Highly recommend using Smartbox in Tukwila!I'ved used Smartbox for a few years now and every interaction with Brian (owner) has been stellar. Brian is so involved and helpful - he has gone over and beyond to help and has accommodated many a tricky situation. Price-wise, it's the best on the market for storage. Also, I really like how the boxes are smaller than most (8'x5'). Makes it easy to add boxes as you need. Thank you so much Brian for your great service! read more

SMARTBOX of Seattle - Storage box - Self Storage Near Me - Tukwila, Washington

See all

We have been a customer with Smartbox in Seattle, and Brian, for 8+ years for our business seasonal storage needs. The company is great to work with, easy to communicate with, typically responds the same day. Also, they have gone above and beyond multiple times to drop off last minute boxes, make changes, moves, etc. I would highly recommend them! read more

DO NOT USE THIS COMPANY TO MOVE! I moved from Seattle to Miami in January 2018 using Smartbox. I found a review by someone who said their box had been broken into, but I spoke to Gwen at the main office who assured me in her many years at the company she had never seen that happen. I opted for the insurance they offered and thought I was covered. When the box arrived in Miami, the lock had been broken off and thousands of dollars of my belongings had been stolen, including guitars and family items that cannot be replaced. I spoke to the insurance company (Baker Insurance) and to Smartbox. I begged them to help me. They said that once the box leaves the facility and is on the truck, it is not their responsibility. I asked if one of the truck drivers broke into the box and took my stuff was there anything i could do. They said no and that they were sorry. I lost so much. Don't trust this company with your belongings no matter what they tell you. It was a huge mistake I hope others will avoid. read more

SMARTBOX of Seattle - Self Storage Near Me - Tukwila, Washington

I would definitely recommend Brian and the Seattle SmartBox team. Brian was very helpful and willing to help me with scheduling both pick-up and delivery. I also found the pricing of SmartBox was much better than the competition read more

Excellent experience. The cheapest deal I could find for storing my things away from 6 months. They wave the first pickup and delivery cost if you store more than 3 months. They were super flexible with my pick up date I needed to change it the night before my pick up date because I wasn't done packing yet. Fit all my furniture in one box, but I could have easily gotten 2 for the price. Great company. We will see how everything looks when I grab things from the unit in the upcoming months. You can also go into your unit with no cost. 1 month later I went to the smart box facility in Renton to pick up a few things. It was easy enough to schedule a time to have your box placed outside. Super friendly staff. You can park right next to your box. However the hours of operation can be difficult. You must call and set up an appointment 24 hrs in advanced and they are only open on limited hours Mon through Saturday I believe. That being said, they were super flexible with me. I had to cancel several times and they did not charge me. Just don't forget your box keys to unlock it. Some items shifted in the box but nothing was damaged or broken. read more

I was honestly surprised with Smartbox and how smoothly the whole process went. After getting quotes from a number of moving pod companies, as well as full-service moving companies, we went with Smartbox for our Seattle-Boston move because of price; they were definitely the cheapest. I had a LOT of hesitation going with a moving pod company. The idea of loading everything ourselves worried me, and I had read too many horror stories online (whole pods going missing, pods being dropped by the moving crane and things inside breaking, etc.). But we went ahead and ordered two Smartboxes to pack up our 3-bedroom house. Naturally, the most difficult/annoying part about using Smartbox (or any other pod-like company) is the fact you have to pack and load everything yourself. Fortunately, my husband is like a Tetris master and he loaded everything so well into our Smartboxes that when we opened them upon arrival in Massachusetts, we found everything in the same spot where they were placed in Seattle. The guy who dropped off and picked up our Smartboxes in Seattle, Brian, was really nice. My husband dealt with Smartbox reps on the phone to schedule everything, and every call went smoothly. One con was that the Smartbox locations in both Seattle and Boston only seemed to operate on certain days. In Boston, they could only drop off and pick up the Smartboxes on Fridays, while the Seattle location had more availability, but was closed on certain days. read more

Easy, super quick, no hassles, and best price! Do I need to say more than my title? Think that says it all! Use them again in a heartbeat, and have already suggested them to others. read more

I need to have my box delivered to my home and I can't get in touch with them. Endless phone holds, no call back, live chat doesn't work. Terrible, terrible, terrible. read more

Overall great experience. The interactions with the corporate office could have been smoother - hence the four stars instead of five - but I'd do it again. The Tukwila location/staff were outstanding. I felt at ease sending my belongings off in their care. The delivery and pick up timing was flexible and communicated well. The corporate office staff were also friendly and helpful, but they seemed to be thwarted by their computer system. There was confusion about what was charged and when (I ended up adding another box after the original quote) and I never did get an exact new quote in writing. I also never got a final invoice showing the total of what I paid for what. However, it was relatively inexpensive and my belongings were transported and stored safely and efficiently. The people all seemed to genuinely care about what they were doing. read more

So far, not so good... I had arranged for the smartbox to be dropped off on Saturday, I was called and asked if "it would be an issue" to change that to a day earlier. A day earlier wasn't going to work for me, and I tried to explain I was getting back in town that day. The guy got into an argument with me about how I didn't have to be home, etc. I suggested Sunday if they couldn't do Saturday. The guy basically hung up on me! read more

Brian (Smartbox Tukwila) is a great guy! I ordered 2 boxes originally thinking I would store them at the Smartbox facility, but we ended up needing to store them at our home. Not only did he one-up by getting us better boxes (metal vs wood), he also went out of his way to deliver them hours later that same day. Originally we were going to have to wait a couple of days to store our goods until metal ones arrived. Thanks to Brian we were back in business the same day! Great customer service too, they have always answered quickly and/or returned calls promptly. We are happy campers so far. read more

I researched portable storage/moving solutions and SMARTBOX was the least expensive. However, their customer service has some significant deficiencies. 1) Their customer functions are seriously lacking on their website. You can't actually complete an order or make payment online which by today's standards for most all websites is pretty astonishing. 2) When you submit an order you get a message that says a customer service rep will be calling to complete your order. I waited until the next day and still had not got a call and my dates were fast approaching so I had to proactively call them. 3) You can't actually confirm a date with them because they don't have all their delivery services linked up to a scheduling system. Instead, you need to request a date, then they have to call the delivery service and then call you back. In my case, even though my dates were over a week off, they called me back only to tell me they would not be able to pick up the boxes until a week after dropping them off because the delivery service was going on vacation the day after they were delivering my boxes. So I then had to suggest delivering them a day earlier and picking up the next day which was workable even though it put a kink in my schedule. Once again, they had to hang up with me, call the delivery service, then call me back. Felt like I was dealing with a company with operating procedures back from the day of the typewriter or rotary dial phone (LOL). 4) The Customer Service people sounded like High School age and were not well trained in customer service as some of the questions I asked them the responses or lack thereof was like they were caught like a deer in headlights. 5) I didn't use all the boxes they delivered. The $99 delivery fee is the same for 1-4 boxes as the truck fits up to 4. So order more than you think you need and only pay for what you use. However, I received no email or phone call confirming I was credited back for the first month's storage for the unused box. And they don't put it back on your credit card but just issue a credit in their own accounting system. With all that said, I still would recommend this service (barely) because of the price. The actual pickup and delivery went smoothly and the driver called and gave me a heads up he was on the way. So the local execution of the delivery/pickup service in Seattle is good. If they would just bring their overall company operating procedures (including website) into the 21st Century, they would easily get 4 stars, if not 5. read more

I chose SmartBox primarily for the price, so I was pleasantly surprised by the service. Everyone I've spoken with on the phone has been pleasant, helpful, and professional, and the delivery guy was very accommodating and easy to work with. The only negative is their website. I've tried twice to pay on-line and was met with a "technical difficulties" message both times. Luckily, as I said, the rep I reached by phone was great. I wish phone reps were available Sundays, too; maybe as the company grows, it will have 7-day service. read more

Should you use Smartbox? Let me tell you story then you decide. I moved from Denver to Tacoma for a new job. We got two Smartboxes to store things we didn't need to 'carry' with us. We packed the two units, Smartbox picked them up, Stored them in Denver for a few weeks in their secure facility. They shipped them to the Smartbox facility in Renton to keep everything dray, safe and secure. We paid them a lot of money for these services PLUS $200 a month for storage of the boxes. Today the two boxes were delivered. The lock on one unit had been pried open. The inside was a mess. The delivery guy stated the locks get busted off all the time because they store the units so close together and the contents must have shifted. We unpacked the unit and found that my entire comic book collection - 10 carefully wrapped long boxes - 80lbs each - all the way in the back of the unit, behind stacks and stacks of other boxes had been stolen. $50,000 worth of comics that I had been collecting since I was 7 years old - 37 years of carefully picked - gently handled - near mint bagged and boarded comics. My entire life collection that would be given to my son to pay for his college. All gone. And they took all my sons Legos sets for good measure too. So there you have it. Should you use Smartbox? read more

FANTASTIC SERVICE!!!! From beginning to the end. Fast and very reliable. On time service and great prices. Would use them EVERY time! I highly recommend them! I couldn't ask for better customer service. I love that the owner delivered and picked up my box. Very nice and professional. He even helped me out the boxes in so everything fit perfectly! THANK YOU SO MUCH FOR THE SERVICE!!!!!! read more

Clean, timely and efficient. This experience has been good. Even arriving at the earliest time as it was needed for me. Also, picked up promptly. Only improvement would be that the lock holders be larger to allow a larger lock. Everything has been friendly and easy. Thank you! read more

Great service! Delivered my pods and placed them exactly where I wanted. Took the time to level the units and explained the process. Pick-up was quick and easy. Great customer service, very friendly and personable. I would highly recommend this service. read more

I researched other moving companies and box companies and this one was the least expensive. If you can do the packing of the boxes yourself this is the way to go. Getting access to the box is not a spur of the moment event, so plan ahead. (I'm sorry to read Mark's review about the missing comic books - that totally sucks!!) read more

I really can't say enough good things about this company. First they are less expensive than everyone else I could find. They followed my delivery instructions perfectly on the first drop off and suggested an improved location based on their experiences for the second delivery. We had the worst rainy season ever in Seattle and there were no leaks at all. Brian was a rock star helping us get the pods moved quickly and easily. Thanks for an easy move guys! read more

I recently used Smartbox for a long distance move from Seattle to Detroit, chosen after looking into movers (too many horror stories for me to comfortably consider) and other Pod-like options. Smartbox came up with the most affordable option,meeting and beating my best PODS quote. My move was as stress free as could be. I found loading unit myself to be optimal for my situation, as I had a full week to load, could place items where I wanted and totally maximize use of space, something that would have been hard if loading in a short amount of time. I had one box so full nothing could shift; a second box that travelled with mine ( a friend's) was less strategically packed. Both arrived with no damage to goods. Pick up, delivery and retrieval of boxes all occurred on time with courteous service. I took a full week to unload, actually had an extra seven days I could have tacked onto either end if I had chosen to. For those who prefer to pack their own belongings, this is the way to go, especially with having the option to take packed boxes straight out to Smartbox in driveway rather than store in house or garage and have to work around them. Can't do that with a moving truck! Aliesha and Gwen in national office were wonderful, accommodated some minor changes I made along the way, and were great in communicating with me during the entire process. My experience could not have been better, I highly recommend Smartbox. read more

a huge heartfelt thank you to brian of smart box big box 253-431-9640 for helping us in a timely manner. he was instrumental in moving our boxes in a new location. we highly recommend his company and look forward to his service again!!!! read more