've had at Apple…read more I arrived early for my 2:10 PM appointment and checked in as instructed. After waiting for nearly an hour, I watched multiple people who arrived after me get helped and leave before I was even acknowledged. When I finally asked a technician what was going on, I was told that my appointment had somehow been automatically canceled shortly after I arrived. I was then told I would be expedited to the front of the line, but I still ended up waiting another 20 minutes while continuing to watch other customers receive assistance before me. When it was finally my turn, the entire interaction lasted about two minutes. I was told that I needed to update and restore my phone using the latest operating system on my MacBook to troubleshoot the issue. That was it. The reason I came in was because I've been experiencing ongoing problems with my phone, including the display intermittently not showing up and calls dropping during both regular phone calls and FaceTime. I left feeling like my concerns weren't taken seriously and that the level of service I received was completely unsatisfactory. I recently upgraded from an iPhone 15 Pro to an iPhone 17, but so far it honestly feels more like a downgrade than an upgrade. Between the device issues and today's experience, I'm extremely disappointed.

Not the best place…read more My phone back screen was cracked so I came here to get it replaced. It was about $200 to get the screen changed. I got it changed and came back a few days later because I dropped it. I didn't even drop it that hard and the screen still managed to crack. I had to pay again to get it replaced. When I received the phone back, they cracked my camera lens.... I confronted them and they said they didn't do that. Thankfully I took pictures prior to the service and I showed him that it wasn't cracked when I dropped it off. They eventually replaced it for free but didn't even own up to their mistake and got petty. Few months past and the screen cracked even worse. I know I shouldn't be dropping my phone but it happens. At the same time, I shouldn't have to be paying so much money for bad quality. I wouldn't come here again...

Went in with a Ipad that was not charging and the girl assisted me asap and later found out it was…read morethe cable. Very helpful

Despite the 1.5 avg star rating, I'll double up and give it * * * three 3 stars as being "okay" /…read more"OK" which is average and no complaints of major note. The only thing I can say is they're under-staffed. The wait for service to speak to someone is ridiculously long. I think we had a 30 min quote to wait to be served and we gave up and left, then got an alert like 2 hours of waiting had we stayed. I blame the volume more than the employees and the customers probably tend to have tech issues and need hand holding and a lot of explaining. I also feel the employees are under pressure to "UPSELL" service plans, accessories and negotiate customers into upgrades while dangling a lot of confusing offers that might sound like cost savings or free gifts (like an iPad or Apple Watch) but you end up paying more monthly and if you stopped, analyzed what you're be paying over the course of the months and months of increased payment plans fees, your annual costs and lifetime expenditures for that "free" gift or upgrade probably wasn't / isn't free and you paid more than retail for what you thought was a freebie. So, in other words, don't be impulsive to agree and analyze (do the math and break it down yourself) what the "deal" entails. Let the buyer beware.

Grossly understaffed. Excessive wait times - be prepared…read moreto wait 2.5 hours or more. And with an appointment, 30 minutes or more. A One Talk line added to my account without my knowledge or consent and was only rectified when I contacted Verizon customer service directly. Entire experience was a drag.

Love the entire staff. I am treated first class. I live across the st. No matter they take the time…read moreto help me with my problems. I can't do on my cell. They are the best!

I've coming to New leaf for 7 years. Truly by far the entire staff.All 3 beautiful gorgeous girls…read more Kevin give me roylality. I feel whenever! I feel like a Queen! Very serious about their work. They all do amazing Job. Then they know how to laugh. I enjoy each every visit.

The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

I called for a quote to replace the battery for a mobile phone. Gave me a reasonable price. I had…read moreto provide a deposit before the battery was ordered. It took two days to arrive and I brought my phone in. It took about 30 mins (included time to charge up the battery). They provide a year warranty. I'm happy with their service and thrilled not to have to buy a new phone.

The store was quite busy helping other customers, which is understandable, but there should at…read moreleast be a greeter or some kind of system in place to let people know what to do--whether it's signing in or where to wait. I stood there for about 10 minutes without anyone acknowledging me, so I ended up leaving. I'd honestly rather wait on hold and speak to someone over the phone than be left standing with no direction.

So I went here to pick up an order. I actually went in with an issue, but by the end of the day, it…read morewas resolved. Everything was handled thoroughly, and the staff was really helpful and informative throughout the process. Big shout out to Kevin--appreciate the assistance.

What a saver during pendamic!…read more I accidently inserted sim card into my iPhone 10 when my new iPhone 12 promax arrived when I exchanged the sim cards between 3 phones. Since all Apple stores are closed in SF now, the Apple technical support suggested going to a repaire store. After research on Yelp and talked to all the owners, Easyfinder is the closest store knows how to do it. And Easyfinder is also closest store near my house. Eddie was very helpful, he solved the problem after 30 minutes working. The phone is back to normal again. Now everything is back to normal. I will ask Eddie (or Easyfinder) from now on whenever I had probelm with my iPhones. Thanks

A neighborhood treasure. Eddie is fast , friendly, and good. Solid price for great service. If I…read morecould give more than five stars, I would, but I'm also glad I can't because you kooks would probably ruin it.