I ordered 5 milkshakes which are a little pricey for the size they offer but not just that , mine was not even full ,i understand they are busy but i paid 36 dollars for 5 milkshakes and fries read more

Smashburger - 5.99 for milkshake that is not even full - Burgers Near Me - Laveen, Arizona

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I visited today and spent over $20 for a double smash burger and a single smash burger and fries. The single smash burger looks like a child sized burger. You better off getting the double so that it atleast looks like an attractive burger. Way overpriced for what you get in return. It wasn't even good because it was way too salty. Smh Money wastes down the drain. Come on Laveen, you gotta do way better than that! read more

Not into the burgers especially the Carolina and brisket the bbq is nasty and the Carolina burger was not it at all fries are bland onion rings are really thin and nasty they don't sell meals everything's sold separately and way over priced read more

Well we haven't been to smash burger in a long time we all know the food is GREAT however the staff at this particular location January 29th around 3pm made it so awkward with their death stares and made it seem like we were a bother? Ofria? The manager or janitor whatever in particular was extra rude. Anyway we won't be returning to this super dead location and it's probably like that for a reason. read more

It was my first time at Smashburger and I have a few great things to say as well as a few things that warrant improvement. First off, it was a Saturday afternoon and it was not too busy (maybe 10 patrons in all). The employees seemed a bit stressed and understaffed although they were trying their very best to do it all. Clean off tables, take orders, bring out orders to customers. It took a long time to get our food, I overheard that they were not prepped properly before the shift so many things weren't quite ready to go. Sadly, the customers were upset waiting and it was hard on the employees because it's not technically their fault. I say this because having worked in the restaurant industry myself for many years I completely understand that if a previous shift did not properly set up for the next shift to come in, it does indeed affect everyone down the line. I also know what it's like when you're doing the best you can but customers still aren't happy. In my case I wasn't in a hurry per se and the cashier was so pleasant and hard working how could you possibly be upset? She apologized for our food taking so long and brought us anything we needed. I give her an A+ for work ethic and attitude, something you don't always see these days. I ordered the black bean burger which was great with the exception that the bun is so tiny my burger fell apart completely. Please get a larger bun or make the patties smaller smashburger :) hint...hint.... Fries with truffle oil were amazing as was the chocolate shake. Yes, I'd totally be back when in the mood for a burger and fries but please staff better and make sure the teams are doing their jobs properly or you'll end up with more unhappy customers over time. This was my first time here and had I not had past experience in hospitality I may have had a different perspective altogether on the day's experience. read more

Smashburger - Black bean burger was good but bun is tiny! - Burgers Near Me - Laveen, Arizona

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Worst burger ever. Had no real flavor other than being salty af. It was my 1st and last time trying it.

I hate bashing new and upcoming food place here @ Laveen. But when we pay almost triple the price for the same item in near businesses then we have a problem. Let me list the reasons that smash failed at: 1. Bland flavor, their famous classic smash burger was bland, and that's with 2 patty's that I ordered. I took 2 bites- and I was done. 2. Oily fries. I kid you not, our fries basket was dripping with oil- if that's your thing come right in. 3. Pricey- the price is ridiculous. For the burger that's no problem, but to get an extra 3.99 for just a regular fries and a regular drink? That's a meal on another business-LOL! For 2 people you might end up paying 25 bucks for 2 burgers... 4. Register not paying attention, I ordered to dine in, I got to go. First thing I asked the moment I walked in if their participating in the BOGO- still charged without the BOGO, had to remind her yet again before I got charged. Alot of talking between the teenagers that runs the place, unfortunately less working. I should took the sign when I saw the manager and one worker from smash walking away from dunkin donuts buying what looks like a shake (which smash has), and something for lunch. When workers don't eat what their selling, that's a huge sign! Take this review and save your money. And when I say I would rather eat from McDonald's or Carl's Jr across the street then that says alot. I have eaten at a Smash before and I actually liked their classic but I never remembered it to be this bland and to be so oily. I ALSO want to add how they advertise that's their meat is fresh- I beg to differ. Go try Wendy's burger in 35th ave... you'll taste the big difference!! I believe that the owner can make this work, if the right people are hired, it feels like there's no quality at all on the food their serving... sorry to say but I don't see this place staying there for long. read more

Smashburger - Fries oily AF! - Burgers Near Me - Laveen, Arizona

Tried it for the first time since the boyfriend always have good things to say about this place and it did not disappoint. The staff is extremely friendly and helpful. Place is clean since its new so hopefully it will stay this way. Smash deserves 5 star if I'm rating the burgers only but since they serve more than just burgers, I have to rate everything. + the buns are so soft!!!! + LOVE the fact that you can customize a burger to your liking + they have 'pre-made' burgers as well so you can just pick from one of the classics without having to decide on every last detail of your burger + don't like beef? They have chicken!!! + friendly service - smash fries came out cold, I can see potential if it came out fresh - pickle fries were way too salty and no sour-ness that pickles offer at all. Definitely would come back to eat and also try other things on their menu (: read more

Smashburger - Classic burger - Burgers Near Me - Laveen, Arizona

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The place is clean & has great service. BUT, the food is seriously horrible and overpriced. A good burger should be juicy and have flavor. Not dry and bland. Honestly , Wendy's has better burgers & . I was very disappointed and so was my family. read more

Hubby placed an order online and went to pick it up. Arrived to the location was told He didn't put an order online. Gave the order number. Female employee then stated she found out and told him he still owed on it. Told her it was paid for she then said "oh ya it is." She made the milkshakes That were ordered and had the milkshakes done while He was waiting for the food. So needless to say We have 2 cups of milk. Then when He gets home the hamburgers have very little toppings. Not sure if they ran out or standards changed to measuring toppings to the tablespoon. They were two buffalo and blue hamburgers. One was suppose to have onion and didn't. Another one had added bacon. read more

Smashburger - Burgers Near Me - Laveen, Arizona

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Ordered from Birch Bird on GrubHub for a crispy chicken sandwich and a grilled chicken sandwich. Nowhere it said it was Smash Burger and low and behold that's where it's from apparently. And the kicker is... I asked for a grilled chicken sandwich and they gave me a burger. I asked for no swiss but to add cheddar and I got no cheese. Won't be ordering again. read more

I walked into this place for the first time today. At I no one was physically ahead of me. I placed my order and waited. And waited. I understand many places are short staffed due to shortage of people willilng to work these days. As I notice everyone getting served, specifically the folks after me, I have my eye on bags siting under the heating light HOPING that I am not waiting on an order that has been completed. Now I am standing up. Waiting. Then, my name is called. The woman then grabbed a bag, one of the very same bags sitting under the lamp for the last 10 minutes (approx). I mention my concern for the amount of time that the order has been just sitting and I feel the bag and the contents feel lukewarm. I glance around the dining room and everyone else is enjoying HOT food, while I shelled out $14 bucks for WARM food. C'mon! The woman who took my order brough my concerns to a man in the back, who I suppose, was in charge. He comes out and hastily says "It will take 10 minutes to remake your chicken sandwich..." and walks off. Wait, what? No apology? Zero customer service. As if this is my not fault and I now need to wait EVEN longer. I say to the woman who took my order, "I would like a refund, please" this is ridiculous. She then reiterates that to the man in back. He responds that he has a lot to do and....it will be a minute..." I just took my lukeward effing lunch and left, advising that I will not be back.....and I won't. But I will let everyone know about my experience. read more

Friendly and helpful staff, the food's always delicious and fresh.. my favorite spot! 100% recommended

Decided to try a Smash Burger for the very first time, approximately 2 weeks ago. During this time of the Virus affecting us all, and the closing of dining room restaurants, only permitting carry out and/or drive thru options at this time, limits my choices to only fast food. So I chose SmashBurger of Laveen over all the others, for a QUALITY FOOD experience over a marginal, "nothing special" burger I can get, practically anywhere. Please don't make me regret it? I met Arjenis the GM who placed my order. While my order was being prepared, we got to know each other a little. Found him to be a pleasant, competent, qualified professional. We exchanged small talk mostly with regard to the closing of restaurant dining rooms as a result of the Virus scare. Upon returning home, I examined my meal, and everything was perfect, except for one small, insignificant, minor detail. My fries were cold by the time I got them home, (only a few miles and minutes away, which was disappointing, considering I was hoping they would remain at least warm until I got home?). I didn't say anything to Arjenis at the time, or do anything about it either, figuring to myself, Why Bother? It's not anyone's FAULT. No one is to blame. It's not like I didn't still shove them down my gullet like it was my Last Supper!?! Fast-forwarding to Today's visit? I met a very nice, proper young gentleman by the name of Adrian. He extended a warm and friendly welcome greeting to me. The restaurant dining room was empty, affording us an opportunity to visit for a moment or two without holding up the line. During our brief but cheerful conversation, I learned from him that he had been training for a 5K among some other topics we discussed. I mentioned to him in casual conversation, that on my last visit, my fries were kind of cold by the time I made it home, (Again, only a few miles and minutes away from the store), and that I couldn't help but wonder to myself if they were hot when I left the store? Honestly? Don't much care. Only an observation that will hopefully help to improve a guest's experience in the future? My complete order today, consisted of 2 Doubles and 2 Fries. Adrian offered to comp one of the fries as a goodwill gesture for the previous visit. I thanked him for his kind consideration. As for the 2nd Burger of my order, I specifically requested extra Heavy on the mustard, because I happen to "like it that way". The Check, (my receipt), as well as the "Make Station" printout, and a third printout reflected and verified that I had indeed, requested XT Mustard, and Adrian acknowledged my request on the order, in triplicate even! And yet, when I got it all home, and went to bite into mine? There wasn't so much as a scant trace of mustard. Not one drop. The top and bottom of the bun were void of any. I had to literally "disassemble" my burger, layer by layer of lettuce, tomato, pickle, meat, and cheese to find any, and there just wasn't. Is it the End of the World?? No, of course not! Not for me it isn't. Am I disappointed that this makes the second time that it seems a little disconcerting to me that, when deciding what carry-out to bring home? I choose to pay for what I get and In return? I expect to get what I pay for. I called the store upon reaching home and after unwrapping my food, while my concern was still fresh on my mind, and while I might still be remembered by Adrian from a visit with him only minutes earlier? I initially reached Arjenis first. I politely requested to speak with Adrian directly, since he was the person I conducted the transaction with, and since I wasn't trying to get anybody into any trouble. I expressed to Adrian, that I was in NO WAY, mad at anybody. And that it was probably just an oversight on the part of the person who assembled it in the first place? I don't know who that person is. I just wanted to pass along a little helpful hint that sometimes? Speed isn't always as important as Accuracy. Adrian concurred. And even though I also expressed to Adrian that I in no way, expected any sort of refund or replacement or anything of the sort? He offered it anyway by advising me that he would write my name down somewhere to refer to on my next visit, for my total and complete satisfaction. Adrian apologized profusely, for the error, even though he didn't have to. It wasn't HIS fault. And there really is no one to blame. It's only how we all learn from our mistakes. I appreciate and commend Adrian for his professional handling of the situation, and for acknowledging that I had a concern. Not a complaint. I will be returning again because of him, and Arjenis, doing their level best to deliver exceptional customer service and satisfaction. Keep up the Good Work! I will see you again, real soon. Your loyal and faithful guest, Gary C. Bogart read more

We saw so many negative reviews but decided to give it a go anyways. Ordering online was super easy and I was able to customize both of the burgers without any problems. I had set my pick up time to 7PM and arrived a bit earlier. We sat and waited for our food, which I assumed would happen due to us being there earlier. The workers were very friendly as soon as we walked it. The food came out great 100% what we ordered and tasty. We will definitely be eating here again. Burgers were great /fresh. and fries (both smash fries and regular fries) were crispy. read more

Smashburger - Avocado Bacon Club Burger added grilled mushrooms & onions. and jalapeños. 10/10 - Burgers Near Me - Laveen, Arizona

Good quality burgers and a great alternative to all the fast food available in the area. I recommend their grilled chicken burgers and the smash fries! They also have really good shakes but I try to limit those. Be sure to join their rewards program- they always send coupons and rewards. read more

I made a order at the 24th st location by mistake and went to pick it up at the Laveen location, where i thought i placed my order. After finding out the mistake that I made the GM still offered to remake my family's dinner and didn't re charge me. It was busy and the mistake was made by me, not his restaurant. Im so thankful and impressed by the GM. I will be back for sure. read more

The food is great and the people are nice, but an online order placed 45 before my arrival still took another 35 minutes to finish my order. That's 1hr 20min. Many others appeared to be waiting both for dine-in and take-out. Damn disappointing. Update: had to go back for the shake they forgot. That makes it a solid 1-1/2 hours for two burgers and fries. And, they were cold. Not lukewarm...cold. I could've bought, eaten, and passed a McDonald's meal in that time. read more

always does great making sure my order is right and on time the staff is super friendly and willing to help you even if you need extras

I've been to this location a few times and I must say the food tonight was bomb!! I had a well done classic smash with smash fries and my husband had a double smash burger with bacon. Pretty basic but IT WAS FIRE ! The smash burger crew held it down tonight. Fed us very well and satisfied that late night craving. We're very happy. Thanks yall! read more

I have been to a few in California, the in laveen was just recently open for dinning in. the salad was good, but the tables were not clean. Made me question how clean the kitchen was? read more

Not once, in store, delivery, or carryout has this location managed to get an order correct. It's one of the few quick restraunts in the area that offers a gluten free bun so we've given them chance after chance to get it right with disappointing results every time. Once they even made one of our burgers wrong during an eat in experience, and when they were alerted to it pushed out orders for everyone else in the building while the rest of our party finished thier meals. They hadn't even started on the replacement by that point. Wouldn't recommend wasting your time or your money here. read more

I love the different options, and everything is freshly made when you order it. Don't expect your burger to be ready immediately after paying, it's not fast food. By the way, you pay the same price for that heat lamp burger at the billions served place as you do here, so you may as well do yourself a favor and get a great tasting burger, and fries at Smashburger. read more

I've been in a couple times since this place opened in Laveen. Overall, the place is clean, service is quick, and the employees are nice and attentive. I mistakenly ordered a burger that didn't come with lettuce and tomato but an employee kindly brought me some. Only a 3 here because I don't think their burgers are all that good (compared to other comparable burger joints like Five Guys and In and Out). I do love the french fries and shakes though! read more

Horrible customer service the girl did no even acknowledge me when I came in. Then when I asked her for Chipotle sauce she gave me s nasty look and handed to me without looking at me or saying have a good day. Will Not be going to this location again read more

Just went with my husband to tried their hamburgers. We tried their classic smash burger with the double patty. It was pretty salty the meat but the rest was pretty good. We order the fries and were pretty good. They give you the option of breads multi grain or classic, both of them are pretty good. Excellent customer service and clean restaurant. I gave them 4 stars due to the salty meat. They do have milkshakes and salads that I would like to try next time. read more

The good Food Is Amazing! Younger guy taking our order actually listened to my 8 yo when he wanted to order his food! I appreciate this as many adults ignore kids...he also asked him what he wanted for his side's. He gets a gold star for being a good person! The bad As we are a large family (6 of us) my mom and I went to try it just us...we loved it. Delish! So a few days later we bring the whole family. thats with 3 kids. We ordered. We sat...we waited...and waited...and then they come out with 1 order at a time...starting with the adults...so i have 3 kids...hungry...with one of them being a 2 yo...and here are the adults with food and not them. I may go back without the kids...we will see...but I don't think I will be in a rush. We like to all eat together...and if your going to bring it out separately. Bring the kids 1st! read more

Burger has a good taste, I ordered the Truffle Mushroom Swiss Burger, but it was small compared to some of the other chain burger joints. The above burger, regular fries and regular drink was 11.03 with tax. read more

Ok I get they are known for their hamburgers. And the ones we ordered today there were no complaints. HOWEVER, I'm not the biggest fan of hamburgers so I opted for a crispy chicken sandwich. The toppings were plentiful and good, the chicken was huge but, and this is a big but, it was cooked so much, I could barely take a bite. It was burnt, tasted like burnt breading and was greasy. Sorry but no more chicken sandwiches from here. read more

I'm giving Smashburger 2 stars. I ordered the BBQ Bacon Cheddar Big Smashburger with fried Egg added and regular French fries plus a fountain drink. I was alright with the quality of the food but disappointed with the portion. The counter service gentleman recommended the burger that I ordered due to my telling him that I was hungry, and when I asked why did the burger seem so small his explanation was that they smashed it. I wonder what the small burger would be. The price and portion is a mismatch. I will not return. read more

I ordered a shake online and they didn't give me a straw with my delivery so now I'm drinking like it's water and I'm highly disappointed

Took 1 hour to get two burgers, the fountain drink machine didn't work so we had to pay more for the bottled drinks

Stopped in for lunch today and was really pleased with the customer service here! It was only a young girl and the manager up front and instantly they made us feel welcomed and were eager to get us great service :) the food was perfect too read more

My husband and I came here Friday night and we had the create your own (cyo) and I have to say that it was really good. My husband is not a person who likes but he said that he actually enjoyed his. The fries we good as well since we had them to prepare them fresh for us. The only issue I had with this place is that they we were slow other than that it was great. The young lady that took our order was very pleasant and smiling and the other employees seem to be ok as well. I will definitely be back when in the mood for a and . read more

Super slow. I ordered 1 burger, LG fries and one drink and they took 20 minutes. The male manager was being very rude and screaming to workers read more

Food is always hot, fresh and delicious! Service depends on how busy they are, but is usually great! Our order is always correct and shakes/malts are made fresh, not out of a machine! Yummy!! read more

Okay the first time we went here it was okay. Went again last night and the burgers tasted like the meat was turning bad. Did not get sick last night but did not feel very good all evening. Will not be going back. read more

Arizona burger is my fave!! Have always had wonderful customer service and I come here almost weekly!

I have eaten at other Smash burgers before with great results. Last night it seemed like the crew was off their game. We entered the store got in line with one person in front of us getting their order taken. When done we stepped up and then we did not exist anymore. The person behind the counter did everything but take our order or really acknowledge we were standing there. After several minutes we just left and went to another place to eat. There were two people who were up in front working and neither one did anything to help us. read more

Went in for an online order. Burgers, shakes, and one drink. The food was done a few minutes late, we were handed a bag but the shakes and drink were missing. They also deleted the order and then had to look it up again which took a while. Finally someone starts making the shakes when the store manager ordered her to stop and go to the register instead, leaving them sitting there unmade. By the time we got the entire order it was 15 minutes later. The food by then was ice cold even though we live less than 5 minutes away. And the final insult, all the shakes were wrong(all vanilla although none were ordered that way. Very disappointed in this location. Manager extremely unprofessional. read more