This place is so good!! I ate there 3 times last week. The food is amazing and the service is always good. I've eaten in and had take out. They're always super friendly and my food is always delicious and hot. Def my fav burger spot. read more

First visit and I have to say it was good one. I did a takeout order of a classic smash and made it a combo. The lady that helped me was super nice. The fries were amazing!!! I'm a fry-snob (if there is such a thing), and these were delicious and fresh. To the hamburger, well cheeseburger, this is where the star gets deducted. Didn't realize the burger came with cheese automatically, so I didn't think to have it taken off. So I had to take it off while I was in my car-didn't check before I left. Overall, though the place seemed super nice and the staff that had a chance to interact with was nice. I'll try it again another day I'm craving a hamburger and this time ask for no cheese. Oh they also have a military discount-big plus!!! read more

Burgers are good. Just not filling for me. Usually hungry within an hour and a half. Friendly staff. Fries are good as well. A little overpriced for what you get. But have a rewards program read more

The food was freaking incredible! Not a big burger person so I ordered chicken and it was cooked to perfection. Do not leave without ordering the rosemary olive oil "Smash Fries" read more

I had the Bacon avocado beef burger with fried pickles. The food was great! Fresh beef, fresh lettuce and tomato. I will definitely come back here! Awesome food and awesome service! read more

Tried to go last night, but they locked their doors 35 minutes before closing time and when we knocked on the door, the staff started laughing. Nice job laughing at a customer with two kids. A simple 'sorry, we're closing early' would have been fine. No problem, I'll continue to take my money elsewhere. read more

First time trying Smashburger and wasn't at all impressed. I've had much better burgers, bun was somewhat stale and patties were...not sure how to describe...hard perhaps? Wouldn't recommend. read more

First time eating here, I ordered the Old Dominion burger. Wasn't too impressed, the burger was on the dry side. Taste like an overpriced Hardee's burger. The fries were great though. I'll give it another shot next year. read more

Honestly a 4.5 and only because I'm not a fan of fried eggs on my food unless it's for breakfast. Which isn't their fault, it's a personal preference. And while the burgers, fries, tots and fried brussel sprouts are all amazing, the staff is super friendly and helpful...I've been here 4 times the first the burger I wanted couldn't be sold because they were out of guacamole, today I couldn't order a salad due to being yanked off the production line because 4 people had order salads just before we got there. To me the manager needs to be better prepared. 2 out of 4 visits to have something 86'd at a food establishment of this caliber is ridiculous. Just saying....Plan a little better please! This isn't fine dining, it's the new fast food. read more

I am so ticked off! I usually love Smashburger, not today and I don't know if I'll be back because of this. We ordered a regular spinach and goat cheese burger with no onions and instead we get a double patty bacon and cheese burger with nothing on it! Are you serious??? The rosemary tots are really good but other than that I would advise not going o this Smashburger because obviously they have hired incompetent workers who don't know what go on burgers or who don't care enough to do the right order! Don't go to this Smashburger! read more

Smashburger - Burgers Near Me - Hampton, Virginia

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I had the pub triple double and my wife had the triple double ! They sent us an awesome coupon for cheeseburger day which made each one only cost 3$ ! The burgers were AMAZING and the staff was so friendly !! Definitely will be back and definitely a thumbs up from me on taste and experience !!! read more

The lady at the front counter was nice. They also offer military discount. Download the app to get a deal on the over price burgers. This was my first time and walking into a dining of sick I thought the food would be decent size for the price. Nope! The size of the burgers was a snack. Not worth the money. read more

I feel like Smashburger is like In n Out; you're either crazy about it or it's just another burger joint. For me it was the later. I got the Dominion which was really tasty but nothing extraordinary. I must comment on the bacon though...I hate ordering a burger with bacon only to find it's flat and fake, the bacon on my burger was like I made it at home -crispy and crunchy perfection. Their sweet potato fries were also yummy and my chocolate shake was beyond amazing. read more

Over priced for the amount of food you get. Quality was fine, but waited FOREVER to get a milkshake after we had already finished our meal and i put the order in all at the same time. Great to try once or in a pinch i guess, but with so many other great places around i have no desire to return. read more

Place my order online and got there earlier than the expected arrival time I called in advance to see if they could push the order through and the young lady on the phone was not very nice. I went ahead inside just to let them know I was there and again she said something rude when the young man at the register said I was there. I firmly believe if you dislike working with people customer service isn't for you. Despite that the food was good. read more

Burger was so good. Fries were average. The fountain Minute Maid lemonade is so sweet and delicious. This is my second visit. The first visit was at the Chesapeake location. Burger was thrown together and not cooked well enough. Was still very pink Inside. Will be my new go to burger place though. read more

I went to this place when it first opened a month ago or so because I liked it back home. It wasn't even that busy but somehow it took 20 mins or so to get our food and almost 20 dollars for 2 people. Not worth it. I went back a few weeks ago, as my boy went to the BBQ place next door and I figured I'd give it one more try. Again, no one in line, no one greeted us, we waited at the counter as another customer was complaining about her food to the manager. We waited about 5 mins and just left because all the kitchen staff was just staring at us and still not one person acknowledged us. read more

They have the best burgers ever!!! This place just came on my top list. Fresh and so delicious! Give it a try, you won't regret it!

We were so excited to have something new for lunch... ordering online was simple... It was a disappointment... The $8 Baja Cobb salad was a side salad with chicken, the bowl it came in was not even filled with lettuce it was half way filled for all ingredients involved, which contained... lettuce, 3 jalapenos, tablespoon of guac, random pieces of onions that I had a had time locating, tomatoes, bacon and about a 4 oz piece of chicken that was pounded down to pancake size. The fries and onion straws were soggy and doll size... the opposite of 5 guys! AND WE ARE STILL HUNGRY! THE END! read more

$12 for a very average Burger and Fries that were tiny and not very hot the service was good however the food needs a lot of work! If you want a good hamburger Five Guys is better and Fertitas in Hampton. read more

Mediocre at best. Ordered bacon avocado burger on lettuce, no bun. Tasteless tough meat, overcooked and no seasoning of any kind. Smallest thinest lettuce leaf ever, wilted when burger was placed on top. Sweet potato fries were the highlight of the meal. Sad $13.00 lunch. read more

The first time I went there I thought it was going to be a regular fast food burger joint. They proved me wrong, they have better burgers than anyone else in my opinion read more

This one of my favorite place to get a salad. They make it just the way I like it. The staff are pretty good and the resturant is really clean. If you are looking forward to a salad that will leave you full then this is the place.. read more

I wanted to give this place a try and was really hoping it was going to be great but I was super disappoonted. There was no one there when we went in but it did open only 15 minutes prior. I ordered the bacon avocado chicken burger with lettuce wrap, small fries and a drink. $14! First strike. Very expensive. When the food arrived I was shocked to see how small it was. Super thin peice of chicken, 2 peices of lettuce for the wrap, and the fries were shoe string. A lettuce wrap as a bun needs more than 2 pieces. Completely fell apart. Can't stand shoe string fries either. Wish I would have known that. Overall Mooyah is so much better and won't be coming back to Smash Burger or be recommending it. read more

Me and my family decided to try SmashBurger for the first time. We were very excited the menu was great and the food looked delicious!! I ordered the basic hamburger with tater tots and a cookies and cream shake. We got our food ToGo. We went home and ate our food..which was ok. I woke up at abt 4am to excruciating stomach pains with both throwing up and diarrhea...my husband also. The food was ok but I doubt we ever go back there to eat. read more

This place has good burgers but it is way too overpriced. I don't think they're worth what they cost. Probably won't be going here again. You can get good burgers and shakes for a better price at other restaurants. read more

After reading some reviews about this place (which killed some time during our 30-minute wait for our food), I concur with a lot of what I read. I get the theme of smashing the burgers, which makes them thin but I also agree that the pricing is too high. I tried the buffalo and bleu cheese burger which was okay. It might have been better if the burger was seasoned. My wife tried the turkey burger and that, too, was bland. I've had better sweet potato fries in many other places. The burgers we got did not measure up to the pictures. Overall, this place was underwhelming at best and I won't be back. read more

Sweet potato fried too salty. Mushroom Swiss burger had few mushrooms, too much mayo and bottom layer of bread was soggy with grease.

Not bad, but a little pricey for what you get. The menu is a little overwhelming for first timers and the staff didn't offer any assistance when we told them we had never been here before and needed a few minutes to figure our order out. I ordered the Buffalo & Blue Cheese burger and my husband ordered the Big Cheese Burger. The price for each burger was roughly $7 each and to add a combo to each burger is an additional $4.29. We always just share a drink, so we ordered a large fry and a medium drink. We ended up paying $21 for 2 burgers, 1 fry, & 1 drink. The wait wasn't bad for everything being cooked to order. Not too bad when you think that's about what you would pay at Five Guys, but we weren't super impressed with what we got. I've read other reviews that said Five Guys was better, and we both totally agree. I do like the wide variety of toppings they have and everything tasted really fresh. They have a very large outdoor patio area which was great too. Overall, while I would eat here again, I would hit up a Five Guys before I came back to Smash Burger. read more

Smashburger - This is the Buffalo & Blue Cheese burger (no lettuce, tomato, and onions) and a large order of fries. - Burgers Near Me - Hampton, Virginia

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For my dad and I to eat burgers, fries, and a drink it cost us $25. Which isn't bad to eat out but it felt expensive for fast food type of dining. Our burgers were delicious. I got sweet potato fries and my dad got the seasoned ones, both good. I'd def go again ! read more

Our service was very friendly and our burgers were super tasty. I loved the flavor of the rosemary fries!

Food was absolutely amazing & quick. I overheard the manager reading the reviews. I think it's so important to share positive feedback with your employees and give praise when it's warranted. Great job you guys! Love the teamwork. read more

We were not impressed. The burgers were small for the $$. Everything was way too salty. My burger was greasy and slid off the bun. The shake I ordered was pretty good. read more

My 2nd visit to this location prompted this review. During my 1st visit ever to a Smashburger (this location), I received poor customer service. The burger itself (meat and bun) and "smash fries" were good, however, I did not receive what I ordered. Several extra-charge toppings were missing from the burger I ordered. When I told the server, she acted like I was mistaken and asked to see the receipt. The receipt proved I was right and the burger was taken back for correction. The burger I received next was also missing a topping I ordered, but by then, enough of my time had been wasted, so I just ate the 2nd burger. I tried the same location today (2nd visit). I paid close attention while ordering at the register and made sure my receipt reflected all the toppings I ordered. While waiting for my order at my table, an altercation occurred between two people at a register. They had to be separated by an employee. My order finally arrived and once again, it wasn't even close to what I ordered. Two extra-charge toppings were missing and two toppings I didn't order were on the burger. I took the burger back to a server with my receipt and asked for a correction. When the server bought my burger back it was still incorrect, missing 1 extra-charge item. Again, too much of my time had been wasted, so I just ate the burger. When a server asked me how my meal was, I told her that the order was never made correctly. She told me their registers were new and they were in the process of troubleshooting a disconnect between the initial orders taken at the register and what actually happens in the kitchen. After I left the establishment, I realized that the server had not returned my receipt after she took it to supposedly help the kitchen staff correctly make my order. I don't know whether this was done intentionally to prevent me from giving bad feedback at the Smashburger website. But fortunately, yelp.com is here for folks like myself to vent and provide feedback that other potential patrons may find helpful. At no time was I approached (at either visit) by anyone identifying themselves as a manager, offering compensation for my inconvenience or their mistakes. My experiences during both visits were unfortunate, because the basic burger (meat and bun) and the "smash fries" were actually pretty good. It was the service and attention-to-detail that were lacking. So far this location is two-for-two in providing sub-par service. Its usually 3 strikes and your out with me, regarding my continued patronage/not sure if I'm going to give this business another chance. read more

Extremely delicious food and excellent staff. Frequent this location cause it's one of my faves.

I was super stoked Smashburger was opening a location here in Hampton Roads. I haven't been to one since I moved here 2 years ago. But it was seriously not worth my time. The food wasn't to bad. I love their fries! But the service was the worst I've seen/had in awhile. The lady that was expo'ing was just yelling out what she needed on both sides of the rail and you could hear her through the whole restaurant. They had no idea what orders were out and what orders still needed to be done. I waited about 30 minutes for a burger and fries to go. Which was a little excessive. Two people ahead of me just requested their money back because they were taking to long. I would definitely wait until they get their sh** together before going to eat here. And don't go during the week for lunch. read more

Food wasn't bad and service was good but they didn't bring our food out at the same time. One of us was done by the time another got their food. You order at the front and they bring your food to your table. The shakes were okay. I liked that you can customize your food. read more

Meh. The price you pay for the burger you get is pretty pitiful. Food is just ok but not worth what they charge in my opinion. Kids meal grilled cheese was black from being over grilled and the applesauce was just a squeeze pouch of musselmans. The spinach salad was good but the grilled chicken was the thinnest slice of chicken you can get. Overall not impressive, better fast casual places to go for this type of food. There's enough other options in the area so we won't be going back. read more

Well, the quality of the food was great. The quantity on the other hand, was not. A price such as 60$ for a family of 5? It seemed more like a fast food place , so the price was a bit of a surprise. Again, the food was pretty good, just pricey. read more

Best tasting fries I've had. Never ordered anything else. I ordered the plain fries. If you can enjoy fries without ketchup, u have a winner. read more