This was my second time giving The Habit another chance, and unfortunately, they failed again. I ordered inside using the kiosk by the door, and it didn't print a receipt. Even though I placed my order before several people, six others were able to order at the counter and received their food before I did. When I went to the front to ask about my order, they had trouble finding it. The employee told me he'd check on it, but forgot--and when I finally got my food, it was completely cold. The fries tasted like they had been sitting out for 20+ minutes. I asked to speak with the manager, Frank, who told me he couldn't issue a refund without a receipt. I even showed him the $15.04 charge on my bank app, but he still refused and only offered a voucher. That makes no sense--if they batch their reports nightly, they should be able to look up the transaction and refund it properly. After going back and forth for a few minutes, I decided to leave. This experience is unacceptable. The way they handle customers and basic service issues is completely disappointing. I tried giving them a second chance, and they completely fumbled again. I recommend avoiding this location. read more

Another private equity restaurant chain scam. The food is okay but too many corners have been cut. Spend your money elsewhere and let this place close its doors. read more

I have never sat inline at the drive through for so long. 12 minutes to order. 2nd in line 25 minutes and still waiting. Can't even go around because we have a car in front of us. Never again. read more

As of TODAY until "Tuesday" they will not be honoring any coupons wich is crazy wouldn't waste time or money on this place in my opinion even if I didn't have a coupon it was very much disappointing read more

Real solid team work on the night shift. Been there a few times and they are very consistent and food is always quick and cocked perfectly. Glad to have this in Laveen! read more

This is a review of Habit Burger in Laveen. I've been going here for around a year about once a week. I never had any issues until a couple days ago. My normal order is 2 char-burgers, one a combo with drink and one with just fries and a cup for water. This week, they refused to give out a cup for water. So, an order for over $24 and they won't give out a cup for water? I walked out and don't plan to come back. The 2 stars is because of all of the previous times that were fine, but this seems to be a new policy by the owners. read more

I'm not sure why this location has such a bad review, I've never had rude or disrespectful employees here before. I don't come here often, maybe 4 times a year, however I feel the staff is friendly, helpful and have always fixed any issues I've ever had. There was a find raiser happening when I visited today so it was LOUD lol but the high school girls volleyball team was polite and respectful of other guests (hope you guys made some money). The food was excellent I love their burgers. They accommodated my request to cut my dad's burger in half with no issues. We had a char combo, Santa Barbara char, half and half fries and onion rings and I tried a new dish the grilled cauliflower with garlic sauce. They got a 4 only because I had to go back up for the half and half, but I only think that happened because they brought the food out prior to the buzzer, I dint think it got a final check. The cauliflower was on the cold side, I'm sure it cooked fast... but was also really soft and I guess I expected grilled cauliflower to be crispier, the garlic? Wow very garlic my son would love it so I'm bringing it home to him, along with 1/2 my Santa Barbara which I can never finish...lol I will eat that tomorrow. Side note: very wheelchair accessible. However if you are bringing a guest in a walker and can't get one of the 2 spots in front....sigh good luck. Large step up after walking uphill or the extra long way around to the wheelchair bumpy ramp not good for walkers. read more

Habit Burger & Grill - With Dad - Burgers Near Me - Laveen, Arizona

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They don't have any customers and nobody wants to take orders their just standing here watching me as I wait in line this is the second time the first time there was only 4 people inside and they just standing their looking at u wait in line read more

Don't go here! This location needs new management for sure. With my almost 30 years of customer service... this was bad. Once again, needs new management. My Teriyaki Burger had no teriyaki sauce and no pineapple! My friends Ahi Tuna Filet had no tartar sauce. The app did not charge for sauce, but when we picked the order up. They would NOT give us sauce without CHARGING us for it. Even though we had 4 orders of green beans and 2 onion rings...... they only gave us 2 sides of ranch. And the manager Kimberly...... wouldn't even budge for some ranch even after their mess up. Do not go to this location! Date: 2/19/2024 Time: 6:41pm Check#: 249 read more

Habit Burger & Grill - Burgers Near Me - Laveen, Arizona

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I waited 1/2 hour to place my order than waited another 1/2 to get my food, Waiting 1 hour in the drive thru for my order!!!! Than when I got my order the onion rings were cold and I went back in to tell them and didn't apologize and still didn't give me a new order of onion rings and there were about 10 people waiting for there order and about 6 cars in the drive thru. It was Friday Dec 19 at 6 pm and Management was no where to be found!!!!!! read more

Pretty bad experience after such a good one last week. I ordered via the drive thru and there was one other car waiting for their order to come out. I ordered a #1, with lettuce instead of a bun plus a jalapeño char burger and fries. Sadly there were problems with all three items, along with the service. The car that had been waiting for 5-7 mins in front of me still didn't have their order when I pulled up. He waited 12 more mins for his small bag of food. Then I pulled up to the window and the young lady was very pleasant but couldn't control the disaster that was happening in the kitchen. I also waited 12 more minutes but upon opening the bag, was disheartened. The lettuce wrap burger came with a bun. My wife is gluten intolerant so she had to throw it away. My burger had such a stale bun, it thumped when I flicked it. The fries were so undercooked, a two inch fry doubled over when held vertically. Had to toss those too. Horrible cook on staff today. I'm not sure I'll be coming back anytime soon. Update: I was comped for the meal and decided to give them a new try. I ordered a kid's hamburger meal, a Charburger with fries and a BBQ Bacon Charburger. I took it to go but checked the bag first. I did like the store interior: it was clean, with a pepper bar that included jalapeños, whole banana peppers and sliced banana peppers, Along with sauces like A1, Tabasco and Cholula. My lunch arrived in about six minutes. All items were made just as ordered, with hot fries, cooked patties and correct items. The produce was a bit tired and the bun was still a bit stale but still much better than last visit. Habit will return to our weekly rotation. read more

Our attendent was cautious in getting the order correct. The place was clean and we found easy seating. The food was fresh and delicious. We tried their deep fried avocado and it was good. read more

Good food, the Santa Barbara burger and the green beans were really good clean restaurant, great service

First of all, their parking lot at 7pm is pitch black., no lighting whatsoever. You go through the drive thru and no one can take your order. You literally have to go on to the app. You can't even get out of line. I ordered on app while being in the drive thru. I was literally in line for an hour. I get to the front and the employees never even acknowledge you. I had to go inside to check status of my order. I was sooo upset. Finally, the manager makes my hamburger combo and I leave read more

Visited twice this week. Once I had the Patty Melt. Then I had a Double Char. Both were quite tasty. However neither order was correct. I order on their app so I can customize my options, and not risk being misheard, or forgetting what I want when I order. They make the basic burger very well, but customizations seem to be difficult for them. Maybe their computer system makes it difficult, or maybe they're just bad at their jobs. I always get mustard, mayo, and ketchup on my burgers, and I always omit the pickles and tomato. Neither of my burgers tasted like they had the correct condiments. I left lettuce on the Double Char, but didn't receive it. I was watching them make my Double Char, and noticed that the gentleman constructing the burger repeatedly looking at his screen like it was hieroglyphics. He seemed very confused. When he handed my half-wrapped burger to the gentleman that seemed to be bagging everything up I overheard that gentleman questioning about the specifics of my customization. The first guy looked as if he was arguing. Then the second guy shrugged his shoulders as if to say "whatever". On both visits I was given the incorrect side sauces I ordered. The first time I got ranch, but no sweet mustard. The second time I got the sweet mustard, but no ranch... The burgers themselves are cooked nicely, have a great flavor, but it's a shame you can't get it the way you ask for it. They have signage inside touting that their specialty is customized burgers. It's the Laveen curse of bad customer service. read more

Terrible service, I asked for help, because I hate using the automated order system. The lady refused to help. Not friendly at all. We will not be coming back EVER! What good does it do to send me a DM if you don't do anything about correcting the issue ! read more

I ordered the family bundle for curbside pickup and everything went smoothly. I placed the order through the app. The order was ready on time. The fries seemed like they were old and just cooked again after sitting too long. The burgers were good, just a little salty. The chicken bites were a little spicy although there was no indication that they would be. The strawberry shake and banana water shake were amazing. I didn't sit inside and eat so I'm not sure about the inside of the restaurant but the staff who brought my order out was courteous. read more

Adding to the 1-Star club. Ordered curbside pickup two days ago with a set pickup time. Arrived and followed the instructions given. Waited almost 10 minutes and still nothing. Now having to go inside, was told it wasn't even ready yet but they "do not do curbside". Why have curbside as an option if your employees refuse to walk outside. The food was way overcooked and simple directions were not followed. I've already done your "Habit Listens" but you expect people to return? This location will be shuttered in 6 months unless a complete overhaul of staff occurs. read more

Horrible location. Incompetent workers. I never saw a low rated habit before so I was kind of worried and what everyone says is true. My kid wanted sourdough bun on his burger, which I have gotten on 20 other habit locations, and the girl said "I don't know how to do that. Huh? You just make the burger on a different bread? A burger place that don't know how to make a burger? What added the insult was I saw a sign that said burger your way lol. I even said I'll pay extra and she still said no. Some places just need to close. There is enough good habits around. Do not go to this location! read more

The food is fresh and delicious. Especially the chicken with the boom sauce. Every time we are created with friendly service.

I love the habit and for the most part my order here is correct. Recently I noticed they stop giving ranch with their tempura green beans and thought it was odd considering they used to give ranch free. I asked the lady at the speaker if the green beans come with ranch and she said no. Is this a silly thing to complain about?? Yeah most likely! But I will say that it's little penny pinching that turns me off as a loyal customer... especially when the sign says it comes with ranch and online says the same. So while you may have gotten an extra 1.50 out of me this time... I promise you lost more business when it's all said and done. read more

Habit Burger & Grill - Burgers Near Me - Laveen, Arizona

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Took two bites of a raw chicken sandwich. No way of contacting the location directly I was directed to the call center. So disappointing!! Hopefully I don't get sick read more

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We were so excited that a new hamburger place opened up in Laveen. We went the other evening to get hamburgers, and we got a order of onion rings. I went through the drive-through when I got home, I realize that the food was just thrown together! So badly the burgers were soggy and to gross to eat We got a order of onion rings were Burned so much they were all stuck together My husband went today cause he thought maybe because it was Friday night that we went the food might be be better! But NO this time the hamburger was burned What a waste of time and money! I am Very Disappointed! read more

Ok I'm here again waiting over 20 min in the drive thru... thought you'd get this issue resolved. Just not acceptable. Got here and there were 3 cars in front of me.. 25 min later there's one car in front of me and still waiting. No action going on... ugh! read more

Insanely stellar service! Just now leaving, as we went for a late lunch following a busy morning with 4 (young) boys. The staff was kind, patient, welcoming, and accommodating. I don't think we could have asked for a better experience. The food was smoking hot and delicious; no complaints. Our older boys crushed their burgers and fries and we left fully satisfied and will return. Thank you to those working this gorgeous Saturday afternoon, you truly made our dining experience top notch! read more

Food took forever and when we arrived home the onion rings and fries where over cooked and the bottom bun was stale terrible read more

Habit Burger & Grill - onion rings in a box - Burgers Near Me - Laveen, Arizona

After my previous review of the experience, the restaurant reached out in an attempt to remedy the experience. I was given complementary items. I tried a char burger and a salad. Overall the food is tasty and I'd recommend giving it a try. read more

Horrible experience. There was one car in front of me when I came in and they took forever to give them their order. Then it's finally my turn and they took ten minutes to give me my food. read more

Service is terrible, children need better training and guidance and the food isn't what was expected. We were very disappointed.

Horrible service. Rude kids, slow slow service Unfriendly Bad attitudes Great otherwise read more

Want to waste your money on trash food come on over here! They give you random cut up burnt patty meat with random cheese on it as well! Soggy fries hard hard meat coming on up!!!! read more

Habit Burger & Grill - Burgers Near Me - Laveen, Arizona

Again,I was disappointed with the establishment as a whole. I ordered a Burger from this place and it was thrown together with too much mayonnaise and the pickles along with the sauce made the burger soggy. I'm just going to give up on this establishment for now. Aside from that when i ordered online and arrived i had to wait more then 15mins for food that should have been ready. Definitely not for me. Not this Habit grill or any other Habit Grill's. Consider breaking some of your bad habits. read more

I am vegan and request no sautéed onions or mayo on my impossible burger and when I got home which is 1/2 mile away, the burger was almost as cold as the condiments and fries were not fresh and brown looking. I decided to heat the patty up in the air fryer and not complain because its a newer spot, but when I noticed that they attempted to scrap off the sautéed onions and left some on along with greasy reminisce of the sauce from the onion, thats when I said I need to complain. I spent $31.98 on a meal for me and my husband at a drive thru and we were utterly disgusted with our meals. My thoughts were we should have gone to Burger King! There was no way to call directly to business and was directed to the website. You need to do better and respect peoples dietary choices and not pass on quality of food and service over how fast you can disperse food to get the line down. Very disappointed non return customer...not that it matters to you! read more

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Haven't really made up my mind yet, first time here was ok, but the burger patties seemed not burger like texturally, meaning like it was boring into a over cookies tongue or something. I'll try it again in a few weeks and let you know. read more

I had a horrible experience in the drive through. It took 45 minutes to get through 7 cars so i could order - i go to order and noone answers - i thought "oh okay! This is why its so slow - the ordering thing is broken". So i pull up past it and immediately hear the car behind me gets greeted to take their order - super frustrating. So i get to the window and explain the situation and the cashier was very understanding but the manager she was very rude and dismissive. I explained the situation, they took my order (which they got wrong!) And then they made me sit in tbe parking lot while im with my 2 year old daughter for about 15 minutes. Not a great experience. Won't be back read more

If I could negative stars I would. Listen to the other reviews on here. Do not go to this Habit. We were so excited a good burger place was opening in Laveen. Now so disappointed I still have to drive to 7th Ave. First time got stuck in the drive thru for 45 minutes. Had no choice but to wait. They didn't even care food was cold and the wait was so long. Second time tried ordering ahead for pick up. Waited over an hour, still no food. They had no problem charging me for the food. Then they lost my order and told me to call corporate office for a refund. The only way to get a refund is to fill out the complaint form online. Still no food and out $37. Employees there had no clue what they were doing nor did they even care. Not an apology or nothing. No sorry for the wait or so sorry we are behind, nothing, just lousy customer service and a complete lack of empathy for screwing up so many orders. So many people left empty handed and pissed off. Still others had been waiting for over an hour. Was hoping they would do well but with the completely incompetent staff and lousy attitude and 0 customer service they will never make it. Usually this new opening staff will be fired and weeded out so until they get rid of the lazy ones they will still have horrible service. Still no food and no money..... read more

Ordered a delivery from Habit Burger in Laveen online. My order was a burger, fries and shake. I was told by the delivery driver before he arrived that Habit Burger didn't have the ingredients to make the shake I ordered however I was still charged. The driver asked if there was anything like a soda that they could substitute and they said no due to the price. Yet I was still charged for a shake not delivered. I tried calling Habit Burger immediately and couldn't get through. I messaged their customer service immediately about it on their website and still haven't heard back. I will never order a delivery from them again after having horrible customer service like this . read more

I love the habit!! The food is always great quality & always fresh! The laveen location specifically had amazing customer service. Definitely a new favorite! read more

My son thought I would like to try their burgers as the menu sounded interesting. What a humongous mistake! I ordered the Portobello char. The mushrooms were like jerky and inedible, and the burger was RAW, the bun was rock hard, the tomato and pickles looked very old. A complete waste of money, not to mention the true possibility of getting sick if I would have eaten it. read more

Very friendly staff. Food was great and served in a timely manner. The drive thru is super convenient for a quick bite.